connecting customers, partners & employees through next ... · business segmented 9...

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Connecting customers, partners & employees through next generation BSS architecture Joris Vollebergh Business Services Director CRM Liberty Global Richard Britton Co-founder & CEO CloudSense

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Page 1: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Connecting customers,

partners & employees

through next generation

BSS architecture

Joris VolleberghBusiness Services Director CRM

Liberty Global

Richard BrittonCo-founder & CEO

CloudSense

Page 2: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Session highlights

Page 3: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Buying reinvented

Page 4: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Enterprise transformation

Page 5: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Our operations

Page 6: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

A World leader

Page 7: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Realising the business vision

Page 8: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Creating the Catalyst for change

Page 9: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Business Approach

Page 10: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Technical Approach

Page 11: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Next Generation Architecture

Page 12: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Measurable impact

Page 13: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Key learnings

Page 14: Connecting customers, partners & employees through next ... · Business segmented 9 product-focused ... SID 6 eTOM process aligned = blueprint for ... Inventory 9 Activation Sales

Thank you