connected to your success think globally. lead locally

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COMMERCIAL REAL ESTATE SERVICES, WORLDWIDE.

Think Globally. Lead Locally.Connected to Your Success

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NAI Chase Commercial

Vision Statement Ethics, integrity, execution; NAI Chase Commercial strives for excellence in all facets of real estate services in order to provide our clients with premier services and best practices in the industry. Our team transforms forward thinking ideas into cutting edge applications to achieve maximum results for our clients, company and community.

Background Founded in 1985, NAI Chase Commercial is a leading full service real estate organization with the ability to handle all facets of real estate transactions. The firm and its principals have over $320 million and 65 years of combined real estate experience. NAI Chase Commercial grew by solving the real estate problems of its diverse client base and capitalizing on market conditions and competitive weaknesses.

Today, NAI Chase Commercial manages office, retail, and industrial space valued well in excess of 200 million dollars and is recognized as one of the leading commercial property management and brokerage firms in Alabama by a variety of individual and institutional clientele. The company is organized in the following mutually supportive areas:

• Leasing and Brokerage • Property Management • Acquisition and Disposition • Facilities and Building Maintenance • Construction/Renovation • Development and Build to Suit Service • Adaptive Reuse and Strategic Planning • Land Acquisition

Team members within each area provide expertise in all aspects of commercial real estate and allow resources to be seamlessly integrated to provide clients with unsurpassed flexibility and responsiveness.

National and International Resources NAI Chase Commercial is the NAI affiliate exclusively representing Central and North Alabama. NAI is the world’s largest affiliation of independent regional companies and represents more management and brokerage assignments than any other real estate company. This affiliation allows NAI Chase Commercial to represent properties to leading corporations and buyers throughout the country. NAI gives NAI Chase Commercial the ability to present real estate interests on a scale that is not available to any other real estate organization in the region.

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Why NAI Chase Commercial?


tel 256 539 1686www.chasecommercial.com

Professional leasing and property management is critical to ensuring the longevity and vitality of your commercial real estate investment. NAI Chase Commercial provides proactive leasing, management and integrated resources to preserve and enhance the value of each of your company’s real estate assets.

Our NAI network, which currently manages more than 250 million square feet, shares best practices and stays on the absolute cutting edge of the industry. We stay on top of market trends by actively participating in organizations such as the Institute of Real Estate Management (IREM), Building Owners and Managers Association (BOMA), National Association of Industrial Office Parks (NAIOP), International Council of Shopping Centers (ICSC), the Society of Industrial and Office Realtors (SIOR) and the Certified Commercial Investment Member (CCIM), .

We devise and implement a plan that increases cash flow and return on your investment, ultimately creating additional value for you. This goal may seem obvious, but it is a continuing challenge for investors everywhere. NAI Chase’s Property Managers begin with the fundamentals of property management, then think well beyond the obvious to deliver innovative and actionable solutions for your assets.

When making the final decision about a professional property management provider, we believe the decision often becomes one concerning more than programs, procedures, technology and reputation. The ultimate decision often concerns the people involved with providing the service.

• Our President is a Certified Investment Member (CCIM), SIOR, CPM (Certified Property Manager®) • We are an Accredited Management Organization®. • Our Chief Operating Officer, a Certified Public Accountant (inactive), oversees all property accounting. • Certified Property Managers® lead property management for all properties. • We have highly experienced and designated brokerage and leasing agents. • Tenant relationships are developed and maintained, an essential part of our marketing campaigns. • We are global in our thinking, yet local in our approach

The individuals that are NAI Chase Commercial have a personal desire to do the best. Working as a unified team, NAI Chase Commercial is able to harness the combined creativity and drive to produce superior quality and results. That is why NAI Chase Commercial is known for “Strength of Experience, Power of Vision”.

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Power of the NAI Global Network NAI is one of the world’s top brokerage services companies, with 6,700 professionals in 375 member firms located around the globe. It is the world’s largest managed network of commercial real estate firms and consummates over $45 billion in real estate transactions annually. NAI Global is not just a network — we’re a managed network structured to provide smart thinking and fast action on behalf of clients operating in corporate, institutional and government sectors around the world. We move with the efficiency and flexibility of a strong, nimble organization leveraging our local expertise and global relationships to access the best opportunities, locally, nationally and worldwide.

Advanced and Aggressive Marketing We evaluate your property’s strengths, weaknesses and competitive market opportunities. We make solid recommendations to improve the market perception of a property, to make it more attractive to potential users, or to reposition and reintroduce it with broader appeal or greater revenue potential.

NAI Chase Commercial maintains the highest standard for marketing all classes of properties and types of space. Quality marking materials are incorporated in a multifaceted distribution of information. Highly visible and very recognizable signs generate calls. Flyers, direct mail, and email are used to convey information to the tenant, owner and brokerage communities. Internet marketing incorporates a number of sites: Loopnet, CCIMREDEX, Google, Costar, Xcelligent, Real Nex City Feet, Commercial Source, Property Line, Real Up, and Realtrac, as well as the power of the proprietary NAI Global internal marketing network.

NAI Chase Commercial also markets the old fashion way, we canvas our local markets. By continually canvassing we achieve a comprehensive understanding of competitive buildings’ strengths and weaknesses as well as upcoming lease expirations, expansions, or downsizings. Continually talking to businesses throughout our local markets provides us the information to attract new tenants to our properties by knowing who, what and when opportunities will arise.

Reporting We incorporate Contact Relationship Software in our leasing/brokerage process. Thus we are able to provide very accurate and up to the minute contact reporting. The standard monthly reporting package includes: • Prospect report • Activity Pipeline report • Lease Expiration report • Vacancy report

Leasing and Marketing

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NAI Chase Commercial SpecialtiesNAI Chase Commercial is known for the extent of its services and the expertise of its brokers. Our brokers provide excellent service in the following areas:

• Retail • Office • Medical • Corporate • Industrial • Government facilities (local, state and federal)

Services we provide within our specialties:

Landlord/Owner Representation • In-depth market and property analysis • Proper positioning strategy • Tenant mix analysis • Leasing plans • Aggressive marketing • Professional marketing materials • Pre-qualification of potential tenants • Site tours: Attendance at all prospect tours • Proposal preparation and delivery • Skilled negotiations of contract terms and conditions • Lease contract preparation and delivery • Site Selection • Investment and Feasibility Analysis • Buy/Sell transaction negotiation

Tenant/Buyer Representation • Current situational analysis and strategic planning • Market analysis and alternative identification • Site Location Selection • Site tours: Attendance at all prospect tours • Municipal incentives identification and negotiations • Comparative property, infrastructure and financial analysis • Transaction negotiation • Services delivery from first contact to move-in • Complete Tenant Relocation Services • Lease Negotiation

Leasing and Marketing



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NAI Chase Commercial is an Accredited Management Organization, a designation granted by the Institute of Real Estate Management in recognition of quality standards and best practices in property management and leasing services. The designation is now more relevant than ever to real estate managers, their clients and the assets they manage as recognition of excellence and adherence the Code of Professional Ethics. Working as a unified leasing and property management team, we are able to harness the combined strengths, creativity and drive of multiple offices located throughout the State of Alabama. NAI Chase has built a solid reputation serving third party and institutional clients in Alabama, Mississippi and Tennessee submarkets. Currently, with over 2 million square feet under management in Alabama and Tennessee, NAI Chase Commercial’s focus on expanding its property management portfolio has included investing extensively in technology and, as a result, offers unmatched information systems for property management, accounting, leasing and brokerage. Utilizing our private network and the internet with desk top computers, laptops, and smart phones, we are able to access all of our information from just about anywhere. Chase’s information systems are designed to provide a comprehensive view of the tenants and property performance. Our team can immediately see such items as a lease document, outstanding rent, lease options, lease expirations, rent increases, payment history, written correspondence, repair tickets, service contracts, certificates of insurance and notes of all pertinent telephone calls and face to face conversations, giving our team an unparalleled grasp of all information needed to be highly effective in managing each and every property. We take great stride to produce superior quality and results in efficient property management.

Certified Property Managers lead property management for all the properties. Management services include all phases of property management to include budgeting and management plans, general operations, lease administration, client relationship tracking and reporting, contracting, preventative maintenance, requested repair services, monthly inspections, tenant improvements and construction management, and 24/7 emergency coverage. Accounting systems are fully integrated to include lease administration, tenant sales reporting, percentage rent billing, Common Area Maintenance billing and reconciliations, accounts receivable, accounts payable, bank reconciliations, and security deposits, providing for full monthly financial reporting.

Communication is a key element of building and maintaining a collaborative relationship with tenants. We continually solicit feedback from tenants via one on one conversations between the property manager and the tenant representative, surveys for random individual tenant repair requests, and entire tenant population surveys. The information gathered provides a basis of understanding and trust between the property manager and the tenant. Property managers at NAI Chase Commercial understand the key to problem resolution is quick and accurate responses to tenants.

Property Management

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Lease Administration

COMMERCIAL REAL ESTATE SERVICES, WORLDWIDE


Property Management Accounting SoftwareCenterSoft™ property management software handles all our accounting functions to include Lease Administration, Accounts Payable, Accounts Receivable and General Ledger. This application incorporates a unique data structure which puts the lease document as the heart of the software, adapting easily to unique lease clauses and calculations.

Expense ControlExpense control is a key ingredient for the success of both NAI Chase Commercial and our portfolio of managed properties. A major advantage offered by NAI Chase Commercial is our ability to negotiate price discounts due to our volume purchasing power. By lowering pass-through expenses, the sites become more competitive and can demand higher rents. In addition, tenants are more prone to renew leases on properties with lower operating expenses.

Expense control begins with realistically budgeting for the property based on ownership objectives. All anticipated expenses are competitively bid on a regular basis so as to be certain we are paying the lowest prices possible for the quality standards required.

Lease AdministrationLease administration requires accurate and organized records to ensure all leases are properly documented.

A complete lease abstract of ALL important dates and rental amounts for the ENTIRE term of the lease are entered into CenterSoft™ immediately after the lease is executed. This ensures, over the term of the lease, notification and option dates are met, rental increases implemented, pass through and reconciliation billings are accurate and timely, and any and all date sensitive information is handled in a timely manner.

Lease EnforcementLease administration controls ensure accurate lease abstracting, record keeping, and accounting. The administration process monitors compliance with the terms and conditions of each individual lease. If the lease terms are not being met, then the enforcement provisions identified within the lease or by law are enacted in accordance with client direction. As a general rule, NAI Chase Commercial takes a strict approach to enforcing the terms of a lease and expects to be held to equally high standards in fulfilling the landlord’s responsibilities thereunder.

Rent Collection Rent collection is a paramount concern and a major focus of management and accounting activity. By abiding by the landlord lease responsibilities, providing proper tenant service and building maintenance, NAI Chase Commercial is able to strictly enforce the tenant lease obligations.

To ensure all rents and other charges are assessed properly, leases are thoroughly and carefully abstracted by the property accountant into the accounting system and reviewed by the property manager and controller. The accounting abstract covers all items and events over the entire term of the lease and includes items such as: rent, rent escalations, rent abatements, pass through expense calculation methods, percentage rent, any other type of billing charge, sales reporting requirements, notice dates, option dates, expiration dates, first rights of refusal, and any other possible date sensitive item that may be encountered in the lease.

Rents are entered into the accounting system and deposited on the day received. As an additional control measure, the tenant checks are scanned for deposit and the checking account number is used by the accounting software to bring the proper tenant account on screen for application of payment.

By recording and depositing rental payments daily, cash flow is maximized and records are always up to date for accurate and efficient follow up.

CAM, tax, insurance and/or operating expense billings are estimated and charged monthly. The accounting software reconciles the monthly estimate billings to the actual expenses on a annual basis, or shorter period if allowed by the lease. Balances due from tenants are invoiced, and both credit and debit balances are reflected on the tenant ledger.

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Financial Administration

Monthly Reporting Package While the accounting system offers a myriad of customizable reports, the following are the essential elements of our standard reporting package:

• Rent Roll - Lists each tenant or vacant suite, square feet, expiration, option periods, base rent, additional rents, and security deposit liability.

• Operating Income Statement and Budget Comparison Report - By general ledger account, shows the actual and budgeted income and expenses for the current month and year-to-date periods. Variances are computed for each line item and used as the basis for the financial report narrative statement of actual expense, budget and variance.

• Aged Receivables Report - Shows the aging of any balance due listed by tenant.

• Aged Accounts Payable Report - • Bank Statement - A copy of the bank statement for each account• Bank Account Reconciliation - Performed to ensure the accounts

are in balance, and a copy of which is provided.• General Ledger Detail - Detailed income and expense

itemization by chart account showing: • Income listing each line item with the type, date and

amount of billings and receipts • Expenses listing each invoice paid, invoice number,

vendor, description, check number and amount • GL adjustments listing each with a description

of the entry

Additionally, reports that are readily available include the following:• Management Fee Reconciliation - Can be provided to show

management fees billed and paid tie to the management agreement

• Unit Encumbrances - A list of all units itemizing encumbrances for each space, such as: first right of refusals and exclusives.

• Tenant Ledger - Shows the beginning balance, charges by type (rent, CAM, tax, insurance, late charge, reconciliation, etc) collections, check number, amount of check, application of payments against charges and ending balance for each tenant.

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Budget Preparation and TrackingAn initial budget review will occur in order to become familiar with the current performance expectations. Revisions will be recommended as the management plan develops, but the revisions generally are tracked as variance items and do not recast the budget.

The budget process typically runs on a calendar year, but can easily accommodate a fiscal year format if required. Information is accumulated throughout the year and in September and October the initial draft of the next year’s budget is prepared. The draft incorporates detailed leasing projections, income calculations, operational expenses, a capital improvement plan and a detailed business plan for the budgeted year. The bottom line shows cash flow by month. The budget is reviewed and revised by our management team and then submitted to ownership for comment, revision or approval by the end of November.

The budgeted performance is reviewed monthly. The monthly budget comparison report is included in the monthly financial package and shows the actual and budgeted income and expenses for the current month and year-to-date periods. Variances are computed for each line item and used as the basis for the financial report narrative. While the budget is a critical to track any variances from the Operating Budget, proper rent collection procedures, expense control and ongoing budget tracking are ingredients to produce minimal budget variances.

Year End ReconciliationA year-end reconciliation of operating expenses is performed for all properties in order to recapture the cost of all allowable items as determined by each individual tenant lease. In order to enhance the accuracy and timeliness of the reconciliation billings, our use of CenterSoft™ accounting software automates this process by incorporating information gathered as part of the lease abstract with actual expenses incurred over the reconciliation period.

Real Estate Tax AppealEach year NAI Chase Commercial monitors and directs real estate tax appeal work for clients. The appeal process involves analyzing each site to see if the site market conditions changed to favor a lower taxable value. Large local or regional firms conduct the appeals on a contingency basis.

Banking Relationships NAI Chase Commercial has relationships with a number of major banking institutions and is able to work with specific client needs to determine the best solution to use for a given project

Accounts All funds are held in separate accounts for the entity under contract, and no funds are commingled. Debt services or any other approved expenses would be paid from this account. Surplus funds available at month end are remitted to ownership, based on the management plan which allows for a working balance to remain in the property account.

Finance Administration



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Determine Local and National Qualified Service Providers Due to the large volume of development, construction and property management work conducted by NAI Chase Commercial, it is easy to locate qualified service providers for most any project. When selecting a service provider, it is important to know the provider’s capabilities in the market. National service providers may enjoy a fine national reputation, but if the local division is lacking or under qualified, then the national affiliation is of little value. NAI Chase Commercial will establish specific criteria for contractor qualification. Based on the criteria, a list of qualified contractors will be established from current vendors and others who provide service to NAI Chase Commercial.

Vendor and Contractor Liaison Being a third-party management company, the liaison role is typical for NAI Chase Commercial. Coordinating vendors, controlling the bid process and supervising construction and maintenance companies is routine for us. Because of the scope of work performed by NAI Chase Commercial, new bidders and favorable pricing may be introduced as a result of increased volume. The large portfolio currently managed by NAI Chase Commercial allows the company to have significant influence with vendors and contractors who are very interested in securing and maintaining contracts with the company.

Compliance Contract compliance is measured through regular and frequent inspections of the products and services provided. The inspections allow a comparison between the agreed term and conditions of the contract, and corrective action is taken as needed for the contractor or vendor to improve service.

Service and Equipment Contracts Service and equipment contracts are often technical and must be in compliance with a manufacturer’s specifications. Working from experience, with vendors or with specialized consultants, a scope of service is identified and bids are solicited from qualified contractors. Bid approval is sought based upon the payback analysis if one has been performed for the equipment, or by identifying the relative strengths and weaknesses of particular responses to the bid process. Naturally cost is a factor, but the ability to properly perform is even more critical. So while the low bid is sought, it is not necessarily the bid recommended. Notably, all service contracts are rebid at least every two years prior to the annual budget preparation.

Contract Administration

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Subcontracted Services The specific services required vary depending upon the particular facility and its use. In general terms, NAI Chase Commercial will supervise the following categories of work but the work tasks will be subcontracted. (Some on hourly basis and at the owner’s direction)

Building Maintenance • Repairs • Preventative Maintenance • Snow Removal • Landscaping • Janitorial • Parking Lot Sweeping

Mechanical Maintenance • HVAC • Plumbing • Electrical • Elevator

Capital Improvement Projects • Tenant Improvements • Space Planning • Building improvements

Building Systems • Guard Service • Fire Systems • Access and Alarm Systems

Vendor Insurance ComplianceIn order for a vendor to commence work, a contract is executed and a certificate of insurance for public liability and workman’s compensation is required with typical limitations of liability are $1,000,000/$2,000,000 respectively. Compliance with this procedure is tracked via our computerized system including automatic verification of insurance certificate compliance. This system allows field personal, via smart phones, to readily identify approved contractors for each property.

Contractor Services



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Maintaining the property in excellent condition is paramount to the long term viability of the property. Proper maintenance has profound effects on the ability to attract new tenants, tenant retention and lender satisfaction.

One phone number serves for repair requests, daytime emergencies and nighttime emergencies. Calls are answered during the day by a property manager assistant. Nighttime emergency calls are automatically routed to the cell phone number of our on call person. We strive to have all of our calls answered 24 hours a day by an actual person.

Tenant Service Requests Tenant Service Requests (TSR) play an important role in tenant retention, thus an effective and responsive system is required. Tenant service requests are entered into our web based TSR system. The system emails the service request to the proper maintenance person or contractor’s smart phone. The TSR has a priority assigned to it which dictates the time frame in which it is to be completed. Items not completed within the allotted time are escalated via email to the director of maintenance and the property manager.

Most importantly, the landlord should not incur the cost for work that is the tenant’s responsibility to complete. The repair responsibilities dictated by the lease are abstracted for on-screen viewing when the tenant calls with a service request. If the item is not the landlord’s responsibility, we can immediately discuss the repair with the tenant and guide them to the proper solution.

Preventative Maintenance A determination of preventative maintenance needs is made by our Maintenance Manager and reviewed by the Property Manager. These needed tasks are then assigned a frequency of occurence and entered into our maintenance software and handled similarly to TSRs.

Reporting Daily reports of the Tenant Service Repair requests are available to the director of maintenance, the property manager and senior management. Standard reporting can include:

• Requests for Tenant Services and Repairs • Summary of requests for the month • Response time • Monthly Preventative Maintenance completed/open items report.

Facilities Management

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Regional Builders, Inc. – We build relationships by “Exceeding Expectations”

Regional Builders is a service-oriented Construction Manager/General Contractor providing construction and construction management support services. We visualize ourselves as a construction department within the NAI system. Working with owners and tenants to maximize design efficiency and minimize costs, we build and facilitate all aspects of construction and design, from concept to final inspection.

Regional Builders, an affiliate of NAI Chase Commercial since 1997, specializes in first class renovation projects, commercial tenant improvements, and general retrofit construction for office buildings and shopping centers in North and Central Alabama. With our experience and focus, no job is too small or too large.

Regional Builders has seen steady growth throughout the years. With an impeccable safety record, solid and trusted leadership, a thorough understanding of construction, and a reputation for being consistently on time and on budget, Regional Builders is able to focus on not being one of the biggest, but rather on being one of the best specialty construction firms you can hire. Our goal is to be an innovative and value-driven construction company. We pride ourselves on the ability to provide quality and timely construction services for realistic costs in a safe work environment.

Construction Management, Construction, & Renovation



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References

Banking Ms. Penny Billings President Bancorp South Huntsville, Alabama (256) 564-8446

Mr. Glen Burton Vice President BB&T Huntsville, Alabama (256) 551-4700

Business and Investment Mr. Jay Olshonsky President NAI Global, Inc. Princeton, NJ (609) 945 4000

Mr. Randy Wolfe Vice President NorthMarq Capital Inc. Atlanta, GA (404) 237-2456

Legal and Accounting Mr. Ronald Levitt, Esquire Partner Sirote Permutt, PC Birmingham, Alabama (205) 212-3894

Mr. Cecil Bostany Partner Warren Averitt, CPA and Advisors Birmingham, Alabama (205) 769-3406

Tenant Erik Peterson Real Estate Facilities Arrow Electronics Melville, NY (631) 847-2000

Mr. Greg Hadden Facilities Asset Management Tennessee Valley Authority Knoxville, TN (423)751-8305

Owner Mr. Gary F. Felsher President FGH Investments, Inc. New York, NY (212) 759-0400

Mr. Rajai Zumot Managing Member Penn Green, LLC McLean, VA (703) 585-7233

State Government Mr. Billy Barnes Real Estate Manager Alabama Department of Revenue Montgomery, AL (334) 353-9615

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Clients - Partial List

OfficeArrow ElectronicsAi Solutions, Inc.AEPCO Engineering, Inc.Aerotek, Inc.Agilent TechnologiesAmerican Shingle, Inc.Assurance Technology CorporationAvnet CorporationAvocent CorporationBentley Systems, Inc.BF GoodrichBoecore, IncorporatedBooz Allen HamiltonBrockwell Technologies, Inc.C.H. Robinson CompanyCACI InternationalCAS ITT Weapons SystemsChrysler CorporationCIBER, Inc.City of HuntsvilleComcast CableCybex Computer CorporationDefense Investigative ServiceDESE Research CorporationDynamics Research CorporationEADS of North AmericaEagle Support ServicesEclipse Business Services, Inc.Edward Jones InvestmentsFuture Electronics Corporation

General Services AdministrationHawk Enterprises, LLCIKON Business SystemsInternal Revenue ServiceITT Educational ServicesJacobs Sverdrup CorporationJohns Hopkins UniversityJohnson ControlsKelly Services, Inc.K-Force, Inc.L3 CommunicationsLanier Services WorldwideLockheed MartinMesa AssociatesMillennium Enterprises, Inc.Moog, Inc.Motorola, Inc.Mutual of New YorkMutual of OmahaNational Semiconductor, Inc.Operon Bio TechnologiesPratt & Whitney Military EnginesProgressive InsuranceQ-Tec EngineeringQuantitech, Inc.Red Hat, Inc.Rolls Royce CorporationRoyal Beauty SupplyScience Application International Corporation

SELEX Sensors and Airborne Systems, USSherwin WilliamsSikorsky HelicopterState of Alabama Department of Revenue Stephen Gould CorporationSunGard Trust Systems, Inc.Survice Engineering CompanySynapse Wireless, Inc.TDK Corporation of America Tech USA, Inc. Tecolote Research CorporationTelcordia TechnologiesTeledyne Brown EngineeringTennessee Valley AuthorityThe Aerospace CorporationThe Boeing CompanyThe Protective GroupTitan CorporationTuesday MorningUnited Space AllianceUS Army Space and Missile Defense CommandVector AerospaceWavelink, Inc.Wells Fargo Home MortgageWyle Laboratories

Clients - Partial List

Retail AT&T WirelessAveda SalonsBabies R UsBatteries PlusBedz ExpressBi-LoBonefish GrillCasa Blanca Mexican RestaurantChili’s RestaurantChurch’s ChickenCiCi’s PizzaCVS Drug StoreDominoes PizzaDrake’s RestaurantEckerd Drug StoresGold’s GymGreat ClipsH&R BlockHoliday’s Fashion

Home DepotIHOPJason’s DeliKentucky Fried ChickenLearning ExpressLenscrafter’sLittle Caesar’s PizzaMail Boxes EtcMaki FreshMcAlister’s DeliMoe’s Southwest GrillMountain High OutfittersNewk’s Deli Nothing But NoodlesPalm Beach TanningPanera Bread FactoryPublix SupermarketsRBC Bank Radio Shack

Redstone Federal Credit UnionRegis Hair SalonRite Aid Drug StoresSchaeffer Eye Care CenterShane’s Rib ShackSpa SydellSports ClipsStar Pharmacy Discount DrugsSubway Real Estate CorporationTaco BellTerry’s PizzaThe Athlete’s FootThe Fresh MarketToys R UsTuesday MorningUncle Maddio’sWinn-DixieYou Fit

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connected to your success think globally. lead locally

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