connect people - integrated communication anytime & anywhere
DESCRIPTION
Speakers: Mr. Mikko Laaksonen (Fujitsu)TRANSCRIPT
0 Copyright 2014 FUJITSU
Human Centric Innovation
Fujitsu Forum 2014
ICM Munich 19th – 20th November
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Connect People – Integrated Communication Anytime & Anywhere
Mikko Laaksonen Senior Development Manager, Fujitsu
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Connect People – Integrated Communication Anytime & Anywhere
Business challenges & needs
Enterprise Communication Service Connect
Customer benefits
Ingredients for successful UC deployments
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Workplace Anywhere
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A way to enable more flexible working & access corporate apps wherever you are?
A way to improve workforce productivity?
Changing the way we live and work
A way to deliver specific business outcomes?
A way to reduce property cost?
A way to transform the end-user experience?
A way to streamline key processes & boost efficiency?
Business Value
Consumerization
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The way we live and work is changing
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Low cost cross-border
collaboration
Cut travel time and
expenditure
Green commitments
Provide facilities for a flexible
and mobile workforce
Increase productivity and
shorten time to market
Enable integrated instant
communication and
collaboration
Anywhere, any device
Reliability and service levels
Reduce complexity and cost
Low investment and
predictable operating costs
(CAPEX to OPEX)
Efficient & human centric
communication
Work anywhere
Device flexibility, including
BYOD
Trust and Security
Expertise and info on demand
Enterprise communication challenges
Market trends Business needs IT impact Personal factors
Geographically dispersed
workforce
Rising office space costs
Use of video
Content and device explosion
Social media
Cloud services
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Connect People – Integrated Communication Anytime & Anywhere
Business challenges & needs
Enterprise Communication Service Connect
Customer benefits
Ingredients for successful UC deployments
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Work Style Transformation
Improved responsiveness
Smoother communication
Harnessing employee creativity
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Enterprise Communication Service (ECS) Connect
Cloud hosted communication platform
Highly available, secure and scalable
Dedicated instance per customer
Based on Microsoft Lync or Cisco HCS
Evergreen Cloud capabilities
Latest product enhancements
Customers never conduct an upgrade
Per user per month commercials
Customer choice of SPLA or volume licensing
Global reach and regional compliance
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ECS Connect - End-to-end Service
Strategic approach to unified communication services
Network & Telco SIP, Trunking, Conferencing
Enablement Services
Voice network analysis
Business Case Development
Directory Integration
PBX integration or replacement
Deployment & transition
ECS Connect - Core UCaaS Private Hosted Cloud V-Dedicated
Operations
Monitoring & Reporting
Tier 2 and 3 support
Self-Service Portal
Management Services
End-User Support
Onsite Support
Devices & Room Systems
Hardware Spares/Depot
Business Integration Contact Center, Line of Business workflow
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Voice Network Analysis ensures success
Lync & UC works, but organizations wonder …
Services & tools to proceed with confidence
Complete network assessment
Understand actual voice traffic
Determine Quality of Experience – in advance
Pre-Deployment
Upgrade network as needed
Monitor and optimize Quality of Experience during roll-out
Deployment
Set alerts for delay, jitter, loss, MOS, CPU utilization, memory utilization, etc.
Ongoing Support
Calculate ROI and confirm business case
"Will it work in my
environment?"
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Pre–deployment analysis
Example – 10,000 users, 8 countries, 4 data centers
Deploy Micro Appliances
IP connections to PBXs across all telephony network segments
Buffer boxes to legacy (non-IP) PBX systems
Gather data for 30 days
Obtain all call records from existing PBX systems
Test calls between agents
Analyze data – actions needed
Objectively determine bandwidth, latency, and quality of experience - in advance
Monitor and resolve call quality and network issues as new telephony system is rolled out
Network upgrades as required
ROI projections
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Monitoring and reporting
Monitor bandwidth utilization
Based on current, actual call volume from customer sites
Quality of Experience
QoE assessment with test calls across network segments
QoE Summary by Endpoints
A wide variety of other reports including MOS, delay, jitter, packet-loss, bandwidth, ping, trace route, SNMP, netflows, server logs, etc.
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Connect People – Integrated Communication Anytime & Anywhere
Business challenges & needs
Enterprise Communication Service Connect
Customer benefits
Ingredients for successful UC deployments
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Benefits
Low cost cross-border collaboration
Reduced travel time and travelling expenditure
Delivery on Green commitments
Facilities for an increasingly flexible and mobile workforce
Increased productivity and shortened time to market
Reliability and service levels
Reduced complexity and cost (CAPEX to OPEX)
Services can be scaled up or down
New users provisioned in minutes – not days
Easy communication and collaboration
Anywhere from any device, including BYOD
Expertise and info on demand
Seamless virtual environment - tailored and optimized to individual user requirements
Business IT People
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Connect People – Integrated Communication Anytime & Anywhere
Business challenges & needs
Enterprise Communication Service Connect
Customer benefits
Ingredients for successful UC deployments
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End-to-end solution with infrastructure and services for global customers
End-to-end solution for successful UC deployment
UC&C Optimized
Clients
Software/Hardware
Stack Reference Architectures
UC&C
Accessories
UC&C Appliances RX100 Media
Gateway LYNC ready-to-deploy
Server/Storage/
Network
With building blocks based on products/appliances and reference architectures
Created together with an ecosystem of partners
Having global partnerships with leading telco operators
Customizable solution for enterprise customers Fujitsu uses Lync & Lync Voice internally on a global level (162,000 employees)
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Fujitsu's Global Delivery Capabilities
Fujitsu data centers (representative selection)
Fujitsu Global Cloud platform locations
6 global multi-lingual service desks
Global Field Services Coordination Centre
4 global delivery centers (RIM and applications management)
Global WAN
6 regional delivery centers
Russia
Australia)
South Africa
Sweden
UK
Finland
Malaysia Costa Rica
India
Portugal
Poland Canada
Estonia Northern
Ireland
Philippines
US)
Brazil
China Japan
Thailand
Singapore
Belgium
Germany
Bolivia
Morocco
New Zealand
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Customer example – KONE Elevators
Challenge
KONE Elevators needed to move from a fragmented technology and support model to a unified operations model in order to improve cost-efficiency and modernize communication tools
KONE Elevators
Country: Finland
Industry: Manufacturing
Founded: 1910
Number of employees: 37,400
Website: www.kone.com
Solution
Global, VoIP-based telephony services (voice, voicemail, call forwarding), their design and deployment, as well as end-user and main user training
For 10,000 users at all sites
Benefits
Unified operations and support processes
Enhanced global access
Cost-savings and cost predictability
Improved user experience
More services to users
Easy integration to other systems
» Fujitsu handled system design and deployment impeccably, helping our organization in building a solution that supports our global needs.« Kimmo Kujanpää, CIO, KONE Oyj
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Customer example – Kaga Electronics
Challenge
There is a need for an agile and efficient management approach to quickly respond to a rapidly evolving market landscape in a fast-changing electronics industry
Alma Media
Country: Japan, worldwide
Industry: Electronics
Founded: 1968
Website: www.taxan.co.jp/english/
Solution
Communication platform that enables an open device environment that is not dependent on any particular type of mobile phone or smartphone
With help from a web-based telephone directory users can confirm presence of colleagues
Benefits
Reduced number of fixed line phones by approximately 20%
Reduced operational costs
More seamless sharing of information and more active communication
Improved operational efficiency
14 Kaga Electronics' locations in Japan have commenced use of an upgraded communications platform when it transferred its headquarters in March 2014. Kaga Electronics plans to deploy this system globally to its locations outside Japan as a unified platform.
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Integrated communication experience
Any content Anywhere Any device
Video handled as easily as voice, data
Flexible access from all clients
Richest experience in any location
Secure intra- and inter-company
communications
…with the communication technology delivered as a service
Meet wide variety of communication needs...
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More information at Forum
Business Collaboration: Vision, Strategy and Customer Experience Breakout session at 15:00, room 4
Sean Carey, Partner CTO Collaboration, Cloud & Video, Cisco
John Keegan, Director Business Development & Innovation, Network and Telecoms, Fujitsu
Workplace Anywhere - A blended service to meet all end-user needs Exhibition in the Mobility area: D18 – D23
Enable people to work productively – anywhere, at any time – according to their role
Give seamless and secure access to applications, data, and communications tools
Scalable & costs aligned to consumption
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