ConflictsConflicts

ConflictsConflicts

Conflict – a disagreement between Conflict – a disagreement between two or more people or two or more two or more people or two or more choices.choices. A conflict can be within oneselfA conflict can be within oneself A conflict can be between two peopleA conflict can be between two people A conflict can erupt into violenceA conflict can erupt into violence

Types of ConflictTypes of Conflict

Intrapersonal – A conflict that occurs Intrapersonal – A conflict that occurs within a personwithin a person

Interpersonal – A conflict that occurs Interpersonal – A conflict that occurs between two peoplebetween two people

Intragroup – A conflict that occurs Intragroup – A conflict that occurs within a groupwithin a group

Intergroup – A conflict that occurs Intergroup – A conflict that occurs between two groupsbetween two groups

Examples of ConflictExamples of Conflict

Brainstorm types of intrapersonal conflict…Brainstorm types of intrapersonal conflict… …”…”I want to go out with my boyfriend/girlfriend, I want to go out with my boyfriend/girlfriend,

but I haven’t seen my best friend in a week…”but I haven’t seen my best friend in a week…” Brainstorm types of interpersonal conflict…Brainstorm types of interpersonal conflict…

…”…”You stole my shirt, I want it back…”You stole my shirt, I want it back…” Brainstorm types of intragroup conflict…Brainstorm types of intragroup conflict…

Someone on the football team punched another Someone on the football team punched another player on the same teamplayer on the same team

Brainstorm types of intergroup conflict…Brainstorm types of intergroup conflict… The baseball team and the lacrosse team get The baseball team and the lacrosse team get

into a fight.into a fight.

Conflict Response StyleConflict Response Style

The pattern of behavior a person The pattern of behavior a person uses in a conflict situationuses in a conflict situation

Conflict AvoidanceConflict Avoidance – a person – a person chooses to avoid disagreements. chooses to avoid disagreements. You avoid telling others that you You avoid telling others that you

disagree with themdisagree with them Rather than disagree you sit back and Rather than disagree you sit back and

allow others to solve problemsallow others to solve problems

Conflict Response StyleConflict Response Style

Conflict Confrontation – Conflict Confrontation – a person a person attempts to settle a conflict in a attempts to settle a conflict in a hostile, defiant and aggressive way.hostile, defiant and aggressive way. This person wants to win or be rightThis person wants to win or be right Believes only his/her side is worth Believes only his/her side is worth

consideringconsidering Conflict Resolution – Conflict Resolution – a person uses a person uses

conflict resolution skills to resolve a conflict resolution skills to resolve a problemproblem

Conflict Resolution SkillsConflict Resolution Skills

Conflict Resolution Skills – steps that Conflict Resolution Skills – steps that can be taken to settle a can be taken to settle a disagreement in a responsible way disagreement in a responsible way These steps help you to :These steps help you to :

Remain RationalRemain Rational Remain in controlRemain in control Listen to the other person’s sideListen to the other person’s side Figure out a win-win solutionFigure out a win-win solution

Conflict Resolution SkillsConflict Resolution Skills

1. Remain Calm1. Remain Calm 2. Set a positive tone2. Set a positive tone 3. Define the conflict3. Define the conflict 4. Take responsibility for personal actions4. Take responsibility for personal actions 5. Listen to the needs/feelings of others5. Listen to the needs/feelings of others 6. List and evaluate the possible solutions6. List and evaluate the possible solutions 7. Agree on a solution7. Agree on a solution

Conflict Resolution SkillsConflict Resolution Skills

Remain CalmRemain Calm Try to increase your patience and lower

your personal “boiling point.” Set a positive tone

Demonstrate that you want to be fair and find a mutually acceptable solution.

Define the conflict Write it down – keep the focus on the

conflict not the people involved

Conflict Resolution SkillsConflict Resolution Skills

Take responsibility for personal Take responsibility for personal actionsactions Admit what part you have playedAdmit what part you have played

Listen to the needs/feelings of othersListen to the needs/feelings of others Use I-messagesUse I-messages

List and evaluate possible solutionsList and evaluate possible solutions Discuss positive and negative

consequences of each possible solution Agree on a solution

Conflict Resolution vs MediationConflict Resolution vs Mediation

When people are unable to resolve When people are unable to resolve conflicts on their own a mediator is conflicts on their own a mediator is needed.needed.

Mediation – a process in which Mediation – a process in which an outside person (mediator), an outside person (mediator), helps people resolve conflict.helps people resolve conflict.

What to know about MediationWhat to know about Mediation

Agree on a MediatorAgree on a Mediator Set ground rulesSet ground rules Define the conflictDefine the conflict Identify solutions to the conflictIdentify solutions to the conflict Evaluate suggested solutionsEvaluate suggested solutions Negotiate a solutionNegotiate a solution Agree on a solutionAgree on a solution Schedule a follow-up meeting Schedule a follow-up meeting

SkitsSkits

Create a “conflict resolution” skitCreate a “conflict resolution” skit The skit needs to be 1-2 minutes The skit needs to be 1-2 minutes

longlong It must include a conflict and the It must include a conflict and the

steps you took to resolve the conflict.steps you took to resolve the conflict. You must write a script. You must write a script. You will be presenting your skits in You will be presenting your skits in

front of the class.front of the class.