conflict resolution in the workplace - houston pcc · 2016. 12. 15. · presentation sources...
TRANSCRIPT
![Page 1: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/1.jpg)
December 8, 2016Brady’s Landing
11:00AM
Conflict Resolution in the Workplace© 2014
HPCC QUARTERLY MEETING
![Page 2: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/2.jpg)
“The ability to deal with people is as purchasable a commodity as sugar or coffee, and I will pay more for that ability than for any other under the sun.”
-- John D. Rockefeller
RP: Resolution is a process and practice to develop people.
![Page 3: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/3.jpg)
A disagreement in which the people involved perceive a threat to their needs, interests, or
concerns
RP: Having a working understanding about conflict is the first step toward resolution.
![Page 4: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/4.jpg)
RP: Developing a clear perception of the conflict leads to resolution.
![Page 5: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/5.jpg)
Resolution = Re + solution
RP: Investing in people to find new solutions creates the atmosphere of resolution.
![Page 6: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/6.jpg)
A conflict is more than a disagreement; it involves a perceived threat (real or unreal).
People in conflict tend to respond on the basis of their perceptions of the situation.
Conflict is difficult to manage because it involves complex (especially psychological) dimensions. Thus, conflict is best understood by sifting through all the layered dimensions.
![Page 7: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/7.jpg)
Conflict is normal within any environment where people exist, so the skill to anticipate and/or predict when such situations could arise is a necessary competence.
Creative problem-solving strategies are essential to develop positive approaches to conflict management.
![Page 8: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/8.jpg)
Identify the areas of conflict.
![Page 9: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/9.jpg)
![Page 10: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/10.jpg)
Good posture = Resolution
VS.
Bad posture = Dissolution
![Page 11: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/11.jpg)
POSTURE
RP: Acknowledging vulnerabilities, weaknesses, and insecurities positions one for resolution.
![Page 12: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/12.jpg)
Write down one specific weakness.
RP: Self-assessment is critical to resolution.
![Page 13: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/13.jpg)
Good posture traits for conflict resolution are
Submission
Flexibility
Listening
Willingness
![Page 14: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/14.jpg)
Fundamental contexts for conflict resolution:
There is enough space/room for everyone.
Listen until your good posture shows up.
Discover your resolution mindset when there is no conflict.
![Page 15: Conflict Resolution in the Workplace - Houston PCC · 2016. 12. 15. · Presentation Sources Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual. Katzenbach, Jon,](https://reader034.vdocuments.site/reader034/viewer/2022052008/601d458eeab55b75ab54093b/html5/thumbnails/15.jpg)
Presentation Sources
Carnegie, Dale. Internal Conflict Resolution Guidebook. Training Manual.
Katzenbach, Jon, and Smith, Douglas K. The Wisdom of Teams: Creating the High-Performance Organization.
Scannell, Mary. The Big Book of Conflict Resolution Games.
Senge, Peter. The Fifth Discipline: The Art and Practice of The Learning Organization.