conflict resolution by rida,zerish
DESCRIPTION
Conflict Resolution StylesTRANSCRIPT
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Conflict Resolution
By: Rida Zafar Zerish Gulbaz
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OUTLINE
What is Conflict?What is Conflict Resolution?How should we Resolve Conflict?Tips for Managing and Resolving ConflictFive Styles for Dealing with ConflictConclusion
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Conflict
A conflict is more than just a disagreementIt is a situation in which one or both parties perceive a threat (whether or not the threat is real).
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Conflict Resolution
• Conflict resolution is a way for two or more parties to find a peaceful solution
• The disagreement may be personal, financial, political, or emotional
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The ability to successfully resolve conflict depends on your ability to:
• Manage stress quickly • Control your emotions and behavior• Pay attention to thefeelings being expressed
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Seven steps of negotiating the resolution of a conflict
1. Understand the conflict2. Communicate with the opposition3. Brainstorm possible resolutions4. Choose the best resolution
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5. Use a third party mediator6. Explore alternatives7. Cope with stressful situations and pressure
tactics
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Tips for Managing and Resolving Conflict
• Listen for what is felt as well as said• Make conflict resolution the priority rather
than winning or "being right." • Focus on the present• Be willing to forgive
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5 Styles of Dealing with Conflict
Competing Collaborating Compromising Accommodating Avoiding
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It is important to note that there is no one
way to resolve a conflict
and often you will need to
utilize multiple methods in order to reach a resolution.
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Competing
The Competing Method involves handling the conflict through unilateral decision making.
I take charge
Might is Right
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Competing
The Competing Method is used primarily for:
•Situations that involve quick action.•Instances where there is no compromise or debate.•Making hard or unpopular decisions.
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Collaborating•The Collaborating Method involves handling the conflict through team input
•This means of handling conflict is particularly useful if all parties in the conflict want to find a resolution
We both win
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Collaborating
The Collaborating Method is used primarily for:
•Gaining support from the team•Using the different perspectives as an opportunity to learn•Improving relationships through collaboration
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Compromising
People try to find a solution that will at least partially satisfy everyone.
When the cost of conflict is higher than the cost of losing ground
We meet half-way
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CompromisingThe Compromising Method is used primarily for:
•Resolving issues of moderate to high importance.•Finding a solution that involves equal power and strong commitment on both sides.•Situations where a temporary fix may be needed.
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Accommodating
The Accommodating Method is a way of handling conflict by allowing the other side to “win.”
‘I give in’I don’t care that much
Have it your way
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AccommodatingThe Accommodating Method is used primarily for:
•When the issue is not as important to you as it is to the other person •When you accept that you are wrong •Keeping the peace and creating goodwill.
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AvoidingThe Avoiding style seek to evade the conflict entirely
When someone else is in a better position to solve the problem
When victory is impossibleI leave
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AvoidingThe Avoiding Method is used primarily for:
•Unimportant and minor issues.• When it is not the right time or place to confront the issue • When you see no chance of getting your concerns met
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