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MANAGERS

WHAT IS FREE IN THIS WORLD ???

PROBLEMS

Conflict

Conflict???

Conflict = Disagreement

Conflict = Argument

Differences makes conflict

SITUATION Wife: Lets go for the shopping today….I have to buy a sari, a new neckpiece, few utensils and one shirt for you.Husband: No, I don’t want to go for shopping. i m feeling so tired so today I will have some rest.Wife: I KNEW THIS.WHENEVER I TALK OF SHOPPING, YOU START FEELING TIRED.BUT IF I SAY LET’S GO AND MEET YOUR MOTHER THEN YOUR TIREDNESS WILL DISAPPEAR.RIGHT…?

Any stories to share ????

FEELINGS ASSOCIATED WITH WORD CONFLICT

DiscomfortFrustrationPain AngerSadness

CAUSES OF CONLICT

1. Perceived Breach of Trust and Faith

between the Individuals.

2.Unresolved Agreements

3. Absence of Proper Communication

4. Ego Problems

5. Limited resources

6. Security

Conflict Resolution

To Resolve a Conflict

What tosay or do?

Why?

1. Calm yourself

Take a deep breath, say "relax"

Clears thinking, models control

2. Restore order

Take a "Time Out"

Stops the fight, contains the damage

3. Hear their stories

"Help me understand your concern."

Gathers information, defuses tension

To Resolve a Conflict

What tosay or do?

Why?

4. Listen carefully

Eye contact, don't interrupt

Honors the need to be heard

5. Generate solutions

"How could we resolve this?"

Moves from accusations to solutions

6. Agree on a solution

"Would this work for you?"

Moves to resolution, brings closure

To Resolve a Conflict

What tosay or do?

Why?

7. Test for

satisfaction

"Are you sure

this will work

for you?"

Assures clear

communicati

on

Key points to remember

Be a model of calm and controlDon't give in to emotional outburstsDon't assume people are being difficult intentionallyFind a quiet place in to resolve conflicts....privately

Set some ground rules for the discussion:No raising of voicesThis is not a debateSpeak only for yourself..."I" phrasesConfront the issues, not the peopleMaintain or enhance self-esteem

What Conflict Style Are You ???

The Turtle: Avoidance

The Turtle: Avoidance

• The strength of this style is that this personcan easily look past conflicts and realizes mostconflicts will solve themselves. They are calmon the outside and help de-escalate emotionsin conflict.

• The problem with this style is that turtlepeople tend to deny and avoid conflictaltogether. A conflict can get worse if it isn’taddressed.

The Teddy Bear: Accommodation

The Teddy Bear: Accommodation

• The strength of this style is how likeable andlovable this person is in most situations. Howcould you be mad at a teddy bear? They wantand need harmony. They will accept blamejust to bring peace to angry situations.

• The problem is that a teddy bear may be takenadvantage of. They just want to be loved byeveryone.

The Shark: Competition

The Shark: Competition

• The strength of this style is the ability to bestrong, courageous and bring a conflict out inthe open quickly. A shark is a leader that canconfront bullies.

• The problem is that a shark person can be toopushy and can hurt peoples’ feelings. Sharkscan cause people to cry or yell.

The Fox: Compromise

The Fox: Compromise

• The strength of the fox is communication anda willingness to find compromises andagreements. Often the fox can find intelligentsolutions.

• However, a fox may try to deceive people bymaking them believe things that are not true.People may feel “outfoxed” and cheated byfoxes.

The Owl: Collaboration

The Owl: Collaboration• The strength of this style is honesty. Owls can

build trust and strong relationships. They havean open mind for realistic solutions so thateveryone wins.

• The problem is that owls must have twowilling people in order to work together.Some conflicts require quick solutions and thisstyle may take too long.

Successful Conflict Resolution Means Being Able To Use All

Conflict Styles Depending on The Situation!

“IT IS VERY EASY TO DEFEAT

SOMEONE BUT IT IS VERY HARD

TO WIN SOMEONE.”

PLEASE HELP ME TO IMPROVE

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