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Conflict Management – Training Course Outline

www.makingbusinessmatter.co.uk

• In the challenging world of UK supermarkets and suppliers conflict is frequent. And those conflicts, like tenders, negotiations, and differences of opinion, can be very costly for a supplier if they get it wrong. This CPD accredited Conflict Management training course supports Learners to understand their default position in conflict situations and how they can use alternate styles to achieve better outcomes.

• This is a training course of 2 'classroom days, 6 months apart, with support in between courses. Designed to make the learning stick using our unique training method Sticky Learning® and including our ROI guarantee.

• Specifically designed to meet the specific and challenging demands of suppliers to the big four UK supermarkets. This training course will change the way Learners approach difficult communication giving them tools, techniques, and confidence to more better deal with situations.

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Learning Goals

• To support Learners be the most confident version of themselves in conflict situations.

• To identify preferred methods of dealing with conflict and be aware of the strengths & weaknesses of other conflict modes.

• To provide Learners with the tools to manage conflict situations much more effectively.

www.makingbusinessmatter.co.uk

Conflict Management – Training Course Outline

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Learning Objectives

By the end of this training course the Learner will be able to:

• Increase self-confidence when faced with conflict.• Identify other people’s communication styles and needs.• Exit challenging conversations knowing that the Learner was able to put their

point across effectively.• Know the right questions to ask at the right time, and demonstrate active

listening, to really understand the other person’s perspective.• Understand organisational politics and use a positive, ‘above the line’

approach that demonstrates awareness and integrity.• Learn about body language, tone, & words and what they can really mean.

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Conflict Management – Training Course Outline

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Topics Covered

These 2 days, 6 months apart, will identify how Learners prefer to act in situations of conflict, the alternative modes of conflict available, strengths & weaknesses, and how they can be the very best version of themselves in conflict situations.

• Refresh on ‘Learning To Learn’.

For top tips read our Conflict Management Blog, e.g. 'Wondering How to Have Difficult Conversations?’

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Conflict Management – Training Course Outline

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Ideal Learners

For everyone that wants to be more confident, get their point across more effectively, and know how to manage conflict better in tough/difficult/crunchy conversations and situations.

Conflict Management Course - Testimonials

• “I wasn’t looking forward to this course because I don’t like role play or conflict, but Sally was very easy to work with, had some great ideas and helped me much more than I ever thought to be the best of ‘me’ during conflict”.

For more testimonials visit written testimonials or video testimonials.

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Conflict Management – Training Course Outline

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Making the Learning Stick

• Hopefully the term ‘Sticky Learning’ has intrigued you, whilst you probably guessed a sense of what it is about.

• In short Sticky Learning is our own unique method that we have developed to help Learners Realise more of what they have learnt, be able to Recall more of what they have learnt, and Retain more of what they have learnt. In 2016 we further upgraded this unique training method to include habits formation as a big part of helping Learners to use more of what they have learnt.

• This is good for our clients because it means that the money they spend with us is better invested than with other training providers because the learning is used for longer.

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Conflict Management – Training Course Outline

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The Training Course Duration

At MBM we no longer offer 1 day courses due to their limited effect.

Our Sticky Learning® unique training method enables Learners to learn more, learn more quickly, and learn more easily. Sticky Learning is a key part of the 6 month training course consisting of pre-work, Learning To Learn 1/2 day training course, a Foundation 1 day training course, and an Advanced 1 day training course (6 months after the Foundation training course).

In between the Foundation training course and the Advanced training course, the Learner will be challenged to complete 'Sticky Pieces', which appeals to the 70:20:10 learning model. These are desk based activities that help the Learner to change their behaviour long term by identifying a habit that they wish to adopt to embed the new skill.

The Learner is also given:• Access to our skill specific and learning objective specific 'Knowledge Vault'.• Email and telephone support throughout the 6 month training course.• An option to bolt on 'Individual Coaching' to support the Learner further.• An option to bolt on a 1/2 day 'Annual Refresh' to further enhance the learning in the future.

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Conflict Management – Training Course Outline

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Your World Class Tutor for Conflict Management Training

Your tutor for the Conflict Management training course is Sally Booth.

Sally remains a retailer at heart, having worked for 14 years with one of the big four UK supermarkets, both as a Line Manager and within the Training function, she has practiced what she preaches regarding People Development!

Sally is passionate about bringing learning to life and enables participants to really experience a new skill and work on it live in the room so that they can see it, hear it, think it and feel it.

www.makingbusinessmatter.co.uk

Conflict Management – Training Course Outline

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Learners Per Training Course

• 8 to 12 Learners because this drives enough discussion between the Learners to explore the skill well, whilst not too many that any one Learner gets 'lost' in the debate.

Costs for this Conflict Management Training Course

• For 12 Learners the cost is £175 per Learner per day.• The total cost for up to 12 Learners for the training course of 2 days, including

Sticky Pieces, and the 5 level evaluation 'Chain of Evidence', is £4,200, plus vat.• Either held on-site at the client's premises, or an off-site venue can booked

and charged back to the client.

www.makingbusinessmatter.co.uk

Conflict Management – Training Course Outline

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Measuring Return on Investment

There are many evaluation methods for training, each trying to find the holy grail of return on investment. We use Donald Kirkpatrick’s four level training evaluation model as a base because it has stood the test of time, since 1953.

– Level 1: Reaction: How did the learners react to the training?– Level 2: Learning: How much learning did the learners get?– Level 3: Behaviour: How much have the learners used the learning?– Level 4: Results: How much effect did the learner's learning have on performance? Few training providers

measure the return on investment beyond the level 1 reaction.

Few training providers measure the return on investment beyond the level 1 reaction. We have added one further level:

– Level 5: Sponsor: How much did we achieve the sponsors objectives?

Read more about our 5 level evaluation tool and see an example report - 'Chain of Evidence'.

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Conflict Management – Training Course Outline

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Learning Needs to be Intriguing

To this end of 'Learning needs to be intriguing' we name each one of our training courses after a relevant film and we'll make reference to this on the course.

For our Conflict Management training course we chose ‘Fight Club’ because the biggest challenge of managing conflict is first managing your own fear.

This film from 1999, rated R, stars Edward Norton, as a white-collar man who is discontent with his job, so he starts a Fight Club.

www.makingbusinessmatter.co.uk

Conflict Management – Training Course Outline

What do we do?

A typical People Development programme with a supplier to the big four UK supermarkets consists of a combination of the items that helps suppliers to achieve their business objectives.

Try our popularCrunchy Conversations

Course

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Where next?

• Say ‘No’ to one day training courses.

• Start 'small' with a 1/2 day Masterclass for up to 12 people - There are 5 to choose from for only £750+vat.

• Conflict Management Training Course.

• Making Business Matter,Sticky Learning House5 Cheshire RoadThame,OXFORDSHIRE,OX9 3LQ

• Telephone: 0333 247 2012• Email: helpme@makingbusinessmatter.co.uk

www.makingbusinessmatter.co.uk