configuring yuave digital assistant
TRANSCRIPT
Configuring Yuave
Digital Assistant Updated on: 04-Feb-2013
Website: www.Yuave.com
Email: [email protected]
Facebook: https://www.facebook.com/Yuave.official
Twitter: @Yuave
Introduction: https://www.youtube.com/watch?v=TG6k9MFUqe0
Important Notice
© Copyright 2012–2013 Yuave Ltd. All rights reserved.
The information in this document is furnished for informational use only. The information is subject
to change without notice and therefore should not be considered as commitment. Yuave Ltd. will
not be held responsible or liable for any inaccuracies or errors that may appear in this document. All
trademarks used in this document are the respective property of their owners.
Some Basics You have signed up for Free Trial. When you sign in to your Yuave account your home screen will
look like the following
This is your voicemail inbox where you can see all the new and old voicemail messages. These
messages can be listened in the browser, downloaded to your computer and deleted from your
account.
The menu is available in the top row. Brief description of each of them is given below
Buy Now: This button appears only in the Free trial mode. When you click on it, you will be re-
directed to pricing and packaging page. You then select the suitable package for your business,
submit your payment information and will be taken back to the home screen.
Inbox: Corresponds to the home screen .
Assistant: This takes you to Yuave Digital Assistant. Here you can set the greeting which your callers
will hear when they will dial your Yuave number. You also have various options for dealing with the
customer calls e.g. forward the call to your mobile number or send it to your voicemail etc.
Voicemail: This is Yuave Voicemail page. Here you can create different groups and assign numbers to
those groups. Then you can set customized voicemail greeting for each of your groups.
Profile: This page contains user information.
Help: Contains videos and documentation for technical support.
Logout: Takes you to the home page of the Yuave website. You will have to sign in again to access
your Yuave account.
Configuring Yuave Digital Assistant The Yuave Digital Assistant can be accessed by clicking on “Assistant” in the top menu. The screen
looks like the following.
You can see here that Assistant consists of mainly “Greeting” and “Choice” sections. Lets discuss
these sections in detail.
Set your greeting in
this section. Your
customers will hear
what you type or
record in your own
voice here.
Set extensions and
how you want to
handle the calls
coming on those
extensions in this
section. Multiple
options are
available for
handling the calls
“Greeting” Section
The greeting section has 3 main parts which are explained below
1. You can select the language in which the greeting will be played. Remember this is not the
language of the website which can be changed in “Profile”.
2. You need to type your greeting in this box. When your callers dial your Yuave number they will
hear this text as a greeting.
3. If you you want to record the greeting in your own voice then click on “Recorded Voice”. You
will see the following screen
Click on “Record” button and you will see the flash player asking your permission. Click “Allow”
1
2
3
Once you finish recording, click “Play” to listen to your recorded greeting. If you are satisfied then
click on “Save”. You will see the following
Now your greeting is set for your callers. Dial your Yuave Assistant number to listen to your greeting.
“Choice” Section
In this section you can create extensions for your callers and the associated options. The Choice
section looks like the following.
When you sign up to Yuave, by default some extensions will be created for you. You can modify
them or delete them and create new extensions.
Following “Actions” are available with Yuave Digital Assistant
Type your
extension
greeting in this
text box
Choose the extension number. You can assign
numbers 0-9, * and # to any extension
Click here to
Delete an
Extension
Set actions
here. Each of
the available
actions are
explained
below
Don’t forget
to click
“Save” after
you are done
with all
changes
Action 1
Use this action to forward calls to mobile, landline or any other number in the world. You will have
to write the number in the format shown about i.e. + (country code) (number).
Action 2
Use this action to play any message. Just type the message in the text box on the right
Action 3
Use this action to send e-mail notification to you. Type email address in the textbox on the right.
Action 4
Use this action to send a Google Talk notification to you. Type “Gmail” or “Googlemail” address in
the textbox on the right. In order to receive the notification you will have to allow
[email protected] to be able to chat with you in your Gmail or Googlemail account.
Action 5
Use this action to send SMS notification to yourself. You will have to write the number in the format
shown about i.e. + (country code) (number).
Action 6
Use this action to take a voicemail message.
Action 7
Use this action to send an SMS to the caller. Type the text of the SMS in the textbox on the right.
Action 8
Use this action to send an e-mail to any address. Type email address in the textbox next to “to” and
your message in the textbox next to “with”.
Action 9
Use this action to send SMS to any number. Type phone number in the textbox next to “to” and your
message in the textbox next to “with”.
Not all actions can be used with each other. Please refer to the following table
Connect
the Client
Say the
Following
Send e-mail
notification
Send Google
Talk notification
Send SMS
notification
Take a voice
message
Send SMS
to caller
Send free
text email
Send free
text email
Connect the
Client
Say the
Following
Send e-mail
notification
Send Google
Talk notification
Send SMS
notification
Take a voice
message
Send SMS to
caller
Send free text
Send free text
SMS
Notes
1. All notifications (cells marked in red) must be used only with “Take a Voice Message” action.
For more information
Please visit our website www.Yuave.com
Drop us an email [email protected]
Like us and Share your opinion https://www.facebook.com/Yuave.official
Follow us on Twitter @Yuave
Watch tutorial https://www.youtube.com/watch?v=TG6k9MFUqe0