con edison presentation to the plumbing industry april 9, 2013

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Energy ServicesForum4/9/13

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Friday, April 19, 13

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Agenda

• Regional status

• Review of large district job processing

• The escalation process

• Specification highlights

• GPS photo inspection

• CPMS

• Trouble gas restoration process

• Open discussion (contractor issues)

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District Map - Manhattan

• Electric +17%

• Gas -36%

• Authorized at 40 CSR’s/8 positions open.

• OTG has taken over all new conversion work after Feb. 1st.


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District Map – Westchester/Bronx

• Electric +6%

• Gas +24%

• Authorized to 31 in 2013 (from 28).

– 8 of 28 out in training (May 1st).

– 5 remain to train & 3 to hire.

• Oil-to Gas will take over new Bronx conversion work after April 15th.


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District Map – Brooklyn/Queens

• Electric +17%

• Gas -17%

• Authorized at 40/5 positions open.

• OTG has new conversion work after April 1st.


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Large District concept• District map layout

– Geographically larger districts with a team of CSRs

• Increased coverage of district

– Public emails, phone numbers and calendar

– Lesser impact from vacations, sick, training

– Improved work and resource balance

• Job function rotation for CSR development and CSR training

– Improve OJT and knowledge transfer opportunities

– Standardization of process and requirements

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Typical Inspection Weekly Schedule Post Reorganization for Field CSR

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Responsibility Breakdown Within Districts

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Responsibility Breakdown Within Districts• Assessment Group– Complete preliminary service determinations and layouts

– Answer phones and district email

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• Planning Group– Schedule appointments, issue work requests, and update/track case

progress


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• Planning Group– Schedule appointments, issue work requests, and update/track case

progress


• Field Group– Inspectors and coordinators between contractors and field forces

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ESDEscalation Process

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• First Step - CSR/CPM

• Second Step - dl

- Managers

- Clerical Supervisors

• Third Step – Dept Mgr.

• Benefits

• Ease of escalation

• Automatic coverage


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Technical Discussion

• Gas Rotary Meter Flange-to-Flange Dimensions

• NYC Gas Piping Code

• When Gas Equipment Requires >7” WC

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Gas Rotary Meter Flange-to-Flange Dimensions

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• According to the latest revision an approved (1/16”) thick gasket material must be used for the flange to flange connection.

• Dimensions must be held and variations can’t be made using different thickness for gaskets.

• When rotary meters are bolted in with incorrect flange to flange dimensions, excessive stress is put on the aluminum case causing impellers to bind. Corrective action is needed to fix damaged meters.


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NYC Gas Piping Code

NYC Fuel Gas Code 403.1.1: NYC – Buildings’ Requirements

Pipe Size Pressure Limitation – Welding Inside Building

• “All piping 4-inch or larger operating in excess of 3 PSIG must be butt-welded*, DOB special inspection and radiographed.”

*Note: All meter piping that is butt-welded must be radiographed, regardless of whether the piping is inside or outside the building property line.”

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Westchester County - municipality welders are to follow the Fuel Gas Code of the New York State.


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When Gas Equipment Requires >7” WC

• High Efficiency Boilers.

• Combine Heat and Power Unit – Generator.

• Compressor

Normal Delivery Pressure

– For low pressure gas system customers, a minimum of 4’’ of water column (WC)

– For medium and high gas system costumers, a pressure of 5’’ to 7’’ WC (1/4 psig).

Elevated Delivery Pressure

– A delivery pressure >7’’ WC (1/4 psig) is used by costumer equipment.

– If a costumer requires Elevated Delivery Pressure, documentation from the manufacturer of the end-use equipment will be needed by Gas Engineering also with costumer load letter.

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Sleeve Inspection Using GPS Photos


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Purpose of GPS Tagged Sleeve Photo

• Eliminates sleeve inspec.on

• Releases work on GPS verifica.on

• Reduces job cycle .me

• Free resources for customer work

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The Process• There will be 3 e-mail boxes set up for each borough

– Plumbers and electricians who wish to participate are instructed to send GPS tagged photos to the drop box

• [email protected]





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Requirements• Photo needs to have GPS tag

– If it does not, it will send an auto reply message to the sender saying that photo is not tagged and to turn on the feature

• Photo needs 7 digit job number

– If it does not, it will send an auto reply message to the sender that the job number is missing

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Process continued…• The system will reply to all and return a link to the Con Edison

intranet site where the mapped photo resides

– Only persons signed on to the Con Edison network can view but the send will have received this as an acknowledgement that it has been accepted

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The Photo Location• The photo location will appear as an arrow pointing in the direction that

the photo was taken

• The photo will be annotated with the nearest Con Edison electrical asset numbers as well as the 7 digit job number that was placed in the photo subject

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GPS Sleeve Inspection• Subject Line: The letters GPS and 7 digit job ID.

• Body:

– Sleeve location.

– Depth (24’’-36’’).

– Distance out from the foundation.

Sample

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From: DeSanti, David

Sent: Tuesday, April 09, 2013 7:04 AM

To: M-GPS.coned.com

Cc: dl - Manh - District 100

Subject: GPS 1372055

The 6” sleeve is 6 ft. east of the west building line as per the field sketch. The sleeve has 24” of cover on the exterior and extends 1 foot from the foundation.

Mvc-003s.jpg


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Customer Project Management System

(CPMS)

A New Employee and Customer Experience


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CPMS – The What

• The Customer Project Management System (CPMS) is a Case Management Application that is custom designed for Energy Services to manage projects.

• Objective

To implement a system that will enhance the user experience while working in conjunction with Work Management and other legacy systems.


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CPMS Integrated Several System Increase Visibility & Automation

Customer Project

Management System

Work Management System

Functionalities

NYC Department Of Buildings

Bing Map

Customer Information

System


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Retail Goals for 2013

• Get to full staffing

• Train new employees

• Improve performance of the Large Districts

• Get easier to work with

– Update procedures - Simplify Processes

– Self-certification for gas turn-ons

– Employ GPS photos for sleeve inspection

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con edison presentation to the plumbing industry april 9, 2013

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