COMPUTERS IN THE MEDICAL OFFICE

Computers are one of the most useful items in an office.

Stay up to date on new technology Can you name some new technologies?

WAYS COMPUTERS HELP Reduces errors Speeds up production Saves time and

paperwork

See? The workers are happy because of their computer!

Basic Computer System1. Input devices

Can you name some?2. Central Processing Unit (CPU)

Where is it?3. Software

Can you name some? What is hardware?4. Output devices

Where are these?

Parts of the ComputerThe basic parts are: Microprocessor- the brain of the computer. Interprets

the information given to it. (CPU) Bits: binary digits/ 8 bits make a byte

Kilobyte – 1024 bytes (thousand) Megabyte – 1 million bytes Gigabyte – 1 billion bytes Terabyte - 1 trillion bytes

Motherboard- Main circuit board for the computer. Other devices are attached to the motherboard.

Parts of the Computer Monitor- allows you to see information (output

device)

Keyboard- so you can type (input device)

Mouse – helps with navigation (input device)

Peripheral DevicesDevices that help the function of the computerScannersZip drivesPrintersMicrophonesCameras

Computer StorageThe act of retaining data or applications is called

storage. Capacity is memory.Removable Storage Devices CDs/DVDs

CD-R & CD-RW Diskettes/floppies Zip drives Flash drives (USB drives)

Computer Networking Computer networks are groups of two or more

computers linked together. Can share printers, etc.

Local Area Network (LAN) – single office/building or complex

Home Area Network (HAN) – inside home Wide Are Network (WAN) – wider area (2+

LANs) Campus Wide Network (CAN) - campus Internet – huge!

File Formats

A file is a collection of data. What do these file extensions mean?jpgbmpgifdoctxtRTF

File Formats jpg – Joint Photographic Experts - pictures bmp – Bit-mapped graphics - graphics gif – Graphics Interchange Format –color graphics doc – stands for document txt – text file that uses ASCII codes RTF – Rich Text Format – ASCII codes with using things like different fonts

Domain Names .edu .gov .com .org .net What do these mean? •URL•HTTP•HTTPS

Domain Names .edu – colleges/universities .gov – government .com – commercial businesses .org – organizations .net – Network organizations URL – address: Uniform Resource LocatorHTTP – Hypertext Transfer Protocol HTTPS – Secure sites requiring passwords

What about? Backups?

Maintenance?

Browsers?

Search engines?

Personal e-mail? Personal browsing?

BORED? Are you all sufficiently bored with computers

yet?

Sorry, we are not quite done. What about HIPAA and computers? Computers in the reception area? Hackers?

Proper Telephone TechniquesWhen you use the telephone, verbal

and nonverbal communication skills are essential.

Remember that the telephone may be the first contact of the patient with the office and it sets the patient’s concept of the office.

Telephone Technique Telephone etiquette includes:

Answering phone calls as soon as possible (How many rings?)

Buffer words Not using the telephone for personal calls Using correct English

Telephone Technique If you have to place a patient on hold, what If you have to place a patient on hold, what

do you do? What is the correct way do you do? What is the correct way to handle this? to handle this? Everyone please answer.Everyone please answer.

Ethics and confidentiality must be maintained during Ethics and confidentiality must be maintained during telephone conversations.telephone conversations.

Always be sure that the person on the phone is the Always be sure that the person on the phone is the correct person before releasing any medical correct person before releasing any medical informationinformation

Telephone Technique Check release of information prior to any

telephone calls concerning patient’s medical conditions.

Repeat important information for confirmation of the received message.

Always follow office policy for forwarding telephone calls to others in the office.

Routing calls Everyone gets to answer the telephone!

What do you do when a patient calls and asks to talk to the doctor?

What do you do when a patient calls and they are ANGRY?

Telephone Technique –Outgoing Calls Caller should identify herself/himself by name

and state the office name.

Do not leave any medical information or mention the purpose of the call on voicemail/answering machines

Never leave messages containing test results

What about? Cell phones in the office?

Telephone rings while you are checking in/out a patient.

Documenting patient calls?

YOUR ROLE IN CARING FOR PATIENTS

Know your job Know your limitations Be respectful and kind Keep confidentiality Be accurate Document everything! If it “aint” charted, it didn’t happen!

BE NICE

Why is being nice so important in your job?

Project 1

Part 2 – Due midnight Tuesday of Unit 3

•Routine Inventory & Maintenance Log – 35 points

•Supply Quality Control Inventory Log – 35 points

Please submit before the deadline for credit.

Complete the entire form!List your computer hardware at home:

• Computer• Monitor• Keyboard• Printer• Modem• Router

List model numbers.Location is probably your bedroom or someplace in your

home.What did you pay for it?How much does it cost to run the computer? (Think

cable/DSL/satellite bill. ) Have you had maintenance done?

Routine Inventory & Maintenance Log

Asset/Serial No Item Description Location Vendor Years of Initial Down* Date Loan * Service Value Payment Purchased Terms LeftComputer Desktop Guest HP 5 $749.00 100.00 7/6/11 24 months XV04220833 p6716f Bedroom

Loan* Monthly * Monthly Total Maintenance Condition of Out of Maintenance Date in Rate Payment Operating Monthly Date Equipment Service? Performed Service Costs Costs 6% $28.76 $80.00 $108.76 1/9/12 Exc No 1/12/12 7/7/11

*Note: Use N/A when information does not apply.

Routine Inventory & Maintenance Log

Pretend you are ordering office supplies for your office. You must go online to an office supply store- Staples or Office Depot, etc.

Choose 10 things. Complete the form. You must order more than one for five of the

items.

Need on hand - Currently on hand 5 3 - order 2

Supply Quality Control Inventory Log

Supply Quality Control Inventory Log

Description Item # Supplier Needed on Hand at all times

Currently On Hand

Date Ordered Price per Unit

Total Price

Date Received Item Paid /Pending?

Example: Standard Staples

SBS19 1/4CP

Office Max 4 boxes of 5000 Chisel Point Staples

2 Boxes 6/5/10 $ 2.58 $ 5.16 6/16/10 Paid

Calculators 466463 Staples 7 3 1/12/12 $8.99 $35.96 1/17/12 Paid

Exam 1Exam 1 is due by midnight Tuesday of Unit 3.

See the Study Guide in the Unit 3 folder of Doc Sharing

Chapters 3, 4, 5, 8, and 9 There are 30 questions – 20 multiple choice and

10 true/false. 55 Minutes to complete the exam You can only enter the exam one time