Computer Computer TroubleshootingTroubleshooting

(and other interesting facts)(and other interesting facts)

Presented by: Kristi Manuel and Derwin Woodard

TopicsTopics

My Computer is SlowMy Computer is Slow Internet Internet EmailEmail Active DirectoryActive Directory Video IssuesVideo Issues

My Computer is SlowMy Computer is Slow

Disk CleanupDisk Cleanup CCleanerCCleaner DefragmentationDefragmentation

My ComputerMy Computer

Hard drive (local to machine)

DVD/CD ROM drive

Flash drive(External Drive)

Network drive

Different Types of StorageDifferent Types of Storage

Which Disk Format Do I Use?Which Disk Format Do I Use?

• R Is a write-once format. You cannot overwrite what is on it but you can append to it.

• RW Can be erased and rewritten to. May not work on a different machine.

Computer PropertiesComputer Properties

Disk CleanupDisk CleanupRight click on C: and choose Properties

Select Disk Cleanup

Disk CleanupDisk Cleanup

This may take a while.

Disk CleanupDisk Cleanup

This will take a while.You may continue to work while this is running.

Click Yes to delete the files you selected

CCleanerCCleaner

www.ccleaner.com

DefragmentationDefragmentationRight click on C: and choose Properties

Select Tools Tab

Select Defragment Now

DefragmentationDefragmentation

Select Analyze

DefragmentationDefragmentation

After DefragmentingAfter Defragmenting

InternetInternet

Deleting Browsing HistoryDeleting Browsing History Setting Home PageSetting Home Page Toolbars/Popup BlockersToolbars/Popup Blockers FavoritesFavorites

Deleting Browsing HistoryDeleting Browsing History

Select Delete Browsing History

You can delete them individually

Or all at once

Deleting Browsing HistoryDeleting Browsing History

This may take a while based on the amountof files you have.

Click Yes

Setting Home PageSetting Home Page

Select Internet Options

Choose Tools from Menu BarEnter the web page you prefer

Toolbars and Popup BlockersToolbars and Popup BlockersTwo of the most popular toolbars are Google and Yahoo.There are numerous others. (i.e. Ask.com, Weather Channel, etc.)

You can hide them or simply uninstall them in in Add and Remove Programs.

Uncheck

Popup BlockersPopup BlockersInternet Explorer’s Version

Google’s Version

FavoritesFavorites

Or

Organize FavoritesOrganize Favorites

You can create folders several ways.•Click New Folder•Right click and select New Folder

You can move links also.•Click Move and select where you would like them•Drag and drop

EmailEmail

Web based (OWA) vs. OutlookWeb based (OWA) vs. Outlook ArchivingArchiving Full InboxFull Inbox

Web Based vs. OutlookWeb Based vs. Outlook

Web Based Email = Outlook Web Access Web Based Email = Outlook Web Access (OWA)(OWA)

Allows you to access your email account from Allows you to access your email account from any device connected to the Internetany device connected to the Internet

You do not have to be on the school’s network You do not have to be on the school’s network to use itto use it

ConvenientConvenient

OutlookOutlook

You have to be on the school’s network to You have to be on the school’s network to receive and send mailreceive and send mail

Allows you to easily save and organize email Allows you to easily save and organize email locally on your computer without consuming locally on your computer without consuming server spaceserver space

CustomizableCustomizable Auto-Archive optionAuto-Archive option

Where Email Files are StoredWhere Email Files are StoredWhy does it say my Inbox is full?Why does it say my Inbox is full?

When using OWA ALL files are stored on the When using OWA ALL files are stored on the server (Inbox, Deleted Items, and Sent Items)server (Inbox, Deleted Items, and Sent Items)

Outlook files are also stored on the email Outlook files are also stored on the email server. However, personal folders and archive server. However, personal folders and archive folders can be created to store files you want folders can be created to store files you want to keep locally on your computer’s hard drive.to keep locally on your computer’s hard drive.

Storage size limit: 100MB

Attachment size limit: 10MB

Stored on email server

Stored locally on hard drive

Malware, Viruses, Spyware, Malware, Viruses, Spyware, Phishing, and Other AnnoyancesPhishing, and Other Annoyances

MalwareMalware – Any program that causes harm to the computer and its user. – Any program that causes harm to the computer and its user. Malware can be considered a virus, spyware, Trojan Horse, or worm.Malware can be considered a virus, spyware, Trojan Horse, or worm.

VirusesViruses – Can be as serious as erasing data or as harmless as playing a – Can be as serious as erasing data or as harmless as playing a tune or displaying a message.tune or displaying a message.

Spyware (adware)Spyware (adware) – Software used to collect user data without their – Software used to collect user data without their knowledge (advertisers, hackers, and other interested parties) Spyware can knowledge (advertisers, hackers, and other interested parties) Spyware can be disguised as prize, offer, or cute games.be disguised as prize, offer, or cute games.

Trojan HorseTrojan Horse – Software that appears as a useful tool but contains – Software that appears as a useful tool but contains harmful programs that can destroy data, deplete system resources causing harmful programs that can destroy data, deplete system resources causing the computer to run slowly.the computer to run slowly.

Worms Worms – Self-replicating viruses that slows a computer down by – Self-replicating viruses that slows a computer down by utilizing system resources while leaving the Operating System and its files utilizing system resources while leaving the Operating System and its files intact. intact.

PhishingPhishing – A form of e-mail fraud that uses legitimate looking forms and – A form of e-mail fraud that uses legitimate looking forms and website references to lure users to disclose private information.website references to lure users to disclose private information.

What is Active Directory?What is Active Directory?

Synchronizing - Online vs. OfflineSynchronizing - Online vs. Offline Saving to My Documents vs. DesktopSaving to My Documents vs. Desktop

SCS Tech Tips

SynchronizingSynchronizing

Allows files to be Allows files to be available locally on available locally on your laptop when not your laptop when not connected to the connected to the school’s networkschool’s network

Edits, additions, and Edits, additions, and deletions are deletions are reflected both locally reflected both locally and on the network and on the network after synchronizationafter synchronization

Saving to My Documents vs. DesktopSaving to My Documents vs. Desktop

My Documents = your home folder (H: drive) My Documents = your home folder (H: drive) on the server (network)on the server (network)

Desktop = files stored locally on your Desktop = files stored locally on your machine’s hard drivemachine’s hard drive

Video TopicsVideo Topics

VLC vs. Media PlayerVLC vs. Media Player Converting video filesConverting video files

Format FactoryFormat Factory Any Video ConverterAny Video Converter PrismPrism FreeStudioFreeStudio

VLC vs. Media PlayerVLC vs. Media Player

Use VLC player to play movies on DVD’sUse VLC player to play movies on DVD’s Use Windows Media Player Use Windows Media Player

for .wmv, .avi, .mpeg3 filesfor .wmv, .avi, .mpeg3 files Use QuickTime to play .mov, and .mp4 filesUse QuickTime to play .mov, and .mp4 files Another alternative is RealPlayerAnother alternative is RealPlayer

Converting Video FilesConverting Video Files Changing video layouts to allow them to play in another Changing video layouts to allow them to play in another

format (.mov to .avi to play in Windows Media Player)format (.mov to .avi to play in Windows Media Player) To convert a video on a Flip camera from .mp4 format To convert a video on a Flip camera from .mp4 format

to .wmv to edit in MovieMaker or to play in Windows Media to .wmv to edit in MovieMaker or to play in Windows Media PlayerPlayer

To convert a DVD (.vod) to .wmv format to add to a web siteTo convert a DVD (.vod) to .wmv format to add to a web site Programs you can use to convert filesPrograms you can use to convert files

Format FactoryFormat Factory Any Video ConverterAny Video Converter PrismPrism FreeStudio FreeStudio

Creating DVD’sCreating DVD’s

DVD Flick will allow you to create and burn DVD Flick will allow you to create and burn DVD’s that can be played on a standard DVD DVD’s that can be played on a standard DVD playerplayer

Questions???Questions???

ResourcesResources

http://surry.haikulearning.com/kmanuel/computertroubleshooting

SCS Tech Tips