compprehensive bid document for integrated … · oracle software to be provided at the project...

Bid Document Bid No. DTA 07/2006

Directorate of Treasuries & Accounts, Block 'A', Vth Floor, Paryavas Bhavan, Mother Teresa Road, Bhopal - 462011 - 1 -

COMPPREHENSIVE BID DOCUMENT FOR

INTEGRATED COMPUTERIZATION PROJECTOF

DIRECTORATE OF TREASURIES AND ACCOUNTS, MP,BLOCK A, 5th FLOOR, PARYAVAS BHAWAN,

MOTHER TERESA ROAD,BHOPAL - 462 011

FOR

SERVICE & SUPPORT FOR MAINTENANCE OF ORACLESOFTWARE UNDER INTEGRATED COMPUTERISATIONOF THE FINANCE DEPARTMENT AND THEDIRECTORATE OF TREASURIES & ACCOUNTS.

COMMISSIONER, TREASURIES AND ACCOUNTS,M.P., BHOPAL



BID DOCUMENT

DIRECTORATE OF TREASURIES AND ACCOUNTS, MP,BLOCK A, 5th FLOOR, PARYAVAS BHAWAN,

MOTHER TERESA ROAD,BHOPAL - 462 011

BID DOCUMENT CONSISTING OF BID NOTICE, BID FORM,PRICE SCHEDULE, BID CONDITIONS, TECHNICAL

SPECIFICATIONS, SCHEDULE OF REQUIREMENTS AND FORMOF AGREEMENT ETC.

BID NO. DTA 07/2006

SUBJECT- SERVICE & SUPPORT FOR MAINTENANCE OFORACLE SOFTWARE UNDER INTEGRATEDCOMPUTERISATION OF THE FINANCE DEPARTMENTAND THE DIRECTORATE OF TREASURIES & ACCOUNTS.

Received Rs..............................Issued to M/s.............................Vide M.R. No. ………………Dated: ......................... ............

FOR COMMISSIONER,TREASURIES AND ACCOUNTS, MP,BHOPAL



DIRECTORATE OF TREASURIES AND ACCOUNTS, MP, BLOCK A, 5th FLOOR, PARYAVAS BHAWAN,

MOTHER TERESA ROAD, BHOPAL-462011Telephone: 2676020,21, FAX: 0755-2676030

NATIONAL COMPETITIVE BIDDING FOR SERVICE &SUPPORT FOR MAINTENANCE OF ORACLE SOFTWAREFOR INTEGRATED COMPUTERISATION OF THE FINANCEDEPARTMENT AND THE DIRECTORATE OF TREASURIES& ACCOUNTS.

BID REFERENCE : BID No. DTA 07/2006

DATE OF COMMENCEMENT OF : 22/04/2006SALE OF BID DOCUMENT

LAST DATE FOR SALE OF BID : 05/05/2006DOCUMENT

LAST DATE AND TIME FOR : 06/05/2006RECEIPT OF BIDs UP TO 12.00 P.M.

TIME AND DATE OF : 06/05/2006 OPENING OF BIDS AT 3.00 P.M.

PLACE OF OPENING OF BIDS :

DIRECTORATE OF TREASURIES AND ACCOUNTS, MP, BLOCK 'A', 5th FLOOR,PARYAVAS BHAWAN, MOTHER TERESA ROAD, BHOPAL - 462 011

ADDRESS FOR COMMUNICATION : COMMISSIONER,TREASURIES AND ACCOUNTS, (MP),

BLOCK- A, 5th FLOOR,PARYAVAS BHAWAN, MOTHER TERESA ROAD,BHOPAL - 462 011


Directorate of Treasuries & Accounts, Block 'A', Vth Floor, Paryavas Bhavan, Mother Teresa Road, Bhopal - 462011 of 84

MAIN INDEX

SECTION PAGE NO

SECTION I: INVITATION FOR BIDS (IFB) 05

SECTION II: INSTRUCTIONS TO BIDDER (ITB) 07

SECTION III: GENERAL CONDITIONS OF CONTRACT (GCC) 26

SECTION IV: TECHNICAL SPECIFICATIONS 49

SECTION V: SCHEDULE OF REQUIREMENTS 63

SECTION VI: FORMS 65

*************************



SECTION I: INVITATION FOR BIDS (IFB)

Commissioner, Treasuries and Accounts, Madhya Pradesh, Bhopal, invites bids for theservice and support for maintenance of following item:

S.No

Details of Items forServices and support to be

ProvidedFor

ApproximateVolume of Work

at sites

Minimumannualturnover,during eachof the last 3years (in Rs)

BidSecurity (In Rs.)

1. ORACLE SOFTWARE:a) Oracle 9i DS release 2.b) Oracle 9i DB Enterprise Editionc)Oracle 9i DB StandardEdition V.2d) Oracle 9i AS EnterpriseEdition V.2

Service & Supportfor 62 sites.

02 crore OneLakh

2. The Bid Document can be purchased from the Office of the Commissioner, Treasuries& Accounts, MP, Bhopal by paying Rs.1000.00 (Rs One thousand only), in cash/crossed Demand Draft in favour of "Commissioner, Treasuries & Accounts, MP",payable at Bhopal, during working hours from 22nd April 2006 onwards, till oneworking day before the date of opening of Bids. The Bid Document can also bereceived by courier/ registered post on payment of Rs 100.00 (Rs. One hundred only),extra for this purpose.

3. Bids can be submitted up to 12.00 P.M. on the date of opening of Bid i.e. 06/05/2006.

4. The date and time of opening of the Bid will be 06/05/2006 on 3P.M.

5. Commissioner, Treasuries & Accounts reserves the right to reject any or all the bids inwhole or part without assigning any reasons thereof.

6. The details of this invitation for Bids are also available on the departments websitewww.mptreasury.org

7. Address for Communication: Commissioner,Treasuries & Accounts, MP,

Block ‘A’, 5th Floor, Paryavas Bhavan,



Mother Teresa Road, Bhopal- 462011

8. Place of opening of bids: Directorate of Treasuries & Accounts, MP,Block ‘A’, 5th Floor, Paryavas Bhavan,Mother Teresa Road, Bhopal- 462011

COMMISSIONERTREASURIES & ACCOUNTS, MP

BHOPAL



SECTION II: INSTRUCTIONS TO BIDDER (ITB)

A. INTRODUCTIONDirectorate of Treasuries & Accounts (DTA) has executed treasuriescomputerization project, which covers DTA, Directorate of Financial ManagementInformation System (Finance Department), Divisional Joint Director offices (7),Treasuries (53), Accounts Training Schools (7) and Sub-Treasuries (159).

Under this project a three tier client - server architecture has been set up, in whichclients are connected to servers through LAN as well as WAN using VSAT’s forconnectivity. For working of this system, certain software in addition to theapplication software, which is developed separately by M/s CMC Ltd and installedon hardware, have been procured by the Competent Authority. The details ofequipments installed at the project site for which service and support is to beprovided for maintenance of software have been specified in Section IV- TechnicalSpecifications.

Bids under this project are invited for SERVICE & SUPPORT FORMAINTENANCE OF ORACLE SOFTWARE, which is requried to be provided atthe project sites enclosed as Annexure 'A'.

SCOPE OF WORK for the project is as follows: The service and support periodfor maintenance of software will be applicable for one year from the date ofsigning of the contract agreement. In case the Competent Authority requires, hemay extend the period for another one year on the expiry of stipulated period. Theextension of the contract will be based on approved rate along with the terms andconditions of the Bid.

B 1. COST OF BID:

The bidder shall bear all costs associated with the preparation and submission of itsbid, and COMMISSIONER, TREASURIES & ACCOUNTS, MP, BHOPAL,hereinafter referred to as " The Competent Authority" will in no case beresponsible or liable for these costs, regardless of the conduct or outcome of thebidding process.

2. CONTENTS OF BID DOCUMENT

2.1The details of required service & support for MAINTENANCE OFORACLE SOFTWARE to be provided at the project sites, the bid



procedures and the terms of contract are prescribed in the Bid Document.In addition to the Invitation for Bids, the Bid Document includes:

a) Instruction to Bidders (ITB) (Section - II)b) General Conditions of Contract (GCC) (Section - II)c) Technical Specifications (Section - IV)d) Schedule of Requirements (Section - V)e) Bid Form (Form - I - Section VI)f) Particulars and qualifications of bidder (Form -IV Section VI)g) Duly authenticated list of service and support personnel employed

by the bidder (Form V - Section VI)h) Technical Deviation (Form VI - Section VI)i) Price Schedule (Form II - Section VI)j) Commercial Deviation Form (Form - III - Section VI)k) Performance Statement Proforma (Form VIII - Section VI)l) Contract Agreement Proforma (Form IX - Section VI)m) Particulars of Performance Security (Form XI- Section VI)n) Particulars of Bid Security (Form X - Section VI)o) Annexure 'A' enlisting project sites for Service & Support for

MAINTENANCE OF ORACLE SOFTWARE to be provided.

2.2 The Bidder is expected to examine all instructions, forms, proformas, terms,technical specifications, schedule of requirements, etc. in the Bid Document.Failure to furnish all necessary information as required by the Bid Document orsubmission of a bid not substantially responsive to all the aspects of the BidDocument shall be at the Bidder's own risk and may be liable for rejection.

3. CLARIFICATION OF BID DOCUMENT

3.1 The prospective Bidder, requiring any clarification on the Bid Document maynotify the same to the Competent Authority either in writing or by Fax, at theaddress indicated in the Invitation for Bids. The Competent will respond inwriting to any clarification sought, not later than 07 days prior to theprescribed deadline for submission of bids.

3.2 In case of a clarification considered to be of interest to other bidders, writtencopies of the Competent Authority's clarification sought in ITB Clause 3.1,without identifying the source of inquiry, may be sent to all the prospectiveBidders, having received the Bid Document by that time.



4 AMENDMENT OF BID DOCUMENT BY THE COMPETENTAUTHORITY

4.1At any time prior to the deadline for the submission of bids, the CompetentAuthority may, for any reason, whether on it’s own or in response to aclarification requested for by a prospective bidder, modify the Bid Documentby way of amendment(s).

4.2The prospective bidders having received the Bid Document will be notified ofthe amendment(s) so made in writing or by Fax and such amendments shall bebinding on them.

4.3The Competent Authority, at its discretion, may extend the deadline for thesubmission of bids, any time before last date for the submission of the bids.

C. PREPARATION OF BIDS5 LANGUAGE OF BID

5.1The bid prepared by the Bidder, the correspondences as well as all thedocument relating to the bid exchanged between the Bidder and theCompetent Authority, shall be in English language. Supporting documents andprinted literature furnished by the Bidder may be in some other language,provided, they are accompanied by an accurate translation of the relevantpassages in English, in which case, for purposes of interpretation of the Bids,the translation shall prevail.

6. DOCUMENT COMPRISING THE BID

6.1The bid prepared by the Bidder shall comprise of the following documents:(a) Bid Form I and Price Schedule form II completed in accordance with

ITB Clause 7, 8 and 9.(b) Documentary evidence establishing in accordance with ITB Clause 10

that the Bidder is eligible to bid and is qualified to perform the contractif its bid is accepted;

(c) Particulars of Bid Security furnished in accordance with ITB Clause 11Form X.

(d) Technical Deviation (Form VI)(e) Commercial Deviation Form III(f) Time Schedule form VII(g) Particulars and qualifications of Bidder form IV



(h) Duly authenticated list of service and support personnel employed bythe Bidder form V

(i) Performance Statement Proforma form VIII(j) Contract Agreement Proforma form form IX(k) Particulars of Performance Security formXI

7. BID FORM

7.1 The Bidder shall submit the Bid Form indicating the final bid price therein.

8. BID PRICE8.1 The Bidder shall indicate on the prescribed price schedule (Form II) required

Service & Support for maintenance of software, time schedule of carrying outactivities and prices for such arrangement.

8.2 Deleted

8.3The Bidder shall keep in mind so as to ensure the compatibility of service andsupport for mainteance of software with the hardware, other system software,application software and networking equipments (as enlisted in schedule ofrequirements) while performing the service and support under the contact.

8.4 In case, there is any discrepancy between unit price and the total bid amountin the price bid the unit price shall prevail.

8.5The Bidder is required to quote their best prices, inclusive of all taxes,insurance, local costs etc., incidental to the service and support for mainteanceof the related software under ITCP. The bidder will incorporatecomprehensive software support charges for one year, for the services theBidder is offering.

8.6The service and support for the maintenance of software is required to bequoted by the Bidders for the technical setup mentioned in Section IV,Technical Specification and section V Schedule of requirement of the BidDocument.

8.7The rates offered by the Bidder should be firm and free from all escalations.Prices quoted by the Bidder shall be fixed during the Bidder's performance ofthe Contract and shall not be subject to variation on any account. A bidsubmitted with a price adjustment/variation provision will be treated as non-responsive and rejected, pursuant to ITB Clause 20.



9. BID CURRENCY

9.1Prices shall be quoted in Indian Rupees only.

10.ELIGIBLE BIDDERS AND DOCUMENTS ESTABLISHING BIDDER'SELIGIBILITY AND QUALIFICATIONS

10.1 This invitation for bids is open to all reputed original software developer ortheir resellers or service and support providers, who are authorised to provideservice and support for the maintenance of software Oracle software.

10.2 The bidding firms should have been in the business of the item at least for thelast three years. The required minimum annual turnover and minimum valueof single largest order executed by the firm for service and support formainteance of item is as given below. To be eligible to bid, the Bidder has toexceed these values for the item, during each of the past three years.SNo.

Details of Items forMaintenanceServices andsupport to be

Provided

ApproximateVolume of

Work at Sites

Minimumannualturnover,duringeach ofthe last 3years (inRs)

Minimum value oflargest single orderfor Service & supportof the goods (Oraclesoftware), executedduring each of theprevious three years.

1. ORACLESOFTWAREa) Oracle 9i DS Release 2.b)Oracle 9i DB Enterprise Editionc)Oracle 9i DB Standerd Edition V.2d)Oracle 9i AS Enterprise Edition V.2

Oracle9i DS(1),Oracle 9i DB-Ent.Ed (75 userLicense)/Oracle Std. Ed(1156 userlicense)installed on 64servers,Oracle 9iAS-Ent. Ed (1231user licenseinstalled on 64servers)installed at 62sites.

02 Crore 20 Lakhs



10.3 Pursuant to ITB Clause 6, the Bidder shall furnish, as part of its bid,documents establishing the bidder's capacity to bid (commercial, Technical,service and support capability) and perform the Contract and meeting thecriteria outlined in Technical Specification and Schedule of Requirement, ifit’s bid is accepted.

10.4 To ascertain the eligibility of bidders, the documents establishing thefollowing will be required to be furnished with the bid:

(i) That the legal status, place of registration and principal place of business ofthe company or firm or partnership etc. are as per Form IV.

(ii)That the turnover of the company/firm submitting the bid, for the service andsupport for mainteance of Oracle software, has been exceeding the minimumrequirements as mentioned in ITB Clause 10.2 during each of the past threeyears.

(iii) That the bidder has successfully executed and completed in the last threefinancial years, the service and support for mainteance of software Oraclesoftware of this Bid. Summary profiles of such projects of contract value ofitem wise more than Rs 20 lakhs are to be provided in the format as given inForm VIII.

(iv) Report on financial standing of the Bidder supported by audited account,profit and loss statement, balance sheet and auditors’ note on accounts forthe last three financial years.

(v) Duly authenticated list of service and support personnel with their contactnumbers and time frame schedule for the rectification of problems is to besubmitted in the format prescribed in Form V of the bid document.

(vi) List and details regarding service and support centers in MP (district wise)is to be submitted.

(vii) In case the Bidder is offering the service and support for mainteance ofsoftware Oracle software, which are not manufactured, developed orproduced by him, the Bidder must furnish authorization by the originalsoftware manufacturer for providing service and support for mainteance ofsuch software Oracle software, alongwith proof of its being a national/statelevel dealer/agent of the original software manufacturer/developer.



10.5 In case a Bidder is not a original software manufacturer or developer of theOracle software and services being offered under the contract, he shouldfurnish the information regarding the original software manufacturer ordeveloper of the software Oracle softwarein Form IV.

10.6 Bidder should not be under a declaration of ineligibility on account ofcorrupt, fraudulent, and unfair trade practices as per ITB Clause 30.

10.7 If a Bidders wants to bid as a consortium, then it will be considered only ifevery member of the consortium individually fulfills the above mentionedeligibility criteria.

11. BID SECURITY11.1 Pursuant to ITB Clause 6, the Bidder shall furnish, as part of its bid, a bid

security of the amount, as mentioned in Section-I, IFB. The Bidder is requiredto furnish the bid security for the item.

11.2 The bid security is required to protect the Competent Authority against risk ofbidder's conduct, which may warrant the security forfeiture, pursuant to ITBclause11.7.

11.3 The bid security shall be in Indian Rupees and shall be in the form of demanddraft in favour of the Commissioner, Treasuries and Accounts, MP, Bhopal,issued by a Nationalised bank. This demand draft will be deposited in aGovernment account and if the sum mentioned in the draft is not realized thenthe bid security as well as the bid shall be rejected.

11.4 Any bid not secured in accordance with the ITB Clauses 11.1 and 11.3 aboveis liable to be rejected by the Competent Authority, as being non-responsive.

11.5 Unsuccessful Bidder's bid security will be discharged/returned as promptly aspossible but not later than 30 days after the expiry of the period of bid validityprescribed by the Competent pursuant to ITB Clause 12.

11.6 The successful Bidder's bid security will be discharged upon the Bidderssigning the Contract Agreement, pursuant to ITB Clause 28, and furnishingthe performance security, pursuant to ITB Clause 29.

11.7 The bid security may be forfeited:(a) If a Bidder withdraws its bid during the period of bid validity specified by

the Bidder on the Bid Form.(b) In case of a successful Bidder, if the Bidder fails:

i. To sign the Contract in accordance with ITB Clause 28 or



ii. To furnish performance security in accordance with ITB Clause 29.(c) In case of any variation in commercial bid from the technical bid, the bidder

will be asked to amend the commercial bid accordingly to bring it in linewith the technical bid. If the bidder refuses or fails to amend the commercialbid to the satisfaction of technical committee, it will be presumed that its bidhas been withdrawn during validity period and its bid security will beforfeited.

11.8 The Bid Security will remain in force up to and including forty five (45) daysafter the period of Bid Validity.

12. PERIOD OF VALIDITY OF BIDS12.1 Bids shall remain valid for 90 days after the date of bid opening prescribed

by the Competent Authority. A bid valid for a shorter period may be rejectedby the Competent as non-responsive.

12.2 The Competent Authority may solicit the Bidder's consent to an extension ofthe period of bid validity. The request and the responses thereto shall bemade in writing (or by fax, followed by signed confirmation copy). In such acase the bid security provided under ITB Clause 11 shall also be suitablyextended. A Bidder may refuse the request for such extension withoutforfeiture of its bid security. A bidder agreeing to extend the bid validity willneither be required nor permitted to modify its bid

13. FORMATS AND SIGNING OF BID

13.1 The Bidder shall submit two copies of Technical Bid and Two copies ofCommercial Bid separately, (out of two, one will be the original bid andthe second will be the copy bid). The Bidder shall prepare two sets of thebid, out of them one set will be the original bid and the other set will be acopy bid. In the event of any discrepancy between them, the original bidshall be treated as the operating bid

13.2 The original and all copies of the bid shall be typed or written in indelibleink and shall be signed by the Bidder or a person or persons dulyauthorized on behalf of the Bidder for taking up all the liabilities of thecontract. The letter of authorization shall be supported by writtenirrevocable power-of-attorney or any other document establishing thatsignatory is the duly authorized person, accompanying the bid. All pagesof the bid, except the un-amended printed literature, shall be initialed bythe person or persons signing the bid.



13.3 Any interlineations, erasures or overwriting shall be valid only if they areinitialed by the person or persons signing the bid.

D. SUBMISSION OF BIDS14. SEALING AND MARKING OF BIDS14.1 The Bidders shall submit two copies of each technical and commercial bid

separately, one as original and other as copy bid in separate sealedenvelopes. Above four bid envelopes should be put in one separate sealedenvelope. All the four envelopes should be distinctly marked as originaltechnical bid, copy technical bid, original commercial bid and copycommercial bid.

14.2 The Technical bid will consist of the following documents separately forthe item: -

i. Bid security in Form X and attested copies of Income Tax Return for theprevious year along with PAN/TAN.

ii. Particulars and qualifications of the Bidder giving details of Particulars ofthe organisation associated with the project. In case of an authorised resellersubmitting a bid apart from attaching a proof or certification of the bidderbeing authorised reseller of the original software manufacturer, or developerparticulars and qualifications of the orgainzation will also have to besubmitted. In addition to this, authorisation of people signing the biddocument, proof of annual turnover, along with the audited profit and lossaccount and balance sheet for the last 3 years, will also be required to beattached.

iii. Duly authenticated list of various Departments/Institutions to whom goodsand services of contract value more than Rs 20 lakhs have been providedduring the last three years with details of work done, cost of work and periodof execution (Form VIII).

iv. Duly authenticated list of full time service and support personnel employedby the bidder (Form V).

v. Technical deviations if any, from the terms, conditions and technicalspecifications as specified in the bid document (Form VI).

vi. Certificate of original software manufacturer or developer regarding theauthorisation of the bidder to perform the service and support for Oraclesoftware.



vii. Details of service and support for maintenance Oracle software to beperformed.

14.3 The Commercial Bid will consist of the following documents:i. Bid form duly filled in, signed and complete in all respects along with the

required documents will have to be submitted (Form I).ii. The price schedule indicating item wise prices as well as total bid price for

item duly filled, signed and complete in Form II.iii Commercial deviations, if any, from the terms and conditions, specifications

and Schedule of Requirements as described in Section III ,IV&V in FormIII.

14.4 The Inner and Outer envelopes shall:(a) be addressed to the Competent Authority at the following address:

THE COMMISSIONER,TREASURIES AND ACCOUNTS, MP

BLOCK A, 5th FLOOR, PARYAVAS BHAWAN,MOTHER TERESA ROAD,

BHOPAL-462011(b)bear the subject name, bid number, and the words "Do not open before

15.00 hours on 06.05.2006.''

14.5 All the envelopes shall also indicate the name and address of the Bidder toenable the bid to be returned unopened in case it is declared "late".

14.6 If the outer envelope is not sealed and marked as required under ITB Clause14.4, the Competent Authority will assume no responsibility for the bid'smisplacement or premature opening.

14.7 Telex, cable, facsimile or Fax bids will be rejected.

14.8 Conditional bids are liable to be rejected.

15. DEADLINE FOR SUBMISSION OF BIDS15.1 Bids must reach to the Competent Authority at the address specified under

ITB Clause 14.4 not later than 12.00 PM on 06.05.2006. In the event of thespecified date for the submission of bids being declared a holiday for theoffice of the Competent Authority, the bids will be received up to theappointed time on the next working day.



15.2 The Competent Authority may, at its discretion, extend the deadline forsubmission of bids, in which case all right and obligations of the CompetentAuthority and Bidders, previously subject on the earlier deadline, willthereafter be subject to the deadline, as extended. The bids will be acceptableup to the so revised date and time.

16. LATE BID16.1 Any bid received by the Competent Authority after the deadline for

submission of bids prescribed by the Competent Authority, pursuant to ITBClause 15, will not be accepted and returned unopened to the Bidder.

17. MODIFICATIONS AND WITHDRAWAL OF BIDS17.1 The Bidder may modify or withdraw its bid after bid's submission, provided

that written notice of the modification or withdrawal is received by theCompetent Authority prior to the deadline prescribed for submission of bidspursuant to ITB Clause 15.

17.2 The Bidder's modification or withdrawal notice shall be prepared, sealed,marked and dispatched in accordance with the provisions of ITB Clause 14.A withdrawal notice may also be sent by fax, followed by a signedconfirmation copy, which must be received in the office of the CompetentAuthority not later than the deadline fixed for submission of bids.

17.3 No bid may be modified subsequent to the deadline for submission of bids,except as provided in the bid document.

17.4 No bid may be withdrawn in the interval between the deadline forsubmission of bids and the expiry of the period of bid validity specified bythe Bidder on the Bid Form. Withdrawal of a bid during this interval mayresult in the Bidder's forfeiture of its bid security, pursuant to ITB Clause11.7.

E. BID OPENING AND EVALUATION OF BIDS18. OPENING OF BIDS

Since it is a two-bid system, technical bid will be opened first by theTechnical Committee constituted for this purpose. If after its evaluation, it isfound responsive, the Technical Committee will open commercial bid onlyfor the eligible bidders.

18.1 The Technical Committee will open the bids, in the presence of Bidders'representatives who choose to attend at 15.00 hours on 06.05.2006 at thelocation mentioned in IFB Clause.



18.2 Prospective Bidders' representatives shall sign an attendance register asevidence to their presence. In the event of the specified date of Bid opening,being declared a holiday for the office of the Competent Authority, the Bidsshall be opened at the appointed time and location on the next working day.

18.3 The Bidders' names and the presence or absence of the requisite bid securityand such other details as the Competent Authority, at its discretion, mayconsider appropriate, will be announced at the opening of bids. No bid shallbe rejected at bid opening, except for late bids, which shall be returnedunopened to the Bidder pursuant to ITB Clause 16.

18.4 Bids that are not opened and read out at bid opening shall not be consideredfurther for evaluation, irrespective of the circumstances. The bidswithdrawn, as per Clause 17 will be returned unopened to the bidders.

18.5 The date of opening of commercial bids will be declared later.

19. CLARIFICATION OF BIDS19.1 During evaluation of bids, the Competent Authority may, at its discretion,

ask the Bidder for clarification of its bid. The request for clarification andthe response shall be in writing and no change in price or substance of thebid shall be sought, offered or permitted.

20. PRELIMINARY EXAMINATION

20.1 Before starting evaluation, the bids will be examined to determine whetherthey are complete, whether any computational errors have been made,whether required securities have been furnished, whether the documentshave been properly signed, and whether the bids are generally in order.

20.2 Before starting evaluation of commercial bids, arithmetical errors will berectified on the following basis. If there is a discrepancy between the itemprice and the total price, which is obtained by adding the item prices, theitem price shall prevail and the total price shall be corrected. If the bidderdoes not accept the correction of errors, its bid will be rejected. If there is adiscrepancy between words and figures, the amount in words will prevail.

20.3 The Committee set up for evaluation of bids, may waive any minor infirmityor non-conformity or irregularity in a bid, which does not constitute amaterial deviation.



20.4 Prior to the detailed evaluation, pursuant to ITB Clause 21, the concernedCommittee will determine on the issue of substantial responsiveness of eachbid when compared to the bid document. For purposes of these Clauses, asubstantially responsive bid is one, which conforms to all the terms andconditions of the bid document and does not have material deviations to it.

20.5 If the concerned Committee determines that a bid is materially deviatingfrom the prescribed terms and conditions, then the matter shall be referred tothe Competent Authority, who shall decide whether the deviations of the bidare material or not. Decision of the Competent Authority regarding this shallbe final and binding.

20.6 The Committee’s determination of a bid's responsiveness is to be based onthe contents of the bid itself, without recourse to extrinsic evidence.

20.7 If a Technical bid is determined as not substantially responsive, theCompetent Authority will reject it and in such a case Commercial Bid willnot be opened.

21. EVALUATIONS AND COMPARISON OF BIDS

21.1 The Technical Committee will evaluate and compare the bids, which havebeen determined to be substantially responsive, pursuant to ITB Clause 20.

21.2 The Technical Committees’ evaluation of bid will take into account, inaddition to the bid price and price of the supports from the Departmentpresumed in his bid, the effect of deviations in terms of payment. For pricingof support/ services of the Department, which are required in the biddocument, market value as determined by the Technical Committee will betaken in to account for evaluation of the bids.

The General Conditions of Contract stipulate the terms ofpayment offered by the Competent Authority. If a bid deviates from theterms of payment and if such deviation is considered acceptable to theCompetent Authority, the bid will be evaluated by calculating simple interestearned for any earlier payments involved in the terms outlined in the bid ascompared to those stipulated in this invitation, at a rate of 14 percent perannum.

21.3 The process of evaluation of Technical and Commercial bid will be asfollows:

(a) The Committee, setup for this purpose, will first verify that the Bank Draftfor Bid Security, Income Tax Return for the previous year and copies of



PAN/TAN are in order and as per requirement of the bid. The bid securitywill be considered as valid only after the realization of bank draft in theGovernment account. The scrutiny of eligible bidders and evaluation oftechnical proposals will be done by the Committee. The Committee willexamine the Eligibility Criteria as specified in ITB clause 10.The scrutiny oftechnical proposals will be based on the Evaluation Criteria, as determinedby the Committee.

(b)The Committee will examine the technical details of the bid with the view tofind out whether the proposal is suitable to the requirements of theCompetent Authority or not. The bidder will have to give detailedspecification of their product in technical bid. The Committee will examinethese specifications and will decide on the issue of equivalence / superiorityas compared to the desirable specifications. If Committee decides that thespecifications of the offered service and support are equivalent / superior todesired specifications, then the service and support will be declared asequivalent to the desired service and support. In this matter the decision ofthe Committee will be final and binding on all parties.

(c) If the Committee finds that some of the technical deviations are common to alarge number of bids, and are acceptable for proper execution of the project,then it may accept them. All other technical deviations, which are foundunacceptable by the Committee, if not withdrawn by the bidder, will makethe bid non-responsive and thereafter no further processing of such bid shallbe done.

(d)The Committee will submit its recommendations to the CompetentAuthority, who will take decision regarding approval of the Technical Bid.

(e)The commercial bid will be opened only for the proposals, which are foundeligible and technically acceptable by the Competent Authority. On the dayspecified for the opening of commercial bid, the Committee will open thecommercial bids of eligible bidders and scrutinize the same.

(f)Deleted

(g)During evaluation of Commercial bids, first the modified commercial bid(MCB) will be opened and evaluated. Thereafter, the first commercial bid(FCB) will be opened to check the financial effect of the revised bids, anddetermine whether accepting the MCB instead of FCB will be advisable



from the point of view of ultimate project cost and its performance. If MCBis found suitable then this will be recommended for acceptance.

(h)After scrutiny, the Technical Committee, will propose the most suitable bid,indicating also about the reasonability of the bid prices, to the CompetentAuthority, along with the comparative chart of commercial bid (both thecommercial bid as well as modified commercial bid) of all the eligiblebidders, as well as its recommendations regarding acceptance of modifiedcommercial bid or first commercial bid, as the case may be. The Competentmay accept the same or accept the bid price of any other bidder foundsuitable or reject all or any proposal. The decision of the CompetentAuthority, in this regard shall be final and binding.

22. CONTACTING THE COMPETENT AUTHORITY

22.1 Subject to ITB Clause 19, no Bidder shall contact either on its own orthrough somebody, the Competent Authority on any matter relating to itsbid, from the time of the bid opening to the time the Contract is awarded.

22.2 Any effort on part of a Bidder to influence the Competent Authority ormembers of Technical committee, in its decisions on bid evaluation; bidcomparison or award of contract may result in rejection of the Bidder's bid.

F. AWARD OF CONTRACT23. POST QUALIFICATION

23.1 The Competent Authority will determine to its satisfaction whether the Bidderthat is selected, as having submitted the lowest evaluated responsive bid,meets the criteria specified in ITB Clause 10 and is having capacity to performthe contract satisfactorily.

23.2 The determination will take into account the Bidder's financial, technical, andservice & supoort capabilities. It will be based upon an examination of thedocumentary evidence of the Bidder's qualifications submitted by the Bidder,pursuant to ITB Clause 10, as well as such other information as the CompetentAuthority deems necessary and appropriate.

An affirmative determination will be prerequisite for award of theContract to the Bidder. A negative determination will result in rejection of theBidder's bid, in which event the Competent Authority may proceed to the nextlowest evaluated bid to make a similar determination of that Bidder'scapabilities to perform the contract satisfactorily.



24. AWARD CRITERIASubject to ITB Clause 26, the Competent Authority may award the Contract tothe successful Bidder, whose bid has been determined to be substantiallyresponsive, reasonably priced, and has been determined to be capable toperform the contract satisfactorily pursuant to ITB Clause 23.

25. COMPETENT AUTHORITY'S RIGHT TO VARYQUANTITIES AT THE TIME OF AWARD

25.1 The details of work done and the service and support required software havebeen given in Section IV 'Technical Specifications' and Section V scheduleof requirements.

25.2 The Competent Authority shall have the right to make any alterations,omissions, additions or substitutions in 'Technical Specifications' and“Schedule of Requirements”, at the time of award of contract. TheCompetent Authority will give such intimation to the supplier, and theadditional cost/deduction in the bid prices, based on the price schedulesubmitted by him, will be worked out with the bidder. In case, the bidderdoes not agree for such alterations, the Competent Authority will be free toaward the contract to the next eligible bidder.

26. COMPETENT AUTHORITY'S RIGHT TO ACCEPT ANYBID AND TO REJECT ANY OR ALL BIDS

26.1. The Competent Authority reserves the right to accept or reject any bid, andto annul the bidding process and reject all bids at any time prior to the awardof Contract, without thereby incurring any liability towards the affectedBidder or Bidders or any obligation to inform the affected Bidder or Biddersof the grounds for the Competent Authority's action.

27. NOTIFICATION OF AWARD

27.1 On acceptance of bid for awarding the contract, the Competent Authority willnotify the successful Bidder in writing by registered letter or by fax (to beconfirmed in writing by registered letter) that its bid has been accepted.

27.2 The above notification of award will constitute the formation of the Contract.

27.3 Upon the successful Bidder's furnishing of performance security pursuant toITB Clause 29, the Competent Authority will promptly notify the unsuccessfulBidders and will discharge their bid securities, pursuant to ITB Clause 11.



28. SIGNING OF CONTRACT

28.1 At the same time as the Competent Authority notifies the successful Bidderthat its bid has been accepted, the Competent Authority will send the Bidderthe Contract Agreement Form incorporating all the terms and conditions etc.as agreed to between the parties. Though a suggestive proforma for ContractAgreement is enclosed as form IX, the actual Contract Agreement will beworked out at the time of signing the Contract Agreement as per the decisionof the Competent Authority.

28.2 Within 07 days of receipt of the Contract Agreement Form, the successfulBidder shall sign and date the Contract Agreement and return it to theCompetent Authority.

29. PERFORMANCE SECURITY

29.1 The successful Bidder shall furnish the performance security in accordancewith the General Conditions of Contract, in the Performance Security Formprovided in the Bidding Document, before signing of the contract but within07days of the receipt of notification of award from the Competent Authority.Bidder can convert the bid security into performance security, as the amountof performance security is same as that of Bid security. The PerformanceSecurity can also be kept in the form of fixed deposit, in a nationalized bank,pledged in favour of the Competent Authority.

29.2 Failure of the successful Bidder to comply with the requirement of ITB Clause28 or ITB Clause 29.1 shall constitute sufficient ground for the annulment ofthe award and forfeiture of the bid security, in which event the CompetentAuthority may give the award to the next lowest evaluated bidder or may callfor the new bids.

30. CORRUPT, FRAUDULENT AND UNFAIR TRADE PRACTICES

30.1 The Competent Authority requires that Bidders under this project mustobserve the highest standards of ethics during the performance and executionof such contract. In pursuance of this policy, the Competent Authority:(a) Defines, for the purposes of this provision, the terms set forth as follows:

(i) "Corrupt practice" means the offering, giving, receiving or soliciting ofany thing of value to influence the action of a public official.



(ii)"Fraudulent practices" means a mis-presentation of facts, in order toinfluence a procurement process or the execution of a contract, to theCompetent Authority, and includes collusive practice among Bidders (priorto or after bid submission) designed to establish bid prices at artificiallyhigh or non-competitive levels and to deprive the Competent Authority ofthe benefits of free and open competition;

(iii) “Unfair trade practices” means service and support for MAINTENANCEOF ORACLE SOFTWARE different from what is desired and includeschange of required specifications instead of genuine specifications and/ormake of the company for which the supply order was given by theCompetent Authority.

(b) Will reject a proposal for award, if it determines that the Bidderrecommended for award, has been determined by the Competent Authorityto having been, engaged in corrupt, fraudulent or unfair trade practices.

(c) Will declare a firm ineligible, either indefinitely or for a stated period oftime, for awarding the contract, if it at any time determines that the firmhas engaged in corrupt, fraudulent and unfair trade practice in competingfor, or in executing, the contract.

(d) If a public servant is prosecuted in a court of law for an offence relatedwith any corrupt practice as mentioned in Clause 30.1 (a) (i) above inrelation to processing, performance and execution of this contract, it willbe considered to be conclusive proof of the bidder having been engaged incorrupt practices and the Competent Authority will take suitable actionunder this Clause, in addition to any other legal action under the prevalentActs / rules or regulations.

---------



SECTION III: GENERAL CONDITIONS OF CONTRACT (GCC)

1. Definitions

1.1 In this Contract, the following terms shall be interpreted as indicated:

Service and support provider: This means the Organisation, which is awardedthe contract for service and support for maintenance of the Oracle software underthis contract.

DTA: This means the Directorate of Treasuries and Accounts, which includesSub-Treasuries, Treasuries, Divisional Joint Director offices and the Directorate ofTreasuries & Accounts.

Integrated Treasuries Computerisation Project (ITCP) of Directorate,Treasuries & Accounts and Finance Department.: This means integratedcomputerisation of Sub-Treasuries, Treasuries, Divisional Joint Director offices,Account Training School,Directorate of Treasuries & Accounts and `FinanceDepartment (at the Directorate of Financial Management Information System)

State Government: State Government means the Government of Madhya Pradesh,in Finance Department.

Committee: Committee means Committee constituted by Commissioner,Treasuries and Accounts, Madhya Pradesh, Bhopal, Government of M.P. forevaluation of technical and commercial bids.

The Competent Authority: Commissioner, Treasuries and Accounts, Governmentof M.P. Bhopal.

The software (Oracle required for service and support): This means the serviceand support for maintenance of software Oracle .

The services: This means services ancillary to the supply service and support formainteance of required software provision of technical assistance, and otherobligations of the supplier covered under the contract.

The Software service and support : This means providing the service and supportcovered under the annual maintenance arrangement with original softwaremanufacturer or developer resellers , supply of patches etc. for removal of bugs or /



and viruses, and technical supervision during reloading or reconfiguration ofsoftware after its crash or some major problem in its operation and use.

The original software manufacturer or developer: This means the organisation,which has developed and owns the software.

The authorised reseller: This means the orgainsation, which is authorised to sellthe software developed by some other organisation called as original softwaremanufacturer. The authorised reseller has to take all the responsibility for quality ofproducts, and their supply, operation, technical support, and holding and othersupport required for smooth and trouble free operation and maintenance of thesoftware.

Software Service and Support Provider arrangement: This means amaintenance type of arrangement with the reseller / original softwaremanufacturers, are developer under which the software service provider has toprovide all the support required for smooth and trouble free operations andmaintenance of the software (Oracle and/or Red hat Linuex advance Server 2.1).

The Contract Price: This means the price payable to the Service and SupportProvider under the Contract for the complete and proper performance of itscontractual obligations.

The Contract This means the agreement entered into between the CompetentAuthority and the Service And Support Provider, as recorded in the Contract Formsigned by the parties.

Project Sites: This means the locations where the service and support to beprovided by the Service and Support Provider.

The Software: this means the Oracle Software.

2. APPLICATION

2.1 These General Conditions shall apply to the extent that provisions in otherparts of the Contract do not supersede them.

2.2 For interpretation of any clause in the Bid Document or Contract Agreement,the interpretation of the Competent Authority shall be final and binding on theService and Support Provider.



3. STANDARDS OF PERFORMANCE

3.1 The Service and Support Provider shall provide the service and support andcarry out its other obligations under the agreement with due diligence,efficiency, economy and using up-to-date techniques. It shall adhere toprofessional, engineering and technical support standards recognised byinternational professional bodies while observing sound management,technical and engineering practices. It shall apply appropriate advancedtechnology and safe and effective methods during execution of this Projectand shall always act in respect of any matter relating to this agreement, asfaithful advisors to the Competent Authority. It shall always support andsafeguard the legitimate interests of the Competent Authority, in any dealingswith the third party.

3.2 The Service and Support Provider shall abide by the provisions of thelegislation(s), related to the Information Technology, prevalent in this country.

3.3 The service and support for the maintenance of Oracle software and otherservices provided under this contract shall confirm to the standards laid downin the Technical Specifications and Schedule of Requirements.

3.4 Service and Support Provider has to ensure that the service and support for themaintenance of the Oracle software, which it is providing, should becompatible with the hardware, application software, other system software andnetworking equipments, the Competent Authority has procured and installedunder Computerisation project. The list of system software and networkingequipment and technical specifications of hardware has been given inSchedule of requirements (Section V). The Service and Support Provider hasto produce certificate from Oracle and/or Red hat as on authorised agency tocarry out the obligations during the contract period.

3.5 The Service and Support Provider will have to provide performanceguarantee in the form of bank guarantee from a nationalised bank, in theformat approved by the Competent Authority. For all products for 12 monthson the date of signature of contract the amount of bank guarantee will be 25%of the value of contract purchase order.

3.6 The Performance guarantee can be invoked in the type of situations as givenbelow: -



i. For not producing satisfactory check report for entire state at the end of onemonth after award of contract within 15 days of the end of this period

- up to 20% value of bank guarantee.

ii. For not producing satisfactory check report for entire state at the end ofthree months after award of contract within 15 days of the end of thisperiod


iii. For not producing satisfactory check report for entire state at the end of sixmonths after award of contract within 15 days of the end of this period


iv. For unsatisfactory support fixing of bugs patches, technical as well as faultcorrection during guarantee period


v. If the system software fails to perform all the functions, which are availablein it and the normal functioning of project site hampered due to this.


4. DELIVERY AND DOCUMENTS

4.1 The Service and Support Provider is responsible for service and support forMAINTENANCE OF ORACLE SOFTWARE at the project sites. He willprepare a time schedule and after getting its approval from the CompetentAuthority, implement it. The Competent Authority and the officer in charge ofproject sites will be kept fully informed about movement schedule ofengineers for required item. All risks and costs for the maintenance of Oraclesoftware at the designated sites will be borne by the bidder. Bidder will alsocomplete all the necessary paper work for such maintenance and supply therequired documents to consignee.

4.2 Deleted

4.3 The bidder shall not, without the Competent Authority's prior written consent,disclose the Contract, or any provision thereof, or any specifications, plan,drawing, pattern, sample or information etc, furnished by or on behalf of theCompetent Authority in connection therewith, to any person other than aperson employed by the Competent Authority in the performance of theContract. Disclosures to any such employed person shall be made in



confidence and shall extend to, only so far as may be necessary for purposesof such a performance.

4.4 The bidder shall not, without the Competent authority's prior written consent,make use of any document or information enumerated in GCC Clause 4.3except for purposes of performing the Contract.

4.5 Any document, other than the Contract itself, enumerated in GCC Clause 4.3,shall remain the property of the Competent Authority and shall have to bereturned (in all copies) to the Competent Authority on completion of theContract, if so desired by the Competent Authority.

4.6 In case of termination of the agreement, the plans, drawings, specifications,reports and other documents used by the Supplier in the execution of theservice and support period shall become a property of the CompetentAuthority, and before leaving off the Project, the Supplier shall surrender allsuch material to the Competent Authority. It should include completedescription of the software Oracle software,including their principle ofoperations with drawings and descriptive materials etc.

5. INTELLECTUAL PROPERTY RIGHTS5.1 No software or services covered under the contract shall be sold, disposed by

the Service and Support Provider in violation of any right whatsoever of thirdparty, and in particular, but without prejudice to the generality of theforegoing, of any patent right, trade mark or similar right, or of any charge,mortgage or lien.

5.2 The Service and support provider shall indemnify the state Government /Competent Authority from all actions, costs, claims, demands, expenses andliabilities, whatsoever, resulting from any actual or alleged infringement asaforesaid and at the expenses of the service and support provider, the stateGovernment / Competent Authority shall be defended in the defence of anyproceedings which may be brought in that connection.

6. APPLICABLE LAW

6.1 The contract shall be interpreted in accordance with the laws of the Union ofIndia and the Government of M.P.

7. PERFORMANCE SECURITY

7.1 Within 07 days of the Bidder's receipt of notification of award, the Biddershall furnish performance security. This will be valid up to 60 days after the



date of completion of work under work order as specified in GCC Clause12,in the prescribed performance security form XI

7.2 The proceeds of the performance security shall be payable to the CompetentAuthority as compensation for any loss (es) resulting from the failure of theservice provider to meet out its obligations under the Contract.

7.3 The Performance Security shall be denominated in Indian Rupees and shall bein the form of Bank Draft, issued by a Nationalised Bank, located in India.Such Performance Security will be valid only after its realisation into StateGovernment account. Alternatively the service provider may deposit thissecurity in the form of Fixed Deposit Receipt of a Nationalised Bank, which isvalid for the entire period as mentioned in Clause 7.1 in favour of theCompetent Authority.

7.4 The Performance Security will be discharged by the CompetentAuthority and returned to the service provider not later than 60 daysfollowing the date of completion of the service provider performanceobligations as mentioned in Clause 7.1 above.

7.5 In the event of any contract amendment, the Service and Support Providershall, within 07 days of receipt of such an amendment furnish the amendmentto performance security, rendering the same valid for duration of the contractas amended and for further period of 60 days thereafter.

8. INSPECTIONS AND TESTS.

The Competent Authority or its representative shall have the right to inspectand / or to test the goods and software under ITCP to ascertain theirconformity with the contract specification at no extra cost to the CompetentAuthority.

9. GOVERNING LANGUAGE

9.1 The contract shall be written in English language. Subject to ITB Clause 5,English version of the Contract shall govern its interpretation. Allcorrespondences and other documents pertaining to the contract, which areexchanged between the parties, shall be written in the English language.

10. PRODUCT LIABILITY

10.1 The Service and Support Provider will be solely liable for the service andsupport provided by him. If, during performance of service and support of the



sofware, it is supplying/using the goods/software manufactured or imported bysome other organisation, then it will have to enter into suitable arrangementwith the manufacturer / importer to ensure good performance of the productand service of warranty. In such case the Service provider will submit a copyof such arrangement to the Competent Authority. But this will not absolve himof his responsibilities regarding service and support of the sofware.

11. TRANSPORTATION

11.1 Where the Service and Support Provider, under the contract is required totransport their engineers for maintenance for Oracle software to a destinationdefined as Project sites, (detail list enclosed as Annexure ‘A’), transport tosuch a destination in M.P. including the insurance cover (if required) as maybe specified in the contract shall be arranged by the Service and Supportprovider himself, and the related costs shall form a part of the Contract Price.

12. COMPLETION OF WORK

The work under service and support will be treated as complete, only after thecompletion of following activities:

a) Certificate of concerned Offices, that system is functioning properly forone year from the date of contract (I, II, II, IV quarters).

b) Required certificate of the said duration as mendioned in the GCC Clause33 and bidder will submit after completing the required services in the saidqurartered period.

13. PAYMENT

13.1 The payment will be made on quarterly basis after completion of service andsupport period sucessfully and accompanied by a certificate of DivisionalJoint Director of concerned division. Payment shall be made in IndianRupees.

14. TERMS OF PAYMENT

14.1 Deleted

14.2 The bidder will get the payment quarterly after completing service and supportsucessfully.i) Service and support of item at project sites.



ii) The bidder should ensure to smooth functioning of the entire system .Thereport /certificate from the Divisional Joint Dirctor of the divisionconcerned must be obtained and enclosed.

14.3 The Service and support provider will submit its bills for the consideration ofpayments for item separately after completion of each stage in that particularthe item. The milestones wise payments due for item are given below in GCC14.4.

14.4 The Competent Authority will make payments, according to the givenschedule, which shall be subject to the fulfilment of given milestones on everystage for item. Income tax at source and other taxes as applicable under theconcerned laws will be deducted from payment at every stage.(i) Service and support for Oracle 9iDS, Oracle 9iDB(Enterprise Edition &Standard Edition) Oracle 9iAS(Enterprise Edition).

The payments would be made as per the following schedule:

The payments would be made as per the following schedule:

MILESTONE PAYMENT CUMULATIVEPAYMENT

Ist Qtr 25% 25%IInd Qtr. 25% 50%IIIrd Qtr 25% 75%IVth Qtr 25% 100%

MILESTONE PAYMENT CUMULATIVEPAYMENT

Ist Qtr 25% 25Ind Qtr. 25% 50IIIrd Qtr 25% 75IVth Qtr 25% 100



15. PENALTY CLAUSE

15.1 For working out the penalties the Competent Authoriy has identified severitylevels:-a. Severity 1- the problem causes complete loss of service. Work can not

reasonably continue, the operation is mission critical and the situation is anemergency. A severity 1 problem has one or more of the followingcharacterstics-• Data corrupted• A critical function is not available• System hangs indefinitely, causing unacceptable or indefinite delays for

resources or response• System crashes, and crashes repeatedly after restart attempts

b. Severity 2- the problem causes a severe loss of service. No acceptablework around is available, however, operation can continue in a restrictedfashion.

c. Severity 3- the problem causes minor loss of service. The impact is aninconvenience, which may require a work around to restore functionalities.

d. Severity 4- the problem causes no loss of service. The result is a minorerror, incorrect behaviour, or a documentation error that does not impedethe operation of a system.

For above stated severity the Service and Support Provider isrequired to provide following service support:-

• Programme updates• Patches for existing and new problems( including complete annual

technical support from Oracle)• General maintenance releases• Selected functionality releases• Documentation updates• Bugs and virus fixing• Maintenance of software

e. In case of unsatisfactory service support the agency entering into softwareservice and support arrangement shall be liable to pay penalties in themanner and rates as given below: -



SNo.

Severitylevel

Type of non-compliance

Rate of penalties

1 Severity 1 Not restoring thesoftware back tonormalcy within 24 hrsof its reporting to thesupplier / software

Rs. 2000 (Rs. Twothousand only) per hour,after the lapse of 24 hrperiod since reporting offault.

2 Severity 2 Not restoring thesoftware back tonormalcy within 24 hrsof its reporting to thesupplier / softwaremanufecturer

Rs. 2000 (Rs. Twothousand only) per hour,after the lapse of 24 hrperiod since reporting offault.

3 Severity 3 Not restoring thesoftware back tonormalcy within 48 hrsof its reporting to theservice provider.

Rs. 1000 (Rs. one thousandonly) per hour per site, afterthe lapse of 48 hrs periodsince reporting of fault.

4 Severity 4 Not restoring thesoftware back tonormalcy within 72 hrsof its reporting to theservice provider.

Rs. 500 (Rs. Five hundredonly) per hour per site, afterthe lapse of 72 hrs periodsince reporting of fault.

15.2 All the requests for reconfiguration/ retuning during reloading of systemsoftware at any site will have to be attempted within:

24 hrs at DTA, FMIS, Divisonal officers and District / City Treasuries. Ifthe supplier fails to provide technical support within the time limit andspecified to the satisfaction of the Competent Authority, then a penalty @Rs 2000 per day may be imposed on supplier for lapse of any time beyondthat prescribed earlier in this sub-clause.

16. PRICES16.1 Prices charged by the 'Service and Support Provider' for Computerization

Project under the Contract shall not vary from the prices quoted by the



'Service and Support Provider' in its bid. The prices quoted for the service andsupport shall under no condition change during the period of agreement. Therates should be quoted for Directorate of FMIS and all the offices ofDirectorate of Treasuries & Accounts, MP in various districts as given inAnnexure-‘A’ and shall be inclusive of all the items and taxes as per the biddocument.

17. CLAIMS FOR COMPENSATION FOR SUBMISSION OF BID

17.1 The 'Service and Support Provider' whose bid is not accepted shall not beentitled to any claim whether of costs / charges / expenses/loss of profit etc.incidental to or incurred by him through or in connection with his submissionof the bid or its consideration by the DTA or in the event of the StateGovernment opting to modify/withdraw the Invitation to Bid or not to acceptany of the bid(s).

18. CHANGE ORDERS

18.1 The Competent Authority may at any time before completion of work as perGCC Clause 12, change the work content by increasing/reducing thequantities of any item site up to 20% of those mentioned in bid document,without creating any liabilities for compensation on any grounds whatsoeverdue to this change. In such a case the service and support provider will have toprovide the services in the increased/decreased quantity at the same contractrates within the time stipulated for providing service of such items of suchitems.

19. CONTRACT AMENDMENTS

19.1 Subject to GCC Clause18, no variation in or modification of the terms of theContract shall be made except by written amendment signed by the parties.

20. ASSIGNMENT

20.1 The 'Service and Support Provider' shall not assign to any other agency, inwhole or in part, its obligations to perform under the Contract, except with theCompetent authority's prior written consent.

21. SUBCONTRACTS

21.1 The 'Service and Support Provider' shall notify the Competent Authority inwriting of all subcontracts awarded under this Contract if not already specified



in the bid. Such notification, in its original bid or later, shall not relieve the'Service and Support Provider' from any liability or obligation under thecontract.

22. DELAYS IN THE SERVICE & SUPPORT PROVIDER'SPERFORMANCE

22.1 Service and support shall be made by the 'Service and Support Provider' inaccordance with the approved time schedule forming part of the ContractAgreement.

22.2 Considering the critical nature of transactions it is required that the service andsupport is provided to the sites without undue delay after the call is logged.However, if at any time during the course of the contract, the 'Service andSupport Provider' encounters conditions impeding the timely service andsupport of the software it shall promptly notify to the Competent Authority inwriting the fact of the delay, its likely duration and its cause(s). The CompetentAuthority shall himself evaluate the situation and in the exceptionalcircumstances and in the interest of work may extend the 'Service and SupportProvider’s ' time for performance in which case the extension shall have to beratified by the parties by an amendment of the Contract.

22.3 Delay on part of the Supplier in the performance of its delivery obligationsshall render the 'Service and Support Provider' liable to the imposition ofpenalty pursuant to GCC Clause 15 unless an extension of time is agreed uponpursuant to GCC Clause22.2.

23 LIQUIDATED DAMAGES

23.1 If any of the software for which services delivered by the 'Service and SupportProvider' fail to perform according to the specifications of this project and theCompetent Authority decides to abort the contract because of such failure thena sum up to 50% of the value of the sanctioned bid amount will be recoverableas liquidated damages from the 'Service and Support Provider'. Besides, all thepayments already done for such software and services will be recoverable. Thiswill be without prejudice to other remedies available under this contract to theCompetent Authority.

24. TERMINATION FOR DEFAULT

24.1 The Competent Authority with prior approval of the State Government may,without prejudice to any other course of action for breach of contract, by



written notice of 30 days to the 'Service and Support Provider', terminate theagreement in whole or in part, if:

(a) The 'Service and Support Provider' fails to perform either partially orcompletely, any or all of the obligations within the time period(s) specifiedin the agreement or any extension thereof granted, by the CompetentAuthority.

(b) The quality of performance of various tasks is not up to the satisfaction ofthe Competent Authority.

(c) The 'Service and Support Provider' fails to perform any other obligationunder the agreement.

24.2 In the event of the Competent Authority terminating the contract in whole orin part, pursuant to GCC clause 24.1, the Competent Authority may procure,such service and support for maintenance of software at the risk and cost ofthe 'Service and Support Provider' from open market, following the proceduresas found suitable by the Competent Authority under the circumstances. The'Service and Support Provider' will be liable to pay for excess expenditure, ifany due to such change in procurement procedure. However, the 'Service andSupport Provider' shall continue with the performance of the contract to theextent not terminated.

24.3 The 'Service and Support Provider' shall stop the performance of the contractfrom the effective date of termination and hand over all the documents,hardware, equipment etc. to the DTA for which payment has been made. The'Service and Support Provider' may withdraw items, for which payment hasnot been made. No consequential damages shall be payable to the 'Service andSupport Provider'in the event of termination.

24.4 In case of termination of contract as mentioned in Clause 24.1, all BankDrafts/ FDR's furnished by the Supplier by way of Bid Security / PerformanceSecurity shall stand forfeited and the bank guarantees (if any) invoked infavour of the State Government.

24.5 In case of suspension under Clause 27.2, the 'Service and Support Provider'shall be liable to pay compensation for any loss or additional liability, ifincurred due to completion of work by another agency.

25. TERMINATION FOR CONVENIENCE



25.1 The Competent Authority, by written notice sent to the 'Service and SupportProvider', may terminate the contract, in whole or in part thereof, at any timefor its convenience. The notice of termination shall specify that termination isfor the Competent Authority’s convenience and also the extent to whichperformance of the contract is terminated, and the date on which suchtermination becomes effective.

25.2 The Competent Authority shall accept the services and support, which arecompleted after the 'Service and Support Provider’s' receipt of notice oftermination, at the contract terms and prices. For the remaining items/services,the Competent Authority may elect:a) to have any portion completed and delivered at the contract terms and

prices; and /orb) to cancel the remainder and pay to the 'Service and Support Provider' an

agreed amount for partially completed items/services and for servicespreviously accomplished by the 'Service and Support Provider'.

25.3 No consequential damages will be payable to the 'Service and SupportProvider' in the event of such termination.

26. TERMINATION FOR INSOLVENCY

26.1 The Competent Authority may at any time terminate the contract by givingnotice to the service and support provider, if the 'Service and SupportProvider' becomes bankrupt or otherwise insolvent. In this event, terminationwill be without any compensation to the 'Service and Support Provider'.Besides, such termination will not prejudice or affect any right of action orremedy, which has accrued or will accrue thereafter to the CompetentAuthority.

27. SUSPENSION

27.1 The Competent Authority may, after giving a written notice of suspension tothe 'Service and Support Provider', and considering the representation, if any,submitted by him within a period of 15 days from receipt of such notice,suspend all payments to the 'Service and Support Provider', if the 'Service andSupport Provider' fails to perform any of its obligations (including thecarrying out of the services). Such notice of suspension shall:

(a) Specify the nature of the failure and



(b) Direct the 'Service and Support Provider' to remedy such failurewithin a specified period from the date of receipt of such notice ofsuspension by the 'Service and Support Provider'

27.2 The Competent Authoritymay thereafter engage some other agency for thecompletion of suspended work, which will be carried out at the risk, and costof the 'Service and Support Provider'.

28. SERVICE AND SUPPORT PROVIDER PERSONNEL

28.1 The Service and Support Provider shall employ and provide such qualifiedand experienced personnel as may be required to perform the services underthe agreement. The Service and Support Provider shall open office at Bhopaland other six Divisional headquarters places viz. Gwalior, Indore, Ujjain,Sagar, Jabalpur and Rewa, and other places wherever necessary. The office atBhopal will be treated as branch office of the Service and Support Provider forlegal, taxation and financial purposes.

29. CONFIDENTIALITY

29.1 The 'Service and Support Provider' and their personnel shall not, either duringor after completion of the service and support period, disclose any proprietaryor confidential information relating to the services, agreement or theCompetent Authority’s business or operations without the prior consent of theCompetent Authority.

30. PROPERTIES AND RISK

30.1 The property and risk in the works shall pass on to the Competent Authorityafter they are performed in accordance with the conditions of the agreement.Such passing of property and risk shall be without prejudice to any right ofrejection.

31. FORCE MAJEURE

31.1 Notwithstanding anything contained in the Bid Document, the 'Service andSupport Provider' shall not be liable for forfeiture of security, liquidateddamages or termination for default, if and to the extent that, its delay inperformance or other failures to perform its obligations under the agreement isthe result of an event of Force Majeure.



31.2 For purposes of this clause “Force Majeure” means an event beyond thecontrol of the 'Service and Support Provider'and not involving the 'Service andSupport Provider’s' fault or negligence and which was not foreseeable. Suchevents may include wars or revolutions, fires, floods, epidemics, quarantinerestrictions and freight embargos. The decision of the Competent Authorityregarding Force Majeure shall be final and binding on the 'Service andSupport Provider'.

31.3 If a Force Majeure situation arises, the 'Service and Support Provider' shallpromptly notify to the Competent Authority in writing, of such conditions andthe cause thereof. Unless otherwise directed by the Competent Authority inwriting, the 'Service and Support Provider' shall continue to perform itsobligations under the agreement as far as reasonably practical, and shall seekall reasonable alternative means for performance not prevented by the ForceMajeure event. The Competent Authority may terminate this agreement bygiving a written notice of a minimum 30 days to the Service and SupportProvider, if as a result of Force Majeure, the 'Service and Support Provider' isunable to perform a material portion of the services for a period of more than60 days.

32. Y2K COMPLIANCE

32.1.The materials, equipment and services to be provided under the contract shallbe Y2k compliant.

33. TIME SCHEDULE- For service and support for the mainteance of, the time schedule will haveto be provided in form VII by the service and support provider the - annualservice for mainteance of software decided into o 04 equal quartelly period.

34. RESOLUTION OF DISPUTES34.1 The Competent Authority and the Service and Support Provider shall make

every effort to resolve amicably by direct informal negotiation, anydisagreement or dispute that may arise between them under or in connectionwith the Contract.

34.2 If, after 30 days from the commencement of such informal negotiations, theCompetent Authority and the 'Service and Support Provider' are unable toresolve, amicably a contract dispute, either party may require that the disputebe referred for resolution to the formal mechanism specified in the GCCClause 34.3.



34.3 In all matters and disputes arising thereunder, the Secretary, FinanceDepartment, Government of M. P. shall be the sole arbitrator to decide theclaim and its decision shall be final and binding on both the parties. However,during the period of doubt, disagreement or dispute, both the 'Service andSupport Provider' and the Competent Authority shall ensure that theComputerization Project works in a normal way. Such doubts, disputes anddisagreement shall not give any reason or freedom to either the CompetentAuthority or the 'Service and Support Provider' to interfere in or preventnormal functioning of the Computerized Project.

35 LEGAL JURISDICTION

35.1 All legal disputes between the parties shall be subject to the jurisdiction of thecourts situated in M.P. only.

36. TAXES AND DUTIES

36.1 The Bidder shall furnish the Income Tax Return for the previous year,alongwith attested copies of PAN/TAN. The responsibility of taking all thenecessary statutory clearances lies with the bidder. The 'Service and SupportProvider' shall be entirely responsible for all taxes, duties, license fees, octroietc. during performance of its contractual obligations.

37. LOCAL CONDITIONS

37.1 The 'Service and Support Provider' shall inspect the site and shall satisfyhimself of the site conditions and shall apprise himself of the procedure forengagement of agencies and shall collect any other information that may berequired before submitting the bid. Claims and objections due to ignoranceof site conditions shall not be considered after the submission of bid. Thedetails of project sites are enclosed as Annexure 'A'.

37.2 The 'Service and Support Provider' shall be deemed to have exhaustivelyexamined the Bid Document, to have obtained all information andclarifications on all matters whatsoever that might affect the carrying out ofthe work and to have satisfied himself as to the adequacy of his bid. He isdeemed to have known the scope, nature and magnitude of the work and asto all work he has to complete in accordance with the contracts whatever bethe defects, omissions or errors that may be found in the Bid Documents.

37.3 The 'Service and Support Provider'shall be deemed to have visited andcarefully examined the site and surroundings, to have satisfied him self



about the nature and details of all existing conditions that may affect thework.

37.4 The 'Service and Support Provider' shall be deemed to have acquaintedhimself of Government of India's and Government of Madhya Pradesh taxes& duties, Laws, statutes, regulations, levies and other charges.

37.5 Any neglect or omission or failure on the part of the Service and SupportProvider in obtaining necessary and reliable information as stated above oron any other matter affecting the 'Service and Support Provider' shall notrelieve him from any risks or liabilities or the entire responsibility forcompletion of the work in accordance with the Bid Document.

38. RESPONSIBILITIES OF THE SERVICE AND SUPPORTPROVIDER

38.1 The 'Service and Support Provider' shall be responsible for the following:

1. The 'Service and Support Provider' shall co-ordinate with the DTA for thesuccessful execution of the Computerization Project.

2. The 'Service and Support Provider' shall provide services and support formainteance of software at the project sites mentioned in Annexure 'A'.

3. The 'Service and Support Provider' shall make arrangements for thetransportation of their engineers etc. to the site(s) and if required, covertransit insurance till the performance of contractual obligations at therespective sites.

4. The 'Service and Support Provider' is responsible for ensuring that theservices and supports is sufficient for the maintenance of the intendedsystem software (back end/front end operating system as mentioned in theschedule of requirements).

5. The 'Service and Support Provider' shall keep the project manager atBhopal to oversee the successful completion of the project.

6. The 'Service and Support Provider' will abide by the job safety measuresprevalent in India and will free the Competent Authority from all demandsor responsibilities arising from accidents or loss of life the cause of whichis the Service and Support Provider’s negligence. The 'Service and SupportProvider' will pay all indemnities arising from such incidents and will nothold the Competent Authority responsible or obligated.



7. The 'Service and Support Provider' is responsible for managing theactivities of its personnel or sub-contracted personnel and will hold itselfresponsible for any misdemeanours.

8. The 'Service and Support Provider' is responsible for maintenance andrepair of the software at each of the project sites during the AMC period of12 months accordingly, This shall not relieve the Service and SupportProvider of any warranty obligations under this contract.

9. Any item which though has not been mentioned in the specifications, on inthe GCC Clause 40 but is required to be performed for proper operation ofthe software for its intended use, then it shall be deemed to have beenincluded in the specifications and shall therefore be covered in service andsupport to be provided by the 'Service and Support Provider' without anyadditional cost to the Competent Authority.

10. The service and support provider is responsible to follow and ensure theconditons mentioned in G.C.C clause 40 also.

39. NOTICE

39.1 Any notice, request or consent required or permitted to be given or made tothis contract shall be in writing. Any such notice, request shall be deemed tohave been given or made when delivered in person to an authorisedrepresentative of the party to whom the communication is addressed, orwhen sent by registered mail, telegram, fax to such party at the addressspecified below:

Competent Authority: COMMISSIONER, Treasuries & Accounts, MP Block A , 5th floor, Paryavas Bhavan, Mother Teresa Road, BHOPAL- 462011

Supplier: (To be filled at the time of signing of the Contract)

------------------------------------------------------

--------------------------------------------------------

--------------------------------------------------------

39.2 Notice will be deemed to be effective as specified below:



(a) In the case of personal delivery or registered mail -- from the date of delivery.(b) In the case of telegram -- 72 hours following

confirmed transmission.(c) In the case of fax, e-mail -- 48 hours following confirmed

transmission.40. SERVICE AND SUPPORT

i. The Service and Support Provider warrants that the services of requiredsoftware to be provided under this contract will be as per therequirement of set up created under Integrated TreasuryComputerization Project.

ii. This service and support shall remain valid for 12 months for varioussoftware of Oracle and /or Red hat Linux advance version.

iii. For identifying various terms and condition regarding service andsupport, the Competent Authority has defined the occurance ofproblems into following four levels of severity: -

a) Severity 1- the problem causes complete loss of service. Work cannot reasonably continue, the operation is mission critical and thesituation is an emergency. A severity 1 problem has one or more ofthe following characterstics-• Data corrupted• A critical function is not available• System hangs indefinitely, causing unacceptable or indefinite

delays for resources or response• System crashes, and crashes repeatedly after restart attempts

b) Severity 2- the problem causes a severe loss of service. Noacceptable work around is available, however, operation cancontinue in a restricted fashion.

c) Severity 3- the problem causes minor loss of service. The impact isan inconvenience, which may require a work around to restorefunctionalities.

d) Severity 4- the problem causes no loss of service. The result is aminor error, incorrect behaviour, or a documentation error that doesnot impede the operation of a system.

For above stated severity the supplier/ service provider isrequired to provide following service support -



• Programme updates• Patches for existing and new problems• Genral maintenance releases• Selected functionality releases• Documentation updates• Bugs and virus fixing

iv. The Service and Support Provider will provide quarterly maintenance ofthe software.

v. Replacing software with refurbished / repaired duplicate software willbe considered as unfair trade practices. On receipt of such information,the procedure prescribed in GCC Clause 15.2 shall be followed andpenalty mentioned GCC Clause 15.1 may be imposed. This time will belogged for all hours and not just the working hours.

vi. It is expected that all the software will give a 98% uptime individually;therefore maximum limit for downtime due to fault of software shall beless than 180 hours.

vii. It is expected that the Service and Support Provider will attend to faultwith utmost swiftness. However, if any fault continues beyondstipulated time as mentioned in GCC Clause 15.2 software cost/ perhour will be imposed till the correction of fault.(Maximum upto 15%).

viii. If the fault persists beyond 60 hrs then apart from the penalty imposedunder sub-clause above, the supplier and service provider will be askedto for an additional penalty @ 1% (maximum up to 20%) of the contractcost per day will be charged on this count.

ix. The service and support provider is supposed to attend to all type offaults and problem regarding bugs and virus fixing etc. promptly.Besides, it has to provide technical support for reconfiguration / re-tuning during reloading of the software.

x. The service and support provider shall confirm all software operationsand accomplish all adjustments necessary for successful and continuousoperation of the software at the required installation sites.



xi. The service and support provider shall work in co-ordination with otherservice providers providing other part of the system. The supplier andservice provider shall do all necessary parameters required forconfiguring the software to run with these sub systems.

xii. The service and support provider shall maintain a Support centre atBhopal having a facility of call logging on 24x7 basis for 365 days ofthe year through telephone, mobile, fax, web and email.

xiii. The service and support provider shall ensure that all reconfiguration,reloading, debugging or fault removals are attended to within 24 hoursof their reporting by user or Competent Authority.

xiv. In case of problem arising due to improper functioning of Red HatLinux Advanced Server 2.1 operating system and/ or failure of serverhardware/ or oracle, the supplier and service provider will carry out thenecessary troubleshooting and reinstall the software at site.

xv. The service and support provider is responsible for service and supportfor operation and maintenance of the software at the required projectsites during the software support arrangement period of 12 months. Thisshall not relieve the service provider of any service and supportobligations under this contract. The supplier and service provider shallproduce the reports regarding satisfactory performance of the software,four times during the 12 months period, which are as given below:

I) At the end of three month after date of signing of contract agreementII) At the end of six months after date of signing of contract agreementIII) At the end of nine months after date of signing of contract agreementIV) At the end of twelve months after date of signing of contract agreement

The above report will be submitted for all the sites on which the softwarehas been installed in the format given by DTA. Failure to submit these reportsin time may result in delay of payments, which shall be the responsibility ofthe service provider. The service provider shall also ensure availability oflatest version/patches at all Divisional Office Treasuries, DTA and FMIS inorder to keep the assured up time of the system.

-------------------------------------------------------------------



SECTION IV : TECHNICAL SPECIFICATION

A. INTRODUCTION:

The computerisation project of Directorate of Treasuries and Accounts entailsdistributed client-server 3 tier architecture. Servers are placed at each of the locationsexcept sub-treasuries where the application and databases are accessed through districttreasury server. At treasuries, there is database server and application server both, and thedesktops will be clients to the server. The Technical specifications of goods (required software) and services requiredunder this bid are given in the following:

A. DTA will require the service and support on following softwares 1- Software of Oracle:

a. Oracle 9i DS-Release 2: This is deployed for development purpose.

b. Oracle 9i AS-V.2: This is deployed on the 64 servers installed at 62 sites.The list of servers and clients using this software is given in Table-1.

c. Oracle 9i DB-V.2 (Standard Edition and Enterprise Edition): This isdeployed on 64 servers installed at 62 sites. The list of servers and clientsusing this software is given in Table-1.

B TABLE-1 LIST OF THE HARDWARE

S No. Item Item code Location1 Server Server A DTA Head Quarter2 Server Server C FMIS Data base Server3 Server Server D DTA E-mail Server4 Server Server E 7 Div.5 Server Server F DTs (48) + CTs (5)

6 Server Server G

DTs (48) +CTs(5)+ DIV (7) +DTA (11) (Web , FTP/SDNS,PDNS,IDS,AS, TEST, Training +FMIS (1)



TABLE-2. DETAILED TECHNICAL SPECIFICATIONS OF THE HARDWARE

The detailed technical specifications for each item (item code wise) is as follows:

SERVER A 64 Bit Server QTY. 1S. # ITEM Description

Serverconfiguration

IBM RISC / Itanium II / EPIC Architecture

CPU Processor 2 CPUs upgradeable to 4 or more CPUs64 bit RISC / Itanium II / EPIC Architecture750 Mhz or moreL1 Cache at least 1.5 MB (Data) + 0.75 MB (instruction)OR at least 8 MB L2 cache/CPU off chip.CPU up gradability to higher clock speeds or nextgeneration CPUs

Performanceparameters

Minimum 20,000 tpc-c for at least 2 CPU’s (only auditedfigures would be considered)

RAM 4 GB high density ECC Expandable to 8 GB or moreInternal Disks 2 x 36 GB ultra wide SCSI HDD internal to the system. The

HDD must be configured in 1+1-mirrored configuration sothat in case of failure of the System disk the second mirrorcopy is used and allows uninterrupted operation.

DAT Drive 12/24 GB DAT DriveInput / Output Qty 02 10/100/1000 Mbps Base T NIC cards in fail over

mode for server backbone.1.44 MB FDDMouse with Mouse Pad104 keys keyboardAt least 3 PCI slots should remain free32x CDROM or DVD ROM

Console Console with 17” colour monitor.Power Supply Hot pluggable redundant power supply with dual power

input chords to the server, capable of firing it from differentpower sources.

DiskController

Dual channel SCSI Ultra III Capable of RAID 0,1, 5support.



Disk StorageSystem

1 TB expandable to 2 TB net of RAID 1 (Hardware levelimplementation).It should be possible to add SAN storage if required.

Backup system LTO (Linear Tape Open) Library.1 Drive and Minimum 7 slotsRack mountedQty 06 LTO Data cartridges, Qty 01 LTO CleaningcartridgesBarcode Reader and Robotic arm for switching cartridges.100 GB Raw capacity / cartridgeVendor must provide for a backup management softwarewhich would enable unattended policy based backups. Thissoftware must be implemented on the primary server and thebackup must be able to run unattended.Provision must be there to add more servers in the cluster.Agents for connectivity to Oracle and ability to take warmbackup from Oracle DBMS.

Management& DiagnosticFeatures

Dedicated Service processor to aid system management andsystem diagnosis:

Configuration of the system for automatic restart.Viewing history log of system eventsManaging the system through remote dial inViewing system status logsPower supply and system temperature.Monitoring the individual fan speed status and speed of

the fansThe system should be configurable to its max Nos. of CPUs,memory and I/O slots.After configuring the system as per the above configurationa minimum of Qty 2 64 – Bit PCI slots must be left free forfuture expansion.Operating System Qty 01



GeneralFeatures

64 Bit AIX 5.1 Operating system, capable of runningsimultaneously 32 BIT and 64 Bit applicationsBundled web serverJava Development KitGraphics support to Run GUI applicationUnlimited User licensevendor must attach the certification as part of the hardwarecompliance bid.OS must support mirroring of system disk and creating OSmirror (root Mirror)Multithreaded Multi tasking SMP supportC2 Level of securityJournal File SystemAll documentation on CD and standard manuals set.Annual maintenance shall include apart from others BUGfixes for OS, free updates and releases for trouble shootingas per industry standard.Hardware / OS should be Oracle 9iDB V.2 / Oracle 9iASV.2 Certified. Vendor must attach certification as part ofHardware compliance bid.It shall be responsibility of the supplier to ensure that theRDBMS is installed and configured properly.

System RacksQty AsRequired.

Must be industry standard Racks of the same make as that ofthe vendors hardware. The racks must be sufficient to housethe primary server with two I/O drawers and Standby serveralong with FCAL switches, FCAL controller, and Diskenclosures. The rack/s must also accommodate the tapelibrary hardware.After populating the racks with the hardware mentionedthere should be space left for serviceability of the hardware



Technical SpecificationSERVER C QTY. 1

S # TechnicalSpecification

Items

CPU Intel dual Xeon Processor @ 2Ghz or better (2 Processorexpandable to 4)

Chipset Serverworks* Serverset GC- HEForm Factor TowerCache 2 MB or higher L3BUS architecture PCIBus speed 400 MHzBIOS type 2MB Flash ROM, DMI2.0 CompliantMemory 3GB PC 1600 DDR ECC SDRAM upgradeable up to 32 GB

with support for online spare & mirrored memoryHDD 292GB HDD Ultrawide 3 SCSI (10,000 rpm) expandable to

750 GB or more in RAID 5Bays Media bays minimum 4Hard disk drivebays

Hot pluggable minimum 10

SCSI Controller Integrated dual channel 160 LVD controllerHDD support upto 800 GB or moreGraphics type ATI* Rage* XL VGA PCI graphics controller with

1200x1600 maximum resolution, 8 MB of video memorySDRAM

Resolution 1024X768 minCD ROM 32X IDE or moreFDD 1.44 MBKeyboard Standard PS2 104 keys (Bilingual)Mouse with pad PS2 with scroll button/OEM mouseMonitor 15” colour SVGA with minimum 1024 x 768 resolutionPCI slots Three PCI-X 64-bit/100MHz hot-plug

Three PCI-X 64-bit/100MHz non-hot-plug

Parallel port type ECC/EPP/SPPCommunicationports

1Serial+1Parallel+2USB

LAN card Dual 10/100 MBPS Ethernet with UTP port RJ45 withWOL



RAID Controller PCI X Dual channel SCSI Ultra III Capable of RAID 0,1, 5supports with 128 MB cache.Redundant power supply with dual power input chords tothe server, capable of firing it from different power sources.Plug & play supportPower management features

Other feature

Windows 2000 readyPower-on passwordSet up passwordDiskette boot control

Security features

Parallel and serial interface controlDisk configuration lockPower switch security

ManagementSoftware

Server OEM Browser based Management s/w formonitoring, managing and configuring servers. Themanagement should support query based monitoring of theserver components. Support for heterogeneous operatingenvironments - Microsoft Windows 2000, MicrosoftWindows NT, Linux (Red Hat and SuSE),Novel NetWare,Queries and tasks enable the creation of customised view ofdevices and events and self updating polling, notification,and control tasks. provides comprehensive fault /performance management and robust system softwareversion control and distribution.Redundant ROMRemote flash ROMAutomatic server recovery- 2(ASR- 2)Drive parameter trackingDynamic sector repairingPre- failure warranty (covers processors, memory and harddrives)SoftwareLINUX, Oracle 9iDB V.2 and Oracle 9iAS V.2 certified. Itshall be responsibility of the hardware supplier to ensurethat the softwares (above OS & RDBMS) are installed andconfigured properly.



Technical SpecificationSERVER D QTY. 1


Items

CPU Intel PIII Processor @ 1.4 Ghz or better (dual processor)Chipset Serverworks Serverset HE-SL or equivalentForm Factor TowerCache 512 KB L2BUS architecture PCIBus speed 133 MHzBIOS type Flash ROM with support for Redundant ROMMemory ECC SDRAM (3 GB) upgradeable up to 4 GB ( 133 MHz)HDD (72 GB) hard disk Wide Ultra 3 SCSI (10,000 rpm) raid 5Bays Full height bays minimum 4Hard disk drivebays

Minimum 6

SCSI Controller Integrated dual channel 160 LVD controllerHDD support More than 500 GBGraphics type ATI* Rage* XL VGA PCI graphics controller with

1200x1600 maximum resolution, 8 MB of video memorySDRAM

Resolution 1024X768 minCD ROM 40X IDE or moreFDD 1.44 MBKeyboard Standard PS2 104 keys (Bilingual)Mouse with pad PS2 with scroll button / OEM mouseMonitor 15” colour SVGA with minimum 1024 x 768 resolutionPCI slots Available 4 PCI (full size: 64bit 33Mhz) slots, 2 PCI (half

size) slots availableParallel port type ECC / EPP / SPPCommunicationports


LAN card Dual 10/100 MBPS Ethernet with UTP port RJ45 withWOL



RAID Controller Dual channel SCSI Ultra III Capable of RAID 0,1, 5support. with minimum 32Mb cacheRedundant power supply with dual power input chords tothe server, capable of firing it from different power sources.Plug & play supportPower management features

Other feature


Security features


ManagementSoftware

Server OEM Browser based Management s/w formonitoring, managing and configuring servers. Themanagement should support query based monitoring of theserver components. Support for heterogeneous operatingenvironments - Microsoft Windows 2000, MicrosoftWindows NT, Linux (Red Hat and SuSE), Novel NetWare,Queries and tasks enable the creation of customised view ofdevices and events and self updating polling, notification,and control tasks. provides comprehensive fault /performance management and robust system softwareversion control and distribution.

Redundant ROMRemote flash ROMAutomatic server recovery- 2(ASR- 2)Drive parameter trackingDynamic sector repairingPre- failure warranty (covers processors, memory and harddrives)SoftwareLINUX, Oracle 9iDB V.2 and Oracle 9iAS V.2 certified. Itshall be responsibility of the hardware supplier to ensurethat the softwares (above OS & RDBMS) are installed andconfigured properly.



Technical SpecificationSERVER E QTY.8


Items

CPU Intel PIII Processor @ 1.4 Ghz or better (dual processor)Chipset Serverworks Serverset HE-SL or equivalentForm Factor TowerCache 512 KB L2BUS architecture PCIBus speed 133 MHzBIOS type Flash ROM with support for redundant ROMMemory ECC SDRAM (3 GB) upgradable up to 4 GB ( 133 MHz)HDD (54 GB) hard disk Wide Ultra 3 SCSI (10,000 rpm) raid 5Bays Full height bays minimum 4Hard disk drivebays

Minimum 6

SCSI Controller Integrated dual channel 160 LVD controllerHDD support More than 500 GBGraphics type ATI* Rage* XL VGA PCI graphics controller with 1200x1600

maximum resolution, 8 MB of video memory SDRAMResolution 1024X768 minDAT 12/24GB DAT SCSICD ROM 40X IDE or moreFDD 1.44 MBKeyboard Standard PS2 104 keys (Bilingual)Mouse with pad PS2 with scroll button / OEM mouseMonitor 15” colour SVGA with minimum 1024 x 768 resolutionPCI slots Available 4 PCI (full size:64 bit 33Mhz) slots, 2 PCI (half size)

slots availableParallel port type ECC / EPP / SPPCommunicationports


LAN card Dual 10/100 MBPS Ethernet with UTP port RJ45 with WOL



RAID Controller Dual channel SCSI Ultra III Capable of RAID 0,1, 5 supportwith minimum 32 MB cache.Redundant power supply with dual power input chords to theserver, capable of firing it from different power sources.Plug & play supportPower management features

Other feature


Security features


ManagementSoftware

Server OEM Browser based Management s/w for monitoring,managing and configuring servers. The management shouldsupport query based monitoring of the server components.Support for heterogeneous operating environments - MicrosoftWindows 2000, Microsoft Windows NT, Linux (Red Hat andSuSE), Novel NetWare, Queries and tasks enable the creationof customised view of devices and events and self updatingpolling, notification, and control tasks. provides comprehensivefault / performance management and robust system softwareversion control and distribution.

Redundant ROMRemote flash ROMAutomatic server recovery- 2(ASR- 2)Drive parameter trackingDynamic sector repairingPre- failure warranty (covers processors, memory and harddrives)

SoftwareLINUX, Oracle 9iDB V.2 and Oracle 9iAS V.2 certified. Itshall be responsibility of the hardware supplier to ensure thatthe softwares (above OS & RDBMS) are installed andconfigured properly.



Technical SpecificationSERVER F QTY. 56


Items

CPU Intel PIII Processor @ 1.4 Ghz or better (dual processor)Chipset Serverworks Serverset HE-SL or equivalentForm Factor TowerCache 512 KB L2BUS architecture PCIBus speed 133 MHzBIOS type Flash ROM with support for redundant ROMMemory ECC SDRAM (3 GB) upgradable up to 4 GB (133 MHz)HDD (72 GB) hard disk Wide Ultra 3 SCSI (10,000 rpm) raid 5Bays Total bays minimum 7SCSI Controller Integrated dual channel 160 LVD controllerHDD support More than 200 GBGraphics type ATI* Rage* XL VGA PCI graphics controller with 1200x1600

maximum resolution, 8 MB of video memory SDRAMResolution 1024X768 minDAT 12/24GB DAT SCSI on a separate SCSI channel other than the

HDD.CD ROM 40X IDE or moreFDD 1.44 MBKeyboard Standard PS2 104 keys (Bilingual)Mouse with pad PS2 with scroll button / OEM mouseMonitor 15” colour SVGA with minimum 1024 x 768 resolutionPCI slots Available 3 PCI (full size: 64 bit 33Mhz) slots, 2 PCI (half size)






RAID Controller Dual channel SCSI Ultra III Capable of RAID 0,1, 5 support.

Plug & play supportPower management features

Other feature


Security features

Intruder alert messagePower switch security

ManagementSoftware

Server OEM Browser based Management s/w for monitoring,managing and configuring servers. The management shouldsupport query based monitoring of the server components.Support for heterogeneous operating environments - MicrosoftWindows 2000, Microsoft Windows NT, Linux (Red Hat andSuSE), Novel NetWare, Queries and tasks enable the creationof customised view of devices and events and self updatingpolling, notification, and control tasks. Provides comprehensivefault / performance management and robust system softwareversion control and distribution.


SoftwareLINUX, Oracle 9iDB V.2 and Oracle 9iAS V.2 certified. Itshall be responsibility of the hardware supplier to ensure thatthe softwares (above OS & RDBMS) are installed andconfigured properly.



Technical SpecificationSERVER G QTY. 69


Items

CPU Intel PIII Processor @ 1.4 Ghz or betterChipset Serverworks Serverset HE-SL or equivalentForm Factor TowerCache 512 KB L2BUS architecture PCIBus speed 133 MHzBIOS type Flash ROM with support for redundant ROMMemory ECC SDRAM (3 GB) upgradable up to 4 GB ( 133 MHz)HDD (36 GB) hard disk Wide Ultra 3 SCSI (10,000 rpm)Bays Total bays minimum 7SCSI Controller Integrated dual channel 160 LVD controllerHDD support More than 200 GBGraphics type ATI* Rage* XL VGA PCI graphics controller with 1200x1600

maximum resolution, 8 MB of video memory SDRAMResolution 1024X768 minCD ROM 40X IDE or moreFDD 1.44 MBKeyboard Standard PS2 104 keys (Bilingual)Mouse with pad PS2 with scroll button / OEM mouseMonitor 15” colour SVGA with minimum 1024 x 768 resolutionPCI slots Available 3 PCI (full size:64 bit 33Mhz) slots, 2 PCI (half size)






RAID Controller Dual channel Ultra III Capable of RAID 0,1, 5 support.Plug & play supportPower management features

Other feature


Security features

Intruder alert messagePower switch security

ManagementSoftware

Server OEM Browser based Management s/w for monitoring,managing and configuring servers. The management shouldsupport query based monitoring of the server components.Support for heterogeneous operating environments - MicrosoftWindows 2000, Microsoft Windows NT, Linux (Red Hat andSuSE), Novel NetWare, Queries and tasks enable the creationof customised view of devices and events and self updatingpolling, notification, and control tasks. provides comprehensivefault / performance management and robust system softwareversion control and distribution.


SoftwareUNIX, Oracle 9iDB V.2 and Oracle 9iAS V.2 certified. It shallbe responsibility of the hardware supplier to ensure that thesoftwares (above OS & RDBMS) are installed and configuredproperly.



SECTION V: (Schedule of Requirements)

The bidder is required to quote service and support rates in the followingproject sites. The details of project sites is given in Annexure’A’.• DIRECTORATE OF TREASURIES AND ACCOUNTS- 01• F.M.I.S- (01)• DIVISIONAL JOINT DIRECTOR OFFICE- (07)• DISRTRICT TREASURIES (48)• CITY TREASURIES (05)•

LOCATION WISE LIST OF INSTALLED SOFTWARE AND HARDWARE:At DTA:-

S.No Application /Item Name

HardwareType

OperatingSystem

SoftwareEtc.

Quantity Remarks

1 2 3 4 5 6 71. Central Server

(DatabaseServer)

Server A AIX 5.1 Oracle 9i 01 IBM Risc660 Series

2. ApplicationServer

Server D RedhatLinux A.S

2.1

Oracle 9iA.S

01 Wipro NetpowerXeonServer

3. WEB Server Server G RedhatLinux A.S

2.1

Apache 01 -do-

4 WEBApplication

Server

Server F RedhatLinux A.S

2.1

Oracle 9iA.S

01 -do-

5. Mail Server Server D -do- Sendmail/Webmail

01 -do-

6. Domain Nameserver

Server G -do- O.S.LevelRPM

02 -do-

7. IntrusionDetection

Server

Server G -do- RealSecure

ISS

01 -do-

8. Training/ TestServer

Server F -do- Oracle 9iDB

01 -do-

9. Training / Test Server F -do- Oracle 9i 01 -do-



Server AS10 TEST Server Server E -do- Oracle 9i 01 -do-

At FMIS: -


HardwareType

OperatingSystem

SoftwareEtc

Quantity Remarks

1 2 3 4 5 6 71 Database Server Server C Redhat

Linux A.S2.1

Oracle 9iDB

01 WiproXeonServer

2 ApplicationServer

Server G -do- Oracle 9iA.S

01 WiproXeonServer

At Divisional Offices: -


HardwareType

OperatingSystem

SoftwareEtc

Quantity Remarks

1 2 3 4 5 6 71 Database Server Server E Redhat

Linux A.S2.1

Oracle 9iDB

07 Wipro XeonServer

2 ApplicationServer


07 Wipro XeonServer

At District/City Treasuries: -


HardwareType

OperatingSystem

SoftwareEtc

Quantity Remarks

1 2 3 4 5 6 71 Database Server Server F Redhat

Linux A.S2.1

Oracle 9iDB

53 Wipro XeonServer

2 ApplicationServer


53 Wipro XeonServer



SECTION VI: FORMS AND ANNEXURES

FORMS

(I) The following forms are required to be used for the submission of bid-

1. Bid Form

2. Price Schedule

3. Commercial Deviations

4. Particulars and qualifications of the bidders.

5. Duly authenticated lists of service and support personnel's with the bidder.

6. Technical deviations.

7. Time schedule.

8. Proforma for performance statement.

9. Proforma for the Contract Agreement.

10. Particulars of Bid security.

11. Particulars of Performance security.

(II) All of these forms are supplied along with the tender, which should beused by the bidder, along with this bid document.

(III) The bidder is expected to submit the required information only in the printedforms, which are supplied in one copy with the bid-document. However, ifspace for filling up the information in some of the forms is insufficient, suchinformation can be filled in typed sheets.



FORM IBid No- DTA 07/2006

BID FORMTo,The Commissioner,Treasuries & Accounts, MP.Block 'A', 5th Floor, Paryavas Bhawan,Mother Teresa Road, Bhopal- 462011

Dear Sir,

Having examined the Bidding Document including Addenda Nos______[Insert numbers], the receipt of which is hereby duly acknowledged, we, theundersigned offer to take up the work for SERVICE & SUPPORT OF ORACLESOFTWARES for integrated computerization of Finance Department andDirectorate of Treasuries & Accounts in conformity with the said bidding documentsfor the sum of Rs………………. ……………………………………………(FinalBid price in words and figures) or such other sums as may be ascertained inaccordance with the Price Schedule attached herewith and made part of this bid.

We undertake, if our bid is accepted, to SERVICE & SUPPORT OF ORACLESOFTWARE in accordance with the approval by the Competent Authority.

We agree to abide by this bid for a period of 90 (Ninety) days after the date fixed forbid opening under Clause 18.1 or for any further period for which bid validity hasbeen extended under Clause 12.2 of the "Instruction to Bidders" and it shall remainbinding upon us and may be accepted at any time before the expiry of that period.

Until a formal contract is prepared and executed, this bid together with your writtenacceptance thereof and your notification of award shall constitute a binding Contractbetween us.We understand that you are not bound to accept the lowest or any bid you mayreceive.Dated this…………..Day of …………….2006

(Signature)……………………………………..

(In the capacity of……………………………..

Duly authorized to sign Bid for and on behalf of……………………………………



FORM IIBid No- DTA 07/2006

PRICE SCHEDULE (In Rs………..)

SlNo

ItemCodeNam

e

Brief ItemDescription

Rate perunit

TOTAL

1 2 3 4 5

Total Bid price……..….…………………Date………..….. Signature……...………………..………..

Place…………. in the capacity of………………………

duly authorized to sign Bid for and on behalf of

…………………………………………………

…………………………………………………



FORM IIIBid No- DTA 07/2006

COMMERCIAL DEVIATIONS

Following are the Commercial Deviations and variations from the specificationsfor the for Service & Supportfor the computerization project of the Directorate of Treasuries and Accounts, MP. These deviations and variations are exhaustive. Except these deviations and variations, the entire work shall be provided as per bidspecifications and delivery schedules.

SLNo

ClauseNo

PageNo

Statement of Deviations &Variations

FinancialEffects (in

Rs.)

Date:………… Signature………………..……………….

In the capacity of ……………………….

Place:………….. Duly authorized to sign Bid for and on behalf of……………………………………………………..



FORM IVBid No- DTA 07/2006

PARTICULARS AND QUALIFICATIONS OF THEBIDDER

A. Particulars of the organization1. Name of the organization ……………………………………………

2. Address ……………………………………………………………………………………………………………………………………………………………………………………

Telephone No (s) ……………………………………………Fax No (s) ……………………………………………

3. Legal Status ……………………………………………(Attach proof)

4. Ownership ……………………………………………

SlNo

Name of persons owningmore than 5% stake in theorganization

Nationality ofthe stakeholders

Details of restrictions,if any on transfer ofstake



5. In case the organisation is a public sector undertaking, …………………..indicate the percentage share of Govt. holding.

6. Classification (please athe appropriate category)i. Manufacturerii. Authorized Agentiii. Dealeriv. Others (please specify)

7. Details of organisation/ personnel: Give organisation chart for following indicatingclearly the names and addresses of persons at various levels dealing with thefollowing category of responsibilities.i. Administrationii. Quality Assuranceiii. Marketingiv. Service and Support

SlNo

Category ofresponsibility

Designation Name andAddress of

person

ContactTelephoneNo. And

Fax



8. Annual turnover for the last 3 years-

SlNo

FinancialYear Total

AnnualTurnover(in Rs)

Service andSupport

Other IT relatedservices

1 2 3 4 51 2002-20032 2003-20043 2004-2005

Please attach Balance-Sheet or Income-Expenditure and Asset-liabilities statusposition during the last 3 years, duly audited by Chartered Accountant / StatutoryAuditors.

9. List of service centers available in the state of MP (District wise)

SlNo

Name ofthe

District

LocationAnd

Address

Type ofarrangement

, whetherowned /

outsourced /contracted /

other(specify)

Details ofobligationsof service,which canbe carried

outthrough

the center.

No. ofmaintenance

personnelnormally

deployed atthe center.

No. ofsites

beingcoveredby thiscenter,

atpresent.



B. Particulars of the original equipment manufacturer, incase the supplier is not theoriginal equipment manufacturer.

A. Particulars of the organization1. Name of the organization …………………………………………………2. Address …………………………………………………

………………………………………………………………………………………………………………………………………………………

Telephone No (s) …………………………………………………Fax No (s) …………………………………………………

3. Legal Status …….……………………………………………(Attach proof)

4. Ownership …….……………………………………………

SlNo

Name of persons owningmore than 5% stake in theorganization

Nationality ofthe stakeholders

Details of restrictions,if any on transfer ofstake



5. In case the organisation is a public sector undertaking, …………………..indicate the percentage share of Govt. holding.

6. Classification (please athe appropriate category)i. Manufacturerii. Authorized Agentiii. Dealeriv. Others (please specify)

7. Details of organisation/ personnel: Give organisation chart for followingindicating clearly the names and addresses of persons at various levels dealing withthe following category of responsibilities.i. Administrationii. Quality Assuranceiii. Marketingiv. Service and Support

SlNo

Category ofresponsibility

Designation Name andAddress of

person

ContactTelephoneNo. And

Fax



9. Annual turnover for the last 3 years-

SlNo

FinancialYear Total

AnnualTurnover(in Rs)

Service andSupport

Other IT relatedservices

1 2 3 4 51 2002-20032 2003-20043 2004-2005

Please attach Balance-Sheet or Income-Expenditure and Asset-liabilities status positionduring the last 3 years, duly audited by Chartered Accountant / Statutory Auditors.

10. Details of testing facilities available with the supplier.

i. List of personnel employed for testing purpose.ii. List of test carried out at supplier’s site/plant.iii. List of test, which are outsourced.iv. of organisation to which testing work is outsourced.

11. List of service centers available in the state of MP (District wise)

SlNo

Name ofthe

District

LocationAnd

Address

Type ofarrangement

, whetherowned /

outsourced /contracted /

other(specify)

Details ofobligationsof service,which canbe carried

outthrough

the center.

No. ofmaintenance

personnelnormally

deployed atthe center.

No. ofsites

beingcoveredby thiscenter,

atpresent.



C. Particulars of Authorisation of the person signing these documents on behalf of theBidder.

1. Name, Designation & Address of the …..…………………………

authorised person ……….……………………

……….……………………

2. Name, Designation & Address of the ……………………………

person authorizing for signing the ……………………………

document ……………………………

3. Details of documents showing that the ……………………………

person mentioned in entry 3 (2) above, is ……………………………

authorised to issue such an authority ……………………………

4. Type / form of the issued authority ……………………………

(Whether irrevocable power of attorney …….………………..……

/authority Letter etc.) ……………………………

……………………………

5. Extent of liability covered under this ……………………………

Authority ……………………………

Please enclose the original authorization document.

(Signature)………………………..

in the capacity of ……………………

duly authorised to sign Bid for and on behalf of

.......….………………………………………….



FORM V Bid No- DTA 07/2006

Duly Authenticated list of Full Time Personnel Employed by the bidder for Service &Support

SlNo NAME DESIGNATION EDUCATIONAL

QUALIFICATION

DATE OFJOINING THE

ORGANIZATION

Date:………… Signature……………………….

In the capacity of …………………….

Place:………….. Duly authorized to sign Bid for and on behalf of

……………………………………………………..



FORM VIBid No- DTA 07/2006

TECHNICAL DEVIATIONS

Following are the technical deviations and variations from the specifications for thefor Service & Supportfor the Computerization Project for the Directorate

of Treasuries and Accounts, MP. These deviations and variations are exhaustive.Except these deviations and variations, the entire work shall be executedas per bid document specifications.

SlNo

ClauseNo

PageNo

Statement of Deviations &Variations

Reasons forChange



Place:………….. Duly authorized to sign Bid for and on behalf of ……………………………………………………..



FORM VIIBid No- DTA 07/2006

TIME SCHEDULE FOR CARRYINGOUT ACTIVITIES AT PROJECT SITES

S.No

Details of Items for Servicesand support to be Provided

For

Approximate Volumeof Work at sites

Activity at the sites

1. ORACLE SOFTWARE:a) Oracle 9i DS release 2 .b) Oracle 9i DB EnterpriseEditionc) Oracle 9i DB StandardEdition V.2d) Oracle 9i AS EnterpriseEdition V.2

Oracle9i DS (1),Oracle 9iDB-Ent.Ed(75),Oracle Std. Ed (1156),Oracle 9iAS-Ent. Ed(1231)128 servers installed at62 sites.

Annual Maintenanceof service & Supportfor mainteance ofsoftware in 04 equalquarters.

Date:………… Signature ……………………….

In the capacity of ...…………………….




FORM VIIIBid No- DTA 07/2006

PROFORMA FOR PERFORMANCE STATEMENT

Summary Profiles of Projects of value were than Rs 20 lakhs,Completed

(For SERVICE & SUPPORT OF ORACLE SOFTWARE During lastThree Years

SlNo

Name, Address,Telephone no.& fax no. oforganization

Descriptionof the items

Value ofContract(in Rs.)

Period ofExecution

Remarks

1 2 3 4 5 6



Place:………….. Duly authorized to sign Bid for and on behalf of…………………………………………………….



FORM IXBid No- DTA 07/2006

CONTRACT PROFORMA

THIS AGREEMENT is made on the ...... day of ...............2006 betweenCommissioner of Treasuries & Accounts, M.P. Bhopal (hereinafter called "theCompetent Authority") of the one part and ………………………….…….................................…………………………………………(Name of Bidder)(hereinafter called "the supplier") on the other part:

WHEREAS the Competent Authority is desirous that certain services viz.SERVICE & SUPPORT OF ORACLE SOFTWARE should be performed and hasaccepted a bid by the sum of Rs..............…………………………………. (ContractPrice in Words and Figures ) (hereinafter called "the Contract Price").

NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:

1. In this Agreement words and expressions shall have the same meanings as arerespectively assigned to them in the Bid Document.

2. The following documents shall be deemed to form and be read and construed aspart of this Agreement viz:

(a) The Bid Form, Particulars and Qualifications of the Bidder, Technical and

Commercial

deviations.

(b) The General Conditions of Contract;

(c) The Technical Specifications;

(d) The Schedule of Requirements;

(e) The Competent Authority 's Notification of Award.

(f) PRICE SCHEDULE Annexure "A'.

(In Rs………..)



SlNo

Brief ItemDescription

Rate per item TOTAL

1 2 3 4

3. The contract shall begin from the date of signing of contract. The delivery schedule

shall begin from the issue of first work order, which will be considered as zero date for

all the activities mentioned in the schedule.

4. In consideration of the payments to be made by the Competent Authority to the biddercovenants with the Competent Authority to provide the SERVICE & SUPPORT OFORACLE SOFTWARE and to remedy defects therein in conformity in all respects withthe provisions of the Contract.

5. The Competent Authority hereby covenants to pay the supplier in consideration of theprovision of the SERVICE & SUPPORT OF ORACLE SOFTWARE of defects therein,the contract price or such other sum as may become payable under the provisions of thecontract at the times and in the manner prescribed by the contract.



FORM X Bid No. DTA- 07 /2006

PARTICULARS OF BID SECURITY

1. Name of the Bank …………………………………………

2. Name, Address, Tel. No. …………………………………………

& Fax No.s of Bank Branch ....………………………………………

issuing the draft …………………………………………

3. Code No of Bank Branch …………………………………………

4. Code No. of signatories …………………………………………

5. Amount of Draft …………………………………………

6. Bank Draft No. & Date …………………………………………

7. Valid up to (give date) …………………………………………






FORM XIBid No. DTA 07/2006

PARTICULARS OF PERFORMANCE SECURITY

1. Name of the Bank …………………………………………

2. Name, Address, Tel. No. …………………………………………

& Fax No.s of Bank Branch ....………………………………………

issuing the draft …………………………………………

3. Code No. of Bank Branch …………………………………………

4. Code No. of signatories …………………………………………

5. Amount of Draft …………………………………………

6. Bank Draft No. & Date …………………………………………

7. Valid up to (give date) …………………………………………



Place:………….. Duly authorized to sign Bid for and on behalf of…………………………………………………..



Annexure- A

LIST OF SITES OF FINANCE DEPARTMENT AND DIRECTORATE OF TREASURIES & ACCOUNTS

(DIVISION-WISE)

Name of Office Location1. Directorate of Financial Management

Information Services,Finance Department, VallabhBhawan, Mantralaya, Bhopal.

1. Head Office, Directorate Treasuries &Accounts. M.P. Bhopal

Paryavas Bhavan, Fifth FloorBlock'A' Mother Teresa Road,Bhopal

1- Joint Director TreasuriesAccounts & Pension, Bhopal Division

Satpura Bhavan, Bhopal

1- District Treasury, Bhopal Near Old Secretariat, Bhopal2- District Treasury, Sehore Sehore3- District Treasury, Vidisha Vidisha4- District Treasury, Raisen Raisen5- District Treasury, Betul Betul6- District Treasury, Rajgarh (Biawara) Rajgarh7- Vallabh Bhavan Treasury, Bhopal Satpura Bhavan, Bhopal8- District Treasury, Hoshangabad Hoshangabad9- District Treasury, Harda Harda10- Vindhyachal Treasury, Bhopal Vindhyachal Bhavan, Bhopal2- Joint Director Treasuries Accounts &

Pension, Indore DivisionIndore (M.P.)

1- City Treasury, Indore Indore2- District Treasury, Indore Kothi, Indore3- District Treasury, Dhar Dhar4- District Treasury, Khargone Khargone5- District Treasury, Khandwa Khandwa6- District Treasury, Jhabua Jhabua7- District Treasury, Badwani Badwani8- District Treasury, Burhanpur Burhanpur3- Joint Director Treasuries Accounts &

Pension, Jabalpur DivisionNapier Town, Jabalpur

1- District Treasury, Jabalpur Collecatorate, Jabalpur2- City Treasury, Jabalpur Sadar Bazar, Jabalpur3- District Treasury, Narsinghpur Narsinghpur4- District Treasury, Katni Katni5- District Treasury, Balaghat Balaghat6- District Treasury, Seoni Seoni7- District Treasury, Chhindwara Chhindwara8- District Treasury, Dindori Dindori9- District Treasury, Mandla Mandla4. Joint Director Treasuries Accounts Bharti Nagar,



& Pension, Ujjain Division Ujjiain, M.P.1- District Treasury, Ujjain Ujjain2- District Treasury, Ratlam Ratlam3- District Treasury, Neemach Neemach4- District Treasury, Dewas Dewas5- District Treasury, Shajapur Shajapur6- District Treasury, Mandsaur Mandsaur5- Joint Director Treasuries Accounts &

Pension, Rewa DivisionTansen Complex, Rewa

1- District Treasury, Rewa Rewa2- District Treasury, Satna Satna3- District Treasury, Sidhi Sidhi4- District Treasury, Shahdol Shahdol5- District Treasury, Umariya Umariya6- District Treasury Anuppur Anuppur6. Joint Director Treasuries Accounts &

Pension, Gwalior DivisionMotimahal,Gwalior

1- Motimahal Treasury, Gwalior Mootimahal Gwalior2- District Treasury, Gwalior Gorkhi, Gwalior3- District Treasury, Morena Morena4- District Treasury, Shivpuri Shivpuri5- District Treasury, Bhind Bhind6- District Treasury, Guna Guna7- District Treasury, Sheopur Sheopur8- District Treasury, Datiya Datiya9- District Treasury, Ashoknagar Ashoknagar7- Joint Director Treasuries Accounts &

Pension, Sagar DivisionMakroniya,Sagar

1- District Treasury, Sagar Collectorate, Sagar2- District Treasury, Damoh Damoh3- District Treasury, Chhatarpur Chhatarpur4- District Treasury, Panna Panna5- District Treasury, Tikamgarh Tikamgarh



The END of Document

Oraclesoftware_tender_final(18.04.2006)