compliance 2.0: how to manage enterprise 2.0 tools
TRANSCRIPT
Agenda
• Introduction to Enterprise 2.0
• Enterprise 2.0 technologies
• Enterprise 2.0 and the Enterprise
• Managing Enterprise 2.0 Tools Effectively
Web 2.0
• “Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this:
Build applications that harness network effects to get better the more people use them.”
-- Tim O’Reilly, 12/10/2006
Office 2.0
• First described by Ismael Ghalimi in 2005
• “Use of Web 2.0
for Office 1.0 tasks.”
– Scott Deitzen, Zimbra
Office 2.0
• “Working where you want, when you want, and being able to conduct real business.”– blognation Canada
Enterprise 2.0
• “Enterprise 2.0 focuses on platforms companies can buy or build to make visible the practices and outputs of their knowledge workers.”
-- Andrew McAfee, 5/2006
Enteprise 2.0
• “Enterprise 2.0 is the application of the Web 2.0 technology and mindset within an organization.”
--Mike Riversdale, E20 New Zealand Style, 2/2008
The 2.0 meme
• It’s all about me
• And my networks
• It’s open
• Emergent
• Fast
• And always on
Source: Ray Sims’ Learning Connections blog11
Web 2.0 characteristics
• An approach, not a
technology
• Emergent structures
• Software as a service
• Information reuse
• Social networking
• Perpetual beta
Web-based email
• Many different applications available
• Provide secure web-based access to email
• Provide 1+ GB storage/user
• Allow 20, 50, 100MB
attachments
• Forward to/from other
accounts
Web-based office suites
• Many different applications available
• Fully-featured to fairly narrow– Generally compatible with common Office
functionality
• May default to private or public
Blogs
• Project updates
• Organizational updates
• Customer communication
• Notification of changes
• Lessons learned
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Wikis
• Knowledge base/customer service
• Meeting agenda and minutes
• Collaborative authoring and publishing
• Proposals and presentations
• Contract negotiation
• Collect and organize
research18
RSS feeds
• Subscription to updates from blogs, wikis
• Notification of system changes
• Competitive and market intelligence
• Publish organizational
updates
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Social networks
• Expertise management
• Tap unknown resources
• Contact management
• Alternative to email– That users are already
using– That allows tagging,
blogging, etc.
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Mashups
• Connect two or more data sources using loosely coupled connectors– Combine sales data with maps– Combine shipping and order data– Provide customers with
(non-sensitive) status monitoring
22
What makes Enterprise 2.0 enterprise-y?
• Control over implementation model
• Standards support
• Security and identity
• Access to enterprise data
• Data quality
• Regulatory compliance
Email vs. wiki-based collaboration
Image source: Chris Rasmussen,
US National Geospatial Intelligence Agency
Not in our organization….
If you don’t like change, you're going to like irrelevance even less.
--Gen. Eric Shinseki
11/8/2001
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The bad news
• You can’t prohibit them– There are too many
of them– They are constantly
changing– IT has other fires to fight
So which ones are right for YOUR organization?
• How transparent are you?
• Do you share?
• Which ones are
already being used?
• In other words, any of them….
The good news
• Some tools need to be managed for efficiency rather than compliance– RSS feeds– Social bookmarking
del.icio.ussocial bookmarking
The good news
• E20 tools use standard formats and interfaces
• XML, RSS
• SOAP, REST
• Open Document Format
The good news
• Most of them can be secured or set up to be private– Blogs – Wikis– Social networks– RSS– Web-based office – Web-based email
The good news
• There are enterprise versions of every Enterprise 2.0 application– Hosted internally– Secured access– Appliance-based
Compliance 2.0
• Address in policies– Whether Web 2.0 solutions will be allowed– Which tools will be allowed or supported
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Compliance 2.0
• What type of information can be published
• Whether posts, etc. will be reviewed pre- or post-publication– The value of these tools is in making
collaboration fast and easy, not slow and bureaucratic.
Compliance 2.0
• Consider whether to implement versions inside the firewall
• Review SLAs with hosted providers to determine whether you can live with them
Additional resources
• Andrew McAfee’s Enterprise 2.0 blog– http://blog.hbs.edu/faculty/amcafee/
• Dion Hinchcliffe’s Web 2.0 blogs– http://blogs.zdnet.com/Hinchcliffe/ – http://web2.wsj2.com/
Additional resources
• Scoble, Robert, and Shel Israel. Naked conversations: How blogs are changing the way businesses talk with customers. Wiley, 2006.– http://scobleizer.com/ – http://redcouch.typepad.com/
Additional resources
• Tapscott, Don, and Anthony D. Williams. Wikinomics: How Mass Collaboration Changes Everything. Portfolio Hardcover, 2006.– http://wikinomics.com/blog/– http://www.socialtext.net/wikinomics/index.cgi
Additional resources
• Weinberger, David. Everything is Miscellaneous: The Power of the New Digital Disorder. Times Books, 2007.– http://www.everythingismiscellaneous.com
For more information
Jesse Wilkins
CDIA+, LIT,edp, ICP, ermm, ecmm, bpms
Access Sciences Corporation
http://informata.blogspot.com
AIM/YIM: jessewilkins8511
(303) 574-1455 direct