37

Thailand’sTop 10Predictions

Becoming DIGITAL-NATIVEMultiplying Innovation in the DX Economy

#IDCFutureScapes

Prediction #1

38

DX PlatformsBy 2020, 20% of All Enterprises Will Have Fully Articulated an Organizationwide Digital Transformation Platform Strategy and Will Be in the Process of Implementing That Strategy as the New IT Core for Competing in the Digital Economy

By 2020, 20% of All Enterprises Will Have Fully Articulated an Organizationwide Digital Transformation Platform Strategy and Will Be in the Process of Implementing That Strategy as the New IT Core for Competing in the Digital Economy

39

DX Platforms

Dynamic Web App

IoT Predictive Maintenance

NewUse-cases

Mobile App

ISLANDSOF INNOVATION

IMPLEMENTINGDX PLATFORM

SourceIDC FutureScapes Worldwide Digital Transformation 2018 Predictions;IDC Perspective: The DX Platform – Rearchitecting for Scale

BUILDING‘DIGITAL IT’

The creation of a new way of designing, sourcing, integrating, and running ITThat accelerates digital innovation at the scale and pace required to compete in the DX economy

By 2020, 20% of All Enterprises Will Have Fully Articulated an Organizationwide Digital Transformation Platform Strategy and Will Be in the Process of Implementing That Strategy as the New IT Core for Competing in the Digital Economy

40

DX Platforms

The future enterprise IT foundation for digital transformation

DX platform is “data-driven” in nature. It accelerates DX initiatives, enabling the rapid creation of externally facing digital products, services, and experiences, while aggressively modernizing the internal“intelligent core” environment in parallel.

By 2020, 20% of All Enterprises Will Have Fully Articulated an Organizationwide Digital Transformation Platform Strategy and Will Be in the Process of Implementing That Strategy as the New IT Core for Competing in the Digital Economy

41

DX Platforms

DX platform strategy as a key enabler for the longer-term success

Prediction #2

43

Open API EcosystemBy 2021, More than One-Third of the TH500 Will See an Average of One-Third of Their Digital Services Interactions Come Through Their Open API Ecosystems, Up from Virtually 0% in 2017 — Amplifying Their Digital Reach Far Beyond Their Own Customer Interactions

By 2021, More than One-Third of the TH500 Will See an Average of One-Third of Their Digital Services Interactions Come Through Their Open API Ecosystems, Up from Virtually 0% in 2017 — Amplifying Their Digital Reach Far Beyond Their Own Customer Interactions

44

Open API Ecosystem

SourceIDC FutureScape: Worldwide IT Industry 2018 Predictions

Clo

sed

AP

Is v

s O

pe

n A

PIs

ENTERPRISE DATA

By 2021, More than One-Third of the TH500 Will See an Average of One-Third of Their Digital Services Interactions Come Through Their Open API Ecosystems, Up from Virtually 0% in 2017 — Amplifying Their Digital Reach Far Beyond Their Own Customer Interactions

45

Open API Ecosystem

By 2021, More than One-Third of the TH500 Will See an Average of One-Third of Their Digital Services Interactions Come Through Their Open API Ecosystems, Up from Virtually 0% in 2017 — Amplifying Their Digital Reach Far Beyond Their Own Customer Interactions

46

Open API Ecosystem

The DX of industries

The rise of collaborative cross industries. Connected

healthy lifestyle

Prediction #3

48

Digital BusinessBy 2018, 30% of CIOs Will Put Experiential Engagement, Data Monetization, or Digital Business at Scale at the Top of Their Agenda

49

Digital Business

Source: IDC FutureScape: Worldwide CIO Agenda 2018 Predictions

ExperientialEngagement

Enhancement of customer experiences by providing self-service and after-sale support through the efficient 24/7 multi-channels for both customers and agents

DataMonetization

Traffic data monetization from property developers, retail mall management and city development entities. Pull-through revenue for F&B outlets at resting stops

Digital Businessat Scale

Successfully integration of IT and OT in all cement plant areas, resulting in the creation of the first digitally connected plant in Thailand

By 2018, 30% of CIOs Will Put Experiential Engagement, Data Monetization, or Digital Business at Scale at the Top of Their Agenda

CIOs will begin down the path of transformation their data and business operations to handle digital transformation

Prediction #4

51

Cloud 2.0By 2021, Enterprises' Spending on Cloud Services and Cloud-Enabling Hardware, Software, and Services Will Reach THB48 Billion, Leveraging the Diversifying Cloud Environment That Is 15% at the Edge, Over 10% Specialized (Non-x86) Compute, and Over 30% Multicloud

By 2021, Enterprises' Spending on Cloud Services and Cloud-Enabling Hardware, Software, and Services Will Reach THB48 Billion, Leveraging the Diversifying Cloud Environment That Is 15% at the Edge, Over 10% Specialized (Non-x86) Compute, and Over 30% MulticloudCloud 2.0

The adoption of AI and IoT workloads,

simulation of real-life scenarios, and

more SourceIDC FutureScape: Worldwide IT Industry 2018 Predictions

Cloud 2.0 the Evolution of

Cloud

Multicloud is the next step after hybrid cloud. As with hybrid cloud, multicloud architectures involve:

▪ A multitude of public cloud and private cloud deployment models

▪ Data exchange of some form (from high-level API connection to low-level storage transfer) between the different environments

Multicloud Cloud at the Edge will support devices processing vast amounts of information with the needs for information to be processed in real time.

This means even the split-second latency required to pass information between these systems and the cloud simply takes too long.

Cloud at the Edge Specialized cloud instance hardware to enablethe cloud to become the launch pad for hardware optimized for AI workloads, IoT workloads, simulation of real-life scenarios, computation of complex outcomes, and more.

Specialized cloud instance hardware

By 2021, Enterprises' Spending on Cloud Services and Cloud-Enabling Hardware, Software, and Services Will Reach THB48 Billion, Leveraging the Diversifying Cloud Environment That Is 15% at the Edge, Over 10% Specialized (Non-x86) Compute, and Over 30% Multicloud

53

Cloud 2.0

Prediction #5

55

Risk and TrustBy 2018, 30% of CIOs Will Refocus Cybersecurity Around Authentication and Trust to Manage Business Risks, Initiating the Retirement of Systems That Cannot Ensure Data Protection.

By 2018, 30% of CIOs Will Refocus Cybersecurity Around Authentication and Trust to Manage Business Risks, Initiating the Retirement of Systems That Cannot Ensure Data Protection.

56

Risk and Trust

User Experience

The needs to maintain a level of user experience that is palatable

of average users

SourceIDC FutureScape: Worldwide CIO Agenda 2018 Predictions

By far, the biggest threat to growth of the DX economy is the continuing erosion of trust, exacerbated by rising cybersecurity breaches. Strengthening digital trust - at scale - is a paramount priority for enterprises.

With the rise of theft, ransom, and cyberattacks, DX leadership team must support and ensure strong proactive measures to guaranty security and build trust in their brand.

The lead security executive and his/her team must build trust in enterprise systems and earn a mandatory security label to conduct business.

Security Threats

Ever-increasing volatility of security threats

57

Risk and Trust

DYNAMIC GATEWAY

PATCH INDEPENDENCE

By 2019, 75% of CIOs will refocus cybersecurity around authentication and trust to manage business risks, initiating the retirement of systems that cannot ensure data protection

Security levels will adjust based on levels of risk to the system with reporting determining real-time actions taken based on trust level and impact level.

Systems that cannot be adjusted to meet these needs will be replaced or retired

Prediction #6

59

DX TalentBy 2020, 25% of New Operation-Based Technical Position Hires Will Be Screened for Analytical and AI Skills, Enabling the Development of Data-Centric DX Projects Without Hiring New Data-Centric Talent.

By 2020, 25% of New Operation-Based Technical Position Hires Will Be Screened for Analytical and AI Skills, Enabling the Development of Data-Centric DX Projects Without Hiring New Data-Centric Talent.

60

DX Talent

SourceIDC FutureScape: Worldwide Digital Transformation 2018 Predictions

The Future Organizations

Becoming thedigital native-enterprise

The Future Workforce

Increasing demandfor digital talents

The Future Machines

More than half of TH B2B enterprises have cognitive/AI

adoption plans

New hires will be expected to analyze large volumes of data, act on the insights garnered from the analysis, and apply AI capabilities to optimize or automate processes

61

DX Talent

SourceJobsDB

By 2020, 25% of New Operation-Based Technical Position Hires Will Be Screened for Analytical and AI Skills, Enabling the Development of Data-Centric DX Projects Without Hiring New Data-Centric Talent.

Continuous Improvement Engineer

Global Markets Planning Officer

Failure Analysis Engineer

Prediction #7

63

Digital AssistantsBy 2019, Personal Digital Assistants and Bots Will Execute Only 3% of Transactions, But They Will Influence 10% of Sales, Driving Growth Among the Organizations That Have Mastered Utilizing Them.

By 2019, Personal Digital Assistants and Bots Will Execute Only 3% of Transactions, But They Will Influence 10% of Sales, Driving Growth Among the Organizations That Have Mastered Utilizing Them.

64

Digital Assistants

Source:IDC FutureScape: Worldwide Analytics and Information Management 2018 Predictions

Connected to automated shopping and delivery services, bots and digital personal assistants can order groceries and other goods and facilitate replenishment orders

Prediction #8

66

5G / Mobile IoTBy 2021, 5G's Broad Enablement of IoT Use Cases Will Drive 50% of TH500 Companies to Spend THB 200 Million on Connectivity Management Solutions

By 2021, 5G's Broad Enablement of IoT Use Cases Will Drive 50% of TH500 Companies to Spend THB 200 Million on Connectivity Management Solutions

67

5G / Mobile IoT

• The higher data rates and capacity, will enable high-bandwidth IoT applications

• The higher connection density will support up to 1 million connected devices per square meter

• The lower latency will enable IoT applications in which responsiveness is a critical factor

SourceIDC FutureScape: Worldwide IoT 2018 Predictions

5G to lift the limits that 4G can support

Higher Data Capacity

Lower Latency Denser Connection

Support

5G 5G will benefits IoT applications

• The concept of “network slicing” tailored to the needs of a specific application

By 2021, 5G's Broad Enablement of IoT Use Cases Will Drive 50% of TH500 Companies to Spend THB 200 Million on Connectivity Management Solutions

68

5G / Mobile IoT

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

0 1 2 3 4 5 6 7 8 9 10

503M

250M

225M

CA

GR

Ranking

Manufacturing OperationsFreight Monitoring

Production Asset Management

575M

Smart Home

Smart Grid

Connected Vehicles

Omni-Channel Operations

Smart Buildings

Fleet Management

Use Cases of IoT

Prediction #9

70

Home IoT SecurityBy 2020, 22% of DIY Home IoT Solutions Will Have Experienced a Security Breach, as Compared with 12% of Solutions Implemented by a Fully Managed Service Provider

By 2020, 22% of DIY Home IoT Solutions Will Have Experienced a Security Breach, as Compared with 12% of Solutions Implemented by a Fully Managed Service Provider

71

Home IoT Security

The Increment of DIYHome IoT Devices

Source:IDC FutureScape: Worldwide Consumer DX and Home IoT 2018 Predictions

The Changes of Cyberthreats IoT & Web application

security vulnerabilities

Data exposure

Lack of Encryption

Although home internet of things is still in its relative infancy, 2 broad segments have emerged – DIY solutions and fully managed solutions

By 2020, 22% of DIY Home IoT Solutions Will Have Experienced a Security Breach, as Compared with 12% of Solutions Implemented by a Fully Managed Service Provider

72

Home IoT Security

SourceIDC 3Q, 2017 – For areas that IDC covers, the top 3-5 market share leaders are represented. For areas that IDC does not cover, vendor selection is up to analyst discretion

IoT for Consumers

By 2020, 22% of DIY Home IoT Solutions Will Have Experienced a Security Breach, as Compared with 12% of Solutions Implemented by a Fully Managed Service Provider

73

Home IoT Security

Device andSensor Security

Network andEdge Security

Secure Analytics& EnablementInfrastructure

IoT Physical Safetyand SecurityData

Securing IoT Solutions

Prediction #10

75

Mobile PaymentBy 2020, Mobile Devices Will Become the De Facto Payment Acceptance Terminal in Thailand Markets and Among New SMBs - This Access Drives 10% Growth in Revenue in SMBs

By 2020, Mobile Devices Will Become the De Facto Payment Acceptance Terminal in Thailand Markets and Among New SMBs - This Access Drives 10% Growth in Revenue in SMBs

76

Mobile Payment

TechnologyReadiness

The Move toward Cashless Society

Consumer Behavior

SourceIDC FutureScapes Worldwide Mobility 2018 Predictions – Mobile Payment; IDC Worldwide Quarterly Mobile Phone Tracker (2017Q2 Forecast Installed Base Release); United Nations: World Population Prospects 2017; OSMEP Thailand; and Bank of Thailand

Mobile devices now form a vital component of transactions and commerce in ThailandThai SMBs no longer need to spend capital on expensive point-of-sale (POS) solutions

+ =

By 2020, Mobile Devices Will Become the De Facto Payment Acceptance Terminal in Thailand Markets and Among New SMBs - This Access Drives 10% Growth in Revenue in SMBs

77

Mobile Payment

Technology Readiness

SourceIDC FutureScapes Worldwide Mobility 2018 Predictions – Mobile Payment; IDC Worldwide Quarterly Mobile Phone Tracker (2017Q2 Forecast Installed Base Release); United Nations: World Population Prospects 2017; OSMEP Thailand; and Bank of Thailand; Wikipedia – The Photographer

Payment and Transaction Technology

SecurityReadiness

Mobile PhoneTechnology

64%7%

29%

Smartphone Penetration

By 2020, Mobile Devices Will Become the De Facto Payment Acceptance Terminal in Thailand Markets and Among New SMBs - This Access Drives 10% Growth in Revenue in SMBs

78

Mobile Payment

Consumer Behavior

SourceIDC Mapping Out the Next Opportunity: Online Payments in the Greater Southeast Asian Region (1H17 Update – September 2017)

37%in 2014

Share of Non-cash Consumer Payments for Thailand

46%in 2017*

60%in 2020*

By 2020, Mobile Devices Will Become the De Facto Payment Acceptance Terminal in Thailand Markets and Among New SMBs - This Access Drives 10% Growth in Revenue in SMBs

79

Mobile Payment

Cashless Society

SourcePromptPay, mPay, Wallet by True Money, Jaew wallet, LINE Pay, Digio, Siam Commercial Bank (SCB), Bangkok Bank, Kasikorn Bank, Krung Thai Card (KTC), Thanachart Bank, Bank of Ayudhya (Krungsri)

Driven by Financial Institutions and Government

National Standardized QR Code

81

Thailand’sTop 10Predictions

Becoming DIGITAL-NATIVEMultiplying Innovation in the DX Economy

#IDCFutureScapes