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Tourist Guide

GOVERNMENT OF INDIA MINISTRY OF SKILL DEVELOPMENT & ENTREPRENEURSHIP

DIRECTORATE GENERAL OF TRAINING

COMPETENCY BASED CURRICULUM

TOURIST GUIDE (Duration: One Year)

CRAFTSMEN TRAINING SCHEME (CTS)

NSQF LEVEL- 4

SECTOR –TRAVEL, TOURISM AND HOSPITALITY

Tourist Guide

TOURIST GUIDE

(Non-Engineering Trade)

(Revised in 2018)

Version: 1.0

CRAFTSMEN TRAINING SCHEME (CTS)

NSQF LEVEL - 4

Developed By

Ministry of Skill Development and Entrepreneurship

Directorate General of Training CENTRAL STAFF TRAINING AND RESEARCH INSTITUTE

EN-81, Sector-V, Salt Lake City, Kolkata – 700 091

Tourist Guide

The DGT sincerely acknowledges contributions of the Industries, State Directorates,

Trade Experts, Domain Experts and all others who contributed in revising the curriculum. Special acknowledgement is extended by DGT to the following expert members who had contributed immensely in this curriculum.

List of Expert Members contributed/ participated for finalizing the course curriculum of Tourist Guide Trade.

S No. Name & Designation Sh/Mr/Ms Organization Remarks

1. DeepankarMallick, Director, Chairman

ATI-Kanpur Member

2. Anil kumar, Joint Director of Training.

ATI-EPI Dehradun Member

3. MaganBhan,dari, F&B Manager

Hotel Great value, Rajpur Road , Dehradun

Member

4. H.S. Nigam, V.I. ATI-kanpur Member 5. R.C.Pandey, Principal Government Institute of Hotel

Management and Nutrient, Dehradun

Member

6. Udaychamyal, Lecturer Institute of Hotel Management, Dehradun

Member

7. Ashok Devi Trivedi, Dy. Director

RVTI Allahabad. Member

8. Usha Devi Mishra, T.O.(D.M) RVTI Allahabad Member 9. V.S. Kaintura, Manager Jeet Restaurant, Mussoorie Member 10. S.K. Suri, Manager New India Tourist Centre,

Dehradun Member

11. Rajendra Singh, Manager Catering

Ramanand Residency, Mussoorie Member

12. Pankaj Thapliyal , G.M. Country Inn, Mussoorie Member 13. P.K.Shrma, Personal manager Jay Pee Residency, Mussoorie Member 14. NeerajAggrawl, Director Ram Institute of hotel

Management, Dehradun Member

15. Amol Aswal, Principal New taj Institute of Hotel Management, Dehradun

Member

16. ShubenderRohilla, Hotler Ramanand Residency, Mussoorie Member 17. G.R.Uniyal, Proprietor Uniyal Bakers Member 18. Sachinkumar, Instructor

Catering & Hospitality. RVTI, Allahabad. Member

ACKNOWLEDGEMENT

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19. Sanjay, Catering in charge Taj Institute of Hotel Management,, Dehradun.

Member

20. SatyBir Singh, Administrative Officer

Lal Bahadur Shastri National Academy, Musssoorie

Member

21. V.P.S.Negi, H.O.D. KukrejaInstituta of Hotel Management, Dehradun

Member

22. Vivek Kumar, Assistant lecturer

Institute of Hotel Management, Dehradun

Member

23. C.S. Negi, A.G.M. GMVN, Dehradun Member 24. Sanjivkumar, Principal ITI Gujrala, Dehradun Member 25. P.S. Negi, Head of catering

Department Kukreja Institute of Hotel Management, Dehradun

Member

26. A.K. Singh, Joint. Director Tourism Development Board Uttaranchal, Dehradun

Member

27. Capt. Yogesh Uniyal, Manager Uniyal Bakers and manufacturers.

Member

28. Neena Sharma, Director Synergy consultant, Dehradun Member 29. Ravindra Mohan Kala, State

Secretary, Scout & Guide 55-Rajpur road, Dehradun Member

30. TanujNayyar, Senior Says Chef.

Jay Pee Residency, Manore-Mussoorie.

Member

31. P. N.Yadav, Dy. Director. ATI Kanpur Member

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S No. Topics Page No.

1. Course Information 1

2. Training System 2-5

3. Job Role 6

4. General Information 7-8

5. NSQF Level Compliance 9

6. Learning/ Assessable Outcome 10-11

7. Learning Outcome with Assessment Criteria 12-17

8. Trade Syllabus 18-27

9. Core Skill – Employability Skill 28-32

10. Annexure I - List of Trade Tools & Equipment 33-35

List of Tools & Equipment for Employability Skill 36

11. Annexure II - Format for Internal Assessment 37

CONTENTS

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During the one-year duration of “Tourist Guide” trade, a candidate is trained on Professional Skill, Professional Knowledge and Employability Skill. In addition to this, a candidate is entrusted to undertake project work, extracurricular activities and on-the-job training to build up confidence. The broad components covered related to the trade are categorized in two semesters each of six months duration. The semester wise course coverage is categorized as below:

1st Semester – In the first semester, the trainee learns about different types of Tourism industry, organizational hierarchy of tourism industry and Role/ function of Govt. & Tourist Boards, ITDC, State Govt. Tourist Dept. & Tourism Corporations etc. The Trainee carries out survey of places of tourist interest, understand packages/ offers to promote tourism. Collect information, identifies different categories of accommodation available in the city and different modes of transport available for the tourists. Visit to the Passport Office to learn the procedure of obtaining passport for a tourist and plans tour programme for inbound and out bound foreign nationals taking various factors into consideration. The trainee learns the procedure for bookings, cancellation, changing of tickets & concession given in Railways. The Trainee also undergoes four weeks on-job Training. 2nd Semester – In the second semester, the trainee visits to airline/travel agency to study its workings in respect of bookings, cancellations and changing of air tickets etc. He learns the procedure of travel insurance covering life, baggage, sickness etc. and becoming agent of national & International airline. The Trainee visits the Regional transport office to learn the registration procedure of different types of vehicles, the formalities involved etc. The Trainee understands the importance and methods of advertising, publicity, coupons, picture postcard, public relation, press and media. Plans and prepares the advertisements for newspapers, magazines etc and makes broachers for tourist office, hotels, etc. for tour promotion. He draws map of India and locate major tourist destination and adjoining tourism market. The Trainee locates tourist organizations, regional tourist offices, Directorate of Tourism, etc., analyze their strength and weaknesses in attracting/ serving tourists. The Trainee also undergoes four weeks on-job Training.

1. COURSE INFORMATION

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2.1 GENERAL

The Directorate General of Training (DGT) under Ministry of Skill Development & Entrepreneurship offers a range of vocational training courses catering to the need of different sectors of the economy/ labour market. The vocational training programs are delivered under the aegis of National Council of Vocational Training (NCVT). Craftsman Training Scheme (CTS) and Apprenticeship Training Scheme (ATS) are two pioneer programs of NCVT for propagating vocational training.

‘Tourist Guide’ trade under CTS is one of the popular courses delivered nationwide through a network of ITIs. The course is of one year (02 semester) duration. It mainly consists of Domain area and Core area. The Domain area (Trade Theory & Practical) imparts professional skills and knowledge, while the core area (Employability Skill) imparts requisite core skills, knowledge, and life skills. After passing out the training program, the trainee is awarded National Trade Certificate (NTC) by NCVT which is recognized worldwide.

Candidates broadly need to demonstrate that they are able to:

· Read and interpret technical parameters/documents, plan and organize work processes, identify necessary materials and tools;

· Perform tasks with due consideration to safety rules, accident prevention regulations and environmental protection stipulations;

· Apply professional skill, knowledge & employability skills while performing jobs. · Document the technical parameters related to the task undertaken.

2.2 CAREER PROGRESSION PATHWAYS

· Can join Apprenticeship programs in different types of industries leading to a National Apprenticeship certificate (NAC).

2. TRAINING SYSTEM

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2.3 COURSE STRUCTURE

Table below depicts the distribution of training hours across various course elements during a period of one year (02 semesters): -

Sl. No. Course Element Notional Training Hours

1. Professional Skill (Trade Practical) 875 2. Professional Knowledge (Trade Theory) 210 3. Employability Skills 110 4. Soft Skills 175 5. Library & Extracurricular activities 30 6. Project Work /On-the-job Training 400 7. Revision & Examination 280 Total 2080

2.4 ASSESSMENT & CERTIFICATION

The trainee will be tested for his skill, knowledge and attitude during the period of the course and at the end of the training program as notified by the Government of India (GoI) from time to time. The employability skills will be tested in the first two semesters itself.

a) The Internal Assessment during the period of training will be done by Formative Assessment Method by testing for assessment criteria listed against learning outcomes. The training institute has to maintain an individual trainee portfolio as detailed in assessment guideline. The marks of internal assessment will be as per the template (Annexure – II).

b) The final assessment will be in the form of summative assessment method. The All India Trade Test for awarding NTC will be conducted by NCVT at the end of each semester as per the guideline of Government of India. The pattern and marking structure is being notified by Govt. of India from time to time. The learning outcome and assessment criteria will be the basis for setting question papers for final assessment. The examiner during final examination will also check the individual trainee’s profile as detailed in assessment guideline before giving marks for practical examination.

2.4.1 PASS REGULATION

The minimum pass percentage for practical is 60% & minimum pass percentage of theory subjects is 40%. For the purposes of determining the overall result, 50% weightage is applied to the result of each semester examination.

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2.4.2 ASSESSMENT GUIDELINE Appropriate arrangements should be made to ensure that there will be no artificial

barriers to assessment. The nature of special needs should be taken into account while undertaking the assessment. Due consideration should be given while assessing for teamwork, avoidance/reduction of scrap/wastage and disposal of scrap/waste as per procedure, behavioral attitude, sensitivity to the environment and regularity in training. The sensitivity towards OSHE and self-learning attitude are to be considered while assessing competency. Assessment will be evidence based comprising the following:

· Job carried out in labs/workshop · Record book/ daily diary · Answer sheet of assessment · Viva-voce · Progress chart · Attendance and punctuality · Assignment · Project work

Evidences of internal assessments are to be preserved until forthcoming semester

examination for audit and verification by examining body. The following marking pattern to be adopted while assessing:

Performance Level Evidence

(a) Weightage in the range of 60%-75% to be allotted during assessment For performance in this grade, the candidate should produce work which demonstrates attainment of an acceptable standard of craftsmanship with occasional guidance, and due regard for safety procedures and practices

· Demonstration of good skill in the use of hand tools, machine tools and workshop equipment.

· Below 70% tolerance dimension achieved while undertaking different work with those demanded by the component/job.

· A fairly good level of neatness and consistency in the finish.

· Occasional support in completing the project/job.

(b) Weightage in the range of 75%-90% to be allotted during assessment

For this grade, a candidate should produce work which demonstrates attainment of a reasonable standard of craftsmanship, with little guidance, and regard for safety

· Good skill levels in the use of hand tools, machine tools and workshop equipment.

· 70-80% tolerance dimension achieved while undertaking different work with those

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procedures and practices demanded by the component/job. · A good level of neatness and consistency in

the finish. · Little support in completing the project/job.

(c) Weightage in the range of more than 90% to be allotted during assessment For performance in this grade, the candidate,

with minimal or no support in organization and execution and with due regard for safety procedures and practices, has produced work which demonstrates attainment of a high standard of craftsmanship.

· High skill levels in the use of hand tools, machine tools and workshop equipment.

· Above 80% tolerance dimension achieved while undertaking different work with those demanded by the component/job.

· A high level of neatness and consistency in the finish.

· Minimal or no support in completing the project.

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Tourist Guide; guides tourists and visitors to places of interest and explains historical background and importance of site. Accompanies tourists on their excursions to and around places of tourist interest and explains historical, cultural, social, religious and architectural significance of monuments. Answers questions of tourists relating to various economic and social aspects of life or people. May assist tourists in shopping. May act as interpreter to tourists to converse with people and or shopkeepers, hoteliers, etc.

Reference NCO-2015:

(i) 5113.0200

3. JOB ROLE

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Name of the Trade TOURIST GUIDE

NCO - 2015 5113.0200

NSQF Level Level 4 Duration of Craftsmen Training One Year (2 Semesters)

Entry Qualification Passed 10th class examination under 10+2 system of education

Unit Strength (No. of Student) 20 (Max. supernumeraries seats: 6)

Space Norms 56 Sq. m

Power Norms 4 KW

Instructors Qualification for:

(i) Tourist Guide

Degree in Tourism from recognized university with one year post qualification experience.

OR Graduate with subject of Indian History from recognized university with two year experience in the relevant field.

OR Diploma in Tour and Travel management from recognized board of education with two years Post qualification experience in the relevant field.

OR NTC/NAC passed in the trade with three years' post qualification experience in the relevant field.

Desirable: Preference will be given to a candidate with Craft Instructor Certificate (CIC) Note: Out of two Instructors required for the unit of 2(1+1), one must have Degree/Diploma and other must have NTC/NAC qualifications.

4. GENERAL INFORMATION

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(ii) Employability Skill

MBA OR BBA with two-year experience OR Graduate in Sociology/ Social Welfare/ Economics with two-year experience OR Graduate/ Diploma with two-year experience and trained in Employability Skills from DGT institutes.

AND Must have studied English/ Communication Skills and Basic Computer at 12th/ Diploma level and above.

OR Existing Social Studies Instructors duly trained in Employability Skills from DGT institutes.

List of Tools and Equipment As per Annexure – I

Distribution of training on hourly basis: (Indicative only)

Total Hrs/ Week Trade Practical Trade

Theory Soft Skills

Employability Skills

Extracurricular Activity

40 Hours 25 Hours 6 Hours 5 Hours 2 Hours 2 Hours

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NSQF level for ‘Tourist Guide’ trade under CTS: Level 4

As per notification issued by Govt. of India dated- 27.12.2013 on National Skill Qualification Framework total 10 (Ten) Levels are defined.

Each level of the NSQF is associated with a set of descriptors made up of five outcome statements, which describe in general terms, the minimum knowledge, skills and attributes that a learner needs to acquire in order to be certified for that level.

Each level of the NSQF is described by a statement of learning outcomes in five domains, known as level descriptors. These five domains are:

a. Process b. Professional knowledge c. Professional skill d. Core skill e. Responsibility

The Broad Learning outcome of ‘Tourist Guide’ trade under CTS mostly matches with

the Level descriptor at Level- 4. The NSQF level-4 descriptor is given below:

Level Process Required

Professional Knowledge Professional Skill Core Skill Responsibility

Level 4

Work in familiar, predictable, routine, situation of clear choice

Factual knowledge of field of knowledge or study

Recall and demonstrate practical skill, routine and repetitive in narrow range of application, using appropriate rule and tool, using quality concepts

Language to communicate written or oral, with required clarity, skill to basic Arithmetic and algebraic principles, basic understanding of social political and natural environment

Responsibility for own work and learning

NSQF LEVEL COMPLIANCE

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Learning outcomes are a reflection of total competencies of a trainee and assessment will

be carried out as per the assessment criteria.

6.1 GENERIC LEARNING OUTCOME

1. Apply safe working practices.

2. Comply with environment regulation and housekeeping.

3. Assist in exigencies and carry out elementary first-aid during emergencies.

4. Work in a team, understand and practice soft skills, technical English to communicate

with required clarity.

5. Explain energy conservation, global warming and pollution and contribute in day-to-

day work by optimally using available resources.

6. Explain personnel finance, entrepreneurship and manage/organize related task in

day-to-day work for personal & societal growth.

6.2 SPECIFIC LEARNING OUTCOME

SEMESTER-I

7. Apprise with the Tourism industry.

8. Assess the types of tourists visiting different places and ascertain their needs.

9. Motivate tourists visiting different places and promote tourism.

10. Identify different categories of accommodation available in the city and different

modes of transport available for the tourists.

11. Prepare a project report on travel destinations covering history.

12. Interact with different transportation agencies like airline, Railways, taxies etc. to find

out their routes, timings of flights and Trains, The fares of different classes of airlines,

trains & rental taxis including Radio cabs.

13. Plan the inbound and out bound Tour programmer for Indian Nationals in India.

14. Plan tour programme for inbound and out bound foreign nationals taking into

consideration factors such as (food habit, sensitivity, interpreter, caterer etc.)

LEARNING/ ASSESSABLE OUTCOME

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15. Appraise the procedure for bookings, cancellation, changing of tickets & concession

given in Railways.

SEMESTER-II

16. Apprise with the bookings, cancellations and changing of air tickets & the concessions

given.

17. Carryout the registration procedure of different types of vehicles, the formalities

involved etc.

18. Prepare handouts on present & future tourism zones as specified by WTO, IATA,

Geography, PATA areas.

19. Carryout survey of tourists at a tourist place to prepare their profile and arrange site-

seeing tours to local boys and girls to a tourist place.

20. Plan and prepare the advertisements for newspapers, magazines etc and make

broachers for tourist office, hotels, etc. for tour promotion of

tourist activities.

21. Prepare MS-office files and other packages related with tourism.

22. Handle CRS, typing letters, fax messages, mail merging, sending fax and e-mail.

23. Prepare simple profit and loss account and balance sheet using an accounting

package, mailing list of customers along with Storing and retrieving information

of customer's creating and using a database packages.

24. Draw charts on tourism systems interrelating tourism market, transportation,

destination and marketing in the context of India's popular tourism states.

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GENERIC LEARNING/ ASSESSABLE OUTCOME

LEARNING/ ASSESSABLE OUTCOME ASSESSMENT CRITERIA

1. Apply safe working practices

1.1 Follow and maintain procedures to achieve a safe working environment in line with occupational health and safety regulations and requirements, and according to policy.

1.2 Recognize and report all unsafe situations according to policy.

1.3 Identify and take necessary precautions on fire and safety hazards and report according to work policy and procedures.

1.4 Identify, handle and store/ dispose-off dangerous goods and substances according to policy and procedures following safety regulations and requirements.

1.5 Identify and observe policies and procedures with regard to illness or accident.

1.6 Identify safety alarms accurately. 1.7 Report supervisor/ competent of authority in the event of

accident or sickness of any staff and record accident details correctly according to accident/injury procedures.

1.8 Identify and observe evacuation procedures according to site policy.

1.9 Identify Personal Productive Equipment (PPE) and use the same as per related working environment.

1.10 Identify basic first-aid and use them under different circumstances.

1.11 Identify different fire extinguisher and use the same as per requirement.

2. Comply with

environment regulation and housekeeping

2.1 Identify environmental pollution & contribute to the avoidance of instances of environmental pollution.

2.2 Deploy environmental protection legislation & regulations. 2.3 Take opportunities to use energy and materials in an

environmentally friendly manner. 2.4 Avoid waste and dispose waste as per procedure.

3. Assist in exigencies and

carry out elementary first-aid during emergencies.

3.1 Demonstrate elementary first-aids. 3.2 Demonstrate safety practices to be observed in kitchen. 3.3 Demonstrate use of personal protective dresses. 3.4 Identify emergency exit route. 3.5 Demonstrate fire fighting procedure using fire extinguishers.

7. LEARNING OUTCOME WITH ASSESSMENT CRITERIA

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4. Work in a team, understand and practice soft skills, technical English to communicate with required clarity.

4.1 Obtain sources of information and recognize information. 4.2 Use documents, regulations and occupationally related

provisions. 4.3 Conduct appropriate and target oriented discussions with

higher authority and within the team. 4.4 Present facts and circumstances, possible solutions & use

English and French terminology. 4.5 Resolve disputes within the team. 4.6 Conduct written communication.

5. Explain energy

conservation, global warming, pollution, and contribute in day- to-day work by using available resources optimally.

5.1 Explain the concept of energy conservation, global warming,pollution and utilize the available resources optimally & remain sensitive to avoid environment pollution.

5.2 Dispose waste following standard procedure.

6. Explain personnel

finance, entrepreneurship and manage/organize related task in day-to- day work for personal & societal growth.

6.1 Explain personnel finance and entrepreneurship. 6.2 Explain role of various schemes and institutes for self-

employment i.e. DIC, SIDA, SISI, NSIC, SIDO, Idea for financing/ non-financing support agencies to familiarize with the policies/ programmes, procedure & the available scheme.

6.3 Prepare Project report to become an entrepreneur for submission to financial institutions.

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SPECIFIC LEARNING/ ASSESSABLE OUTCOME

LEARNING/ ASSESSABLE OUTCOME ASSESSMENT CRITERIA

SEMESTER-I 7. Apprise with the Tourism

industry 7.1 Visit various tourist places/industries. 7.2 Collect the data regarding tourism. 7.3 Study the collected data. 7.4 Familiarize with the Significance of Training in the

Tourist industry

8. Assess the types of tourists visiting different places and ascertain their needs.

8.1 Conduct a survey of any 10 places of tourist interest in state to know about their perceptions about availability of accommodation, transportation & other infrastructure facilities.

8.2 Assess the demand, infrastructure facilities, types of tourist visiting different places.

8.3 Prepare a report.

9. Motivate tourists visiting different places and promote tourism.

9.1 Motivate different types of Tourists visiting different places.

9.2 Visit Railway Station/Airlines to find out different

packages offered to promote tourism. 9.3 Prepare a report.

10. Identify different categories of accommodation available in the city and different modes of transport available for the tourists.

10.1 Study tourist facilities available in state. 10.2 Collect information regarding different categories of

accommodation available in the city. 10.3 Collect information regarding different modes of

Transport Available for the tourist. 10.4 Prepare a report.

11. Prepare a project report on travel destinations covering history.

11.1 Conduct a survey on travel destinations covering history.

11.2 Prepare a project report on travel destinations covering history.

12. Interact with different transportation agencies like

12.1 Operate, understand organization & role of travel Agency.

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airline, Railways, taxies etc. to find out their routes, timings of flights and Trains, The fares of different classes of airlines, trains & rental taxis including Radio cabs.

12.2 Interact with different transportation agencies like airline, Railways, taxies etc. to find out their routes, timings of flights and Trains.

12.3 Identify the fares of different classes of airlines, trains & rental taxis including Radio cabs.

13. Plan the inbound and out bound Tour programmer for Indian Nationals in India.

13.1 Plan a tour for inbound and out bound Indian nationals in India.

13.2 Make a programme for Indian National in India depending upon cost, mode of transport etc.

14. Plan tour programme for inbound and out bound foreign nationals taking into consideration factors such as (food habit, sensitivity, interpreter, caterer etc.)

14.1 Practical exercises/ field visits to know the procedure for booking accommodation in a hotel for a tourist.

14.2 Visit to the Passport Office to learn the procedure of obtaining passport for a tourist.

14.3 Plan tour programme for inbound and out bound

foreign nationals taking into consideration factors much as (food habit, sensitivity, interpreter, caterer etc.)

15. Appraise the procedure for bookings, cancellation, changing of tickets & concession given in Railways.

15.1 Practice exercises in reading timetable to know the types of trains, class of travel, types of fare & use of Railway Time Table.

15.2 Visit to a Railway station to study the procedure for

bookings, cancellation, changing of tickets & concession given in different respect.

SEMESTER-II

16. Apprise with the bookings, cancellations and changing of air tickets & the concessions given.

16.1 Visit to the office of an airline/travel agency. 16.2 Study working in respect of bookings, cancellations

and changing of air tickets & the concessions given in different respect.

17. Carry out the registration procedure of different types of vehicles, the formalities involved etc.

17.1 Visit the office of regional transport office. 17.2 Learn the registration procedure of different types of

vehicles, the formalities involved etc.

18. Prepare handouts on present 18.1 Prepare handouts on present & future

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& future tourism zones as specified by WTO, IATA, Geography, PATA areas.

tourism zones as specified by WTO, IATA, Geography, PATA areas,

18.2 Identify tourist generating regions in India and preferred tourist destinations.

18.3 Make a report.

19. Carryout survey of tourists at a tourist place to prepare their profile and arrange site-seeing tours to local boys and girls to a tourist place.

19.1 Make a survey of tourists at a tourist place. 19.2 Prepare their profile. 19.3 Arrange site-seeing tours to local boys and girls to a

tourist place. 19.4 Communication skill, imparting running comments of

the area concerned.

20. Plan and prepare the advertisements for newspapers, magazines etc. and make broachers for tourist office, hotels, etc. for tour promotion of tourist activities.

20.1 Collect advertisements from newspapers, magazines. 20.2 Making an analysis of the above collected data. 20.3 Collection of broachers from tourist office, hotels, etc.

to understand tour promotion of tourist activities is being done.

21. Handle CRS, typing letters, fax messages, mail merging, sending fax and e-mail. Prepare simple profit and loss account and balance sheet using an accounting package, mailing list of customers along with Storing and retrieving information of customer's creating and using a database

21.1 Visit to travel agency, airlines for familiarity with handling of CRS, typing letters, fax messages, mail merging, sending fax and e-mail.

21.2 Prepare simple profit and loss account and balance

sheet using an accounting package. Preparing mailing list of customers.

21.3 Create, Store and retrieve information of customer's

using database packages.

22. Draw charts on tourism systems interrelating tourism market, transportation, destination and marketing in the context of India's popular tourism states.

22.1 Draw map of India and locate major tourist destination and adjoining tourism market.

22.2 Study tours to locate tourist organization tourist

offices, regional tourist offices, Directorate of Tourism, etc. to analyses their strength and weaknesses in attracting serving tourists.

22.3 Draw charts on tourism systems interrelating tourism

market, transportation, destination and

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marketing in the context of India's popular tourism states.

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SYLLABUS – TOURIST GUIDE

FIRST SEMESTER – 06 Months

Week No.

Reference Learning Outcome

Professional Skills (Trade Practical)

Professional Knowledge (Trade Theory)

1-2 Apprise with the Tourism industry

a) Familiarization with the Significance of Training in the Tourist industry

a) Introduction to Tourism industry

b) Career opportunities in Tourism industry.

c) Different types of Tourism industry.

d) An orientation programme on the course and related job opportunities by the industry expert and instructor.

e) Organizational hierarchy of Tourist industry

f) Attributes of Tourism industry service personnel

g) Communication skills & etiquettes

h) Duties and responsibilities of Tourist Guides.

3-4 Assess the types of tourists visiting different places and ascertain their needs.

a) The demand, infrastructure facilities, types of tourist visiting different places & prepare a report.

b) Make a survey of any 10 places of tourist interest in state to know about their perceptions about availability of accommodation, transportation & other infrastructure facilities & prepare a report.

a) Tourism: Definition, Meaning, Nature & Scope.

b) Definition & differentiation of: Tourist, Traveler, Visitor and excursionist. Domestic & international tourists,

c) Forms of tourism: Inbound, outbound, domestic and international.

d) Leisure, recreation Tourism their Interrelationship.

e) Components and element of Tourism.

f) Type & Typologies of

SYLLABUS

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Tourism. g) World geography in details

about continents & countries, capital and languages etc.

5-6 Motivate tourists visiting different places and promote tourism.

a) Motivation of different types of Tourists visiting different places.

b) Visit to Railway Station/Airlines to find out different packages offered to promote tourism & prepare a report

a) Understanding Tourism motivations

b) Nature, Characteristics & components of tourism industry: Ø Tourism attraction, Ø Accommodation, Ø Catering Ø Shopping, Ø Entertainment, Ø Infrastructure, Ø Hospitality, Ø Transport.

c) Factors affecting growth and development of International a national Tourism.

7-8 Identify different categories of accommodation available in the city and different modes of transport available for the tourists.

a) Study of tourist facilities available in state.

b) Collect the information regarding different categories of accommodation available inthe city.

c) Collect information regarding different modes of Transport Available for the tourist.

a) Role & function of Govt. & Tourist Boards, ITDC, State Govt. Tourist Dept. & Tourism Corporations, National Trade Associations & International organization, Pacific Asia Travel Association (PATA), Indian association of Tour operators (IATA), Travel Agent's Association of India (TAAI), Federation of Hotel & Restaurant Association of India (FHRAI), Adventure Tour Operators Association (ATOT).

b) Tourism Infrastructure- Types, forms & Significance.

c) Accommodation- Forms & Types.

d) Transport Sector- Modes & relative significance.

e) Other supporting Infrastructure required for Tourism

f) Transport systems of India-

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Indian Railways (Luxury Trains) Road Transport etc.

9-10 Prepare a project report on travel destinations covering history.

a) Preparation of a project report on travel destinations covering history.

a) Time management, resource management, manpower management and inventory

b) Management cost - benefit analysis, Economic Impact of Tourism - Income and employment multipliers of Tourism, balance of payment foreign exchange etc.

c) Socio cultural Impacts on Tourism.

d) Impacts of Tourism on ecology & environment.

11-12 Interact with different transportation agencies like airline, Railways, taxies etc. to find out their routes, timings of flights and Trains, The fares of different classes of airlines, trains & rental taxis including Radio cabs.

a) Operations & understand organization & role of travel Agency,

b) Interact with different transportation agency like airline, Railways, taxies etc. to find out their routes, timings of flights and Trains, The fares of different classes of airlines, trains & rental taxis including Radio cabs.

a) Travel agencies & tour operators - meaning, role, future prospects & types.

b) Departmental & organizational setup, linkage & arrangements with hotels, airlines & transport agencies & other segments of tourism industry,

c) Travel terminology.

13-14 Plan the inbound and out bound Tour programmer for Indian Nationals in India.

a) Tour planning inbound and out bound,

b) Programme for Indian National in India depending upon cost, mode of transport etc.

a) Procedure for approval of Travel agents, tour operators by Dept. of Tourism, GOI

b) IATA rules & regulations & procedure for getting IATA Certificate.

c) Basis of approval of a travel agency,

d) Fiscal and non-fiscal incentives available to branch agencies & tour operators.

e) Terms and conditions to become sub agent of IATA

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approved agencies f) Assessing locality, capital

investment, risk & market potential for opening a travel Agency.

15-16 Plan tour programme for inbound and out bound foreign nationals taking into consideration factors such as (food habit, sensitivity, interpreter, caterer etc.)

a) Practical exercises/ field visits to know the procedure for booking accommodation in a hotel for a tourist.

b) Visit to the Passport Office to learn the procedure of obtaining passport for a tourist.

c) Tour planning programme for inbound and out bound foreign nationals taking into consideration factors much as (food habit, sensitivity, interpreter, caterer etc.)

a) Role and functions of travel agents and tour operators,

b) Providing travel information & counseling to the tourists.

c) Mode of transport in different localities,

d) Reservation (both air transport & Hotel accommodation).

e) Procedure of ticketing: Ticket bookings, Cancellation, Changing tickets in railways road transport & sea travel for domestic & International travel.

f) Documentation - passport, VISA, handling business & corporate clients, handling conferences & connections, incentive tours. Procedures of hotel booking & cancellation.

17-20 On the job Training (OJT) (4 weeks)

Note: - During OJT student have to maintain a log book on daily basis indicating activities performed during the day which shall also be countersigned by the section / department supervisor.

21-23 Appraise the procedure for bookings, cancellation, changing of tickets & concession given in Railways.

a) Exercises in reading timetable to know the types of trains, class of travel, types of fare & use of Railway Time Table.

b) Visit to a Railway station to study the procedure for bookings, cancellation, changing of tickets & concession given in different respect.

a) On Line Bus booking & cancellation.

b) Idea of map for different types of transport.

c) Current and popular travel trade abbreviations & other terms in air, rail, road & sea travel, Indian airlines, Indian railways, ABC, TIM, Air Tariff Manual, large tariff manual, hotel bookings.

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24 Project work/ Industrial visit 25 Revision 26 Examination

Note: -

1. An activity report to be submitted by the trainees and internal assessment marks (Max 10) will be awarded based on it.

2. One hour soft skill classes to be arranged on a daily basis. 3. The instructor may design their own project and also inputs from local industry may be

taken in designing such new project. 4. The project should broadly cover maximum skills in the particular trade and must involve

some problem solving skill. Emphasis should be on Teamwork: Knowing the power of synergy/ collaboration, work to be assigned to a group (Group of at least 4 trainees). The group should demonstrate Planning, Execution, Contribution and Application of Learning. They need to submit a project report.

5. If the instructor feels that for the execution of specific project more time is required than he may plan accordingly to produce components/ sub-assemblies in appropriate time, i.e., may be in the previous semester or during execution of normal trade practical.

SYLLABUS – TOURIST GUIDE

SECOND SEMESTER – 06 Month

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Week No.

Reference Learning outcome

Professional Skills (Trade Practical)

Professional Knowledge (Trade Theory)

27-28 Apprise with the bookings, cancellations and changing of air tickets & the concessions given.

a) Visit to the office of an airline/travel agency to study its workings in respect of bookings, cancellations and changing of air tickets & the concessions given in different respect.

a) Procedure of travel insurance covering life, baggage, sickness etc.

b) Procedure of becoming agent of national & International airline.

c) Basics of air ticketing: Ø (domestic &

international) types of fares,

Ø Details of ticket, Procedure for booking,

Ø Cancellation, Ø Rules governing working

of basic fares Ø Extra mileage percentage Ø Baggage rules &

bounding, d) Familiarization with travel

related foreign exchange regulations, coding, decoding, time differentials, GMT, CRS, outbound tour making of package programmes,

e) Travel related documents, Visas, ITC, health certificate, RBI regulations, passport, tax, currency conservation, customs, travel insurance.

29-31 Carry out the registration procedure of different types of vehicles, the formalities involved etc.

a) Visit the office of regional transport office to learn the registration procedure of different types of vehicles, the formalities involved etc.

a) Concept and types of package tour: Ø Itenery preparation

and techniques, Ø Handling of tour file, Ø Costing of tour, Ø Charter operations,

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Ø Documentation for surface transport,

Ø Contract carriage permits,

Ø State carriage, Ø All India tourist

permit, Ø Taxes, registration,

license & fitness certificate.

32-34 Prepare handouts on present & future tourism zones as specified by WTO, IATA, Geography, PATA areas.

a) Preparation of handouts on present & future tourism zones as specified by WTO, IATA, Geography, PATA areas,

b) Tourist generating regions to India and preferred tourist destination.

a) Meaning and concept of resources, attractive destinations and resorts.

b) Types of resources - natural, man-made, socio-cultural, religious, Indian heritage.

c) Basic knowledge of Indian and world geography, culture wild life, fairs, festivals, trade fair exhibitions, musical concerts, coastal areas and sea beaches, museums, art galleries, places of historical importance, islands, etc. selection of tour sites in different states.

35 Carryout survey of tourists at a tourist place to prepare their profile and arrange site-seeing tours to local boys and girls to a tourist place.

a) Make a survey of tourists at a tourist place to prepare their profile.

b) Arrange site-seeing tours to local boys and girls to a tourist place.

c) Communication skill, imparting running comments of the area concerned.

a) Meaning and roll of tourism marketing,

b) Difference between selling and marketing,

c) Special features of tourism marketing,

d) Marketing concept, e) Elements of marketing

Product promotion, Physical distribution Price.

36-37 Plan and prepare the advertisements for news papers, magazines etc and make broachers for tourist office, hotels, etc. for tour promotion of

a) Collection of advertisements from newspapers, magazines and making an analysis of the same.

b) Collection of broachers from tourist office, hotels, etc. to

a) Basis of segmentation, identifying target market, types of tourism, profile of tourist, establishing a product, creating a position statement, principles of

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Tourist Guide

tourist activities. understand tour promotion of tourist activities is being done.

product positioning, pricing the product. Meaning, importance, methods, tourism communication, advertising, publicity, VCR, coupons, picture postcard, personal selling, press and media, public relations and communications.

b) Marketing techniques of travel agency, marketing of fairs and festivals, marketing of conventions, incentive travel, workshops, and seminars.

38-39 Prepare MS-office files and other packages related with tourism.

a) Practical knowledge of Computer operating systems, MS-office and other packages related with tourism.

a) Use of communication systems such as internet, e-mail, fax etc.,

b) Basics of computer, parts of computer, operating systems of computer

40 Handle CRS, typing letters, fax messages, mail merging, sending fax and e-mail. Prepare simple

profit and loss account and balance sheet using an accounting package, mailing list of customers along with Storing and retrieving information of customer's creating and using a database packages.

a) Visit to travel agency, airlines for familiarity with handling of CRS, typing letters, fax messages, mail merging, sending fax and e-mail.

b) Preparing simple profit and loss account and balance sheet using an accounting package. Preparing mailing list of customers.

c) Storing and retrieving information of customer's creating and using a database packages.

a) Basic application of computers, knowledge of MS-office, making road, transport, airlines, hotel booking and different packages, developing tour packages, travel accounting, basics of accounting systems,

b) Maintenance of ledger, simple final accounts, familiarity with foreign exchange, credit card transactions.

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41-44 On the job Training (4 weeks)

Note: - During OJT student have to maintain a log book on daily basis indicating activities performed during the day which shall also be countersigned by the section / department supervisor.

45-46

Draw charts on tourism systems interrelating tourism market, transportation, destination and marketing in the context of India's popular tourism states.

a) Draw map of India and locate major tourist destination and adjoining tourism market.

b) Study tours to locate tourist organization tourist offices, regional tourist offices, Directorate of Tourism, etc. to analyse their strength and weaknesses in attracting serving tourists.

c) Draw charts on tourism systems interrelating tourism market, transportation, destination and marketing in the context of India's popular tourism states.

a) Aviation Geography- Ø Time differences, Ø Flight time, Ø Elapse time,

b) Booking Familiarization, Important Airlines, Airport of India,

c) Coding & decoding of country domestic ticketing.

47 Project work/ Industrial visit

48-51 Revision 52 Examination

Note: -

1. An activity report to be submitted by the trainees and internal assessment marks (Max 10) will be awarded based on it.

2. One hour soft skill classes to be arranged on a daily basis. 3. The instructor may design their own project and also inputs from local industry may be

taken in designing such new project. 4. The project should broadly cover maximum skills in the particular trade and must involve

some problem solving skill. Emphasis should be on Teamwork: Knowing the power of synergy/ collaboration, work to be assigned to a group (Group of at least 4 trainees). The group should demonstrate Planning, Execution, Contribution and Application of Learning. They need to submit a project report.

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5. If the instructor feels that for the execution of specific project more time is required than he may plan accordingly to produce components/ sub-assemblies in appropriate time, i.e., may be in the previous semester or during execution of normal trade practical.

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CORE SKILL – EMPLOYABILITY SKILL

First Semester

1. English Literacy Duration : 20 hrs Marks : 09

Pronunciation Accentuation (mode of pronunciation) on simple words, Diction (use of word and speech)

Functional Grammar Transformation of sentences, Voice change, Change of tense, Spellings.

Reading Reading and understanding simple sentences about self, work and environment

Writing Construction of simple sentences Writing simple English

Speaking/ Spoken English

Speaking with preparation on self, on family, on friends/ classmates, on known people, picture reading, gain confidence through role-playing and discussions on current happening, job description, asking about someone's job, habitual actions. Cardinal (fundamental) numbers, ordinal numbers. Taking messages, passing on messages and filling in message forms, Greeting and introductions, office hospitality, Resumes or curriculum vita essential parts, letters of application reference to previous communication.

2. IT Literacy Duration : 20 hrs Marks : 09

Basics of Computer Introduction, Computer and its applications, Hardware and peripherals, Switching on-Starting and shutting down of the computer.

Computer Operating System

Basics of Operating System, WINDOWS, The user interface of Windows OS, Create, Copy, Move and delete Files and Folders, Use of External memory like pen drive, CD, DVD etc. Use of Common applications.

Word Processing and Worksheet

Basic operating of Word Processing, Creating, Opening and Closing Documents, Use of shortcuts, Creating and Editing of Text, Formatting the Text, Insertion &Creation of Tables. Printing document. Basics of Excel worksheet, understanding basic commands, creating simple worksheets, understanding sample

9. SYLLABUS - CORE SKILLS

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worksheets, use of simple formulas and functions, Printing of simple excel sheets.

Computer Networking and Internet

Basic of Computer Networks (using real life examples), Definitions of Local Area Network (LAN), Wide Area Network (WAN), Internet, Concept of Internet (Network of Networks), Meaning of World Wide Web (WWW), Web Browser, Webs Site, Web page and Search Engines. Accessing the Internet using Web Browser, Downloading and Printing Web Pages, Opening an email account and use of email. Social media sites and its implication. Information Security and antivirus tools, Do's and Don'ts in Information Security, Awareness of IT - ACT, types of cyber crimes.

3. Communication Skills Duration : 15 hrs Marks : 07

Introduction to Communication Skills

Communication and its importance Principles of effective communication Types of communication - verbal, non-verbal, written, email, talking on phone. Non-verbal communication -characteristics, components-Para-language Body language Barriers to communication and dealing with barriers. Handling nervousness/ discomfort.

Listening Skills Listening-hearing and listening, effective listening, barriers to effective listening, guidelines for effective listening. Triple- A Listening - Attitude, Attention & Adjustment. Active listening skills.

Motivational Training Characteristics essential to achieving success. The power of positive attitude. Self awareness Importance of commitment Ethics and values Ways to motivate oneself Personal goal setting and employability planning.

Facing Interviews Manners, etiquettes, dress code for an interview Do's &don'ts for an interview

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Behavioral Skills Problem solving Confidence building Attitude

Second Semester

4. Entrepreneurship Skills Duration : 15 hrs Marks : 06

Concept of Entrepreneurship

Entrepreneur - Entrepreneurship - Enterprises: Conceptual issue Entrepreneurship vs. management, Entrepreneurial motivation. Performance &record, Role &function of entrepreneurs in relation to the enterprise & relation to the economy, Source of business ideas, Entrepreneurial opportunities, The process of setting up a business.

Project Preparation & Marketing Analysis

Qualities of a good entrepreneur, SWOT and risk analysis. Concept &Application of PLC, Sales &Distribution management. Difference between small scale &large scale business, Market survey, Method of marketing, Publicity and advertisement, Marketing mix.

Institution’s Support Preparation of project. Role of various schemes and institutes for self-employment i.e. DIC, SIDA, SISI, NSIC, SIDO, Idea for financing/ non-financing support agencies to familiarize with the policies / programmes, procedure & the available scheme.

Investment Procurement

Project formation, Feasibility, Legal formalities i.e., Shop act, Estimation &costing, Investment procedure - Loan procurement - Banking processes.

5. Productivity Duration : 10 hrs Marks : 05

Benefits Personal/ Workman - Incentive, Production linked Bonus, Improvement in living standard.

Affecting Factors Skills, Working aids, Automation, Environment, Motivation - How it improves or slows down productivity.

Comparison with Developed Countries

Comparative productivity in developed countries (viz. Germany, Japan and Australia) in select industries, e.g. Manufacturing, Steel, Mining, Construction etc. Living standards of those countries, wages.

Personal Finance Management

Banking processes, Handling ATM, KYC registration, safe cash handling, Personal risk and insurance.

6. Occupational Safety, Health and Environment Education Duration : 15 hrs

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Marks : 06 Safety & Health Introduction to occupational safety and health

Importance of safety and health at workplace.

Occupational Hazards Basic hazards, chemical hazards, vibro-acoustic hazards, mechanical hazards, electrical hazards, thermal hazards. occupational health, occupational hygiene, occupational diseases/ disorders & its prevention.

Accident &Safety Basic principles for protective equipment. Accident prevention techniques - control of accidents and safety measures.

First Aid Care of injured &sick at the workplaces, First-aid &transportation of sick person.

Basic Provisions

Idea of basic provision legislation of India. Safety, health, welfare under legislative of India.

Ecosystem Introduction to environment. Relationship between society and environment, ecosystem and factors causing imbalance.

Pollution Pollution and pollutants including liquid, gaseous, solid and hazardous waste.

Energy Conservation Conservation of energy, re-use and recycle.

Global Warming Global warming, climate change and ozone layer depletion.

Ground Water Hydrological cycle, ground and surface water, Conservation and harvesting of water.

Environment Right attitude towards environment, Maintenance of in-house environment.

7. Labour Welfare Legislation Duration : 05 hrs Marks : 03

Welfare Acts Benefits guaranteed under various acts- Factories Act, Apprenticeship Act, Employees State Insurance Act (ESI), Payment Wages Act, Employees Provident Fund Act, The Workmen's Compensation Act.

8. Quality Tools Duration : 10 hrs

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Marks : 05 Quality Consciousness Meaning of quality, Quality characteristic.

Quality Circles Definition, Advantage of small group activity, objectives of quality

circle, Roles and function of quality circles in organization, Operation of quality circle. Approaches to starting quality circles, Steps for continuation quality circles.

Quality Management System

Idea of ISO 9000 and BIS systems and its importance in maintaining qualities.

House Keeping Purpose of housekeeping, Practice of good housekeeping.

Quality Tools Basic quality tools with a few examples.

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LIST OF TOOLS & EQUIPMENT

TOURIST GUIDE (for batch of 20 Candidates)

S No. Name of the Tools and Equipment Specification Quantity

A. TRAINEES TOOL KIT

1. Latest computer with Internet and multi-media facility

20 + 1 Nos.

2. UPS FOR NODES 500 VA / Offline 20 + 1 Nos.

3. LCD projector 01 No.

4. LCD Screen 01 No.

5. Mobile Phone 02 Nos.

6. Telephone With STD and ISD facility 01 No.

7. FAX with answering facility 01 No.

8. Laser jet printer 02 Nos.

9. Laser jet colour printer 02 Nos.

10. Scanner 01 No.

11. Photocopy machine 01 No.

12. Political maps As required

13. Road maps As required

14. Mobile Public address system 01 No.

15. Optical Scanner Desktop Type 01 No.

16. Web cam (Digital camera) 20+1 No.

17. CD/DVD writer External 02 No.

18. Thermometer 01 No. 19. Wall clock 01 No. 20. Software List:

a) Operating System: Latest version of Windows b) MS Office professional version. c) Antivirus software d) Application Package – Inventory control, financial statement, Sales analysis, data Entry. e) Additional equipment for institutes which are already conducting earlier

As per requirement

ANNEXURE-I

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courses and having equipment supplied through D.O.E. f) Through internet: Ø CSR (Computerized Reservation

System) Ø Cargo Ø Mapping Tools Ø Google Earth

21. Location and navigational equipment • Hand held GPS units • Compass clinometers • Prismatic compass

01 No. 01 No. 01 No.

22. Field gear • Gloves • Hard hats • High visibility jackets • Waders • Wellington boots • Walking boots

As required

23. Camping equipment • Tents (Vango, Valle and Mammut) • Mallets • Pegs • Ground sheets • Cutlery • Cooking pots • Cooking pans • Plates

As required

24. Miscellaneous • Anemometers • Wind watch - which incorporates a barometer, altimeter, temperature probe and anemometer in a single hand held device. It can also measure wind-chill • Digital cameras • Spring scales • Calipers • Conductivity meters - both low range and high range. • pH meters • Stopwatches • Temperature probes • Thermo-hygrometers • Water carriers

01 No. 01 No. 01 No. 01 No. 01 No. 01 No. 01 No. 01 No. 01 No. 01 No. 01 No.

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• Infiltration kits 10 Nos. 25. Video camera 01 No. 26. Still digital camera 01 No

B. Shop Floor Furniture and Materials 27. Class Room

• Instructor Chair & Table • Dual Desk

01 No. 12 Nos.

28. Workshop/Lab • Suitable Revolving Chair • Discussion Table

25 Nos. 01 No.

29. Computer table 650 x 500 x 750 mm 21 Nos. 30. Storage cabinet 600 x 700 x 450 mm 02 Nos. 31. Door mat 01 No. 32. Tool Cabinet 02 Nos. 33. Trainees Locker (Set of 10) 02 Nos. 34. First Aid Box 01 No. 35. Book Shelf Glass panel 02 Nos. 36. Storage rack 02 Nos.

Note: All the tools and equipment are to be procured as per BIS specification.

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TOOLS & EQUIPMENTS FOR EMPLOYABILITY SKILLS

S. No. Name of the Equipment Quantity

1. Computer (PC) with latest configurations and Internet connection with standard operating system and standard word processor and worksheet software.

10 Nos.

2. UPS - 500Va 10 Nos. 3. Scanner cum Printer 01 No. 4. Computer Tables 10 Nos. 5. Computer Chairs 20 Nos. 6. LCD Projector 01 No. 7. White Board 1200mm x 900mm 01 No.

Note: - Above Tools & Equipments are not required, if Computer LAB is available in the institute.

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Name & Address of the Assessor: Year of Enrollment:

Name & Address of ITI (Govt./Pvt.): Date of Assessment:

Name & Address of the Industry: Assessment location: Industry/ ITI

Trade Name: Semester: Duration of the Trade/course:

Learning Outcome:

S N

o.

Maximum Marks (Total 100 Marks) 15 5 10 5 10 10 5 10 15 15

Tota

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Resu

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Candidate Name Father's/Mother’s Name

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Wor

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Atte

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ANNEXURE-II

FORMAT FOR INTERNAL ASSESSMENT