competence • service • quality - qiagen • service • quality dr. andreas lindauer, ... synlab...
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© synlab Marketing
Values for humans,animals and environment.
Competence • Service • Quality
Dr. Andreas Lindauer, Synlab Weiden
© synlab Marketing
Values for humans,animals and environment.
the advantage of our customers:
Synergy in the Laboratory.
the three pillars of synlab:
- humans
- animals
- environment
© synlab Marketing
Values for humans,animals and environment.
Values for humans,animals and environment.
synlab Headquaters
Stuttgart -Leinfelden
Augsburg
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
Values for humans,animals and environment.
History
Geography
Services rendered
Results
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
Founded 1998 to:Achieve better efficiency in performing tests
Offer complete range of diagnostic testswithin the group
Obtain stronger purchasing power
Realize higher profits
Dr. rer.nat. Dr. med. Hans-Otto Frey
Dr. med. Bartl Wimmer
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
Values for humans,animals and environment.
synlab regional Germany
• Human medicine
• Environmental medicine
• Veterinary medicine
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
synlab international
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
Laboratories forroutine parameter
special diagnostics
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
Customer focusTraining
Lectures
Information
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
EfficiencyMost advanced laboratory techniques
>80% of results same day
Continuous training and education of all employees
High profitability
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
synlab synergies
Competence
Quality
Service
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
synlab competenceUp to date diagnostic methods formore than 4000 parameters
About 58 specialized physiciansin competence centres
Runs labs in more than190 hospitals
Clinical Chemistry
Serology
othersCytology
Hormons
Bacteriology
Molecular-biology Clinical
Chemistry
Serology
othersCytology
Hormons
Bacteriology
Molecular-biology
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
synlab qualityAll laboratories certified
Barcode based sampleidentification
Certified LIS software for samplehandling and workflowcontrol
QMS for sample transport
Constant know how transferbetween all laboratories
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
synlab serviceStrong regional presence
Sample pickup
Personal interpretation of results
Provides relevant new medicalinformation
Physician office consumablesservice
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
Summary
1,500 employees27 laboratories in GermanyLaboratories in 15 countries> 11,000 customersManages 190 hospital laboratories> 70 million analyses per yearBusiness volume in 2006: 145 million €
© synlab Marketing
© synlab Marketing
Values for humans,animals and environment.
Medizinisches Versorgungszentrum,Synlab Weiden
© synlab Marketing
Values for humans,animals and environment.
Competence Center:
Molecular Diagnostics
virology
bacteriology
human genetics
veterinary medicine
food analytics
© synlab Marketing
Values for humans,animals and environment.
Molecular Diagnostics is used
virology: HCV, HBV, HIV, HSV, CMV, …
bacteriology: Chlamydia, slow growing bact.,
Tuberculosis, MRSA-screening, Borrelia in ticks
human genetics: SNP-analytic, CF, …
veterinary medicine: pathogens, paternity
food analytics: GMO-screening
© synlab Marketing
Values for humans,animals and environment.
Growing demand in different fields
e.g.:
BSE-crisis: food analytics
Bird flu (H5N1): veterinary
Human influenza
Norovirus outbreaks
Pharmaceutical studies
© synlab Marketing
Values for humans,animals and environment.
We guarantee:
high quality of analytics
fast delivery of results:
> 90% in within 24 h
newest analytical methods
establishment of assays against new pathogens
emergency diagnostics
© synlab Marketing
Values for humans,animals and environment.
Therefore there is a need for:
Automated Sample Preparation
- for different throughputs
- flexible system (emergency samples)
- reliable quality of the purified DNA/RNA
- user-friendly software
- excellent and fast technical service
detailed exchange between industries and user
© synlab Marketing
Values for humans,animals and environment.
there is a need for:
standardization in molecular diagnostics
covering the whole analytics
- sample collection (RNA stabilization)
e.g. in oncology
- sample preparation
- Assay (amplification and detection)
tracking of the sample in a standardized chain
© synlab Marketing
Values for humans,animals and environment.
Future aspectstendency to molecular diagnostics in hospitals
- DRGs – fast and target-oriented diagnostics
microbiolgy:
- Speeding up of result generation (MRSA)
- Resistance testing
food analytics (GMO, acceleration)
personalized medicine
© synlab Marketing
Values for humans,animals and environment.
50 years
LC, 2000
Watson and Crick, 1953
© synlab Marketing
Values for humans,animals and environment.
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