OverviewFree One Standard Premium

Access$0 $19 per mo (paid annually)

$35 per mo (paid annually)

$45 per mo (paid annually)

License Type Concurrent Concurrent Concurrent Concurrent Node-Level

Max Technician License Per Account 1 1 Unrestricted Unrestricted Unrestricted

# of Simultaneous Technicians Per License 1 1 1 1 Unlimited

# of Unattended Agents Per License 3 10 Unlimited Unlimited Varied

# of Simultaneous Sessions 1 1 3 10 Unlimited

Remote Access

Remote Support —

Remote Meeting — —

Remote Command Line — —

Wake-on-LAN — —

Host Chat — —

Logon Session Switching — —

Sound Capture — —

VoIP — —

Video Auditing — — — —

Session Management Free One Standard Premium Access

Multiple Invitation Methods N/A

MSI Packages

Easily Install, Manage, and Group Sessions

Database Maintenace Options —

Session Triggers —

In Session Free One Standard Premium Access

UAC Control

Multiple Monitor Support —

Remote Printing —

Store/Pass Credentials —

Suspend Guest Input —

Blank Guest Monitor —

Central Toolbox —

Local Toolbox —

File Transfer —

Drag and Drop File Transfer —

Right-Click, Copy, Paste File Transfer —

Annotation —

Customization Free One Standard Premium Access

Change Text —

Re-brand Images and Icons —

Language Localization —

Add Service Disclaimers — N/A

Security Free One Standard Premium Access

Role-Based Security —

Option to Request Customer Consent —

Option to Bypass Consent if User Logged Off —

AES-256 Bit Encryption

Audit Reports

Secure Session Codes N/A

LDAP Integration —

2-Factor Authentication

Secured with SSL Certificate

Lock on Disconnect —

Brute Force Prevention

Mobile Free One Standard Premium Access

Android Technician Client

iOS Technician Client

Support Android Mobile Guest Clients — —

Support iOS Mobile Guest Clients — —

Integrations Free One Standard Premium Access

Surveys —

Extensions

Support Free One Standard Premium Access

Knowledge Base

Videos and Tutorials

Email Support —

Phone Support —

Community Forum

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