company profile - finalspot was a successful assignment with some written testimonials from rmn top...

COMPANY PROFILE

maximising human and organisational potential

www.finalspot.org

2 maximising human and organisational potential

14 17 93 strategic partners

years of experience

satisfied clients

Helping organisations in developing talents and capabilities

through training and education.


our contacts

Finalspot Sdn. Bhd.

66-1, Jalan 2A/27A, Seksyen 1, Wangsa Maju, 53300 Kuala Lumpur, Malaysia.

+603 4131 0403

+603 4143 4127

[email protected]

www.finalspot.org


table of contents

05 about finalspot 06 our vision

06 our mission

09 our team

19 strategic partners

20 our clients

21 certificates

27 our services


about finalspot

Finalspot Sdn. Bhd. (Finalspot) is a Human Capital as well as a business and management consultancy organisation committed to delivering practical and innovative solutions to our clients. We offer both consulting services at a strategic level and can be implemented across all levels within the organisations. For business and management we are competent in delivering excellent services in the following areas:

1 2 3 4 5 BUSINESS RE-ALIGNMENT Performance

and Profit Centric

CONDUCT FEASIBILITY

STUDIES New Business

DESIGN BUSINESS

BLUEPRINT New Business

WRITE BUSINESS

BLUEPRINT New Business

WORK APPLIED LEARNING FOR CHANGE AND INNOVATION

In areas of Human Capital, Finalspot focuses on helping organisations in developing talents and capabilities through training and education. With borderless globalization emerging in recent years, the landscape of doing business today requires constant innovative ideas in order to compete successfully and sustainability. In Finalspot, we recognize the importance of change and adapting to it. This ability has been our unique success factor because we are able to provide customized solutions which are practical and easy to implement at all levels within an organisation in a given environment. Our training programs are designed to meet an organisation’s training needs and not the want. Our competencies cover the following:

1 2 3 4 5 6

Personal Development

Distinctive Certification

Managerial Development

Functional Management

Organisational Management

Industry Management


our vision We envisage becoming one of the leading Human Resource and Business Solution Provider in Malaysia and abroad.

our mission

1. To contribute to the nation building

2. To assist our clients in maximizing their

potentials and achieving their objectives

3. To share our knowledge, experience, expertise and innovative ideas


outline of company

Company Name :

Finalspot Sdn. Bhd.

Registration No. :

519536-T

Directors :

MOHD SHARIFUDDIN BIN JASIMAN Managing Director ZAINAB BINTI ABU BAKAR Director

Registered Address :

Finalspot Sdn. Bhd. 66-1, Jalan 2A/27A, Seksyen 1, Wangsa Maju, 53300 Kuala Lumpur, Malaysia.

Telephone No :

+603 4131 0403

Fax No :

+603 4143 4127

Contact Email :

[email protected]

Date of Establishment :

10 July 2000

Banker Information :

Malayan Banking Berhad Tingkat Bawah (Kanan), Menara Perkeso, No 281, Jalan Ampang, 50538 Kuala Lumpur, Malaysia.


company achievements SEPTEMBER 2004

THE ROYAL MALAYSIAN NAVY SUBMARINE HUMAN CAPITAL PROJECT We were fortunate to be the first organisation in Malaysia to be earmarked to look into the human capital needs for our fleet of newly acquired Scorpene Submarine of The Royal Malaysian Navy. It was a challenging and a tall order since this will be the first batch of Scorpene submariners for Malaysia and will be tasked to operate our much anticipated high value assets. The acquisition of these new assets will put Malaysia into another league as far as defence is concern. However we are grateful being entrusted and to be part of the RMN History. Initially the scope of work was only for “Refresher Course”. However since RMN needs a crew of least 60 to 70 men strong to start with, we need at least twice the number to begin with to cater for the high attrition rate. RMN had never embarked in massive recruitment for submariners before though there had been occasions that a few were selected to be trained with Royal Australian Navy. Thus this task was also assigned to Finalspot. Eventually Finalspot was tasked to do the selection for RMN, design a module with NAVCO of France to bridge the knowledge gap and to conduct the programme in Lumut. It was a successful assignment with some written testimonials from RMN top brass.

JUNE 2008

KHAZANAH-MAFC AGROPRENEUR PROGRAMME Design the Blueprint for the Agropreneur Program for Malaysian Agrifood Corporation Bhd. (MAFC), a subsidiary of Khazanah Nasional Bhd.

JULY 2009

UNIKL TEKNOPUTRA GROOMING BIG PROGRAMME Develop UniKL graduates into true technopreneurs who are highly motivated, charismatic, able to sustain a highly competitive market, to keep up with the latest technology and able to operate and manage a sound business entity.

APRIL 2015

INTERNATIONAL ADVISORY COUNCIL FOR HEALTHCARE FACILITY MANAGEMENT As we all know Malaysia has one of the best National Healthcare Services in the world. Collaborating with the experienced concessionaires Finalspot was able to identify distinctive skills at various levels required to perform the maintenance of hospitals of commendable standards. Finalspot is the driving force in the establishment of this association.


our team Our consultants are from various backgrounds that have accumulated vast industries

experience.

As such our commitments to our clients are as follows:

Meeting Project Timelines

Achieving Organisation’s Objectives

Meeting Organisation Training Needs


Sharifuddin Jasiman Managing Director

Sharifuddin Jasiman holds a Master of Science in Education from Portland State University. Upon returning from USA, he started his career as a lecturer at Maktab Rendah Sains Mara and Kolej Mara Banting. He helped in setting up the International Baccalaureate Program for MARA. In addition, he also successfully helped the College in developing and managing BAKA Project for Talented / Gifted Students sponsored by ADB. As such, Sarifuddin received an award for Khidmat Cemerlang by MARA for his contribution. As a person who strongly believes in continuous self-development, he decided to join Celcom Academy to gain experience in Human Resources Management. In Celcom Academy, Sharifuddin established himself as a person who turned around the Academy. As a result of his vision, Celcom Academy Sdn Bhd managed to expand its training services to China, Singtel, Brunei and Africa. He also pioneered e-learning modules and the setting up of the infrastructure for the program with UPM. Sharifuddin left Celcom Academy and joined Edaran Oto Indah Sdn Bhd (EOI), the Sole Distributor for Rover and Lada as General Manager. At EOI, he developed an integrated manpower planning for space frame technology for local automotive industry. He was also instrumental in setting up the Malaysian-French Institute (MFI) as a feeder for the automotive industry. In 1999, he decided to venture on his own by establishing Finalspot Sdn Bhd focusing in Human Resource Management particularly on Human Capital Development. His unique success factor is his ability to develop practical methodology in talent selection process and training needs analysis. He is well respected within academic institutions of higher learning for his insight and vision in nation building through human capital development. For that reason he has been appointed to serve as an advisor to several universities namely University Malaysia Pahang, Multimedia University and UniKL. His achievements include designing the Foundation Program for the Royal Malaysian Navy Submarine Training in France. He also helped to develop the Submarine Training Modules (non-technical) with a French Company (NAVFCO) for Royal Malaysian Navy. Sharifuddin also extends his expertise in designing the Blueprint for the Agropreneur Program for Malaysian Agrifood Corporation Bhd (MAFC), a subsidiary of Khazanah Nasional Bhd. Through his effort, Finalspot has been engaged to manage the entire selection, recruitment and training of agropreneur participants.


Zainab Abu Bakar Director

Zainab completed her degree in Business Administration from Lewis & Clark College, Portland, Oregon and later her MBA from Governors State University, Chicago, Illinois. She has more than 20 years experience in the insurance industry at the management level. With her vast experience she plays pivotal roles in driving the company forward. Her experience and network will come in handy in managing projects and consultancy works.

Othman Abdul Rahman Managing Partner

Othman Abdul Rahman specialises in providing strategic marketing, procurement and sourcing of petroleum products with 30 years of experience in the downstream activities of the Oil and Gas industry. He started his career in marketing when he joined an established printing media group, New Straits Time where he had gained experience in the marketing of advertising space for the newspaper. He later joined a leading multinational petroleum company, Petronas where he was assigned to look after the marketing activities of the downstream sectors. Apart from marketing, he was also exposed to the procurement and sourcing processes as well as appointed as member of change management team for the organisation. Othman holds a Diploma in Mass Communication majoring in Advertising from University Technology Mara.


Aznir Abdul Malek Partner

Aznir started his career as an Industrial Engineer and Work Study Practitioner in 1983. Over the years, he developed his knowledge and skills in various areas of Total Quality Management. He is an ISO Lead Auditor, ICC facilitator, TQM Lead Assessor, founder and trainer for the Team Dynamics Program, Change Manager, and Certified Quality Manager (American Society of Quality). He is currently much sought after for advice and consultancy on large scale transformation programs and culture change programs, as well as speaker for presentation skills and motivation. He has vast experience in the fields of Quality Excellence and Transformation Management. In 1993, he co-founded the Team Dynamics approach to team building. Aznir has since trained over 3000 managers and supervisors via this program. He has also led various functions like Human Resource Management, IT, Corporate Communications and Management Consulting. Aznir’s most vital experience comes from leading major strategic transformation programs since 1997, helping his corporation achieve excellence and receiving the prestigious Prime Minister’s Industry Excellence Award in 2008. He has conducted numerous workshops and presentations on Team Dynamics and Development, Business & Strategy Planning, Quality Excellence, Presentation and Public Speaking Skills, both locally and overseas. Aznir’s passion is in people-building. He is also a writer, author, passionate angler, organic farmer and nature conservation activist.


Dr. Suntoro Tjoe (B.Eng., M.Eng., Ph.D. MRICS., MMIM., MBMAM,) Partner

Dr. Suntoro Tjoe specializes in providing integrated property and facility management services and at present managing assets worth more than RM2 billion in Malaysia. Prior to his appointment in Malaysia, Dr. Suntoro was an Associate Director of a leading international property consultant in Bangkok where he gained most of his experience in Facility and Property Management in Southeast Asia region when he was assigned to look after commercial and residential projects in Bangkok, Vietnam and Myanmar. His early appointments include project engineer in Jakarta, construction manager and estate manager in Bangkok. With more than 25 years of experience in the field, Dr. Suntoro is currently a practitioner and educator. Dr. Suntoro holds a Bachelor of Engineering in Civil Engineering, a Master of Engineering in Construction Engineering and Management and a Doctor of Philosophy in Construction Information Management. He is also member of several international professional bodies.

Anis Farizza Consultant

She has 11 years of combined consulting and industry experience in the field of HR management. Anis comes with a wealth of experience in terms of practical knowledge and well-rounded exposure in all aspects of HR Management functions having worked 7 years as a HR practitioner mainly in the transportation and logistics industry, serving within various subsidiaries/ divisions of Malaysia International Shipping Corporation (MISC). Anis currently is a freelance HR and Industrial relations consultant. She started her consulting career in the international firm of KPMG where she was exposed to various consultancy engagements in Malaysia and the middle east. Among her areas of expertise include which include Job Analysis & Job Design (including preparation of Job Descriptions for staff); Job Evaluation (process and system); Performance Management System (process and implementation); Employee Separation Programs (compliance and implementation process); Terms & Conditions of Service and Collective Agreement (review and design of scheme of service). She is also an industrial relations advisor with vast experience in providing retainer advice to clients across various industries on employment, labour and industrial relations matters. Her recent international engagement is as project team member for HR Advisory assignments for a financial institution in Qatar and a leading automotive franchise in Bahrain.


H. Thomas Tao, PhD Strategist

H. Thomas Tao was born in Taiwan, went to the United States to pursue graduate study in 1985. Tom, a technology strategist, commands solid understandings of semiconductor, communication, energy conservation, and solar photovoltaic technologies, with deep appreciation of business dynamics of perspective industries. Tom completed his PhD in Physics under the guidance of Professor Theodore E. Madey at Rutgers University in 1994. The subject of the thesis is about interactions of molecules with metal surfaces and the associated phenomenological model. During this academic career, Tom had extensive joint projects with Brookhaven National Laboratory (Department of Energy, US), Sandia National Laboratory (Department of Defense, US), Bell Lab (Murray Hills of AT&T), and North Carolina State University on Chemistry, Physics, and Materials Science aspects of surfaces, including semiconductor dielectric materials. Tom has authored and co-authored 20 articles in referred scientific journals. After turned down a two-year full scholarship from National Science Council (US) in 1997, Tom turned his attention to IC industry. From 1997 to 2007, Tom worked with several fabless IC design start-up companies focusing on communication IC products. Tom has helped four fabless start-ups become successful through either IPO or acquisition. For example, Entropic Communications Inc., IPO at Nasdaq, focuses on HDTV distributions. Starting from 2003, Tom started his own consulting services on business planning and technical implementations to help communication fabless IC start-ups to get off ground. In 2007, Tom started working on energy conservation and efficiency improvement in industry. On applications of inorganic aqueous solution (IA) heat pipe technology to energy conservation in industry, Tom has been collaborating with Prof. Ivan Catton of UCLA, in conjunction with Hamilton Sundstrand, in applying IA heat pipes to heat transfer problems in space. In the meantime, Tom has been working with Malaysia industry to improve boiler efficiency with recuperator made of IA heat pipes. Tom also works on photovoltaic solar power generation in collaboration with Solaris, a subsidiary of Foxconn.


Syed Idros Syed Mohsin Consultant

A graduate of Institut Teknologi MARA, with Advanced Diploma in Estate Management in 1985. He has more than 18 years experience in property and facilities management, having served in several corporate organisations such as PETRONAS and KLCC. Throughout his service with these organisations, he has managed various type of properties vis-à-vis residential, offices, institutions, holiday apartments and parks. During his tenure as a Senior Building Manager with KLCC Urusharta Sdn Bhd, he became the key figure in the implementation of the ISO 9001:2000 Quality Management System and the Computerised Maintenance Management System (CMMS) which are used to enhance the quality of the operations and maintenance of the PETRONAS Twin Towers. As a result of the implementation of the CMMS, the PETRONAS Twin Towers was awarded the Fiabci Prix d'Excellence 2002 Award (International Real Estate Federation) for the implementation of highest standard of maintenance (with the introduction of CMMS) He is currently the Managing Director of Universal Facilities Management Malaysia Sdn Bhd, a fully owned Malaysian company which has been incorporated to offer facilities management and maintenance as well as consultancy services. He has presented several papers in seminars on property and facility management, both locally and internationally, namely Key Performance Indicators For Property Management Of Highrise Commercial Buildings and Leadership Management He is also a Panel Member of the Education and Curriculum for Institut Penilaian Negara (1/8/2008 - 31/7/2010), Invitational Assessment Panel Member for MSc Facilities Management Programme 2007, UiTM and Panel Advisor for the Property Management Standards for the Institution of Surveyors, Malaysia.


Hamidah Hashim Consultant

She has been an independent training consultant since 1993. She has a unique background in management, finance and banking. The past twenty years she has conducted training in management development, communication and entrepreneurial development. Ms. Hashim pursued I.C.S.A. in ITM (1980-1984) where she was offered a scholarship by the former BBMB. She then worked for more than eight years in operations and training with the Bank. It was during this time that she obtained a Certificate in Training & Development (ITD, U.K.) and attended the Diploma course in Training Management. She also attended the consultancy programme “Loyalty Management” in Oslo, Norway. Hamidah is also a PSMB-recognised trainer. Her training experience includes conducting numerous public seminars in Communication, Corporate Image and Customer Service. Some other organisations which have benefited her in-house training are; HSBC, IBM, Panasonic, Sunway Group, CIMB, Monash University, Air Asia, Kuwait Finance House, Ambank, Securities Commission, Telekom, TNB, Proton Edar, PETRONAS, Khazanah Nasional, Istana Budaya and Kementerian Pembangunan Brunei Darussalam. Ms. Hashim’s forte is in personal skills which include customer service, communication, corporate image and Train-the-Trainer. Hamidah has also appeared on RTM’s “Selamat Pagi Malaysia” to speak on topics like Personal Change and Communication Skills. In Image Management; Hamidah has had the opportunity to learn from the best in the industry; Robert Pante, a renowned image consultant from the US and an Australian colour consultant. Her other training experience includes; being an active volunteer and was a board member with AFS/ABM International & Intercultural programmes where she conducts workshops on cross-cultural learning for Malaysian families and foreign students. She has also made a presentation on ‘cross-cultural adaptation skills’ in Dunedin, New Zealand for an international conference attended by participants in the Pacific region. Her fun and engaging training style has earned her excellent feedback from participants.


Zakariah Ahmad Consultant

Zakariah Ahmad was Managing Director of Goodyear Malaysia Berhad (GMB), Singapore and Brunei prior to joining Finalspot as a Lead Consultant. Prior to joining GMB in 1976, as a Marketing Officer for United Asian Bank he was responsible for setting up and promoting new branches. During his 33 years tenure with GMB, Zakariah has accumulated invaluable experience in various finance functions from treasury operations to costing and budgeting. He also heads various disciplines in sales and marketing for Malaysia and Asia Pacific Region. As a supply chain director for Asia Pacific, Zakariah manages to reduce working capital and boosted the Company cash flow position which in turn saving the Company million of dollars. In a strategic level, as the President and CEO of the Philippines and Indonesia, he manages to turn around operations through plants rationalization of which both countries operations are profitable till today. Before retiring as Managing Director of Goodyear Malaysia Berhad, Singapore and Brunei, he is able to elevate Malaysia’s operation in the most profitable business unit in ASEAN. There were many success stories during his 33 years tenure with Goodyear and one of them was accorded “Most Trusted Brand Asia Award” by consumer research from TNS and clinching the Brand Laureate Award in the automotive category. Zakariah’s contribution extended beyond Goodyear, and he was actively involved in non-profits activities. As a President of Tire Manufacture Association, he offered his expertise to its members and government on industry related matters. Currently, he is an advisor for Permodalan Usahawan Nasional Berhad (PUNB) on developing Bumiputra Entrepreneur Program (PROSPER) in Automotive Workshop.


Aziz Abdullah Consultant

Aziz Abdullah is a senior consultant for Finalspot specializing in finance and corporate strategy. Prior to joining Finalspot, he was the Group Finance Director, Goodyear Tire & Rubber Co - ASEAN / Malaysia. During his 28 years tenure with Goodyear, he held various finance positions in Goodyear Malaysia, Goodyear Asia Pacific, USA and Indonesia. Aziz’s experiences cover numerous finance functions, ranging from financial and cost accounting, internal control and corporate governance including Sarbances-Oxley (SOX). He was also involved in financial analysis for ASEAN Business Strategic Unit. Aziz has vast experience in cost management in a manufacturing environment and he managed to save the organisation millions of dollars through the working capital management and cost reduction initiatives.

He also played the leading role in SAP roll-out for Malaysia and ASEAN and successfully implemented financial shared services for Singapore, Brunei, Vietnam, Myanmar, and Laos operation. Due to the competitiveness of the industry, Aziz successfully integrate the Sales Operation and Planning activities with Financial Planning to achieve the reliability and predictability in decision making to optimize margins and improve cash flow.

Abdul Rahim Saibon Principle HSE Consultant

Abdul Rahim Saibon is HSE Consultant for Finalspot specialising in HSE Risk and Management. He has been involved in the world of training since 1996. A graduate of University Institut Teknologi Mara in Business Studies, he has more than 12 years experience in marketing having served in several organisations such as PETRONAS. He later pursued Safety Management from University of Nerada. During his tenure as Head of HSE Risk, Crisis & Disaster Management and International Operations for PETRONAS Dagangan Berhad, he has established and implemented standardised crisis and emergency response organisation structure for business line within the organisation. He also synergised close relationship with relevant parties such as the National / State / District Disaster Management and Crisis Relief Committees, DOSH, DOE, local authorities, PDRM, JBPM, Malaysian Armed Forces, HEALTH Ministry and Port Authorities through unification of common objectives to establish report and facilitate cooperation in conducting exercise and responding to crisis. Abdul Rahim Saibon has spent 23 years in the dimension of Safety Management.


Kurniawati Yahya Consultant

She has been involved in the world of training and education since 1986. Her career in the field of education began in a secondary school in Kuala Lumpur, Malaysia and until recently, in the Teacher Education Department of Michigan State University. Her students/audience have ranged from pre-school children to masters degree university students to school teachers and educational administrators to professionals in the private and corporate sector. In the education world, her professional interests and experience include teaching-learning and research in education and technology, teacher education, multicultural (children’s) literature, diversity issues in education, multi/intercultural education and communication, peace education, community (service) learning, intercultural and educational activities beyond the formal curriculum aimed at bridging the gap between communities, as well as teaching of English as a second language (ESL) at international levels (namely Malaysia and other South-East Asian countries, UK and USA). A step away from academics, she has been actively involved in developing, managing and conducting workshops and seminars related to healthy lifestyle/living, stress management, cultural awareness, team building, professional and business etiquette, customer service and various other personal and professional development topics. One of her most fulfilling endeavors while living and working in the USA was working with and assisting refugees from various countries, especially those from the Middle East, not only to learn English (from almost zero knowledge) but also to settle down and get culturally acclimatized to living in a foreign country, which include coping and adjusting to a different economic lifestyle, hygiene and healthcare, diet/nutrition, education and daily activities. Stress management sessions were also a big part of her work with the refugees. Her interest and active involvement in the field of training and education recognized no boundaries and she has successfully ventured into the local communities in whichever country she had lived in and/or visited.


strategic partners


our clients

1. AirAsia Berhad

2. Akademi Percukaian Malaysia

3. Alliance Bank Malaysia Berhad

4. Atomic Energy Licensing Board

5. Bank Islam Malaysia Berhad (BIMB)

6. Bank Kerjasama Rakyat (Bank Rakyat)

7. Bank Pertanian Malaysia (AGRO BANK)

8. BASF–PETRONAS Chemicals Sdn Bhd

9. BINA (Brunei)

10. Bio-Focus Saintifik Sdn. Bhd.

11. Brunei Shell Petroleum Company Sdn. Bhd.

12. Bumiputra Merchant Bankers Berhad

13. CIDB Holdings Sdn Bhd

14. Commerce Access Sdn Bhd

15. Commerce Asset Ventures Sdn Bhd

16. Dewan Bahasa Dan Pustaka (DBP)

17. Eastern Pacific Industrial Corporation (EPIC)

18. FELDA Engineering Sdn Bhd

19. FELDA Holding Bhd.

20. FELDA Technoplant Sdn Bhd

21. Global Facilities Management Sdn Bhd

22. Guild of Bumiputra Contractors

23. Halal Development Corporation (HDC)

24. Institut Pegawai Kanan Tentera Darat (INSPEKA)

25. Institut Perkhidmatan Awam Negara Brunei

26. Institut Tanah Dan Ukur Negara (INSTUN)

27. International Business School – UTM

28. International Islamic University Malaysia (IIUM)

29. Istana Budaya

30. Jabatan Bomba dan Penyelamat Malaysia

31. Jabatan Kebajikan Masyarakat Malaysia

32. Jabatan Kebudayaan & Kesenian Negara

33. Jabatan Ketua Pengarah Tanah Dan Galian

34. Jabatan Perhutanan Semenanjung Malaysia

35. JVC Sales & Service (Malaysia) Sdn. Bhd.

36. Kementerian Pendidikan Malaysia

37. Keretapi Tanah Melayu Berhad (KTMB)

38. Khazanah Nasional Berhad

39. Kolej Tentera Darat

40. Kolej Universiti Kejuruteraan & Teknologi

Malaysia

41. Kuala Lumpur Convention Centre

42. Landmarks Land & Properties Sdn Bhd

43. Lembaga Hasil Dalam Negeri Malaysia (LHDNM)

44. Majlis Bandaraya Shah Alam (MBSA)

45. Maktab Turus Angkatan Tentera (MTAT)

46. Malaysia Agrifood Corporation Berhad (MAFC)

47. Malaysian Armed Forces (MAF)

4 8 . Malaysian Industrial Development Authority (MIDA)

4 9 . Malaysian Newsprint Industries 50. Malaysian Technology Development

Corporation (MTDC)

51. Malaysian Truck & Bus Sdn Bhd (MTB)

52. MALSAT Sdn Bhd

53. Maxis Mobile Sdn Bhd

54. Maybank Finance Bhd

55. Maybank Learning Centre

56. Medivest Sdn Bhd

57. Metro Parking (M) Sdn Bhd

58. MIMOS Smart Computer Sdn Bhd

59. Multimedia University

60. National Hydraulic Research Institute of

Malaysia

61. NS Construction Sdn. Bhd.

62. PASDEC Holdings

63. Pejabat Pengarah Tanah Dan Galian

64. Peka Perdana Sdn Bhd

65. Penang Regional Development Authority

(PERDA)

66. Pencetakan Nasional Malaysia Berhad (PNMB)

67. Perbadanan Pengurusan Sisa Pepejal dan

Pembersihan Awam (SWCorp)

68. Perbadanan Putrajaya (PPJ)

69. Perbandaran Kemajuan Negeri Sembilan

70. Perpustakaan Negeri Sembilan

71. Perusahaan Otomobil Nasional Berhad

(PROTON)

72. PETRONAS Penapisan (Melaka) Sdn Bhd.

(PPMSB)

73. PETRONAS Permata

74. Pihak Berkuasa Pekebun Kecil Perusahaan

Getah (RISDA)

75. PLUS Malaysia Berhad (PLUS)

76. Pos Malaysia Berhad (PMB)

77. Puncak Semangat Tecnology Berhad

78. Pusat Darah Negara (PDN)

79. Radicare (M) Sdn Bhd

80. Rasma Corporation Sdn. Bhd.

81. Royal Malaysian Navy (RMN)

82. Sapura Energy Sdn. Bhd.

83. SIRIM Berhad

84. SJ Securities Sdn. Bhd.

85. Sports & Events Network Sdn Bhd. (SEN)

86. Tabung Haji Properties Sdn. Bhd.

87. Tanjung Langsat Port Sdn Bhd

88. TH Travel Services Sdn. Bhd.

89. Toshiba Electronics,

90. Trans Resources Corporation Sdn Bhd

91. TRC Synergy Berhad

92. UEM Edgenta Berhad

93. UPD Sdn. Bhd.

94. Utusan Melayu (Malaysia) Bhd.

95. Utusan Printcorp Sdn. Bhd.


malaysian registered companies registration certificate


Ministry of Finance (MOF) contractor registration certificate


Ministry of Finance (MOF) contractor registration certificate with bumiputra status


Human Resources Development Fund (HRDF) registration certificate as a training provider


our services

consultancy training certifications


consultancy Our consulting team comprises of members with vast experience, knowledge and industrial

background. Via this team coupled with some institutional and university backing we are

able to provide consultancy services from functional to strategic with creative, innovative up

the ante solutions.


consultancy

1 2 3 BUSINESS

BLUEPRINT CONSULTING

BUSINESS RE-ALIGNMENT CONSULTING

BUSINESS STRATEGY

CONSULTING

4 5 6 CHANGE

MANAGEMENT PROGRAMME

CUSTOMER

RELATIONSHIP MANAGEMENT

STRATEGY

HUMAN RESOURCES CONSULTING

HR Planning HR Resourcing Compensation

Management Talents & Succession

Planning

7 8 9 OPERATING PROCESSES

CONSULTING

PROCUREMENT MANAGEMENT

RISK MANAGEMENT

10

11

12

HEALTH, SAFETY & ENVIRONMENT

(H.S.E)

LAND

MATTERS

BRANDING


training The pool of trainers that we have comes with reputable track record in various subject

matters and strong pedagogical capabilities. We prefer to tailor-made modules and can

meet all level of training needs.


training programme

MANAGEMENT & LEADERSHIP PROGRAMME

People Management Training

People Management Skills for New Supervisors & Team Leaders – The Role, The Team & The Individual

Fast Track to Successful People Management and Team Leadership

People Management Skills for Managers Performance Management Transformational Leadership Effective Management and Leadership Styles Effective Delegation for Managers Creative and Innovative Problem Solving

Management Development Training

The Manager’s Development Programme Stepping Up to Senior Management Negotiation Skills Workshop for Managers Essential Skills Workshop for Managers Motivating Your Team Business Risk Management Workshop

Personal Development Training

Facilitation Skills for Managers Developing Your Personal Impact and Building

Productive Relationship An Introduction To Neuro Linguistic

Programming Applying Neuro Linguistic Programming in the

Workplace Manager & Secretary /PA – Working Together

More Effectively Time Management for Managers Cultural Awareness & Diversity Advanced Influencing & Persuading for

Managers Motivating Your Team Problem Solving & Decision Making for

Managers Critical Thinking and Problem Solving Increase your Business Confidence Dealing with Stress and Conflicting Needs Working Assertively and with Confidence Conducting Effective Meetings

Team Management Training

Team Management and Leadership Skills for Supervisors and Team Leaders

Develop Team Leadership Managing the Talent of Your Team Managing a Matrix Team Effective Delegation

Leadership Training

Effective Management and Leadership Styles High Performance Leadership – Why Should

Anyone Follow You? – Residential Course Emotional Intelligence – Excelling in

Leadership Successful Management for Business

Achievement Leading your Managers – Cascading for

Success Success Coaching & Mentoring Skills for

Managers Coaching for Leadership – Create the Sparks

for Excellence Developing Leadership Coaching Advanced Leadership Coaching Emerging The Leaders

Finance & Project Management Training

Finance for Non Financial Managers Introduction to Company Accounts Effective Budgeting Planning, Organising and Controlling Projects An Introduction to Effective Project

Management Finance for Senior Managers & Directors

Recruitment & Development Training

Effective Change Management Leading Change Successfully Business Process Mapping Developing A Business Plan Strategic Performance Measurement – using

the Balanced Scorecard Understanding and Implementing Change Business Risk Management Workshop

Management Communications Training

Effective Writing Reports for Managers Speaking and Presenting with Confidence Writing for Results Positive Presenting for Professionals The Art of Negotiation Skills Leadership Communication Senior Level Communications Skills Workshop Critical Conversations for Managers Emotional Intelligence – Excelling in

Leadership Advanced Influencing & Persuading for

Manages Conflict Resolution


PERSONAL IMPACT & EFFECTIVENESS PROGRAMME

CUSTOMER SERVICE PROGRAMME

Effective Communications Training

Better Communication Skills at Work – Communication that Delivery Results

Senior Level Communication Skills Workshop An Introduction to Neuro Linguistic

Programming Applying Neuro Linguistic Programming in the

Workplace Effective Feedback Skills Effective Telephone Skills Creating Powerful Relationships Through

Networking Creative & Innovative Problem Solving

Presentation Skills Training

Speaking & Presenting with Confidence Positive Presenting for Professionals Speaking in Public with Authority & Confidence Presentation Coaching Interview Excellence – How to Perform well in

Interview Written Communication Training

Effective Business English Professional Written Communication Writing for Results Writing Effective Reports Minute Taking Made Simple Speed Reading

Negotiation Skills Training

Negotiation Skills Influencing & Persuading Skills with an

Introduction to Negotiating Influencing & Persuading for Managers – with

an Introduction to Negotiation Negotiation Skills Workshop Influencing & Negotiating Upwards

Working With Others Training

Handling Difficult People and Situations Communicating Effectively in the Workplace Effective Interpersonal Skills Developing Your Personal Impact and Building

Productive Relationships Coaching For Results Facilitation Skills for Managers Increase Your Self Awareness - Get the Best

from Others and Create a Successful Team Creating Powerful Relationships Through

Networking Effective Feedback Skills Motivating Your Team Cultural Awareness & Diversity Conflict Resolution

Customer Service Management Training

Managing and Coaching your Customer Service Team

Excellence in Customer Service Training

An Introduction to Customer Service - Putting the Customer First

Professional Reception Skills - The Face of the Company

Delivering Excellence in Customer Service via Email and on the Telephone

Handling Customer Complaints - Remaining Calm Under Pressure

Building and Retaining Customer Relationships Managing Touch point Performance to

Improve the Customer Experience Going The Extra Mile: Achieving Excellence in

Customer Service

SALES & MARKETING PROGRAMME Key Sales Skills Training

Sales for Non Sales People - Moving from Service to Sales

Fundamentals of Selling Consultative Selling Skills Successful Selling Techniques Prospecting and Networking to Win New

Business Customer Retention Programme Coaching Programme for Sales Skills for

Success


PA, SECRETARY, ADMINISTRATION & SUPPORT PROGRAMME

PURCHASING AND SUPPLY CHAIN PROGRAMME

The Professional PA & Secretary Training

PA & Secretary Professional Development Programme

Professional Development for Senior PA’s and Executive Assistants

The Essential Office Professional - Professional Skills for Administrators, Secretaries & Support Staff

Success Skills for PA’s and Administrators Providing Administrative and Secretarial

Support for Teams Build Your Credibility and Be Influential -

Supporting Busy and Absent Managers Manager & Secretary/PA - Working Together

More Effectively Working with More Than One Boss -

Successfully Juggling Priorities Increase Your Self Awareness - Get the Best

from Others and Create a Successful Team Building Your Image and Networking for

Success Managing Pressure and Conflicting Demands Personal Effectiveness to Improve your

Performance at Work Effective Time Management for Office

Professionals Influencing Successfully - Getting the Results

that You Want The Professional Administrator Training

Essential Administration Skills - Be Successful in Your Role

Essential Skills for Effective Training Administration

The HR Administrator's Role Practical Skills for Your Changing Role

Making Sense of Finance - Essential Knowledge

An Introduction to Successful Conferences and Events

Commercial and Business Awareness for Experienced PA’s and Secretaries

Marketing for Secretaries and PA’s Project Management Skills for Office

Professionals Management Skills for PA’s Effective Office Management

Purchasing and Procurement Training

Introduction to Best Practice in Purchasing & Procurement

Purchasing for Non Purchasing People Purchasing Negotiation - Negotiating for Profit The Strategic Procurement Process

Supply Chain & Supplier Management Training

Introduction to Supply Chain Management Principles of Supply Chain Management Supply Chain and Business Strategy Supplier & Contract Management

CREDIT & FINANCE PROGRAMME Credit & Finance Training

Finance Fundamentals - For Those New to the Finance Department

Credit Management : Credit Control Sharpen Your Credit Control Skills - Effective

Collection Techniques Assessing Credit Risk Introduction to Company Accounts Analysing Company Accounts Interpretation of Company Accounts Making Sense of Finance - Essential

Knowledge Finance for Non Financial Managers Understanding Mergers and Acquisitions Finance for Sales People


HUMAN RESOURCE MANAGEMENT PROGRAMME

PROJECT MANAGEMENT

Train the Trainer Training

Train the Trainer Essentials - Developing Effective and Confident Training Techniques

Train the Workplace Trainer - Effective Workplace Training for One-to-One and Small Group Training

Coaching Programme For Internal Trainer Human Resource Skills For All

Conducting Successful Appraisals & Reviews Fundamentals of Human Resources

Management Confident Recruitment and Selection

Interviewing Skills HR for Non HR Personnel Every Manager is HR Manager Essential HR for Managers - Best Practice and

Employment Law Cultural Awareness & Diversity Effective Interview for Interviewer

Additional HR Training

Training Needs Analysis Workshop Developing your HR Strategy Domestic Inquiry Workshop Job Description Workshop Manpower Audit The HR Business Partner HR Measurement and Human Capital

Management Developing a Strategically Aligned Learning

and Development Strategy Evaluating the Impact of Learning and

Development A Strategic Approach to Induction: Engaging

your Talent from Day One Managing Reorganisations, Restructurings and

Redundancies Developing and Integrating your Diversity

Strategy Working with the Board

Employment Law Training

Malaysian Employment & Industrial Relations Law for Non HR Managers

Discipline, Grievances and Dismissal Essential Employment Law Essential Discrimination Law Conducting Workplace Investigations Making and Varying Employment Contracts Developing and Integrating your Diversity

Strategy

Core Project Management Skills Training

Coaching Programme for Project Management Essentials

An Introduction to Effective Project Management

The Essentials of Project Management Including Microsoft Project

Advancing Your Project Management Skills Planning, Organising and Controlling Projects Remote Team Leadership Finance for Project Managers An Introduction to Managing People and

Stakeholders in Projects Managing International Projects Business Process Mapping Business Risk Management Workshop

Microsoft Project Training

Microsoft Project Level 1 Microsoft Project Level 2

Project Support Staff Training

Providing Administrative Support for Projects Portfolio, Programme and Project Office

Foundation Project Management Skills for Office

Professionals

CORPORATE COMMUNICATION PERSONNEL Professional Writing for Corporate Communication

Writing Better Articles Report Writing Effective Copy Writing Effective Notes and Minute Taking Speech Writing Press Release Writing Writing Case Studies Feature Writing Writing Professional Emails Winning Proposals Proofreading

Media Relations Training

Strategic Engagement Of The Media Understanding the Media and How they Work Increasing your Coverage (tailored to specific

clients) Managing the Media Relationship

Public Relations Training

PR Fundamentals Planning Campaigns Managing Campaigns Creative Thinking PR to Support the Sales Cycle


TECHNICAL & PROFESSIONAL PROGRAMME

Asset & Properties Management Training

Building Facilities Maintenance & Management Effective Maintenance For Buildings

Mechanical, Electrical & Fire System Strategic Facilities Performance Management

and KPIs Cleaning & Hygiene Training Successfully Implement an Effective

Computerized Maintenance Management System (CMMS)

Managing Risks in Facility Management Finance for Facility Managers Effective Technicians Fundamentals of Laboratory Management Project Management

Quality and Construction Industry Training

Quality Management for Construction Industry Contract Administration Dynamic Site Supervisors Securities Operations Foundation Course QMS) ISO 9001:2008 Quality Management

Systems (EMS) ISO 14001:2004 Environmental

Management Systems (OHS) OHSAS 18001:2007 Occupational Health

& Safety Management Systems (QTS) ISO/TS 16949:2002 Quality Management

Systems (FMD) Food & Medical Devices Control

Systems (IMS) Integrated Management Systems (IEC) ISO/IEC 17025:2005 The Competence of

Testing & Calibration Laboratories (CEM) CE Marking (LMS) Lean Manufacturing/ Management

Systems (EMT) Effective Manufacturing Tools/ Methods

DEVELOPMENT PROGRAMME

(HRM) Human Resource Development & Management

(EDC) Effective Development & Competencies Programme

(LDP) Leadership Development Programme (MDP) Management Development Programme (MMP) Middle Management Programme (SDP) Supervisor Development Programme (CDP) Clerical Development Programme (EALP) English Action Learning Programme (CSDP) Customer Service Development

Programme (FPDP) Finance Professional Development

Programme

Fundamental OSH for Supervisor (FOSH)

Course Introduction and Ice breaking Overview of OSH Management System Supervisor Responsibilities Risk Assessment Safe Work Practices Inspection, Audit and Incident Investigation

Hazard Identification, Risk Assessment & Risk Control (HIRARC)

HIRARC introduction Hazard Classification & Hazard Category Hazard Identification Techniques Concept of Risk Risk Assessment Methodology Risk Assessment Matrix (RAM) Risk Hierarchy Of Control Risk Action Plan HIRARC Documentation Risk reporting and communications

Incident Investigation & Reporting Workshop

Incident Reporting and Analysis Technique Legal Requirement on OSHA and NADOPOD

Reg. 2004 In-House Incident Investigation & Exercise Incident Analysis

Process Safety Management (PSM)

What is Risk Management Legal Requirement (OSHA 1994, FMA 1967 and

CIMAH Regulation) Element of PSM Process Hazard Analysis And Stages Of

Application Elaboration on 6 elements in PSM

Safety Awareness and Permit To Work (PTW)

Legal Requirement Causation and Prevention of Accident Hazard at Workplace Prevention and Protective Measure Safe Work Practices


certifications Consultation and training normally will result in either new knowledge or new or enhanced

skills and at times both can be achieved. There are situations where distinctive skills are

identified and we can assist clients to come up with recognized distinctive certifications.


certified healthcare facility manager (chfm)

Certified Healthcare Facility Manager (CHFM) programme is carefully designed to meet a stringent yet strong demand for facility manager in a fast growing healthcare industry in Malaysia. The programme is in line with the government’s initiatives to make Malaysia’s healthcare industry to become the leading healthcare facility provider in the world and the best medical tourism in the South East Asia region. The programme is developed in collaboration with the Ministry of Health Malaysia and industry players to fulfil their stringent requirements as a certified healthcare facility manager for both public and private sectors in the country. Upon completion of the programme, participants are able to manage healthcare facility more efficiently, at the same time meeting the Ministry of Health Malaysia’s requirements as a certified healthcare facility manager.

Finalspot Sdn Bhd (519536-T) 6 6 - 1 , J a l a n 2 A / 2 7 A , S e k s y e n 1 , W a n g s a M a j u , 5 3 3 0 0 K u a l a L u m p u r .

T : + 6 0 3 4 1 3 1 0 4 0 3 | F : + 6 0 3 4 1 4 3 4 1 2 7 | E : i n f o @ f i n a l s p o t . o r g | W : w w w . f i n a l s p o t . o r g

www.finalspot.org

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