Company Profile & Corporate Culture

PT. Unicor Prima Motor

PT. Indomobil Prima Niaga

PT. Indomobil Cahaya Prima

PT. Indosentosa Trada - Hino

PT. INDOMOBIL SUKSES INTERNATIONAL Tbk

Head Quarter :

Wisma Indomobil I Jl. MT. Haryono Kav. 8 East Jakarta - 13330

> Established in 1976, 93 subsidiaries> 71.49% owned by PT. Gallant Venture Ltd, 18.05% by PT. Tritunggal Inti Permata

and 10,46% by Public, listed at Jakarta Stock Exchange (IMAS)> One of 2 largest multi-brand automotive companies in Indonesia> Industry leading expertise and experience in automotive distribution, marketing,

servicing and financing

Commercial Vehicles

Passenger Cars

Heavy Equipment

SpareParts

Financial Services& Rental

Overview of Indomobil Group

Company ProfilePT. Unicor Prima MotorPT. Indomobil Prima NiagaPT. Indomobil Cahaya PrimaPT. Indosentosa Trada - Hino

History

• INDOMOBIL HINO is a subsidiary of Indomobil Sukses InternasionalTbk.

• Indomobil Hino appointed as an authorized dealer of PT Hino Motors Sales Indonesia, is engaged in the provision of services of truck and bus, workshop and spare part of Hino brand.

• Indomobil Hino, started business as a Hino dealer in Gubeng, Surabaya, East Java in 1995 with PT Indomobil Niaga Prima.

• Shows Due to rapid growth, so in the same year we opened a branch at Soekarno Hatta, Bandung, West Java and in 2001 onwards Kletek, Sidoarjo, East Java.

Started

Hino

Business at

Gubeng

East Java

Then

Opening

Branch at

Soekarno

Hatta, West

Java

Opening

Branch at

Kletek,

East Java

Opening

Branch at

Sukabumi,

West Java

Opening

Branch at

Medan,

North

Sumatera

Opening

Branches at

Mataram,

Lombok &

Tuban, East

Java

Opening Four

Sub Dealers at

P. Sidempuan,

North Sumatera,

Maumere,

Ende, &

Manggarai - NTT

& Four Branches

at BSD,

Depok,

Pantai Indah

Kapuk &

Banda Aceh

Opening Five

Branches at

Rancaekek &,

Cimahi in West

Java,

Kediri East

Java,

Kupang East

Nusa Tenggara

& Fleet Branch

at MT. Haryono,

East Jakarta

Milestone of Indomobil Hino Group

Opening Five

Branches at

MERR,Surabaya,

Kramat Jati East

Jakarta,

Probolinggo

East Java,

Ring Road -

Medan &

Sumbawa- West

Nusa Tenggara

1995

2001

2005

2006

Opening

Branches at

Malang, East

Java &

Sunter, North

Jakarta

2009

2011

2012

2013

2014

OverviewIndomobil Hino Group

Head Office

Jl. Danau

Sunter Selatan

O III Kav 55-

56, Sunter

Agung

Podomoro,

Jakarta 14350

Sales Volume

7.572 Units

in 2013

Outlets

Total 24

Outlets in

Indonesia

Annual Turn Over

IDR 2.86 Trillion

in 2013

Coverage Area

Jakarta, West Java,

East Java, North

Sumatera, West &

East Nusa

Tenggara and

Nanggroe Aceh

Darussalam

Man Power

Over 500 People

Authorized Dealer of Hino in Indonesia

Organization Structure

Chief Executive Officer

Finance Accounting & Human Resources Division

Marketing Division

Aftersales Service Division

Chief Operation Officer

Region DKI & Bandung

Region East Java & Nusa Tenggara

Region North Sumatera & Aceh

Man PowerYTD September 2014

Sales &Marketing

Salesman

Sales Counter

Non Salesman (Sales Admin,

Secretary, dll)

Workshop & After Sales Service

Service Advisor

Foreman

Technician

Part Warehouse

Financing, Accounting & IT

Personnel & General Affair

2013 2014

188

136

13

39

128

5

9

87

27

45

74

Sales & Marketing

Salesman

Sales Counter

Non Salesman (Sales Admin,

Secretary, dll)

Workshop & After Sales Service

Service Advisor

Foreman

Technician

Part Warehouse

Financing, Accounting & IT

Personnel & General Affair

237

163

32

43

156

9

12

94

41

52

80

TOTAL 435 TOTAL525

Different individuals have their own needs and aspirations. We creating the opportunities within the organization for employees to improve themselves by providing training and development opportunities

Vision & Mission

Strengthening Professionalism through Integrity and Excellent Operation

Becoming the most reliable and trusted Hino Dealer in Indonesia

• To continuously develop all of our resources to enhance professionalism for customers satisfaction

• To contribute and give our utmost efforts to

development

• To delivery our commitment and the best value to our stakeholders while showing concern for the interests of society

Distribution Scheme

PT HINO Motors Manufacturing Indonesia

PT HINO Motors Sales Indonesia

HINO Dealers

Customers

Dutro 130 HD XPower

Dutro SDBL Prestigo

Dutro 130 HD Dutro 130 MDL

Products

Ranger SG 285 J Ranger FG 240 JP Ranger FM 285 JD Hino Bus R

Products

1. Sunter (3S)2. Sukabumi (m3S)3. PIK (1S)4. BSD (m3S)5. Depok (1S)6. MT. Haryono (1S)7. Kramat Jati (1S)

JAKARTA

Banda Aceh (m3S)

1. Sisingamangaraja (3S)2. P. Sidempuan (m3S)3. Ringroad, Medan (m3S)

MEDAN

1. Soekarno (3S)2. Rangcaekek (3S)3. Cimahi (1S)

BANDUNG IST

1. Kletek (3S)2. Gubeng (m3S)3. Malang (m3S)4. Tuban (m3S)5. Kediri (m3S)6. MERR (m3S)7. Probolinggo (m3S)

JATIM

1. Mataram (3S)

NTB1. Kupang (m3S)2. Sumbawa (m3S)

NTT

Network2014

Established 24 Outlets

1S m3S 3S

5 Outlets13 Outlets6 Outlets

NAD

1S = Sales ; 3S = Sales, Service & Spare Parts ; m3S = mini 3S

Show Room & After Sales Facilities

Sunter, Jakarta

PIK, Jakarta

Rangcaekek, Bandung

Mataram, NTB

Medan, Sumut Kletek, Surabaya

Delivering Customer Total Support

Sales & Promotion Activity

• AdvertisingMarketing Magazine November 2014

Sales & Promotion Activity• Exhibition & Gathering

Mobile ExhibitionCustomer Gathering

Transporter business Medan, 2013

Spare Part BoothService Campaign

Moving Exhibition

Indomobil Hino Team

Sales Contest - Six Position Walk Around (SPWA)

Training & Excellence Gathering (Genba)

We prepare competent human resources through training and coaching by professional speakers in the

field. We also provide this services to the Customer Our Fleet who have been loyal to us.

Kaizen :Suggestion System, 5S & PDCA

Kaizen is a system for introducing process improvements. The most important thing is to use these systems

to make your work easier.

Corporate Social Responsibility

Social responsibility is our duty to make better relationship between company and civilization

Safety Driving Training

Gunung Kelud Charity

TOTAL SUPPORT

Professional & Well Trained Team

• Indomobil Hino have professional and well

trained people to provide excellent service for

our customers

• Customer Care Officer ready to remind

schedule maintenance and service check

results

Excellence Customer Service

Integrated Dealer Management System

• Indomobil Hino supported by

Dealer Management System

• Customers Database well

maintained

TOTAL SUPPORT

Aftes Sales Service Support

• Mobile Workshop, maintenance and repair using service car

• Service Contract, contract with customer to do maintenance and repair

• Express Maintenance, quick maintenance and repair for your vehicles

• On Site Service, maintenance and repair in our customers site

• Free Service Program, free maintenance and spare parts foryour vehicles

• HMSI Original Parts (HOP) local-made part that licensed from Hino Japan with affordable prices and best quality.

• Parts Consignment, we will put the fast moving parts in our customer’s warehouse

• Parts Contract, Spare parts contract to customers, so customers will get affordable prices and less time waiting for the original spare parts.

Excellence Customer Service

TOTAL SUPPORT

Customer Oriented Activities

Indomobil Hino provide education for customer’s drivers, technicians and spare parts staffs :

• Safety Driving Training

• Eco Driving Training

• Technicians Training

• Workshop & Warehouse Management

• Spare Parts Staff Training

Excellence Customer Service

Awarding

Best Dealer for Performance Marketing

and Dealer Development Region

Sumatera Period January - June 2014

Best Dealer for Dutro Cat. II Sales Region

Central & East Java, Bali & Nusa Tenggara

Period January - June 2014

Best Dealer for Ranger Cat. III Sales

Region Central & East Java, Bali & Nusa

Tenggara Period January - June 2014

Zainal Abidin (IPN Medan) & Ahmad Jaelani (IPN Sunter)

1st & 2nd Best Service Advisor CS Contest 2014

Awarding

Irma from IPN BSD Jakarta

3rd Hino Salesman Best Performance 2014

Sutikno (IPN Surabaya)

2nd Best Salesman Cat 2 CS Contest 2014

Frengki HS (IPN Medan) & Angga Wahyu (IPN Surabaya)

1st & 2nd Fleet Salesman Part CS Contest 2014

Kusmayadi from IPN MERR Surabaya

1st Hino Salesman Best Performance 2014

Indomobil Hino Performance

Retail Sales Trend 2009 – 2014YTD September 2014

sales increasing every year makes us improve our service

Total 2009 : 2410Total 2010 : 3791Total 2011 : 3643Total 2012 : 6201Total 2013 : 7572Total 2014 : 5755

34%

IPN Jakarta

5%IPN Medan

2%IPN Aceh

45%IPN Surabaya

5%ICP Mataram

9%

IST Bandung

Sales Composition per Area YTD Sept 2014

Salim

MTH

Sukabumi

PIK

BSD

Depok

K. Jati

Sunter

Kletek

Malang

Tuban

Kediri

MERR

Probolinggo

Mataram

Gubeng

Indomobil HINO (Group) Indomobil Hino

Jakarta Branch

Indomobil Hino

Surabaya Branch

After Sales Service Report

2011 2012 2013 2014

7698 9690 14769 2493121% 34% 41%

7,509,774,857 10,106,823,228 17,775,037,235 29,410,233,791 26% 43% 40%

14,949,618,962 20,827,515,063 18,243,537,686 31,316,386,005 28% -14% 42%

UNIT ENTRY

SERVICE REVENUE

PART SALES

Absorption Ratio

2011 2012 2013 Up To Sept'2014

22% 25% 47% 40%

50% 40% 44% 51%

57% 49% 65% 85%

6% 34%

8% 31%

BranchAbsorption Ratio

IPN Jakarta

IPN Surabaya

IPN Medan

IPN Aceh

ICP NUSRA