company presentation_2015

04/18/2023 Business Presentation 1

personalizing business cloud


Agenda

Company Overview ………………………………………………………………………………………………………………. 3

Cloud Platform ……………………………………………………………………………………………………………..………. 4

RapidScale Products ……………………………………………………………………………………………………..………. 8

“We Care” Service ………………………………………………………………………………………………………………. 14

Case Studies ……………………………………………………………………………………………………….………………. 21


Company Overview

338%

2012

350%

2013

232%

2014

Reve

nue

Gro

wthFounded: 2008

Headquarters: Irvine, CA

• Enterprise and SMB Managed Cloud Services

• Hybrid Managed Cloud Services• 24x7x365 Managed IT Support

Managed Cloud• Global Cloud Platform Built for VARs,

MSPs, MSOs, Carriers, and IT Teams• Fully Integrated CloudPortal for Self-

Management

Cloud• Advanced Professional Services• Standard Professional Services• Basic Professional Services

Professional Services

United States• Irvine, CA• Sterling, VA• Dallas, TX

EMEA• London

(Q3, 2015)

APAC• Singapore

(Q4, 2015)

Ranked one of the “25 Coolest Emerging Vendors” of 2014

- CRN, July 2014

State-of-the-Art Cloud Facilities


Cloud Platform

Hypervisor

Backup/ Replication

Virtualized Desktop Tool Set

XenDesktopXenApp

Firewall

Email, Virtualized Desktop

Orchestration, CloudApps Engine &

AAP Protocol

EmailMulti-Tenant

Private, Dedicated

Standard O/S


CloudPortalServices Manager

Data Center monitoring

RapidScale Platform


Data Centers: SAS70, SSAE 16 Tier 3, Class 1

• On premise security guards, exterior security system, biometric system, including palm scanners and multiple badge security scanners with digital recorders

• All cages secured and locked• Colo-hybrid customer only allowed with

RapidScale employee

Transport/Access: • Cisco Routers & Firewalls. Citrix

XenApp using 256-bit AES encryption. SSL Encryption at 2048-bit.

Infrastructure: • Enterprise Virtual Firewall or

customer owned device

Storage: NetApp• Encryption- all data encrypted in

flight and at rest. All SANS have SED’s (Self Encrypting Drives)

Compliance: • HIPAA/PCI/Sarbanes-Oxley

CloudOffice:• End-user password

strength/resets

CloudSecurity


CloudCompliance

A Full-Scale Auditable System for the Compliance Dependent IndustriesRapidScale’s innovative Cloud Compliance tool is a user-friendly web based portal software solution which offers its clients an

easy, affordable way to prove they are in compliance with the standards and regulations of the industry they service.

PCIHIPAA SOX

Fully CustomizableInstead of being forced into our definition of what your business activities should be, we give you the power to customize your

processes in a manner that are appropriate for your enterprise. You can start your activities on-demand, by a set

schedule, or initiate them by using an online survey form.

Enterprise CollaborationEveryone in your organization will be

able to leverage the task management capabilities in Boost – and therefore will be able to collaborate in real time on the

activities you perform on a daily basis.

Comprehensive Audit TrailEach component of a completed task will be logged and accounted for. These logs can be

provided in a report for your review. By setting up activities consisting of work flow-enabled tasks to

track completion and pass/fail with audit trails, RapidScale’s clients can provide auditors with timely reports generated from within the tool

which will eliminate numerous man hours typically required for audit preparation.


RapidScale Products


What?Allows companies of all sizes to move their desktops into the cloud via RapidScale, which can then be accesses on any device over the Internet.

When?• Time to upgrade PC’s

• Employees want to bring their own devices

• IT Staff is always putting out fires

Why?• Minimize PC maintenance, support, and

life cycle management and enhancing data security, mobility, and productivity.

• Eliminate upgrading hardware, memory and disk space

RapidScale’s CloudDesktop (DaaS) solution allows organizations to move all their applications and desktop to the cloud. They are able to access their virtual desktop environment through an internet connection from any device, anywhere in the world.

CloudDesktop


What?Provides virtualized compute, storage, and networking in a utility model to help simplify the management of your IT infrastructure

When?For new organizations without the capital to invest in hardware or an organization needs to limit capital expenditure on IT and reinvest in other areas

Why?Flexible, Scalable, and Secure Enterprise infrastructure working for you at a fraction of the price

CloudServer (IaaS) eliminates the need to spend capital on upgrading physical hardware and move into an Operating Expense (OpEx) model. All hardware is virtualized and delivered on a per month subscription rate. The consumer does not manage or control the

underlying cloud physical infrastructure but has control over operating systems, storage, and applications.

CloudServer


What?Allows business to keep their production servers, storage and applications in-house but add offsite servers for back up and disaster recovery with business continuity in our secure infrastructure

When?• If losing critical data will affect your

business• Compliance requirements HIPAA, PCI,

Sarbanes-Oxley

Why?• Ability to fail applications over to the cloud

to ensure seamless end-user availability in the event of a failure

• Improved security• Frees up internal IT to work on revenue

generating projects

CloudRecovery (DRaaS) provides businesses with cost-effective disaster recovery services by offering critical storage based replication and recovery within a managed environment in the cloud. RapidScale’s data centers are Tier 3, Class 1 providing enterprise-level security.

CloudRecovery


What?Microsoft Exchange solution in a private/dedicated environment versus a multi-tenant hosted environment.

When?Option for those that want to harness the power of an Exchange server but don’t want to pay for a full server license or management costs and requirements.

Why?Help you free up valuable capital, IT staff, and other costly resources for more effective, strategic use within your organization.

CloudMail Enterprise features RapidScale 100% uptime guaranteed Microsoft Exchange solution within a private/dedicated environment. Within the dedicated environment customers have more control and flexibility over their solution.

Enterprise CloudMail


What?Provides a business with a fully comprehensive overview of their current infrastructure. Includes more than 1,000 data points.

When?During the initial phases of a RapidScale cloud migration, CloudDiscovery provides an end user with a full assessment and utilization report of their network and the infrastructure layout.

Why?This gives users the peace of mind that their infrastructure will be up and running correctly and efficiently once they have made the migration to the cloud.

CloudDiscovery allows users to get a full assessment of their current infrastructure and the data needed to achieve a successful migration to the cloud. It provides a user-friendly interface that lays out the configuration, desktop use information, and compute information

within their network.

CloudDiscovery


“We Care” Service

“We Care” Service• Our support team runs 24x7x365 to ensure that our customers always have access to a live person

located here in the United States. Our support is 100% domestic and is staffed with engineers providing levels 1, 2, and 3 support.

• We have a 70% first-call close rate on all trouble tickets


Our Team

“Austin is AMAZING! Goes the extra mile...literally! We were having melt-down on Saturday because we had no internet service or credit card machine service. Austin was patient, as made every effort to resolve issue over the phone. When we couldn't (on our end); he drove out to the restaurant. He fixed the problem in a snap! Like I said AMAZING!”

I was very pleased with the service I received yesterday, especially from Chris he made sure I was up & running and went the extra mile to keep me updated. He told me if I had issues the next day to call back and they will work on it right away.

95.7% Customer Approval Rating for Support

Engineering & Support • Managed Cloud

Support Team with 24x7x365 Support

• Basic to Advanced Engineering Support

• Call Center Escalations to RapidScale Cloud Engineer

Channel Leaders• Partner

Acquisition• Partner Support • Partner Quotes• Partner Training • Cloud Strategy• Order Oversight


Sales Engineers• In-Person

Meetings• Conference Calls• Cloud Roadmap • Cloud Design

Calls • Side-by-Side

Selling• Complex Order

Support

Account Manager• Customer

Retention• Upsells• Moves, Adds and

Changes

Cloud Team


Cloud Engineering Team

The Approach and StrategyCloud Engineering Team

• Cloud Architects • Designing and Implementing a global Cloud Infrastructure • Systems and Management • Training and Education

• Senior Cloud Engineers• Implementing internal and cloud infrastructure• Implementing and maintaining multi-tenant infrastructure• On-boarding assistance with client• Documentation of process and procedure

• Cloud Engineers• Maintaining internal, cloud, and multi-tenant infrastructure• Provision new clients• Gather technical details of order from clients, and coordinate with Senior Engineers• Provide expertise and consulting to Project managers

• Project Managers• Maintain project schedules• Communicates with clients through every step of the process• Liaison between engineers and client

Client First Strategy Engineering

2015 Client First Approach and StrategyBringing Enterprise IT business planning to the service provider model

• Approach• Client focus• Team-up approach• “Eating our own dog food”; a term used to reference a scenario in which a company uses its own

product to validate the quality and capabilities of the product• Excellence in enterprise grade systems, processes, and procedures

• Strategy• Continue to keep up with enterprise equipment, software, and buying cycles• Operation and management best practices• Build team skills and certifications• Shorten implementation time

• Weekly Reviews• Priority-setting team meetings• Client touch point meetings

• Quarterly Architecture Planning• Client Satisfaction

• Enabling businesses to succeed • Open and frequent communication• Problem-free implementation



Cloud Support Team

The Approach and StrategyCloud Engineering Team

• Level 1 Cloud Support Engineers• Geared towards first call resolution • User Account administration• Remote LAN testing

• Level 2 Cloud Support Engineers• Firewall management• Server administrator • Basic routing• Basic server and storage configuration

• Level 3 Cloud Support Engineers• Escalation point• Package and update new applications• Advanced routing• Advanced server and storage configuration

• Supporting Account Managers• Assist and maintain relationship after environment goes live• Trouble Ticket and SLA Reviews• Compute trending analysis• Application performance


Client First Strategy Support

Customer Calls Support Line

Customer Emails Support

Customer Creates a Ticket

Call Center Rep Attempts to Fix

Issue

Ticket is Auto-Generated

Viewed and Assigned by

Support

Customer Contacted and

Assisted

Issue is Fixed

If Customer Needs Further

Assistance, Ticket is

Escalated

Client First Approach and StrategyClient First Business Method for Managed Cloud

• Approach• Client satisfaction is my #1 goal• Team cohesiveness• Customer interaction • Building cloud knowledgeable experts through

entry-level positions • Strategy

• Work with a sense of urgency • Use client management applications that better suit

the needs of our customers• Increase responsiveness to tickets• First call resolution

• Weekly Reviews• Continued training and education and personal growth

• Quarterly Architecture Planning• Client Satisfaction

• 94% overall customer satisfaction rating per our surveys that go out with every trouble ticket• 65% first call resolution• Personal calls to all users who respond unsatisfied


Case Studies

Business Presentation 22

Case Studies

04/18/2023

rapidscale.net

Contact InformationRapidScale

100 Pacifica Suite 100Irvine, CA 92618(949) 236-7007


company presentation_2015

Documents

business presentation

personalizing business

business activities

ca enterprise

enterprise collaboration

exterior security system

enterprise virtual firewall

biometric system