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Section1

CompanyOverview&TableofContents

March2017 LemongrassSpaProducts,LLC

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LEMONGRASS SPA PRODUCTS

Lemongrass Spa Products, LLC General Information

LemongrassSpaProducts,LLC720AncloteRoadTarponSprings,FL34689 CustomerServiceContactInformation316Mt.EvansBlvd.Suite4Pine,CO80470

BusinessHours:Monday–Tuesday8:30a.m.–5:00p.m.MountainTimeandWednesday–Friday8:30a.m.–4:00p.m.MountainTime

ContactInformation:Phone:303.838.6336Fax:303.955.3053Webaddress:www.LemongrassSpa.comFacebook:www.facebook.com/LemongrassSpaProductsCorporateTwitter:https://twitter.com/Lemongrass_SpaPinterest:pinterest.com/lemongrassSpaCO/boardsInstagramhttps://instagram.com/lemongrass_spa_products/Google+google.com/+LemongrassSpaProductsPine

E-mail:HeidiLeist,CEO&FounderandBryanLeist,President JenniferDusza,ConsultantRelationsManager:[email protected],NationalFieldDeveloper:[email protected],DirectorofCommunication:[email protected],CustomerCareSupervisor:[email protected],SheerMineralsManager:[email protected]:[email protected]


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WheredoIdirectmyquestions?

• [email protected]• BannerRental,SpecialEvents,[email protected]• [email protected]• [email protected]• [email protected]• Product,ingredientandmarketingquestionsorsuggestions?

[email protected]• LemongrassUniversityTraining,trainingcalls/webinarsandIndividualCoaching?

[email protected]• [email protected]• Newconsultanttrainingandrecognitionofconsultants?

[email protected]• CommissionChecks,accountspayableandConsultantAgreement?

[email protected]


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TABLEOFCONTENTS

SECTION1 CompanyOverview PAGENUMBERHomeOfficeGeneralInfo 101–102WhereDoIGoforHelp? 105VisionandMission 106HistoryofLemongrass 107ConsultantAgreement 108CompensationPlan/Overview 109–123ProductBonuses 123 SECTION2 Product&IngredientGuide

CompleteIndexofProducts 201ProductDescriptions 202-219FrequentlyAskedQuestions 220–223AppendixA–Ingredients 224–235AppendixB-Terminology 236–238 SECTION2 Product&IngredientGuide

HolidayEdition251-252

SECTION3 Marketing&PlacingOrders TheSpaPartyDemonstration 301–306CoachingyourHostess 307–308MarketingStrategyandPolicy 308BasketMerchandising 309–310StartUpSuppliesList 310NewConsultantChecklist 311SampleHostessLetters 312–313SpaPartyPlanner/GuestList 314SpaPartyChecklist 315SampleThankYouNotes 316LogoMerchandise 317SpaPartyFAQ’s 318–321Taxesand1099forms 321PlacingOrders 322Shipping,OnlineOrdering 322–325ConsultantWebsites 325–326FAQ’sOrdering/Software 326–331


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SECTION4 TeamBuilding&Tools GoalSetting 401SuccessinRecruiting 403–405Meetingwithapotentialrecruit 405–406SampleLettertoarecruit 407FAQ’sRecruiting 408–409ConsultantTrainingChecklist 410–412SingleDailyActivitySheet 412InterviewBooks 413 SECTION5 Glossary&Forms GlossaryofTerms 501PromotionstoNewTitles 504JumpStartRedemption LemongrassUniversityConsultantKits LemongrassUniversityReturn/ExchangeForm LemongrassUniversityDiamond&PeridotBonuses LemongrassUniversity


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WhereDoIGoForHelp?

Unlikemanyotherhome-basedbusinessesLemongrassSpaoffersanincrediblesupportsystemtohelpconsultantsat

alllevels!

LemongrassSpaisafun,excitingandverysimpleparty–planbusiness.Everyoneofyouwillbesuccessfulwhenyoutakeadvantageofthewonderfulresourcesthatareoffered

tohelpyoubesuccessfulinyourjourneythroughthetierlevels.Gainingknowledgeleadstoconfidence,andconfidenceleadstosuccessandincome!

• Yoursponsorwillassistyoulaunchingyournewbusinessandgiveyouongoing,comprehensiveandpersonalizedtrainingandsupport.

• YouruplineTeamLeaderorDirectorwillprovideadditionalsupportbeyondwhatyoursponsormayhaveandcanhelpyouwithgoalsettingandteambuilding.

• TeamMeetingsprovidenetworking,productknowledgeandspapartytrainingtools.ContactyouruplineDirectorforinformationonthenextTeamMeetinginyourarea.

• LemongrassUniversityisacomprehensivelibraryfilledwithtrainingmaterialsandproductinformationandrecordedtrainingcalls.

• YourBackOfficegivesyouaccesstotheDownloadssectionformonthlyspecialsflyers,compensationplan,consultantformsandmore.

• TheFacebookFamilyRoomisanonlineforumforLemongrassSpaConsultantsfromallareascangettogethertochat,askquestionsorpostnewideas.

• AConsultantManualisreferencebookwithproductingredientinformationandtipsforyourbusiness.Downloaditatwww.LemongrassUniversity.comoraprintedversioncanbeordered,itemcodeZ1200.

• LemongrassUniversityTrainingCallsareheldregularly.TopicsincludeNewConsultantTraining,EmergingLeader,FaithfulFriends,NewProductTraining,DirectorCallsandmore.AllcallsarerecordedandcanbeaccessedonLemongrassUniversitywithin48hoursoflivecall.

• JenniferDuszaisourConsultantRelationsManagerwhoprovidesone-on-onecoachingforyourbusinessandLemongrassUniversitytrainingcalls.

• KathyYelletsisourNationalFieldDeveloperwhoprovidestrainingandcoachingwithafocusonbuildingastrongpersonalbusiness.

• NationalConventionisanannualgatheringhostedbytheLemongrassSpaHomeOfficewithinspirationalspeakers,trainingmaterialsandthenewproductreleases.

• NationalDirector’sRetreat:annualgatheringfortitledDirectorsandabove,hostedbytheLemongrassSpaHomeOffice.Byinvitationonly.


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VisionandMissionLemongrassSpawasfoundedonabeliefthatwomenenjoybeingpamperedandenjoysharingthatexperiencewiththeirfriendsandfamily.Thepersonalcareindustryisamulti-billiondollarindustry,whichcontinuestogrowrapidlyduetoconsumers’demandforproductsthatimprovethelookandfeelofourbodies.Webelievethatproductsthatarecreatedwithnaturalingredients,essentialoilsandskin-healingoilsbenefithumanmindsandbodiesthemost.Thebestwaywefoundtomarketourhandmadebodyproductsatanaffordablepricewasinanat-homeenvironment.ThispermitsLemongrasscustomerstosampleandexperiencethebenefitsoftheproductsbeforetheybuythem.LemongrassSpapartiesarefun,friendlyandallowgueststorelaxandenjoytheentirepamperingexperience!OnlyindependentsalesconsultantswhoaretrainedtoeffectivelydemonstratethisuniquemerchandisemaysellLemongrassproducts.Lemongrassskinproductsaresuperiortothosemanufacturedbyourcompetitorsbecauseofseveralreasons:

(1) Ourproductsdonotcontainanyharmfulchemicals.Thereareonly6ingredientsthatweuseinsmallamountsinsomeproductsthatarenotnatural:

• Optiphen,SodiumBenzoate,GluconolactoneandPhenoxyethanol(0.5%byweight-preservativeinlotion,crèmes,lipstickandlipgloss).Theseareparaben-free,formaldehyde-freepreservativesaddedtopreventmolding.

• Dimethicone,askinconditioningagentthathelpsformprotectivelayeronskintosmoothfinelinesandgivestheproductasilkytexture.

• Fragrances(0.5%to1%byweightusedinsomeoftheproductstoaddtotheenjoymentofusingthem)Ourfragrancesarephthalate-free!

(2) Weusethehighestqualitynaturalingredientsandpreservatives.(3) Manyofourproductscontainessentialoils,whichprovidearomatherapyandhealingbenefits.(4) OurproductsareNOTtestedonanimals(weprefertotestproductsonhumans!)(5) Theproductscontainveganoilstoimprovethelookandfeelofmostskintypes.(6) Allproductsaregluten-free.

Oncetheconsumerexperiencesthedifferencebetweenourhandmade,naturalproductsversusmanufactured,chemical-filledbodyproducts,itwillbeeasyforthemtobecomerepeatLemongrasscustomers!

--HeidiandBryanLeist,Owners


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HISTORYOFLEMONGRASSSPAPRODUCTSInthespringof2001,HeidiLeistwasinvitedtoafriend’shouseforasocialevent—aspaparty.Thehostesssharedherbottlesoflotionsandpotionswiththeguestsanddemonstratedhowtomakesomebathtreatsintheirownkitchens.Theladieslaughedwhilesharingstoriesofbeautyblunders.Everyonelovedtheparty!Theverynextday,Heidicalledthehostessofthepartyandaskedhertomeetasquicklyaspossible.Shehadbrainstormedabusinessideaandwantedtoshareitwithher.Theresearchbeganandwithinafewmonthshandmadebathproductsfilledtheirhomes.Eventhoughtheydecidednottocontinuethebusinessventureasapartnership,Heidicontinuedtoworkonherdream—toownherownbusinesssothatshecouldspendmoretimewithherhusbandandinfantdaughter.Mrs.HeidiLeisthadalwayslovedgoingtospasandindulgingintheirtreatments—searchingfornaturalwaystopamperherself.Aftertestingherhandmadeproductsonfriendsandfamilysheincorporatedhercompany,LemongrassSpaProducts,LLCinJuly2002.Afterseveralmonthsofdemonstratingathomeparties,Heidibeganrecruitingconsultantstosharetheproductswiththeirfriendsandfamilies.Thecompanyhasgrowntoover4500consultantsin50statesinfourteenyears.Withouruniqueproductlineandmarketingplan,wehopetobealeaderinthebathandbodyproductsindustry.Somedayourmotto,“Fresh,CleanandNatural”willbeinhomesallthroughoutthecountry!

BEHINDTHESCENESATLEMONGRASSSPAPRODUCTS LemongrassSpaProductsheadquartersandHomeOfficeislocatedinPine,Colorado,nestledinthemountainsapproximately25milessouthwestofDenver.WealsohaveaproductionandshippingfacilityinTarponSprings,Florida.MostoftheproductsthatLemongrasssellsaremadein-houseandtheothersareproducedbyprofessionalartisans(liquidsoap,lipgloss,mascara,shampoo).Ourproductsaremadeinsmallbatches.Weinsistononlythefinestnaturalveganoils,organicandwild-craftedessentialoilsandbotanicalsforuseinourhandmadeproducts!WhenwereceiveanorderviaouronlinesoftwaresystemourOrderFulfillmentTeampullstheitemsfromourproductshelves.Aftertheorderispulledfrominventory,itiscarefullypreparedforshipping.Anaddresslabelisattachedandthepackageisreadyfordeparture.OrdersaresentviaUPSgroundorUSPSPriorityMail.Ourgoalistofilltheorderandshipitwithin7businessdaysfromthedayyousubmittheorder.Wedependonoursalesconsultantstosubmitanaccurate,completeordersowecanmeetthisgoal.


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CONSULTANTAGREEMENT

PleasefindanelectroniccopyofthecompleteConsultantAgreementunderConsultantAgreementandFormsonwww.LemongrassUniversity.com


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Lemongrass Spa Products Compensation Plan ThecompanygenerouslyrewardsourConsultantswithseveralwaystoearnincome.BeinganindependentLemongrassSpaProductsConsultantallowsyoutohaveaflexiblescheduleandsetyourowngoals.Youcanhaveasuccessfulbusinessthatfitsyourlifestyle!


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ExplanationofCommission&BonusesRevised03/01/15

PersonalCommission–Percentagepaidonpersonalretailsales.Theconsultantwillretainthiscommissionatthetimetheorderisplaced.Thepersonalcommissionforshoppingcartorderswillberebatedbacktotheconsultantwhencommissionsareprocessedeachmonth(viaelectronicdirectdeposit)onthe10thofthemonthforthepreviousmonth’sactivity.Retailsalesitemsincludefull-sizedproducts.TheConsultantSuccessKit,samplesandsuppliesdonotqualifytowardspersonalvolumeorcommission.

PersonalSalesVolumeBonus–Abonuspaidtoallconsultantswhentheirpersonalvolumeforthemonthis$1,500inretailsalesorhigher.PersonalSalesBonusisaddedtothecommissiondirectdepositeachmonthaconsultantqualifies.Examples:Aconsultantwith$1500insalesforthemonthwouldreceivea$75PersonalSalesVolumeBonus(5%x$1500)ontheircommissiondeposit.Aconsultantwith$2000insalesforthemonthwouldreceivea$100PersonalSalesVolumeBonus(5%x$2000)ontheircommissiondeposit.

SponsoringBonus–AbonuspaidtoallSeniorSalesConsultantsandhigherrankonthePVofallpersonallysponsoredSalesConsultantsorhigherrank.ASponsoringBonusispaidonlywhenthedirectrecruithasbeenbothenrolledandsponsoredbythequalifiedSr.SalesConsultantorhigherrank.InthecasewheretheHomeOfficeassignsanewconsultanttoyouasadirectrecruityouwillreceiveaSponsoringBonusontheirPV.Inthecasewhereaconsultanthas'rolledup'toyouduetoaconsultantinyourdownlinebecominginactive,aSponsoringBonusisnotawarded.InordertoqualifytoreceiveaSponsoringBonusatSCCtitleyourPVmustbe$150orhigherregardlessofgraceperiod.

TeamBonus–A“Team”isaDirectorandalldownlineconsultantsexcludingotherDirectorsorhigherrankandtheirdownlines.TheTeamBonusispaidonthetotalTeamVolume(TV)fortheperiod.IftheHomeOfficeassignsaconsultanttoyouhis/herPVisincludedinyourTeamVolumeandifaconsultant'rollsup'toyoutheirvolumeisincludedinyourTeamVolume.

GenerationOverrides–AbonuspaidtoallQualifiedSr.DirectorsandhigherrankontheTeamVolumeoftheirdownlineDirectorsandhigherrank.DirectorPromotionBonus–AbonuspaidtoSeniorDirectorsandabovewhenaDirectorispromotedfromtheirteam.Requires3-monthqualificationsimultaneouslyfortheSr.DirectorandthenewDirectorbeforePromotionBonusisissuedpertherequirementsofaDirectorPromotion.DirectorBonus–Aone-time(Lifetime)bonuspaidtoaTeamLeaderaftertheyhavepromotedtoDirector.Requiresaconsecutive3-monthqualificationperiodbeforeDirectorBonusisawarded.Directorbonusispaidinfour$250monthlyinstallmentsstartingwiththethirdmonthofcompletedDirectorinQualificationrequirements.IfatanypointtheconsultantdoesnotmaintaintheDirectorrequirementsduringtheinstallmentpaymentperiodthebonuspaymentswillnotcontinuetobepaidandtheywillnotrolluptotheuplineDirector.

AdditionalCompensation/Rewards-UponpromotingtoSr.SalesConsultantstatusafteronemonth,consultantwillreceiveaone-timePromotionBonusforachievingthislevel.ToclaimyourPromotionbonusaddcodeX0032toyournextorderafteryouhavequalifiedforthepromotion. -SterlingsilverbraceletswithaperidotgemstoneawardedtoSr.Directorsandhigher.AdditionalstonesaddedtosignifypromotionstoPremier,Exec.Director,Sr.Exec.DirectorandPlatinumDirectortitles.-StarSalesBonus($300cash)Awardedtoanyconsultantatanytitleforachieving$25,000inpersonalPVduringanyconsecutive12monthperiodbeginningJuly1sttothefollowingcalendaryearendingJune30ORacalendaryearfromJanuary1stthroughDecember31st.($25,000PVrequirementwentintoeffect8/1/2015)


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TITLES

01(SALESCONSULTANT)SC

ThisistheinitialtitleafteraconsultantpurchasesaSuccessKitandcompletestheonlineagreement.25%commissiononretailsales.$25PVrequirementpermonthtobeconsidereda'qualified'or'active'consultant.ASalesConsultantwillbeinactivatedinthesoftwaresystemupon60daysof$0(zero)PV;thisisamanualprocesscompletedbyHomeOfficeattheirdiscretion.

Rewards:

• PersonalCommissions

• PersonalSalesBonus

• JumpStartRewards(first3fullmonths)

02(SENIORSALESCONSULTANT)SSC

Requirements:

• $150inPersonalVolume(PV)eachmonth

• One(1)firstlevelactiveSalesConsultant(01)orSr.SalesConsultant(02).Doesnotincludebreakaways(Directororhigher).

Rewards:


• One-timeSr.SalesConsultantPromotionBonus(1time$50.00ProductBonusX0032)


• SponsoringBonus

03(TEAMLEADER)TL

Requirements:

• $300inPersonalVolume(PV)fortheperiod(month)toqualifyforTeamLeaderPayRank.

• Two(2)activefirstlevelSalesConsultants(01)orhigherrank

• $2,000inTeamVolumepermonth

Rewards:


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• SponsoringBonus

• TeamBonus:$50amonth

04(DIRECTOR)DIR

Requirements:

• $500inPersonalVolume(PV)fortheperiod(month)toqualifyforDirectorPayRank.

• Three(3)activefirstlevelSalesConsultants(01)orhigherrank


• Director-In-TrainingWorksheetandSubmissionofDirectorIntentionFormtohomeoffice

• AllDirectorrequirementsmustbemetfortwoconsecutivemonthsinordertoqualifyforthepromotion.Aftertwoconsecutivemonthsofqualification,TeamBonuswillbepaidtonewDirectorontheirmostrecentmonth'steamvolume.

• DirectorBonusof$1,000paidtoDirectorafter3consecutivemonthsofqualificationsandcompletionofDirector-In-TrainingWorksheetandIntentionForm.Bonuspaidinfourequal$250paymentsstartingwiththethirdmonthofqualification.

Rewards:



• SponsoringBonus

• DirectorBonus(one-time,lifetime$1000)paidinfour(4)$250monthlyinstallments.

• TeamBonus

05(SENIORDIRECTOR)SDIR

Requirements:

• $750*inPersonalVolume(PV)fortheperiod(month)toqualifyforSr.DirectorPayRank

*Duringyourfirstfourmonthsofthistitleyoucanqualifywith$500.00


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• Five(5)activefirstlevelSalesConsultants(01)orhigherrank+one(1)firstgenerationDirectororhigherrank.

• 4,000inTeamVolumePerMonth

• AllDirectorrequirementsmustbemetfortwoconsecutivemonthsinordertoqualifyforpromotion.

• PromotionBonus($400,payablein4-$100monthlyinstallments)issuedafterthreeconsecutivemonthsofqualifyingDirectorrequirementsandyourSr.Directorrequirements.

Rewards:



• SponsoringBonus

• TeamBonus

• PromotionBonus

• Generation1Overrides

06(PREMIERDIRECTOR)PDIR

Requirements:

• $750inPersonalVolume(PV)fortheperiod(month)toqualifyforPremierDirectorPayRank

• Five(5)activefirstlevelSalesConsultants(01)orhigherrank+Plustwo(2)firstgenerationDirectorsorhigherrank.

• $4,000inTeamVolumePerMonth

• $30,000inOrganizationalVolumeperMonth

• PremierDirectorrequirementsmustbemetfortwoconsecutivemonthsinordertoqualifyforpromotion.

• PromotionBonus($100)issuedafterthreeconsecutivemonthsofqualifyingDirectorrequirementsandyourSr.Directorrequirements.

Rewards:



• SponsoringBonus


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• TeamBonus

• PromotionBonus

• Generation1andGeneration2Overrides

07(EXECUTIVEDIRECTOR)EDIR

Requirements:

• $750inPersonalVolume(PV)fortheperiod(month)

• Five(5)activefirstlevelSalesConsultants(01)orhigherrank+three(3)firstgenerationDirectorsorhigherrank.

• $4,000inTeamVolumePerMonth

• $40,000inOrganizationalVolumePerMonth

• AllDirectorrequirementsmustbemetfortwoconsecutivemonthsinordertoqualifyforpromotion.

• PromotionBonus($400,payablein4-$100monthlyinstallments)issuedafterthreeconsecutivemonthsofqualifyingDirectorrequirementsandyourExec.Directorrequirements.

Rewards:



• SponsoringBonus

• TeamBonus

• PromotionBonus

• Generation1,Generation2andGeneration3Overrides

09(SENIOREXECUTIVEDIRECTOR)SEDIR

Requirements:


• 5activefirstlevelSalesConsultantsorhigherrank+Plusfive(5)firstgenerationDirectorsorhigherrank+one(1)Sr.Directorfirstgenerationorhigherrank.



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Rewards:



• TeamBonus

• PromotionBonus

• Generation1,Generation2andGeneration3overrides

08(PLATINUMDIRECTOR)PDIR

Requirements:


• 5activefirstlevelSalesConsultantsorhigherrank.+seven(7)firstgenerationDirectorsorhigherrank+one(1)PremierDirectorfirstgenerationorhigherrank.



Rewards:



• TeamBonus

• PromotionBonus

• Generation1,Generation2,Generation3andGeneration4overrides

AlternateOrganization:5activefirstlevelSalesConsultantsorhigherrankPlusfive(5)firstgenerationDirectorsorhigherrankPlusatleastone(1)ExecutiveDirectorfirstgenerationorhigherrank.


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TITLEMAINTENANCEPromotionstakeeffectthefirstdayfollowingthequalifyingmonthwhenqualificationcriteriahavebeenmet.Promotionsdonotskiptitles.Therequirementsofonetitlemustbemetbeforepromotingtothenext,butthismayhappeninthesameperiod.Aconsultantneedstomeetthequalificationstobepaidinthecurrentperiodfortheirtitle.IfaSr.SalesConsultantdoesnotmeettherequirementsforthattitle,he/shewillbepaidatSalesConsultanttitleforaslongashe/shequalifiesatthelowertitle.ThereisnopermanentdemotionofaSr.SalesConsultantandhe/shecanrequalifyforthattitleatanytimeonceithasbeenattained.IfaTeamLeaderdoesnotmeettherequirementsforthattitleonemonthhe/shewillbepaidatSeniorSalesConsultanttitleforaslongashe/shequalifiesatthelowertitle.ThereisnopermanentdemotionofaTeamLeadertitleandhe/shecanrequalifyforthattitleatanytime.

IfaDirector,Sr.DirectororPremierDirectorfailstomeetthequalificationsforthree(3)consecutivemonthsthenachangeoftitlewillbereflectedinthesoftwareintheconsultant’sbackoffice.Consultantswillbepaid-atwhatevertitletheyqualifyforduringthelastmonthofthe3-monthperiodoftime.Theymayre-qualifyforatitleafterre-qualifyingfortwoconsecutivemonthsafterademotion.NoconsultantwillbeeligibleformorethanoneDirectorBonusof$1000intheirlifetimeormorethanoneSr.SalesConsultantPromotionBonus.IfanExecutiveDirectororhigherconsultantdoesnotmeettheirqualificationstheywillhavea6monthGracePeriodsolongastheyqualifyasapaid-atPremierDirectortitleorhigherduringthatGracePeriod.PersonalVolumerequirementsarenotwaivedfortheseExecutiveDirectororhighertitlesduringthegraceperiodinordertobe‘paid-at’theirlowertitletemporarily.

AConsultantmustbeActiveandmeetthequalificationsbelowtobepaidatthetitlethattheyqualifyforinthecurrentperiod.IfaConsultantdoesnotmeetthequalificationsoftheirtitle,theywillbepaidatthetitleforwhichtheydoqualify.Theconsultantmaymovebackuptothevacatedtitletheifqualificationsaremetatthattime.Example:ifaconsultantisqualifiedandpaidasaDirectorinAugustbutinSeptembershedoesnotqualifyforDirector,shewillbepaidasaSalesConsultantoraSr.SalesConsultantdependingonherperformanceinSeptember.HertitleinthesoftwarewillremainatDirectorbutshewillbepaidatthelowertitleinwhichshequalified.IfinOctobershemeetstherequirementsofDirector,shewillbepaidatDirectorinOctober.Ifshehasbeenpaidatthelowerrankingtitlefor3consecutivemonths,hertitlewillchangepermanentlyinthesoftwaresystemtothequalifying(paid-as)titleduringthelastmonthofthe3-monthperiod.Shewouldneedtore-qualifyasaDirectorwiththe2consecutivemonthqualificationstobepromotedtoDirectoragain.ShewouldnotbeeligibletoreceiveaDirector$1000bonusasecondtime.NorwouldshebeabletoreclaimaPass-ByDirector.

TitleMaintenanceRequirements

Title PV/mo AFL TV DIR OV SalesConsultant $25 - - - - Sr.SalesConsultant 150 1 - - - TeamLeader 300 2 2,000 - - Director 500 3 4,000 - - Sr.Director 750 5 4,000 1 - PremierDirector 750 5 4,000 2 30,000 ExecutiveDirector 750 5 4,000 3 40,000 Sr.ExecutiveDirector 750 5 4,000 5+1SDIR 80,000 PlatinumDirector 750 5 4,000 7+1PDIR 200,000 or5+1EDIIR


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Code DescriptionPV PersonalVolume(Monthly)AFL CountofactivefirstlevelSalesConsultants(01)orSr.SalesConsultants(02)rank.TV TeamVolumeDIR Countof1stgenerationDirectorsorhigherrank.OV OrganizationalVolume


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DIRECTORPROMOTIONSandDIRECTORGRACEPERIODS

Promotionstakeeffectthefifthdayfollowingthequalifyingmonthwhenqualificationcriteriahavebeenmet.WhenaconsultantpromotestoDirectorfromaTeamLeadertitlethenewDirector’sTeamVolumerollsuplineforqualificationpurposesonly,duringthepromotionperiod(2months).ThenewDirectorispaidaTeamBonusontheirTeamVolumestartingthe2ndmonthinqualification.Thefirstuplinebreakaway’sTeamBonusnolongerincludesthenewbreakaway’sTeamVolume,however,thefirstuplinebreakaway(Sr.Directororhigher)willnowreceiveaGeneration1Overrideonthenewbreakaway’steam.Thebreakaway’senrollercanalsocountthenewbreakawayintheirActiveFirstLevelcount(AFL)forthepromotionperiodonly.IfaTeamLeaderwhoisqualifyingforpromotiontothelevelofDirectorandisalsopromotingaDirectorfromherteam,thetwoqualifyingDirectorscanqualifyusingthesameteamvolumeonlyduringthequalificationperiod.Forexample,ifaDirector(A)hastwoConsultants,orTeamLeader(B&C)whoarequalifyingtobecomeDirectorsinthesamemonth,assumingthatthefirstqualifier(B)isfirstleveltoDirector(A)andthat(B)sponsoredthesamequalifier(C).Themannerinwhichtheywouldpromotewouldbeasfollows:“C”willpromoteusingthevolumeoftheirteam.“B”willpromoteusingthevolumeoftheirteam,whichalsoincludestheteamvolumeof“C”.

ADirectororhighertitleisentitledtoatwo-monthgraceperiodwhenateammemberpromotestoabreakawaytitle(Directororhigher).Thetwo-monthGracePeriodbeingswiththemonthfollowingthepromotion,whichisattheendofthe2-monthDirector-in-qualificationperiod.Example:IftheDirectorinQualificationperiodisJanuary,FebruaryandMarch,thenthetwo-monthGracePeriodwouldbeinMarchandApril.Duringthetwo-monthgraceperiod,theuplineDirectororabovewillberequiredtofulfillreducedTeamVolumerequirements(ie:$3,000insteadof$4,000permonth)tomaintaintheirtitle.IftheuplineDirectororabovefailstomeetthereducedrequirements,theyaresubjecttothenormal“paid-as”rulesdescribedunderTitleMaintenance.Note:PersonalVolumeRequirementsarenotreducedduringtheDirectorGracePeriodexceptfortheSr.Directortitle($500PVduringmonth1,2,3&4oftheDirectorinQualificationperiodforthenewlypromotedDirectorwhoisfrontlinetoher/him.)Startingwithmonth5theSr.Directormustmaintain$750tobepaid-atthetitle.

DirectorGracePeriodRequirementsTable

Title PV/mo AFL TV DIR OV

Director 500 3 4,000 - - Sr.Director 750 5 4,000 1 - PremierDirector 750 5 4,000 2 30,000 ExecutiveDirector 750 5 4,000 3 40,000 Sr.ExecutiveDirector 750 5 4,000 5+1SDIR 80,000 PlatinumDirector 750 5 4,000 7+1PDIR 200,000 or5+1EDIIR

Code DescriptionPV PersonalVolume(Monthly)AFL CountofactivefirstlevelSalesConsultants(01)orSr.SalesConsultants(02)rank.TV TeamVolumeDIR Countof1stgenerationDirectorsorhigherrank.OV OrganizationalVolume


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BONUSES&OVERRIDES

PersonalCommissions(PC)

AllactiveSalesConsultantsandaboveareeligibletoreceive25%personalcommissionsregardlessofsalesvolumeduringtheperiod.Personalcommissionsarepaidonthecommissionablevolumeofordersbasedonone’sfullyqualifiedtitlefortheperiod.

PersonalSalesBonus(PSB)SalesConsultantsandhigherrankswithatleast$1,500PVintheperiodareeligibletoreceivea5%PersonalSalesBonus(PSB)basedontheirtotalpersonalvolumeforthemonth.Bonusispaidbydirectdepositthatisonthe10thofthemonthfollowingthequalifyingmonth.(JulybonusissuedviaelectronicdepositonAugust10th).

SponsoringBonus(SB)QualifiedSeniorSalesConsultantsandaboveareeligibletoreceivea4%sponsoringbonusonthepersonalvolume(PV)ofallpersonallyenrolledandsponsoredConsultants.Thisispaidonallpersonallysponsoredconsultants,evenifthatconsultanthas‘passed-by’andisnolongerinyourfirstline.YoumustqualifyatSr.SalesConsultantleveltoearnthisbonus($150PV+1activeSCinthemonth).

IfaRepresentativeisnotActiveorisineligible,theSponsoringBonuswillnotroll-uptothenextActiveuplineRepresentative.Inotherwords,ifaconsultanthas'rolledup'toyouduetoaconsultantinyourdownlinebecominginactive,aSponsoringBonusisnotawardedtoyou.InordertoqualifytoreceiveaSponsoringBonusatSStitleyourPVmustbe$150orhigherregardlessofgraceperiodNewconsultantswhoareassignedtoaSr.ConsultantorhigherrankbytheHomeOfficeduetotheeffortsoftheHomeOfficestaffaretermed'assignments'.ConsultantsreceivesponsoringBonusesonassignments'PVandtheycanqualifyforTeamBonusonassignments'PVasaDirectororhigher.

DirectorBonus(DB)QualifiedDirectorsandaboveareeligibletoreceiveaone-time,lifetimebonusof$1000forpromotingtothetitleofDirector.Thebonusispaidinfour(4)$250monthlyinstallments.ThisBonusispaidafterthreeconsecutivequalifyingmonthsasaDirectortitle.Forexample,ifaSr.ConsultantpromotestoDirectorafterqualifyinginJuly,AugustandSeptember,he/shewillreceivethefirst$250installmentontheircommissionrundatedOctober10th.AllDirectorrequirementsmustbemetinordertocontinuetoreceivetheDirectorBonusinstallmentsandnograceperiodsarehonoredinordertoreceiveaDirectorBonus.TheDirectorinTrainingWorksheetandtheDirectorIntentionFormmustbe

completedandreceivedbyHomeofficeinordertoqualifyfortheDirectorBonusbytheendofthe2ndmonthofqualification.

TeamBonus(TB)AllqualifiedDirectorsandSr.Directorsareeligibletoreceivea4%TeamBonusonthetotalpersonalvolume(PV)oftheirTeam(TV).AllqualifiedExecDirectorsandSr.ExecDirectorsandPlatinumDirectorsareeligibletoreceivea5%TeamBonusonthetotalpersonal(PV)oftheirTeam(TV).ThePVoftheDirectorisincludedintheTeamVolumerequirementseachmonth.ATeamLeaderiseligibletoreceiveaflat$50TeamBonusiftheirteamvolumeis$2000,theTeamLeaderhas$300PVhasatleast2activefirstlinerecruitsinthemonth.Note:IfaConsultantisnotActiveorisnotqualified,theTeamBonuswillroll-uptothenextActiveandQualifieduplineDirector.


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GenerationOverrides(GENx)

GenerationOverridesarepaidtoQualifiedSeniorDirectors(04)andabove.GenerationsareessentiallylevelsofDirectors(orabove)andtheoverrideispaidontheTeamVolume(TV)ofthedownlineDirectororabove.IfaConsultantisnotActive,unqualified,orineligiblefortheGenerationoverrides(GENx)thebonusWILLroll-uptothenextActiveandQualifieduplineSr.Directororabove.

PromotionBonus(PB)

QualifiedSr.Directors(04)andabovewillreceiveaone-time$400bonus($100permonthforfourconsecutivemonths)foreachfirstgenerationDirectorpromotedfromtheirteam.Itwillbepaidafterthe3-monthqualificationperiodinwhichboththeDirectorandSr.Directormustqualifysimultaneously.Note:IfaSr.DirectorisnotActiveorisnotqualified,thePromotionBonuswillnotroll-uptothenextActiveandQualifieduplineSr.Director.IfthisSr.Directororhigherisnotqualifiedduringthepromotionperiod,itwillnotrolluptoanyfurtherupline.ThePromotionBonusisintendedfortheSr.DirectorwhoisdirectlyabovethenewDirectorortheirimmediateuplineSr.Directororabove.

COMMISSIONCODES

Thecommissioncodesanddescriptionsareusedforcommissionreportingandonlinecommissionstatements.Code DescriptionPC PersonalCommissionPSB PersonalSalesBonusPB PromotionBonusSB SponsoringBonusTB TeamBonusGENx GenerationOverridewhere“x”isthegeneration(1-3)

DEFINITIONSACTIVEARepresentativeisconsideredactiveiftheyhaveatleast$25inPVinthemonth.AConsultantmustbeactivetoearnanybonusesexceptPersonalCommissions.After2consecutivemonthsof$0PV,aconsultantwillberemovedfromthesoftwaresystemandnotallowedaccesstotheLemongrassback-officewebsitenorallowedtheopportunitytoearn25%commission.Onceaconsultanthasbeenremovedfromthesystemtheywilllosetheirdownlineandthedownlinewillbereassignedtothenextuplineconsultant.BREAKAWAYDirectoristhefirst‘breakaway”titleinthisplan.TheteamvolumeofadownlineConsultantwithapaidtitleofDirectororaboveisexcludedfromtheteamvolumeoftheupline.COMMISSIONABLEVOLUME(CV)Thisistheamountofvolumefromasalesorderuponwhichcommissionsarepaid.Generallyspeaking,full-sizedproductsarecommissionable;samplesandsuppliesarenotcountedtowardscommissionablevolume.


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CONSULTANTApersonorentityinthegenealogywhogetscreditforapurchaseorcanreceivecommissions.InordertobecomeaConsultantwithLemongrassSpa,anindividualpurchasesaSuccessKitandsubmitsaConsultantAgreementtoenroll.DOWNLINETheConsultantspersonallysponsoredbyaConsultant,aswellasalltheConsultantstheysponsor,etc.Example:YousponsorJane,whosponsorsMary,whosponsorsTia.AlltheseConsultantsareinyour"downline."ELIGIBLE

AConsultantisconsideredeligibleforaparticularbonusforaspecificmonthiftheConsultantmeetsthetitle,leveland/orgenerationrequirementsofthatparticularbonus.ConsultantswillbepaidattheTitletheyqualifyforeachmonthbasedontherequirementsofthattitleregardlessoftheTitletheyonceachieved.ENROLLERandSPONSORThe"sponsor"maychangebecauseofgenealogychangesordeletions,butthe"enroller"willnotchange.The"enroller"maybeaConsultantortheHomeOffice.GENERATIONTherelationshipbetweenanuplinebreakawayandadownlinebreakaway,notincludingnon-breakaways.Thefirstbreakawayinanylegisafirstgenerationbreakaway.Generationsarecountedbasedontheperiod'sfullyqualifiedtitle.GENERATIONOVERRIDEAcommissionpaidtouplineGenerationswhoarequalifiedSr.Directorsrankorhigher.ThisispaidonlyonthevolumeofBreakaways(Directorsinyourdownline).INACTIVATIONDUETOINACTIVITY

Ifaconsultantdoesnotmeettheirsalesrequirementofatleast$25inPVpermonthfor2consecutivemonthstheywillbecomeinactiveasaconsultant;effectivelyterminatingtheirAgreementwithLemongrassSpaProducts,LLC.Upondeactivationtheywillbeunabletoearntheir25%commissionandalldownlineconsultantswillbeimmediatelyforfeitedandreassignedtothenextactiveuplineconsultant.Ifextenuatingcircumstancesexistaconsultantmayaskforagraceperiodofonemonth(availableonceperyear)bynotifyingthehomeofficepriortotheendofthemonthinwhichthegraceperiodisbeingrequested.Duringagraceperiodnolossofcommissionorteamwouldoccur.Torequestagraceperiodemailcustomerserviceatadmin@lemongrassspa.compriortothelastdayofthemonthwithyournameandConsultantIDnumber. Intheeventaconsultanthasbeendeactivated,theymaychoosetoreactivatetheiraccountandAgreementwithin60daysoftheirdeactivationdatebyplacinganorderintheamountthatfulfillsthe$25inPVpermonthobligationtheyfailedtomeetduringthepreviousmonthsaswellasbecomingcurrentforthemonthinwhichtheyarerequestingtobereinstated.Example:Aconsultantdidnotmeettheirminimumof$25PVforSeptemberandOctober.He/shewasinactivatedonNovember1st.AnytimeinNovembertheymayreactivatethroughthehomeofficewithanorderofatleast$75PV.IftheywaituntilJanuarytheywillneedtopurchaseanewsuccesskittobecomeaconsultantagain(seenextparagraph).Ifafter60daysofbeingdeactivatedasaconsultant,he/shemaybecomeaconsultantagain,bypurchasingaConsultantSuccessKit.He/shewillbeissuedanewconsultantIDnumberandstartat$0careervolumeforqualifyingpurposes.TheconsultantmaydosobycontactingtheHomeOfficeat(303)838-6336.ConsultantswillbeallowedonereactivationprocessorsecondaryConsultantSuccessKitpurchaseduringtheircareerwithLemongrassSpa.

INELIGIBLE

AConsultantisconsideredineligibleforaparticularbonusduringaspecificmonthiftheConsultantdoesnotmeetthetitle,leveland/orgenerationrequirementsofthatparticularbonus.


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LEGEachpersonallysponsoredConsultantandallhisorherdownline.LEVELThepositionaConsultanthasinadownlinerelativetoanotheruplineordownlineConsultants.ConsultantspersonallysponsoredareLevelOne.ThoseConsultantssponsoredbyLevelOneConsultantsareLevelTwo,relativetotheoriginalConsultants.PAID-ASTITLEThehighesttitleforwhichaConsultantisqualifiedinacommissionperiod.Thepaid-astitlemaybethesameasorlowerthantheConsultant'sactualtitle.AllConsultantsarepaidbasedontheirpaid-astitle.PASSINGBYorPASSBY WhenaconsultantpromotestothetitleofDirectorbeforetheiruplinepromotestoDirector,theuplineconsultantwillhaveoneadditionalmonthinwhichtoobtainthetitleofDirectorandclaimthefirstlevelDirector’sTeamVolumeasherGeneration1.Forexample,ifaTeamLeaderhasafirstlevelconsultantthatpromotestoDirectorinJanuary,she/hewillneedtoalsopromotetoDirectorineitherJanuaryorFebruaryinordertoavoid‘passby’.IftheuplinedoesnotpromoteinthenextmonththenthedownlineDirectorwillbepermanentlymovedinthegenealogytobeplacedfirstleveltothefirstuplineDirectororhighertitledconsultant.

A‘passby’onlyappliestoSalesConsultants,Sr.SalesConsultantsandTeamLeaders;itdoesnotapplytoqualifiedpaid-atDirectorsorhighertitles.Forexample,ifaSr.DirectorhasaGeneration1consultantwhopromotestoExecutiveDirectorbeforetheSr.Director,theExecutiveDirectorwouldnotpassbyher/himsolongastheSr.DirectordoesnotdemotetoaSr.SalesConsultantorSalesConsultanttitle.

PERIODThetimeframeforwhichcommissionsareprocessed;inourplanitismonthly.PERSONALLYSPONSORED

AllConsultantsonaConsultant'sfirstlevelthatareenrolledbythatConsultantisconsideredtobepersonallysponsoredbythatConsultant.Consultantswho'roll-up'toanuplineconsultantduetoattritionisnotconsideredtobepersonallysponsored.PERSONALVOLUME(PV)ThetotalofallQVcreditedtoaConsultantinacommissionperiod.

QUALIFIEDAConsultantis"qualified"iftheymeettherequirementsoftheirtitle.QUALIFYINGVOLUME(QV)...SAMEASCOMMISSIONABLEVOLUMETheamountofqualifyingvolumefromasalesorder.ThisvolumeisusedtocalculatePersonalVolume(PV)andGroupVolume(GV).Thiscomesfromthetotal"qualification"volumeonthesalesorder.ROLL-UPIfabonuspayment(TeamBonus,GenerationBonus)cannotbepaidtoaConsultant,duetothatConsultantbeinginactive,unqualifiedornoteligibleinagivenperiod,thepaymentwillbepaidtothenextqualified,ActiveandeligibleConsultant(Director)upline.SPONSORTheConsultant'simmediateupline.


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TEAMAllconsultantswhoareinadownlineexceptforDirectorTitlesorhigherandtheirteams.AConsultant'steamdoesnotincludebreakaways(Directorswhohavepromotedout).TEAMVOLUME(TV)Thetotalofallvolumesoldbyateamforacommissionperiod.AConsultant'sownPVisincludedintheirTV.ThisvolumeisusedbyConsultantsforpromotionsandmaintenancerequirementsforDirectororhigher.UPLINEAConsultant'ssponsoralongwithhisorhersponsor,etc.PRODUCTBONUSESFROMLEMONGRASS Lemongrassoffersmultiplewaystoearnfreeproductsandsuppliesthroughoutyourcareerwiththecompany.

• JumpStartProgramoffersfreeproductsbonusesduringyourfirst3fullmonthsinbusinesswithLemongrassSpa.SeetheJumpStartIncentivesdocumentlocatedunderCompensationPlan,JumpstartRewards&ConsultantContestsontheLemongrassUniversitywebsite.

• A$50ProductBonusisawardedtoconsultantsonceintheircareerforpromotingtoSr.SalesConsultanttitle.ProductBonusisawardedduringthemonthfollowingtheirpromotion.EnteritemcodeX0032ontoanyConsultantOrder.

• TopConsultantsofthemonthareannouncedviaemail.Ourtoptwoconsultantsinsalesandourtoptworookieconsultantsareawardedproductbonuses.ARookieisanewconsultantwhoenrolledinthecurrentmonthorthemonthprevious.

• $1000,$2000and$3000orhigherinsalesamonth:consultantswhoachievetheselevelsofsalesearnBookingBoosterKitsfromthehomeoffice.BoosterKitsareofferedtoallconsultantsatanyleveloncetheirJumpStartRewardsperiodiscompletewhichistheir4thfullmonthwiththecompany.ItistheresponsibilityofthesalesconsultanttoredeemthecomplimentaryBookingBoosterKitwithitemcodeX0038onanorderbeingshippedtotheirhome.SeeCompensationPlan,JumpstartRewards&ConsultantContestsonLemongrassUniversity.

• Wealsohavevarietyofcontestandincentivesthoughouttheyear.**TheseawardsandcriteriaaresubjecttochangewithamplenoticegiventoconsultantsatthediscretionoftheHomeOffice**

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