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E-KICKSTART 10-14-2016

START-UP CULTURE FOR A WINNING TEAM

Tim Rettig – Intrust IT & Mark Homer – GNGF

@intrustIT | @gngfound

MARK HOMER

TIM RETTIG

• @gngfound

WHY CULTURE?

“Since 1998 the [Fortune Magazine]100 Best Companies have outperformed the S&P 500 index by a ratio of nearly 2 to 1”

“The best employers are better because more business leaders are focused on workplace culture as a competitive

tool.”HR leaders consider culture and engagement their number-

one challenge, according to a recent study by Deloitte University Press.

BETTER PERFORMANCE

WHY CULTURE?

• 54% of actively disengaged employees say they would consider taking a job with a different company for a raise of 20% or less

• Employees who are ‘engaged and thriving’ are 59% less likely to look for a job with a different organization in the next 12 months.

• Turnover typically costs about 20% (or more) of an employee’s annual salary

BETTER RETENTION

WHY DO PEOPLE LEAVE• Wrong fit for position (bad hiring)

• Don’t like their Manager

• Don’t see opportunities for promotion or growth

• Don’t feel appreciated

CULTURE IS MORE THAN HAVING BEER AND PING-PONG

…many companies have established a wide variety of perks from working from home to office gyms….However, these companies still fail to take into account the research. A Gallup poll showed that, even when workplaces offered benefits such as flextime and work-from-home opportunities, engagement predicted wellbeing above and beyond anything else. Employees prefer workplace wellbeing to material benefits.

REAL FEEDBACK FROM OUR TEAM…

“The overall work environment and type of work that I am doing on a daily basis are very desirable to me. The fact that our work is positively impacting several people's lives is something that motivates me every day.”

“The company culture. I feel like everyone cares about the company and each others success.”

“Autonomy to get work done without micromanagement or excessive oversight. I'm accountable for my own success.”

NOT ONCE WAS ANY OF THIS MENTIONED

• Unlimited Vacation• Beer:30 Friday• Ping-pong table

• Dog-Friendly Office• 401k match• Health Benefits

Can you answer:

“What are you doing to make sure

your team is engaged?”

COMPANY GOALS AND VALUES• How does the employee’s goals and values

align with your company’s goals and values?

HIRE FOR VALUE FIT • You must know your company values before you can hire to

them

• Create multiple questions for each value

• Why have they left other jobs?

• Involve as many people in hiring as you can

• Skills can be taught - Culture/Value-fit often cannot

+People

-People

-Results +Results

DrivingCulture

The Culture Quad

Apathetic

Culture

Maternal

Culture

Integrated

Culture

RESULTS THROUGH TRANSPARENCYTicket Company Name Last

NameFirst Name

Response Points Technician(s)

696326 Warren County Elderly Services Program

Burke Ann   100 CHolden

695087 Franklin City Schools Irgens Craig   100 AWeastBScholl

699990 Miami Township Ryan Jennifer   100 MErtel700315 5ME Massman

nBob Very polite! 75 MErtel

699293 National HVAC Services Hack Vicky   75 MErtel700427 Kelly Brothers Kelly Stephe

n  100 AWeast

700462 Kelly Brothers Kelly Stephen

  100 MSanta

700382 Carlisle and Finch Banks Chrissy   100 JStidd700009 Aronoff Rosen & Hunt Co. Frietch Nancy   100 BScholl699990 Miami Township Ryan Jennifer   100 MErtel699265 UFCW Benefits & Pensions Hilbert Juanita Andy was very patient and professional. A

delight to work with.100 AWeast

698073 Westminster Financial Securities

Fahey Cecile Just to let you know, Matt Erter was very helpful, patient and professional. He is truly an asset to your team.

100 MErtel

THE TWELVE ELEMENTS

“Based on Gallup’s ten

million work place interviews – the

largest worldwide study of

employee engagement.”

CREATE YOUR OWN SURVEY

OUR INITIAL RESULTS

5. My supervisor, or someone at work, seems to care about me as a person.

2. I have the materials and equipment I need to do my work effectively.

1. I know what is expected of me at work

3. At work, I have the opportunity to do what I do best every day.

9. My co-workers are committed to doing quality work.

12. This last year, I have had opportunities at work to learn and grow.

6. There is someone at work who encourages my development.

8. The mission and/or purpose of my comapany makes me feel like my job is important.

10. I have a best friend at work (someone I trust I can confide in).

7. At work my opinions seem to count.

11. In the last six months, someone at work has talked to me about my progress.

4. In the last seven days, I have received recognition or praise for doing good work.

0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 54.61

4.57

4.52

4.48

4.43

4.39

4.26

4.17

4.17

3.96

3.87

3.77

IMPROVEMENTS1.Better recognition

• Companywide “Appreciation Circle”• Daily “Woots” in Morning Huddle• Quarterly Recognition Awards

2.More timely feedback• Upgraded review system• Weekly one-on-ones with manager

3.Ability to affect change• Weekly one-on-ones with manager• Implemented online feedback system• Monthly companywide meeting with “AMA” session

BEST PLACES TO WORK

Finalist:201120122013201420152016

ORGANIZED BY THE BUSINESS JOURNALS

DATA COLLECTED BY QUANTUM

2015 RESULTS

2015 RESULTS

2015 RESULTS

BPTW YEAR TO YEAR COMPARISON

2012 2013 2014 2015

89.92

96.36

93.24 93.35

91.42

93.32 93.21

92

97

Intrust IT Average Finalist Winner

2015 RESULTS SUMMARY

YEARLY FEEDBACK ISN’T ENOUGH

WEEKLY OFFICEVIBE SURVEYS

ENGAGEMENT 2.0Open Book Management

GREAT GAME OF BUSINESS

2017 PROJECT

HOLACRACY

INTRUST 2020 GOAL

RESOURCES• Books:

• Traction - http://amzn.to/2dM50cC • Get a Grip - http://amzn.to/2e9sSm7 • A Stake in the Outcome - http://amzn.to/2dkG4pA • The Great Game of Business - http://amzn.to/2dJychP • The 4 Disciplines of Execution - http://amzn.to/2dJxD7W• The Advantage - http://amzn.to/2dkFhVr • Delivering Happiness - http://amzn.to/2e9rvnm • Scaling up - http://amzn.to/2erUpCp (for bigger

companies)

• Tools• OfficeVibe - https://www.officevibe.com - Tim & Mark

both use• 15Five - https://www.15five.com/ • Hey Taco - https://www.heytaco.chat/ - integrates with

Slack• Bonusly - https://bonus.ly/

• Organizations:• Aileron - http://www.aileron.org/• EO - http://www.eocincinnati.com/• GGOB - http://greatgame.com/• Goering Center -

https://business.uc.edu/centers/goering.html• Holacracy - http://www.holacracy.org/• National Center for Employee Ownership -

http://www.esop.org/

• Hiring• TopGrading - http://www.topgrading.com/• Disc Profile - http://www.thediscpersonalitytest.com/• Wonderlic - http://www.wonderlic.com/

Questions?

THANK YOUTim Rettig – Intrust IT

https://www.linkedin.com/in/timrettig | @timrettig

Mark Homer – GNGFhttps://www.linkedin.com/in/markhomer | @mark_homer

@intrustIT | @gngfound