company confidential 1 © 2008 nokia n85 for contact centres.ppt / 2008-09-22 / cm nokia n85 for...

1 © 2008 Nokia N85 for Contact Centres.ppt / 2008-09-22 / CM

Company Confidential

Nokia N85 for Contact Centres



Purpose

• The purpose of this training is to communicate the new and key features of the Nokia N85. The material is targeted at Nokia Contact Centre agents who need to provide usability support for the product.

• It is assumed that the readers are familiar with Nseries products such as N95, N81, N76. (For more information, refer to Contact Centre training material on those products.)

• Services, such as N-Gage and Nokia Music Store, have their separate training material.

• Some slides contain extra information on the notes pages.



Contents

1. Nokia N85 specifications

2. OLED display

3. UI modes

4. Media keys

5. Multimedia menu

6. FM transmitter

7. Sales package contents

8. Services and software

9. Tips and tricks



Nokia N85 specifications



Nokia N85 versions

There are 3 different versions of the Nokia N85:

• Nokia N85 (RM-333) WCDMA/HSDPA 900/1900/2100, EGSM 850/900/1800/1900. Colour variants:

• Copper / Copper

• Copper / Dark Grey

• Warm Black / Burnt Orange

• Warm Black / Cherry Black

• Warm Black / Dark Grey

• Nokia N85 (RM-334) WCDMA/HSDPA 850/1900/2100, EGSM 850/900/1800/1900

• Warm Black / Dark Grey

• Nokia N85 (RM-335) EGSM 850/900/1800/1900• Copper / Copper

• Copper / Dark Grey

Copper/Copper

Back coverSide Frame



Nokia N85 keys and controls

Slides closed

Short slide open

Keypad open

S60 keys (including Selection keys, 5-way key + Navi™ wheel, Call/End keys, Multimedia, Menu and C key)

Power key

Volume/zoom keys

Key lock switch

Capture key

Numeric keypad

c1 2

34 5 67 8 9* 0 #

Volume/zoom keys

Key lock switch

Capture key

c

Volume/zoom keys

Key lock switch

Capture key

Camera

Camera

shutter

Flash

Media keys

c

Volume/zoom keys

Key lock switch

Capture

key



Nokia N85 specifications 1/2Basics

• Dimensions: 76 cc, 103 x 50 x 16 mm• Weight: 128 g with battery• Memory: Internal dynamic memory up to 74 MB, external

microSD up to 8 GB• Talk time: Up to 4.5 h (WCDMA) / 6.9 h (GSM)• Standby time: Up to 363 h (GSM and WCDMA)

Display • 2.6” QVGA (240x320) AM OLED, 16 M colours

Connectivity • GPS, A-GPS, FM radio• 3.5mm audio, High Speed USB 2.0, BT 2.0, BT A2DP• WLAN (802.11g/b) & UPnP, HSDPA, EGPRS• TV Out, FM transmitter• USB charging with simultaneous data transfer

Camera • 5 MP AF Carl Zeiss, Secondary camera CIF• High power LED flash for still and video



Nokia N85 specifications 2/2

Video• Video capture in MPEG-4 up to VGA at 30 fps

• Video playback supports MPEG4, AVC / H.264, WMV, RV, Flash Video; up to 30 fps

• Supports PC sideloading

• Video playback time: Up to 7 h

Music• Playlist editing and sharing

• Graphic Equalizer

• Integrated stereo speakers with 3D stereo surround sound

• Music playback time: Up to 30 h

Radio• Stereo FM radio (87.5-108MHz) with support for RDS, Visual Radio™, Nokia Internet Radio

• FM transmitter



Nokia N85 key features

• OLED display

• Music/media/zoom keys

• Navi™ wheel with music functions

• High music playback time (up to 30h)

• Dedicated gaming keys

• Integrated N-Gage, Ovi services etc.

• Triple band WCDMA

• FM transmitter



Key selling messages

• Sleek two-way slider with stunning OLED display

• Door to your Online Life

• Your 24/7 entertainment



Comparison to previous products

11 January 16, 2008

Evolution from Nokia N76:•Battery life: talk time (GSM) 4 hours better

•2.6” AM OLED display

•3x faster connection, WLAN usability improvements

•FM transmitter

•3x brighter LED flash, available also for video

•5 Megapixel AF camera

•VGA@30 fps

Evolution from Nokia N81:•Music playback time 14h better

•Battery life: talk time (GSM) 2.9 hours better

•2.6” AM OLED display

•3x faster USB connection, WLAN usability improvements

•FM transmitter

•Better camera with AF


•Video shooting VGA@30 fps

•Better earpiece

•Automatic display orientation change

Evolution from Nokia N95:•Enhanced functionality of 2-way slide and media keys

•Smaller size

•Battery life: talk time (GSM) 2.9 hours better

•AM OLED display

•3x faster USB connection, WLAN usability improvements

•FM transmitter


•Automatic display orientation change

Nokia

N85



OLED display



OLED display

• Nokia N85 contains a 2.6” QVGA (320x240) Active Matrix OLED display, 16M colours

• The display has consistent image from a wide viewing angle

• No motion blur, since OLED reacts in micro seconds



UI modes



UI modes

1. Portrait mode • Numeric keypad visible

2. Landscape (media) mode• Automatic UI orientation

change

• Media keys (4), zoom keys (2)

3. Gaming mode• Landscape rotated 180°

opposite to normal landscape mode

• Game keys (2)

• Orientation sensor not used in gaming for UI controlling

Landscape mode

Gaming mode



Media keys



Media keys (1/3)

• Nokia N85 is a dual slider product and contains N95-type dual slide. The Nokia N95 was the 1st dual slider product and its media keys were used to control the music and video applications and their content. Nokia N85 expands the use of the media keys to gaming and zooming.

• Nokia N85 has 4 media keys with 8 possible functions.

• Hidden till lit functionality: The symbols on the keys are only lit up when the functions are available, depending on the active application.

• The Navi™ wheel key can be used as a (portrait) music key

Media keys

c



• The media keys are:– Forward, Play/pause, Stop and Rewind for

landscape music and video playback.

– Gaming keys a and b – located on the same keys as play/pause and stop

– Zoom in and zoom out – located on the same keys as Forward and Rewind

Media keys (2/3)



Media keys (3/3)

•The functionality depends on the active application:

1.Music Player on the foreground or active in the background, or Video Player on the foreground: Forward, Play/pause, Stop and Rewind are illuminated and used for audio control.

2.In gaming mode: Gaming keys a and b are illuminated.

3.In e.g. Browser and Photos applications: Zoom in, Zoom out and Play/pause are illuminated. They are used for zooming in the foreground application and starting/pausing audio playback on the background.

4.In any other case, Play/pause and Stop are illuminated. Play/Pause starts the music playback.

•If the user highlights a music track in music library or a video clip in photos or in video center application and presses play, the selected file is opened and playback starts.

1

2

3

4



Zoom keysUsage with camera/video recording

While taking pictures or recording videos, the user can use any of the following keys for zooming in and out:

• Zoom keys

• Volume keys

• Navi™ wheel

c

Zoom keys

Volume keys

Navi™ wheel

+ -

+-



Navi™ wheel and music functions (portrait music keys)• The Navi™ wheel key can be used for music functions

• Functional with the Music Player, in the Now Playing view

• The landscape music keys can be used interchangeably with the Navi™ wheel keys. That is, both keys are functional at the same time in the Now Playing view.

Navi™ wheel

Portrait media keys

Landscape media keys

c

Rewind

Stop

Forward

Play/pause

Rewind

Stop

Forward

Play/pause



Multimedia menu



Multimedia menu 1/2

• The Multimedia key opens the Multimedia menu (as in Nokia N81). Multimedia menu contains shortcuts to media content.

• TV & video tab is new in comparison with Nokia N81. Contents:• Last watched

• My videos

• Video feeds

• Video directory



Multimedia menu 2/2

NEW



FM transmitter



FM transmitter

• With the FM transmitter, you can play songs stored in your device through any compatible FM receiver, such as a car radio or home stereo system

• Operating frequency range from 88.1 MHz to 107.9 MHz

• The availability of the FM transmitter may vary by country

• The FM transmitter cannot be used when an enhancement, e.g. a headset or a USB cable, is connected to the device (except in the case of charging with wall or travel charger)

• Not available simultaneously with the FM radio



Using the FM transmitter

1. Open the Music Player and start music playback.

2. Open the FM transmitter (from Menu – Music – FM transmit).

3. Find a free frequency with your FM receiver.

4. In the FM transmitter, select Frequency – Change and enter the frequency value.

5. Activate the FM transmitter.

6. The phone starts transmitting. • A radio icon is displayed in the top right corner of the phone display.

• The Active standby screen shows the track details and the frequency being used.

• If the FM receiver is RDS capable, ‘Nokia’ is displayed as the radio station in the FM receiver.



Sales package contents



Sales package contents

• Nokia N85

• Nokia Battery (BL-5K)

• Nokia Travel Charger (AC-10)

• Nokia Video Connectivity Cable (CA-75U)

• Nokia Connectivity Cable (CA-101)

• Nokia Music Headset (HS-45, AD-54)

• Nokia 8 GB microSD card (MU-43)

• User Guide

• Quick Start Guide



Key enhancements

Recommended accessories

• Nokia Bluetooth Stereo Headset BH-903

• Nokia Bluetooth Speakers MD-7W

• Nokia Stereo Headset WH-700

Compatible car solutions

• Nokia Bluetooth Display Car Kit CK-600

• Nokia Retractable Car Charger DC-10

• Nokia Speakerphone HF-300

BH-903

MD-7W



Services and software



Nokia N85 services and software

• Nokia Music Store

• N-Gage integrated

• Ovi services

• Ovi Suite for PC

• Video services

• Nokia Podcasting

• Mail for Exchange

• WidSets

• ...



Nokia Music Store

• Nokia N85 supports direct access to Nokia Music Store in the Music menu

• Nokia Music Store is a service that can be accessed on the PC as well as compatible mobile devices:

• Users can purchase downloads and listen to free clips

• For details, refer to Nokia Music Store training material for Contact Centres.



N-Gage on device

Home Module: Quick links to key features

My Games Module: Your games library

My Profile Module: Your scores, points, and progress

Showroom:

Access to new games, game info, and Player Reviews of games.

My Friends Module:

The connection to your N-Gage friends

Key Features

•New game promotion

•Browse games

•View Game info, screenshots, & videos

•Download games & transfer to device via PC installer

•Player Reviews

•Purchase games

•License options: full or time-limited license

•Store purchase preferences in N-Gage account for easier purchase in future

N-Gage.com



Ovi• Ovi services can be accessed from PC or mobile. • Ovi.com is the portal through which customers will get access to all the

Nokia services (current and upcoming). Currently on ovi.com:• Maps• Music • Share• Games • Files • Calendar• Contacts

• N85 provides an integrated Share on Ovi access• Share on Ovi is a free media sharing service that makes it easy to upload,

manage and share your media

• Ovi Suite• Add, organise and share your stuff easily between your N85 and PC.



Tips and tricks



Tips and tricks 1/5

• USB charging does not work correctly.• Some USB chargers and USB emulators do not fulfill USB standards, thus

charging is not possible.

• The charging current with some laptops may be too low for fast charging.

• Solution: Try charging with a different computer or use the AC-10 charger.

• USB connector may also suffer from moisture damage (contact service).

• Charging an empty (completely discharged) battery: It may take a few minutes before charging starts.

• Cannot use Music player when connected to PC. • Solution: Select Image transfer mode when connecting the phone to PC.

This allows you to charge and listen to music simultaneously.



Tips and tricks 2/5

• Display autorotation does not work if the phone is in horizontal position.

• You must hold the phone upright (or at an angle) to use autorotation.

• If the phone is, for example, lying on a table and then turned sideways, display autorotation does not work. This is normal behaviour and not a fault.

• By default, the autorotation setting is OFF. It can be activated from Menu – Tools – Settings – General – Sensor settings – Turning control.

• N-Gage will be removed if factory settings are restored with *#7370*. • Solution: The user can download a new one from n-gage.com



Tips and tricks 3/5

• SIM card can be inserted wrong way. That causes insert SIM card error message.

• Solution: Insert SIM card correctly

• FM transmitter does not work. One possible reason for that is bent battery cover.

• Solution: Service can verify if the battery cover causes the problem



Tips and tricks 4/5

• A carrying case with magnetic locking may cause confusing phone functions (i.e. ringing stops) if slide handling functions are activated.

• Slide resonates when vibrating alert is on. • This is normal behaviour and not a fault.

• Visual look and feel:• Light leakage between multimedia keys and frame. This is normal and not

a fault.

• Navi™ wheel: If you press or scroll down too firmly or quickly, this may cause centre selection. Solution: Make sure that you are pressing the Navi™ wheel (scroll key) and not the centre.

• Navi touch feature is not as sensitive as expected. Some users may find it difficult to use the touch-based quick scrolling with the Navi™ wheel (scroll key).



Tips and tricks 5/5Default settings

• By default, Navi™ wheel setting is OFF• To set Navi™ wheel ON, go to Tools – Settings – General – Navi wheel.

• By default, geotagging (=Record location) setting is OFF • To set geotagging ON, start Camera and go to Options – Settings – Record

location.

• With this feature, location data is recorded into each image or video file, if GPS coordinates are found when capturing.

• By default, A-GPS setting is ON. This may cause data traffic and increase phone bill.

• To set A-GPS OFF, go to Tools – Settings – General – Positioning – Positioning methods – Assisted GPS.

• When A-GPS in OFF, getting a GPS fix may take longer -> if the user needs a quick GPS fix, A-GPS should then be ON.

company confidential 1 © 2008 nokia n85 for contact centres.ppt / 2008-09-22 / cm nokia n85 for...

Documents

nokia n85 keys

nokia n85 versions

nokia contact centre

company confidential

nokia music store

video slide

key features

contact centres