community it innovators - office 365 vs. google apps 101812
DESCRIPTION
Is your organization looking to move your email to the cloud in order to get more space, better access and improved uptime? There are two big players the cloud space: Office 365 and Google Apps. Both are enterprise level systems with a range of features and benefits, but which one is the right for your organization? Matthew Eshleman, Director of Professional Services at Community IT Innovators, provided an overview of the strengths and weaknesses of Office 365 and Google Apps. He will also share case studies of organizations that have moved to both platforms, issues they faced in the transition, and costs involved with moving to these cloud platforms. This webinar covered the following topics. - Understanding the fine print in the service level agreement - Staff training and buy-in required - Costs involved in setting it up - Moving data in and how to move data out in the futureTRANSCRIPT
Cloud Showdown
Presenter: Matthew Eshleman
October 18, 2012
Community IT Innovators Webinar Series
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• Ask questions Post questions via chat f
• Interact Respond to polls during webinar ff
• Focus Avoid multitasking. You may just miss the best part of the presentation : )
About Community IT Innovators Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges. • Strategic – Proactive approach so you can make IT decisions that support
your mission and grow with you
• Collaborative – Team of over 40 staff who empower you to make informed IT choices
• Invested – We are committed to supporting your mission, and take care of your IT network as if it were our own
• Nonprofit focus - Worked with over 900 nonprofits since 1993
About the Presenter
Matthew Eshleman Director of Professional Services Community IT Innovators [email protected] 202-449-6711 @meshleman
Agenda
• Why Migrate?
• Develop Requirements
• Case Study
• Comparison – Office 365
– Google Apps
• Training
• Q&A
Why Migrate
• Improved uptime and access to resources
• More features than you could provide in house
• Reduced capital costs
• Focus on usability instead of maintenance
Develop Requirements
• How does your organization work?
• Data ownership
• Security & Privacy
• Uptime and Availability
• Recovery Point, Recovery Time, Retention
• Migration Plan
• What happens if the internet breaks
• Ongoing costs
Comparison
Google Apps
• Embrace the browser
• Tags
• Conversations
• Basic calendaring
• Cloud
• Easy external collaboration
• Flexible data storage
• Search
Office 365
• Outlook
• Folders
• Individual Messages
• Advanced calendaring
• Hybrid
• Internal collaboration
• Structured data storage
• Browse
Case Study – Office 365
• 20 person org
• Aging SBS 2003 server
• Local v Cloud
• Google Apps v Office 365
• Outlook + SharePoint deciding factors
• Reduced ongoing backup cost
• Improved business continuity
• Planning & Implementation = 25 hours
Case Study – Google Apps
• Charter School, 300 accounts
• In house Exchange 2003 server
• Heavily reliant on distribution groups
• Google Apps vs Office 365
• Cost of Google Apps & Education appealing
• New solution implemented for groups
• Planning & Implementation ~60 hours
Office 365 Best Practice
• Upgrade to Office 2010
• Develop Public Folder Migration Plan
• Review Bandwidth, 1.5 Mbps Upload minimum
• Enroll in Office 365 Trial
• Confirm use cases
• Schedule 1 time cutover
Office 365 Lessons Learned
The Good
• Non-profit pricing is available
• Real support included in “E” series packages
• Resource mailboxes not charged
• Provides familiar Outlook / OWA experience
• Good Offline Access
The not so good
• Single Sign on is excessively complex
• Requires migration from Public Folders
• Need to apply for non-profit discount
Google Apps Best Practice
• Start Application Process
• Run Trial to confirm level of training
• Review Bandwidth, 1.5 Mbps Upload min
• Develop Public Folder Migration Plan
• Provide end user transition guides
• Confirm use cases
• Schedule 1 time cutover
Google Apps Lessons Learned
The Good
• Embrace the browser
• Appealing to staff
• Easy single sign-on
• Great training resources
• 2 Factor Authentication
• Low cost
Not so great
• Approval can seem like a black hole
• Calendaring is much weaker than Outlook
• Folders to Labels migration is a mess
• Basic Offline access
Q&A?
Matthew Eshleman
Director of Professional Services
Community IT Innovators
www.citidc.com
@meshleman
SLA
Service Level Agreement (SLA) - The SLA records a common understanding about services, priorities, responsibilities, guarantees, and warranties
• Google Apps
• Office 365
Training
• Do a trial, plan, plan, plan
• Use existing resources
– Office 365, http://office.microsoft.com/en-us/videos/office-365-a-tour-for-users-HA102657904.aspx?redir=0
– Google Apps, http://learn.googleapps.com/outlook-users
What’s Next
Leverage SharePoint & Lync
Leverage Sites, Talk & G+
Reference Links
• http://www.techrepublic.com/blog/datacenter/google-apps-v-office-365-summary-which-is-better/5637?tag=btxcsim
• http://www.microsoft.com/en-us/office365/all-plans.aspx
• http://learn.googleapps.com/
• http://www.citidc.com/
Upcoming Webinar
Nov. 15: IT Trends for Nonprofits Looking Back at 2012 & Ahead at 2013
f
d
Presenter:
Johan Hammerstrom
Vice President of Client Services
Community IT Innovators d
Next Steps
• Connect with us - Twitter, Google+, Linkedin and Facebook. http://www.citidc.com
• Provide feedback – Short survey after you exit the webinar. Be sure to include any questions that were not answered.
• Missed anything? – Link to slides & recording will be emailed to you.