community development department action item – moderate priority building, permitting and...
TRANSCRIPT
Community DevelopmentDepartme
nt
ACTION ITEM – MODERATE PRIORITY
Building, Permitting and Inspection Processes:Simplification/Streamlining
CITY COUNCIL GOALS & OBJECTIVES 2010
Community DevelopmentDepartme
nt
Building, Permitting and Inspection Processes:Simplification/Streamlining
Community DevelopmentDepartme
nt
Building, Permitting, & Inspection (Development) Processes Simplification and Streamlining
Team
CommunityDevelopment Director
Engineering / Stormwater Director
Utilities / Public Works Director
Fire Chief City Manager
Building Official /Planning Manager
EngineeringManager
UtilitiesManager
Fire Inspector
Community DevelopmentDepartme
nt
PERFORMANCE GAPS IDENTIFIED
• Daily inspections
• Inspection dispatch and routing
• On-site inspection results
• Conflicting priorities
• Continuation of service
Community DevelopmentDepartme
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• Cross-training
• No central location / fractured process
• No uniformity in standards
• Issue Resolution
• Redundancy
PERFORMANCE GAPS IDENTIFIED (continued)
Community DevelopmentDepartme
nt
• Number of inspections / inspectors
• Preconstruction meeting
• Site Development Permit
• Application distribution
PERFORMANCE GAPS IDENTIFIED (continued)
Community DevelopmentDepartme
nt
ACTIONS TO CLOSE PERFORMANCE GAPS
Ensure continuation of services, balance workload, eliminate duplication of work, and reduce the number of inspectors on-site.
All inspections dispatched electronically, resulted from the construction site with detailed notes and automated project updates emailed to customers daily.
Centralize development process providing consistent service standards and prompt issue resolution.
Streamline the site development preconstruction meeting process and adjust the permit fee.
Complete full implementation of the electronic plan routing and review software application.
Community DevelopmentDepartme
nt
Ensure continuation of services, balance workload, eliminate duplication of work, and reduce the number of inspectors on-site.
DEVELOPMENT PROCESS (6/9/10)
Development Review
Intake / Process (3)
REVIEWERS
Planning – Project Manager – 3 Planning – Tech. Support – 2 Trans. Concurrency/Traffic – 2 Stormwater – 2 Floodplain – 2 Engineering – 2 Building – 2 Landscaping – 1 Environmental – 1 Utility – 1 Fire – 1
Site Development
Intake / Process (3)
Site Development Permit Issued
INSPECTORS
Engineering – 6 Stormwater – 5 Building – 5 Utility – 2 Fire – 1 Landscaping – 1
Building Permit
Intake / Process (5)
REVIEWERS Electrical – 3 Mechanical – 2 Plumbing – 2 Structural – 3 Engineering – 2 Stormwater – 2 Zoning – 2 Fire – 1 Landscaping – 1 Environmental – 1 Utility – 1
Building Permit Issued
INSPECTORS BMEP – 6 Utility – 2 ESW – 2 Fire – 1
82
Community DevelopmentDepartme
nt
Ensure continuation of services, balance workload, eliminate duplication of work, and reduce the number of inspectors on-site.
DEVELOPMENT PROCESS (6/9/10)
Development Review
Intake / Process (3)
REVIEWERS
Planning – Project Manager – 3 Planning – Tech. Support – 2 Trans. Concurrency/Traffic – 2 Stormwater – 2 Floodplain – 2 Landscaping – 1 Environmental – 1 Utility – 1 Fire – 1 Engineering – 2 Building – 2
Site Development
Intake / Process (3)
Site Development Permit Issued
INSPECTORS
Engineering – 6 Stormwater – 5 Landscaping – 1 Building – 5 Utility – 2 Fire – 1
Building Permit
Intake / Process (5)
REVIEWERS Electrical – 3 Mechanical – 2 Landscaping – 1 Engineering – 2 Stormwater – 2 Environmental – 1 Zoning – 2 Plumbing – 2 Utility – 1 Structural – 3 Fire – 1
Building Permit Issued
INSPECTORS BMEP – 6 Fire – 1 Utility – 2 ESW – 2
82
Community DevelopmentDepartme
nt
Ensure continuation of services, balance workload, eliminate duplication of work, and reduce the number of inspectors on-site.
STAFF REDUCTIONS
11 Inspectors
1 Plans Examiner
3 Permit Technicians
2 Zoning Technicians
3 Development Reviewers
Numerous Reassignments
Community DevelopmentDepartme
nt
Ensure continuation of services, balance workload, eliminate duplication of work, and reduce the number of inspectors on-site.
CROSS TRAINING PROGRAMS
Development and Plans Reviewers Receive Training on:
Zoning Fire Engineering / Stormwater Utilities CD Plus and Project Dox software for
electronic plans distribution, review, and tracking
Inspectors Receive Training on: Engineering / Stormwater Fire Utilities Mobile Hi-way & CD Plus
software for permit inspection tracking and project record management
Licenses – Qualified inspectors and plans examiners making application for additional licensure.
Community DevelopmentDepartme
nt
All inspections dispatched electronically, resulted from the construction site with detailed notes and automated project updates e-mailed to customers daily.
Outcome/Deliverable: Performance Measure
Objectives Performance Measures/Goals Target Percent of
Baseline/Total
Have an expedited development and permitting process
All development inspections dispatched electronically resulted at the construction site with detailed notes and automated project update e-mailed to customers dailyComplete building inspections within 24 hours
98%
Community DevelopmentDepartme
nt
All inspections dispatched electronically, resulted from the construction site with detailed notes and automated project updates e-mailed to customers daily. Balance Workload
• All inspectors report to the chief inspector every morning for code and project discussion and daily dispatch.
• Chief inspector to review the daily dispatches, distribute the workload, and ensure that all scheduled inspections are resulted by quitting time.
Community DevelopmentDepartme
nt
Plans Examiner
Centralize development process providing consistent service standards and prompt issue resolution.
Development Intake
Planner Landscape Engineering Stormwater Utility Fire Reviews Inspections
One Intake Location - Monday thru Friday
Inspectors & Reviewers all in same location
One face to the Public
Lead InspectorProject
Planner
Intake
Community DevelopmentDepartme
nt
Centralize development process providing consistent service standards and issue resolution.
Central intake area for all development activity
Community DevelopmentDepartme
nt
Centralize development process providing consistent service standards and issue resolution.
PROPERTY OWNER / DEVELOPER / CONTRACTOR / APPLICANT / CITIZEN
DEVELOPMENT ORDERPHASE
PERMITTINGPHASE
INSPECTIONSPHASE
Project Manager /Project Planner
Project Manager /Plans Examiner
Project Manager /Lead Inspector
Planning Manager / Building Official
CITY MANAGER
DEPARTMENT DIRECTORSCommunity Development - Engineering - Utilities - Fire
Community DevelopmentDepartme
nt
Centralize development process providing consistent service standards and issue resolution.
PROPERTY OWNER / DEVELOPER / CONTRACTOR / APPLICANT / CITIZEN
DEVELOPMENT ORDERPHASE
PERMITTINGPHASE
INSPECTIONSPHASE
Project Manager /Project Planner
Project Manager /Plans Examiner
Project Manager /Lead Inspector
Planning Manager / Building Official
CITY MANAGER
DEPARTMENT DIRECTORSCommunity Development - Engineering - Utilities - Fire
Community DevelopmentDepartme
nt
Streamline the site development preconstruction meeting process and adjust the permit fee.
A. Site Development Preconstruction meeting – …take it outside
Old New
B. Minor Site development fee - Resolution # 2010-108 adopted – Reduces fee from $1,100 to $185
Community DevelopmentDepartme
nt
Complete full implementation of the electronic plan routing and review application.
Project Dox Implementation Timeline: Building Permit – Nov 2010
Development – Feb 2011
Community DevelopmentDepartme
nt
Process & Issue Resolution Team
Building / Planning/Critical Staff
Engineering /Stormwater Critical Staff
Utilities / Public Works Critical Staff
Fire Critical Staff
Hands-on crew / Get it done Work out process issues Continuous improvement “Simple / Streamline” development process
Finance /Licensing Critical Staff
Legal Critical Staff
Community DevelopmentDepartme
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PROCESS & ISSUES
RESOLUTION
As-Builts(intake, digitizing,finals, stormwater
fee calculation)
Right-of-WayAccess &Utilization
Application / Fees
Right-of-WayApproved
Plans
Swale Plan Diagram
Easements /City Assets
Bonds(tracking, inspection,close-out)
Cross-Training(S/W, Eng.,
Utilities, Fire,Building, Zoning)
Inspectionsand Plans
ReviewAssignments
Checklists(Internal & External)
Electronic PlanRouting & Review
HomeOccupations &Business Tax
Receipt / Inspections
WorkwithoutPermit
State / County / SchoolCapital Projects
Community DevelopmentDepartme
nt
DISCUSSION