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Slide 2 COMMUNITY CONVERSATIONS Delilah Deane Cummings London Public Library Slide 3 Slide 4 Libro Library Road Show May October Since 2008 Connected with over 5000 people in 2011 Slide 5 20 years 142,000 books Slide 6 Slide 7 What would you do? Lawrence is working the evening shift and notices a man looking at the clock. It is winter and the man has no coat. Lawrence finds something to do in the area and casually mentions to the man that we are closing in 20 minutes. The patron indicates he knows and that its going to be a cold walk to the shelter as his coat was stolen that afternoon. Lawrence doesnt have another coat to lend to the patron (his first instinct) and then offers to drive the patron to the shelter. Slide 8 Slide 9 Project Background London Public Librarys Strategic PlanImagine! 2005 2008: establish social inclusion as a policy priority within London Public Library Funding, Strategic Development through Ministry of Culture Project Team: Serving Socially Vulnerable Populations Socially vulnerable populations: defined as those peoples or groups who are socially isolated or excluded from society Slide 10 WHY DO YOU USE/NOT USE THE LIBRARY? Focus Groups & Interviews Slide 11 Slide 12 Slide 13 BARRIERS AND POTENTIAL SOLUTIONS Were listening Slide 14 What would you do? Lorraine is working on the desk and is asked by a person who is not very well dressed if he can borrow an envelope. She gives him one and is informed by other staff that we dont give out supplies, since if we give it to one, we have to give it to all. Slide 15 What Barriers Exist for Vulnerable Populations? Inability to Pay Fines Read Away Your Fines Hold amnesty days/weeks Individual repayment plans based on an individuals situation Have fines geared to income no income, no fines Allow individuals to volunteer at the Library so that they can work off their fines Slide 16 Permanent Address and/or ID Requirement Do not require I.D. or give people an alternative to providing an I.D. Give each person a code or PIN instead of a card Getting ID ripped off: allow individuals to keep their cards at Library Slide 17 Attitudes and Behaviour of Library Staff Have a few staff whose primary role is to serve vulnerable populations Have a social worker become part of the staff complement in order to provide accurate and enhanced referral Get the right staff in the right places Slide 18 What would you do? Jeannie often waits at the street entrance outside the Library for a ride after work. While waiting, she was asked by a passerby for a handout. She gave the man a loonie and he moved on. The next day, the man came into the Library and settled into a chair in her area. Jeannie was reluctant to go over to that area as she might be solicited again for money (even though the patron didnt seem to be asking anyone for anything while in the Library). Slide 19 London Reads "I find these [book] talks invaluable, in that they offer us the opportunity to understand "life" in a different way than we might otherwise have done." Slide 20 Slide 21 Slide 22 Service Area Mapping Slide 23 Slide 24 My Sisters Place From Who is in my house? to this is Heather, shes part of my group Slide 25 Author Visit If you want to get more peoples ideas for the conference, you should ask the libraries in different cities. Everyone can go to the library and everyone does. Slide 26 www.alloursisters.ca All Our Sisters National Conference All Our Sisters National Network Slide 27 Sharing Stories Slide 28 Slide 29 HAVE IDEAS OR QUESTIONS? delilah.cummings@lpl.london.on.ca 519 661 5100 x 7422