Community Case Management

A Community-Based Initiative

The Vision of CCM:To Shorten The Duration & The Experience Of Homelessness

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The Way We Used To Be…

Homeless Household

s

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The Way We Are Now…

Homeless

Households1 call 1 Intake

CCM• SPOI

Shelter Providers

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Basic Structure

Homeless Households

Housing Intake Specialist LEAD

North Sound 211 – I&R

Housing Intake Specialist

North Sound 211 – I&R

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2.0 FTEs 5.0 FTEs

How We Got Here…

1. Community acknowledgement that being homeless was unconscionably painful and in-forming life event

2. That there must be something MORE we can do to ease the pain of the experience

3. That the MORE that we can do we would do as a community of providers = de-silo-ing ourselves!

4. That we resolved to recognize that if we planned well, with enduring intention, that what we would get would be more than what we would give up

Comparison: OLD and NEW

OLD… NEW…• A single wait list

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• Shelter went to those who were persistent or who knew the system and how to work it

• A single wait list is FAIR and EQUITABLE – time and date stamped, with availability on a first-come, first-served basis

• Multiple wait lists

• Undedicated staff time consumed maintaining the wait list

• Little staff time consumed*

Challenges

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• Would it would serve all homeless populations equally

• How LONG would households wait?

• 3 to 6 months, or longer…

• No - unique populations required flexible approaches

• Individual agency turn-away stats…

• Now a “shared” number, but ACCURATE for the first time.

• All homeless populations represented?

• No – single, non-parenting men, and those with shorter-term housing needs

Benefits9

1. Fair, equitable and equal access to emergency shelter

2. For the first time = unduplicated stats3. Consistent and comprehensive I&R support for all callers

4. Foundation for the 10-Year Plan (?)