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Community and Client Services Monthly Review 1 to 31 July 2018

1

Community and Client Services

Monthly Review

July 2018


2

Contents

1. Highlights of the Month ................................................................................................................... 3

2. Workplace Health & Safety .......................................................................................................... 4

3. Council in Community ...................................................................................................................... 6

4. Financial Performance - 31 July 2018 ................................................................................... 7

5. Community Lifestyle ......................................................................................................................... 9

5.1 Community Programs ........................................................................................................................ 9

5.2 Libraries .............................................................................................................................................. 17

5.3 Artspace Mackay .............................................................................................................................. 22

6. Mackay Entertainment & Convention Centre and Events ....................................... 27

7. Corporate Communications and Marketing ..................................................................... 32

8. Emergency Management .............................................................................................................. 37

9. Health & Regulatory Services .................................................................................................. 40


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1. Highlights of the Month

PROGRAM

PROJECT DETAIL

COMMUNITY LIFESTYLE

NAIDOC Week NAIDOC Week activities were held across Library branches with over 160 participants.

Never Ending

Lantern Story

Created on the Dome at Dudley Denny City Library during July using chalk pens, a story began with one sentence, and customers of all ages were encouraged to add to the story.

MECC & EVENTS 2018 Mackay

Mazda Festival of

Arts

The Festivals team delivered their largest event of the

calendar year, the 2018 Mackay Mazda Festival of Arts,

with very positive feedback from the community.

Sugar City Sounds Following the launch, the ticketing team has been fielding

daily enquiries and processing tickets.

Bowen Basin Mining Club

The Queensland Mining Awards function attracted 520 attendees, the largest attendance since prior 2014.

CORPORATE COMMUNICATIONS & MARKETING

Council Budget Widespread media coverage for the Council Budget 2018-19.

Launch of Sugar City Sounds

Launched Sugar City Sounds concert in early July to kick start an extensive advertising campaign to promote the event. Ticket sales are progressing well

EMERGENCY MANAGEMENT

River & Rain Stage 2 of the River and Rain project has been completed

bringing out network of monitoring stations to 22

2018/19 Emergency Action Guide Update

The Emergency Action Guide now contains updated information and includes riverine flood mapping

HEALTH &

REGULATORY

SERVICES

Responsible Pet

Ownership

/ Registration Day

Responsible Pet Ownership Day was held on 28 July 2017.

Discounted registrations and micro chipping were available

as well as stalls from local animal service and product

suppliers

Bridget Mather

Director Community & Client Services.


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2. Workplace Health & Safety Monthly Safety Review – July 2018

Summary

Six incidents were reported in July.

Incidents and Injuries

Two injuries to a MRC employee was reported in July:

• A worker’s arm was grazed when the worker tripped over items in a dark room.

• A worker was subjected to personal abuse from members of the public.

One asset damage incident was reported in June:

• A MRC vehicle drove over a small bike when moving the vehicle on-site.

One near miss incident was reported in July:

• A member of the public acted aggressively and in a threatening manner towards a staff member.

Two incidents involved a contractor or member of the public:

• A member of the public cut their finger while using a knife to open a lolly packet.

• A member of the public came into the library & approached staff, complaining of abdominal pain. An ambulance was called.

Each incident is investigated and appropriate corrective measures implemented, to reduce future risks.


5

Lost Time Injuries & Days Lost

Department

2014-15 2015-16 2016-17 2017-18 2018-19

LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost

Corporate Communications

Community Lifestyle 2 4

MECC & Events 1 11 2 4

Emergency Management

Health & Regulatory Services 1 2 1 1

Community & Client Services 1 11 2 4 3 6 1 1 0 0

Glossary

Incident Any unplanned event resulting in, or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one

day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and

Medical Treatment Injury (MTI)


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3. Council in Community

The Council in Community Day in July took place in the Northern Suburbs.

The day included site tours, briefings and updates with community groups and businesses in the locality:

▪ Palmview Village ▪ Kucom Theatre ▪ Woodturners ▪ Mackay Gymnastics ▪ GoWake Cable Park ▪ Emergency Services Beaconsfield

Including updates by:

• Queensland Ambulance Service

• Queensland Fire and Emergency Services

• Followed by site inspections The day concluded with a Community Catch Up and afternoon tea at Gordon White Library

Councillors visiting PalmView Village Emergency Services Beaconsfield

Councillors on set at Kucom Theatre

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5. Community Lifestyle

5.1 Community Programs

• Number of Community Enquiries – 526

• Number of Emergency Relief Assistance Packages Provided – 11

• Number of fuel vouchers provided for Sarina Range residents – 24

• Sarina Neighbourhood Centre meeting rooms utilisation – 31 room bookings to support 115 members of the Sarina community.

• Occasions of JP Services provided to community – 41

• Number of external bookings in Jubilee Community Centre for the month – 51

• Total Jubilee Community Centre usage (internal/external) - 185

Community Development The Mackay Community Directory was officially launched alongside the Mackay Regional Council website update on July 2. The website provides a hub of information on community organisations and services, as well as events via the Mackay Community Diary. The Community Programs Team are heavily promoting the new resource to community through networks and meetings. The Community Development Officer – Domestic and Family Violence commenced in the role on July 9. The Officer has spent time becoming familiar with her role and the work she will undertake in reviewing the Federal Government’s DV Toolkit. Mackay is one of only 5 Councils across the nation to receive funding for the 12-month position. The Officer will work with both internal and external stakeholders to trial the toolkit and will work with an external researcher who will be evaluating the toolkit on behalf of the Federal Government. Planning for Senior’s Week events is well under way with the annual Senior’s Expo to be delivered on Tuesday, August 21 from 9am-1pm at the Big Shed at Mackay Show Grounds. The Expo will provide 80 info stalls of local services that can support seniors in our community to maintain their wellbeing and improve their lifestyle. There will be bus services run in partnership with Commlink to shuttle senior residents from Mirani and Sarina. The annual Senior’s Luncheon in Sarina is scheduled for Thursday, August 23, in the Bob Wood Cultural Hall. Tickets are limited, people need to contact the Sarina Neighbourhood Centre on 4961 9290 to enquire and book. New sound proofing wall panels have been installed in all meeting rooms of the Jubilee Community Centre. The panels not only provide increased audio comfort for room users, but some colour and vibrancy to the rooms. The panels are currently in a testing period to ensure that one wall of panelling is sufficient in ensuring improved acoustics in the rooms.

Panels in the Sarina Meeting Room

The CAMS Multicultural Officer has spent the month travelling the state making face-to-face contact with nominated Working Group members who will undertake the work in establishing the ASSI State Representative Body. The Officer met with community members in Townsville, Rockhampton and the South East. The Officer is now working on scheduling a face-to-face initial meeting for all working group members in Rockhampton.

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The Community Programs Valley Youth Development Officer continues to deliver weekly Chillax sessions in partnership with Mirani State High School. The sessions, held during the student’s lunch break, invites them to be mentored in activities and conversations by the Valley District Youth Council. The sessions provide a safe space for students who are experiencing hardships. Through the month of July, over 100 students attended Chillax sessions.

Community Meetings / Events / Interagency Meetings. 157 meetings and events were held, highlights included:

NAIDOC Week

Celebrations

NAIDOC week activities occurred during the week of July 8-14. The

Community Programs Team, in partnership with ATSICHS, delivered

the annual NAIDOC Flag Raising Ceremony on Monday, July 9. The

event was attended by approximately 150 people with the morning

commencing with a community breakfast, followed by the official flag

raising ceremony and cultural entertainment.

A number of the Community Programs Team also participated in the

NAIDOC street march on Friday, July 13 which ended at the annual

Family Day held at Queens Park. The Community Programs Team

supported the NAIDOC committee to deliver some of the weeks

activities.

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Interagency Meetings The Disability Services Interagency meeting was hosted at the Jubilee

Community Centre on July 4. 6 individuals representing 5 services

were in attendance.

The Senior’s Interagency meeting was hosted at the Jubilee

Community Centre on July 17. 9 individuals representing 7 services or

organisations were in attendance.

The Sarina Interagency meeting was hosted at the Sarina

Neighbourhood Centre on July 24. 6 services were represented at the

meeting.

Mackay Youth

Connections Meeting

The Mackay Youth Connections meeting was hosted at the Jubilee

Community Centre on July 20. 19 people were in attendance

representing 15 organisations. Presentations were provided on the

YETI Case Management Program and Integrated Case Management

project.

Skatescape 2018 Community Programs Youth Development worked with Slade Point

Neighbourhood Watch on the delivery of Skatescape 2018 on

Saturday, June 30. Skatescape is a youth and family friendly

community event combing art, music and skateboarding. The event

promotes free expression, creativity and acceptance in our community.

The event message for 2018 was ‘No to Domestic Violence’. In total

50 people participated in the art workshops, 30 young people

participated in the learn to skate sessions, 15 families participated in

the movie night and 10 families participated in the Disco. Due to wet

weather the Skate Titans Mackay component was postponed to

Sunday, July 1.

Skate Titans Mackay In partnership with Australian Skating Community Initiative (ASCI)

Skate Titans Mackay competition was hosted at Slade Point Skate

Park as a qualifying event for Rumble on the Reef in September. 15

residents participated in the competition.

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Sister Cities Program

Youth Ambassador

program

Fortnightly information sessions are occurring with students in the

lead up to their trip in September school holidays.

Matsuura Students Visit Planning is well underway for the Matsuura Students visit which will occur from August 5-12. Home hosts are being sought and activity schedules are in the advanced stages of planning.

Matsuura Citizens Tour 14 Matsuura Citizens visited Mackay over the weekend of July 20-23.

A weekend of activities including the welcome lunch at the Mackay

Regional Botanic Gardens, tour of Hay Point Coal Terminal and lunch

at the Hay Point Tavern, formal dinner at Mackay Golf Club, Bill

Molloy Memorial Golf morning at Melaleuca Golf Club and sayonara

dinner at the Shamrock Hotel. The visit was well received by the

Matsuura Citizens and those that participated from our community.

13


Sport & Recreation

Community Recovery

Activity Comments

Sport and Recreation

Advisory Meeting

The Sport & Recreation Advisory Committee met on Thursday, July

26. A number of presentations were made to the committee including

Human Powered Vehicles, Parks planning, an update from the State

Sport & Rec Advisors and an update on the new Mackay Community

Directory.

10,000 Steps Funding Sport and Recreation were successful in their application for funding

through the 10,000 Steps program. $5000 was received that will be

used to upgrade and expand existing 10,000 steps infrastructure.

Officers will work with internal departments to identify which areas of

the network require upgrading and where expansion opportunities

might exist.

Activity Comments

Urbis Evaluation Community Development Officer – Recovery worked with the

Department of Communities, Disability Services and Seniors and

external evaluator company, Urbis, to plan visits by Urbis Researchers

to the Mackay region to undertake a consultation process with both

service stakeholders and community members implicated in the TC

Debbie Recovery process. The State Government has funded the

evaluation process to review the effectiveness of the recovery

process.

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Museums Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm Visitors: 395 Volunteer hours contributed: 361

• Visitation numbers have increased with the waiving of entry fees, along with the opening of the new Visitor Information facilities.

• Assisting with the preparation of panel boards for the Railway Station Platform.

• General cataloguing and sorting of old papers.

Mackay Museum Open: Tuesday, Thursday and Saturday from 10am to 2pm. Visitors: 49 Volunteer hours contributed: 165

• Research requests this month have included the dugong hunting industry in the region and

the native mounted police presence in Bloomsbury.

• Assisted the family of an early Mackay settler with the unveiling of a plaque on a grave at the

cemetery.

Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 107, including a group tour from the Mackay Vintage Car Club Volunteer hours contributed: 157

• Disaster Plan and Recovery Kit updating

• General collection care

• Guiding as required

Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 135, including 1 school groups Volunteer hours contributed: 165

• Daily Mercury article preparation

• General guiding of the homestead

15


Inkind Assistance requests 15 Inkind applications to the value of $3,311.49 were processed during July. A further 17 applications are in various stages of processing.

Junior Sporting Grant 2 applications processed to the value of $950.00 including one club application and 1 individual application.

Better Community Building Fund

Organisation Amount On Track Comments

Bakers Creek Tigers Australian Football Club Changeroom Upgrade

$ 25,000 The project is nearing completion, with the shower cubicles being installed in both the Home and Visitors change rooms.

Brothers Bulldogs Junior Rugby League Club Facility Establishment

$ 80,000 The first soil will be turned in the next 4-6 weeks.

Eastern Swans Australian Football Club Fencing of the Perimeter

$ 30,000 The project is nearing completion, with one small section to be completed in the upcoming week.

Eungella Community Development Association Amenities Building

$ 250,000 Complete The project has been completed.

Habana and Districts Progress Association Church Relocation and Community Facility Project

$ 100,000 Currently awaiting the engineer to complete their assessment.

Mackay Aero Club Roof Replacement


Mackay Area Fish Stocking Association Hatchery Emergency Backup Generator

$ 18,000 The generator has been installed. Currently awaiting inkind electricians to complete the install on the switchboard.

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Mackay Basketball Incorporated Grandstand – Court 4

$ 100,000 The organisation was unsuccessful in gaining funding from other sources. They will apply to another program as soon as it becomes available.

Mackay Brothers Football Club Water Retention/Irrigation Project

$ 100,000 The dam has been excavated to a depth of 1.5m and 3 of the 4 dam walls have been completed.

Mackay Junior Rugby League Association Clubhouse Stand, Shelter and Lights

$ 80,000 The light towers have been installed and power is due to be connected to them within the coming month.

Mackay North Horse and Pony Club Completion of Stage 1 Upgrades/Minor Works

$ 50,000 Working through the process of pre-lodgement for the Operational Works Permit with State Government Departments.

Mackay Pioneer BMX Club Track Redesign and Upgrade

$ 120,000 The club is still sourcing sufficient dirt for the track upgrades.

Mackay Rowing Club River Bank Stabilisation


Mackay Tennis Association Replacement and Upgrading of Lighting

$ 119,000

8 of the 14 new light poles have been erected, with the remaining poles being installed by beginning of August. It is anticipated that the new lights will be commissioned on 6 August 2018.

North Mackay Saints Australian Football Club Facility Enhancement

$ 33,000 The tiling has been completed in the 3 amenities. Currently sourcing a contractor to complete the works on the cubicles.

Palmyra Drag Racing Club Burnout Pad


Pioneer Tennis Stage 2 – Building ITF Courts

$ 80,000

All courts have been poured and the fencing poles have been installed. There is a two week curing process before the surface can be laid and the nets installed.

Pioneer Valley Golf Club Buggy Shed

$ 75,000 The shed has been erected and the electrical work will commence within the next few weeks.

Seaforth Bowls Club Irrigation Water Storage


Southern Suburbs Junior Rugby League Complete Lighting on Fields 3 and 4

$ 80,000 Works have commenced and should be completed before the end of the year.

The Scout Assoc of Qld – Central Coast Region Construction of Machinery Workshop and Storage


The Valley Theatrical Players Inc Pinnacle Playhouse Upgrade

$ 45,000 All cages have been installed. Currently awaiting an electrician to finalise some wiring.

Western Suburbs Rugby League Football Club Undercover Lawn Bowls Green

$ 250,000 The tender process has been completed with successful tenderers notified. The project is due to be completed by December 2018.

Behind Schedule

Emerging Concerns

On Track

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5.2 Libraries Monthly KPI Update

Service/Activity YTD Achievement

Annual KPI RAG Status

Comment

Library Loans 61419 630,000

9.5% of target

Database Hits 1883 35,000

5.5% of target

Social Media

Followers

Facebook:

3800

Instagram:

1003

6,000

80% of target

We are focusing on Targeted

posts and interesting content.

As a result, we are seeing new

followers every month and with

relevant and interesting content

we expect the growth in new

followers to continue.

In-Person Visits 28233 400,000

7% of target

Web Visits 24636 305,000

8% of target

Programs/Events/Classes

1677 25,000 6.5% of target

Library Loans – The graph below demonstrates that the way our customers are choosing to borrow

materials from our libraries is changing. The 2018 year-to-date data shows that loans of print

materials are decreasing, while that of digital materials is increasing. We are focussing on the quality

and availability of our digital and online collections as a result of this growing customer preference.

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

80,000

JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY JUN

Print Loans by Month 2017-19

2017-18 2018-19

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Library Visits – The graph below shows the monthly volume of customers that visited each of our

branches, including the Mobile Library. This data is also represented in the table below.

Library Membership – 455 additional members joined our library service across our various library

branches in the month of July.

0

2,000

4,000

6,000

8,000

10,000

12,000

14,000

16,000


Digital Loans by Month 2017-19

2017-18 2018-19

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000


Library Visitors

2015-16 2016-17 2017-18 2018-19

19


0

100

200

300

400

500

600

700

800

900

1000


New Library Members

2015-16 2016-17 2017-18 2018-19

Program Comments

Community Outreach • Book Clubs: 2 sessions with 14 attendees

o GWL: 4 attendees

o Mirani: 7 attendees

• Author Events

o Writers Workshop delivered by local author Sharon Johnston

@ GWL with 7 attendees. Sharon delivered

• Visual Thinking Strategies

o Walkerston Library: 5 attendees

• Home Library Service

o 77 library customers received 532 items that were delivered by

FOML

• Cultural Services

o Family History workshop: 16 participants

o NAIDOC Dance language, song workshop DDCL: 60

attendees

o NAIDOC Dance language, song workshop GWL: 35

attendees

o NAIDOC Family Day in Queens Park: 50 attendees

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Digital Literacy

• 65 customers attended 18 separate digital literacy events including

Tech Talks, E-Tablets, and introduction to 3D Design and printing.

As an exercise in engagement, staff initiated the “Never Ending

Lantern Story”. Using chalk pens, a story began with one sentence,

and customers of all ages were encouraged to add to the story. After

nearly 4 weeks, the Lantern was full, and an interesting story add as

Episode #1 to a specially created Tumblr blog:

https://neverendinglanternstory.tumblr.com/post/175837979778/episod

e-1

Episode #2 has now begun, with the starting sentence sent especially

by Young Adult Author Tristan Bancks.

Young People’s

Services

• Ran 27 programs with 845 participants in July

o Baby Bounce: 297 attendees at 11 sessions

o Story Time: 548 attendees at 16 sessions

• Outreach and Group Visits to the Library

o 92 attendees at 4 sessions

• School Holiday programs this July was based upon the theme of

“mindfulness”, and we facilitated two sessions of children’s yoga

with 67 attendees, followed by 5 sessions of mindfulness activities

that had 109 children attend.

• Hosted two sessions of our popular Bedtime Stories program,

which attracted 121 people.

• The Young People’s team collaborated with First 5 Forever in

attending NAIDOC celebrations at Queens Park, which involved

over 80 direct interactions with children and their families.

First 5 Forever

• Toddler Time programs designed to encourage early literacy

in children and their families had a total of 318 in attendance

at 7 programs.

• Programs designed to encourage and support early language

and emergent literacy in the 0-5 age group and their families

totalled 304 attendees at 5 sessions/events.

https://neverendinglanternstory.tumblr.com/post/175837979778/episode-1

https://neverendinglanternstory.tumblr.com/post/175837979778/episode-1

21


• First 5 Forever and the Young People’s team collaborated to

host a visit to Dudley Denny City Library from celebrity

entertainer Jay Laga’aia (Playschool, Home and Away, Lion

King and Water Rats), who entertained children with a

selection of songs and rhymes. This event was attended by

120 people.

22


5.3 Artspace Mackay Exhibitions

Collection

Activity Comments

2018 Libris Awards The 2018 Libris Awards: The Australian Artists’ Book Prize is currently

on display in the FIELD Engineers Gallery, until Sunday August 19.

This nationally-recognised competition brings to our region artists'

book entries by Australian artists competing in four sections.

Showcasing the very best of works being created in the genre today,

the Libris Awards delivers a diverse, creative and ever-evolving

approach to artists' books.

John Honeywill: Hold

this closely

A survey exhibition by Queensland painter John Honeywill, entitled

Hold this closely, is currently on display in Gallery 3 and the Foyer

until Sunday August 5. John masterfully transforms still life

arrangements into alluring, ‘hyper-real’ paintings. John has also

agreed to donate a new painting to the Artspace Mackay Foundation,

to be auctioned off at the upcoming Ray White Mackay City Articulate:

Postcard Exhibition & Competition fundraising event on Friday October

19.

Luke Mallie: The Wall Indigenous artist Luke Mallie is the second artist to participate in our

artist-in-residence project The Wall. This program offers artists an

opportunity to create an artwork directly onto the foyer wall within the

gallery. Luke lived and worked in Mackay for many years before

moving to Brisbane to further his career. He has a bold, colourful and

energetic style inspired by his Aboriginal and Torres Strait Islander

heritage.

Successful funding

application: Violent Salt

Artspace Mackay’s revised application to Arts Queensland to support

the development and tour of a major 2019 exhibition entitled Violent

Salt has been successful. The grant, valued at $31,415, will enable

this major exhibition, which will feature work from the Mackay Regional

Council Art Collection, to tour to eight regional and metropolitan

galleries throughout Australia from 2019 - 2021. The exhibition brings

together contemporary artists from across Australia representing

diverse cultural heritage. Co-curated by Yhonnie Scarce and Claire

Watson, Violent Salt reflects on issues of racism and discrimination

against Indigenous Australians and minority groups.

Activity Comments

Staff Professional

Development:

Copyright

Exhibitions Curator Alicia Stevenson will travel to Sydney on Tuesday

July 31 to participate in a Copyright Council of Australia’s seminar

designed especially for museum, libraries and gallery staff. The

seminar will cover copyright for websites, social media, advertising

and communications. This information will assist Exhibitions staff to

progress the creation of an accessible, online directory/database of

artworks held in the Mackay Regional Council Art Collection.

23


Public Programs

Activity Comments

Kids Art Club Bookings have opened for Kids Art Club Term 3, which commences on

Saturday August 4 and is being facilitated by popular local tutor Rosemary

Payne. A total of 10 enrolments have already been taken for these 6-week

programs of structured art classes.

School Holiday Drop-In

Activities: Coastal

Treasures

Coastal Treasures free drop-in art activities were held in the Artspace

Mackay Seminar Room during the July school holidays, from Tuesday July

3 – Sunday July 15. Inspired by our local coastal environment, three

Indigenous artists, Luke Mallie, Ed Rigby and Charlie Wicking designed a

collection of art activities including a paste-up mural, beach sculptures,

drawing and collage. The drop-in art activities were a very popular holiday

activity, attracting a total of 626 participants over two-week period.

School & Community

Tours

38 year 11 & 12 students from St Patrick’s College attended guided tours

over two consecutive Tuesdays, on July 17 and 24. In addition, Public

Programs staff delivered special guided tour for a group of 16 adults with

low vision on July 19. Artspace Mackay Director Tracey Heathwood

presented a tour of Artspace Mackay to visiting Matsuura Citizens on

Friday July 20 (total 15 participants).

24


Lino Cutting

Workshops

Lino cutting workshops were held during July on Sunday July 8, Sunday

July 15 and Sunday, July 22 as part of the Mackay Festival of Arts Fringe

Program, with a total of 36 participants attending. During these Mountains to

Reef-themed workshop, everyone from beginners to experienced artists

used lino tools to carve images, designs and patterns into their pieces of

lino. Once complete, each printing block will be joined together like a puzzle

to make a jumbo-sized lino artwork ready for printing. These jumbo prints

will be printed on The BIG PRINT! Day at Artspace Mackay during the

Mackay Region Festival of Arts on Sunday July 29.

Postcard Canvas

Collection Day

The Artspace Mackay Foundation facilitated a canvas collection day at

Artspace Mackay on Friday July 13 as part of their Ray White Mackay City

Articulate: Postcard exhibition & competition fundraising event/project. This

encouraged local artists to sign up to participate in this unique fundraising

event by completing an entry form and collecting a small format canvas

(15cm x 15cm) on which to create a new artwork for donation to the

Artspace Mackay Foundation for auction or sale at the opening night

function on Friday October 19. (All completed artworks will be exhibited in

the Artspace Mackay Foyer from September 29 to November 18.) Thus far,

200 canvasses have been collected and distributed as part of this initiative,

with 143 local artists signing up to participate in the event. An additional 21

artists from outside the region have also agreed to donate new artworks on

supplied canvasses, with notable artists such as Rona Green, Dianne

Fogwell, Clyde McGill and Noel McKenna agreeing to participate.

25


Outreach: City Centre

Art Walk

Artspace Mackay Gallery Director Tracey Heathwood facilitated an art walk

commencing at Artspace Mackay and ending at the Paxton’s and Mackay

Farmers’ Night Markets, Bluewater Quay on Friday July 13. The walk took

participants on a tour of public art throughout the City Centre and coincided

with the launch of the Mackay City Centre Art Walk brochure, which was

produced in collaboration with Economic Development. Approximately 50

people attended the art walk and the feedback received was

overwhelmingly positive, with many of the participants expressing their

desire to see the art walks be presented as a regular program.

BMA Kidspace BMA Kidspace was held on Tuesday April 17, with 273 people attending.

Artspace Mackay’s ever-popular toddlers’ program, gives children under five

a chance to explore and have fun with art in a climate of co-operative

learning. The program includes free artist-run

workshops and live musical entertainment. BMA Kidspace was held on

Tuesday July 17, with xx people attending. Artspace Mackay’s ever-popular

toddlers’ program, gives children under five a chance to explore and have

fun with art in a climate of co-operative learning. The program includes free

artist-run workshops and live musical entertainment.

Conversation Circles

with Art

Conversation Circles with Art is a special, monthly Visual Thinking Strategy

(VTS) program for English as a Second Language (ESL) community

members. The program encourages conversation about selected artworks.

The July session attracted 9 participants and was held on Friday July 20.

26


Monthly KPI Update

Service/Activity Annual KPI

YTD Achievement

July 19

Comment

Visitors: Artspace

25, 000 3,207 Highest attendance month this year (attendance figures as of July 26). Drop-in school holiday activities as popular as ever and Luke Mallie’s mural project has attracted a high number of visitors.

Web Visits 1,247

Total Number of e-Newsletter Subscribers

1,840

Facebook Subscribers 5,588 Combined total for Artspace and Rock Paper scissors Facebook pages. Facebook subscribers on the increase.

Exhibitions 12 4

Public Program Participants

786 As of July 26.

Public programs (inc tours, BMA Kidspace, workshops, exhibition openings, markets, etc)

12 As of July 26.

Volunteer hours 163 Volunteer hours as of July 26.

‘Murials’ Art Workshops Artspace Mackay will host a series of 5 x Sunday art classes for adults

facilitated by local artists Margaret Burgess, Tracey Robb, Andrea

Wright, May Mosshammer and Susan Riley Gee during the month of

August and early September, with workshop bookings opening mid-

July. The workshops coincide with a Jubilee Community Centre

exhibition by the artists, collectively known as the ‘Murials’, which

acknowledges the 2-year anniversary of the completion of the

community mural UPon the Levee Wall. To date, 56 enrolments have

been taken (for a possible 60 workshop places), with a further 20

people signing up to workshop waiting lists.

27


6. Mackay Entertainment & Convention Centre and Events

Overview

July was a busy month for the MECC and Events team. The Theatre and convention centre had strong

bookings and attendance as well as delivering the Mackay Mazda Festival of Arts.

Overall attendances to the Theatre and Convention centre was over 10,000 patrons/delegates which is

indicative of attendances during July over the past few years.

Every part of the MECC team was heavily involved in delivery of the Mackay Mazda Festival of Arts,

with six major events hosted within the facility, and teams managing ticketing and catering for

Spiegeltent in the Council precinct. The team was also instrumental in staging DBCT Illuminate at the

Botanic Gardens.

The Spiegeltent had strong attendances with1585 attending Circus Wonderland and1855 attending

Rouge, the adult cabaret. The theatre had 1500+ young school students attended “The Very Hungry

Caterpillar” which was a huge success.

The biennial Bowen Basin Mining Club Queensland Mining Awards function attracted 520 attendees

which was the largest attendance since prior to 2014.

Queensland Training Awards Evening was well attended and the client has re-booked for 3 years’ time,

on rotation.

The team was involved with the launch of Sugar City Sounds with the ticketing team fielding daily

enquiries and processing tickets.

Business Events Development

MECC team attended ConveneQ Business Events Exhibition at the Brisbane Entertainment and Convention Centre. This was an opportunity to promote business events infrastructure in the Mackay Region to event planners from South East Queensland, New Zealand, and other Australian Capitals. The team returned with one strong request for proposal for a 250pax event in 2019.

Festivals and Events

Festival of Arts The Festivals team delivered their largest event of the calendar year, the 2018 Mackay Mazda Festival of Arts, concluding on 29th July with the final performance of Rouge the Show in the Wonderland Spiegeltent. There has been very positive feedback from the community about the various Festival events, including many for the Fringe Event program.

28


Of particular mention - this year’s G&S Engineering Wine & Food Day, DBCT Illuminate, Friends of the MECC Jazz Brunch and Swing Man (Pinnacle Playhouse). The overall attendance at the 2018 Festival is estimated at 52,349. This included 3,440 tickets sold to the Wonderland Spiegeltent.

Very strong numbers to G&S Engineering Wine & Food Day, with approximately 30,000 people attending throughout the day in both the licenced and non-licenced areas. Numbers were up in the licenced area with the ATM business owner saying they took over $20,000 more than last year, and both bars taking significantly more than the previous three years (as advised by Duncan Sandford, Eimeo Surf Club and Frank Gilbert, Rotary Club of Mackay). More families came into the licenced area this year to sit, eat and enjoy the music – either on the Main Stage or Grassroots Stage areas.

The event was free of any incidences throughout the day, which was very happily received by Qld Police Service in attendance. The event was also given approval by Qld Health reps, who visited during the day, on the implementation of the new No Smoking laws.

Food Vendors: 85% were satisfied with the level of communication with the Festivals team 10 out of 13 were happy with the layout of the event 92% sold over 300 serves on the day 92% made a net profit of up approximately $3000 from the day 62% said the site fees were reasonable Everyone said their site was easy to find using the site map 92% said they would attend the event next year.

Stall holders: 100% were satisfied with the level of communication Considering we had to alter the layout of stall holders this year, most of them were happy. 99% of ll participants were happy with their trade on the day. 100% think the site fees are reasonable.

29


40% said it was easy to find their site based on site map and communication Most gave positive feedback – a few had suggestions for next year, which will be considered in the review. 90% said they would attend the event in 2019. A standout highlight of the Festival was DBCT Illuminate, with attendance this year very strong and significantly up on the inaugural event last year with just over 16,000 people enjoying the free event.

The comments from patrons have also been incredibly positive and we received a lot of feedback about the excellent use of the Meadowlands precinct - both the Amphitheatre stage & field as well as the area over the bridge for the actual route.

Caneland Lunchbox Concerts - With the addition of special guest appearances just prior to the concerts starting each day, numbers during each two-hour concert duration were strong – particularly on the Tuesday and Wednesday. Attendances as per below: Tuesday – approximately 1200 Wednesday –approximately 500 Thursday – approximately 700

30


Overall sponsorship support for the Festival this year included:

• Mazda – giveaway of an $18,080 Mazda 2, plus approx. $11,000 worth of advertising airtime and extensive social media support.

• G&S Engineering - $22,000 for Wine & Food Day plus $5,000 for the Festival Comedy Club

• Dalrymple Bay Coal Terminal - $15,000 for Illuminate

• BB Print - $5,000 in kind for Main Stage

• Caneland Central - $4,000 for Lunchbox Concerts and use of Centre Court

• RACQ - $3,000 for Grassroots Stage sponsorship Mackay Festivals Facebook Page statistics –

• April 12 to July 1, we had a reach of 104,918 on posts (most promoting the Festival).

• July 2 to July 30, we had 14 posts promoting Festival of Arts with a total reach of 49,101.

There were 19,292 engagements (comments, likes etc) and 8,413 video views.

The festivals Facebook page had a total social media reach – over 150,000 social during Festival

promotion period which is very pleasing.

Add to the above, 35 posts on Council’s Page in July, all promoting Mackay Mazda Festival of Arts for

a combined reach of 73,506.

Total Festival combined reach (adding in Mazda, DBCT, Botanic Gardens, Base Arts and Fringe

Events cross-promotion), we would have had a Facebook reach of approximately 250,000 or more.

The Festival received significant publicity in the lead up to and during the event, including exposure

on both television networks, all radio stations (Grant Broadcasters, SCA and ABC Tropical North), as

well as the Daily Mercury.

Global Grooves

• Working with multicultural community groups to make sure all food handling training is up to date.

• Applications for both cultural and commercial stall holders and food vendors have now opened.

• Next meeting is scheduled for August 20

Annual Target as at JULY 2018 Comments

Number of Performances fully cost recovered

50% 57% On track

Minimum number of catered functions (excluding performances)

140 22 On track

Average attendance at events

Auditorium 550 Auditorium 558 On track

Foyer/space 100 Foyer/space 156 On track

Halls 600 Halls 192 On track

One Hall only 200 One Hall only 96 On track

31


Number of non-utilised days

90 10 On track

Number of Performances at the MECC

200 29 On track

Number of Conferences/Expos

20 0 On track with forward bookings

Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 9 On track

Number of Student Attendances

2,000 1,543 On track

Number of workshops > Youth

6 0 On track

Number of engagement workshops/activities

5 2 On track

Yearly occupancy of facility

155,000 10,554 On track

Customer Hire Satisfaction

80% 97% On track

Number of regional events assisted through either financial or in-kind assistance

6 1 On track

Number of regional events ticketed

8 0 On track

Friends of the MECC Volunteer Hours

N/A 368.98 On track

32


7. Corporate Communications and Marketing

Overview The adoption of council’s 2018-19 budget was among a number of key media milestones during the month of July. Media coverage was generally positive, particularly around the significant capital project budget and work earmarked for the next 12 months. The program was involved in the launch of the Sugar City Sounds 2018 concert. The announcement went live on council’s Facebook page, with strong engagement on the day. Corporate Communications and Marketing produced all promotional material in-house and an extensive advertising-marketing campaign is now underway in the Mackay. Rockhampton and Townsville markets. The Mackay Mazda Festival of Arts dominated much of the media-communication work during July. Newspaper coverage was quite extensive and social media engagement was solid. Significant graphic design work has been completed for The Sugar Bowl Mackay facility to provide it with a unique brand when it opens. The creative ideas have been fully endorsed by the local working group. The Program’s communication and engagement officers have been engaged to heighten awareness and generate publicity of the new facility in the lead up to the September opening. Work continues on finalising the updated Emergency Action Guide to ensure it is ready for the printers in time for the upcoming summer storm season.

33


Website visits for July 2018

Visitations for council corporate website

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

Artspace MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

Sarina SugarShed

1,482

28,298

3,261 1,868

43,024

114

34


Followers for council’s social media platforms - July

Facebook followers for council-operated pages

3,422

12,415

5,873

2,211

22,910

2,300

9371

3794

0

5,000

10,000

15,000

20,000

25,000

ArtspaceMackay

MECC Mackay CityCentre

BotanicGardens


Sarina SugarShed

MackayFestivals


Libraries

35


There has been good subscription growth for Council Connect eNewsletter in July. The increase of 484 is a result of the Origin competition conducted as part of the council stand at the Mackay Show.

eNewsletter Subscribers

Artspace: 1840 (Last month: 1841)

Botanic Gardens: 1229 (Last month: 1232)

Community Development: 1217 (Last month: 1223)

Council Connect: 3221 (Last month: 2737)

Library: 2303(Last month: 2298)

Creative Mackay Ebulletin: 1326 (Last month: 1325)

Recreation Services: 1173 (Last month: 1172)

Mackay Region Planning Scheme 1255 (Last month 1251)

Advertising-Marketing spend for July 2018

36


Community Engagement

Community Engagement was involved with pre-planning construction meetings for the month of July

for projects including for Victoria Street, Westcott Avenue in Campwin Beach and Goldsmith Avenue.

Casey Avenue promotions were activated according to the community engagement plan which

included providing posters to affected businesses. An update on Stage 1 and 2 progress along with a

Stage 3 unaddressed mail campaign and posters for hotels along Bridge Rd are being planned for

early August.

The Sugar Bowl is nearing completion and the program is working on a range of engagement and

promotion opportunities to help generate excitement about it and the September competition.

Anticipation grew as the popular Camilleri Street fitness stairs neared completion. The Blacks Beach

Park all ability access and fitness stairs project funded by Works 4 Queensland, were opened to the

public on July 20 with Councillor Camm and Councillor Gee testing them out in a friendly race to the

top. Councillor Mann was also in attendance to ensure it was a fair race.

Work on the Willets Road shared footpath has begun with businesses kept up to date on the nature

and impacts of the works. This project includes the upgrading of the footpaths near the Mackay Mater

Hospital and will assist in providing safe access to the Gooseponds.

The Engagement Team also created and promoted via letterbox drop, the Bucasia/Shoal Point

shared path naming exercise. It introduced the proposed name of the path, “The Seaview Trail” to

those residents on the path’s perimeter and results from the poll were positive.

A new Project Engagement Officer started in late July and has hit the ground running with a tour of

the Mackay Region Sports Precinct.

Cr Camm and Cr Gree test out the Blacks Beach fitness stairs

Project Name Activity & attendees Department Plans and activities Level of

Engagement

Naming the new Bucasia shared path

Completed Development

Services Engage local residents about proposed name

Consult

Willets Rd shared footpath

Ongoing Engineering and

Commercial Continued consultation as required

Inform

W4Q Casey Ave/Bridge Rd

Ongoing Engineering & Commercial

The first stage commences in July. Continued consultation is planned with key stakeholders.

Inform

37


8. Emergency Management

Overview

It has been a productive month for EM in preparation for the upcoming storm season and learning from

previous weather events to increase our preparedness, response and recovery. EM staff have attended

various disaster/recovery group meetings during this period and has worked closely with the CDO-

Recovery on the recovery efforts still underway in the region.

Capital works for Stage 2 of the River and Rain monitoring stations has been completed.

Representatives from the Bureau of Meteorology arrived in Mackay on Monday the 23rd of July to

commence the commissioning process.

Work is continuing on the TC Debbie recommendations with only 2 of the original 84 items remaining.

A completion date of the remaining 2 items is due by the 1st November 2018.

EM staff have reviewed several Referrable Dam EAP’s from Kinchant, Quarry, and Middle Creek Dams.

Staff also attended the North Eton community in support of the installation of Sunwaters new emergency

warning alarm scheduled to be installed.

Some new projects are underway to help increase the resilience of community members and provide

more accurate up to date information to help households make informed decisions during a disaster.

Part of this ongoing project involves updating the Emergency Action Guide to contain riverine flooding

information, mapping and updating the MRC Emergency Dashboard to enable the user to have an

electronic overlay of storm tide and riverine flood evacuation zones along with an address search

function.

MOU between QFES and Council

This month saw the signing of a Memorandum of Understanding (MoU) between the State of

Queensland (acting through the Queensland Fire and Emergency Services) and Council, regarding a

partnership for the management and support of the SES. This MoU is the result of years of

collaboration between the SES, local governments throughout Queensland and the Office of the

Inspector-General Emergency Management. This MoU formalises the current operating arrangements

between QFES and Council.

Acknowledgement for contribution to state-wide KPI achievement

The Mackay Regional SES Unit received acknowledgement from SES Assistant Commissioner Peter

Jeffrey for the integral role it played in ensuring that the SES state-wide Key Performance Indicator for

storm damage operators was met.

Local Controller appointed to Taskforce Catalyst

Local Controller Selina Neill was appointed by the SES Assistant Commissioner to QFES Taskforce

Catalyst. The taskforce has been established to generate enhanced momentum for change and

progress within the SES that strengthens frontline capability and integration. This appointment is a

great opportunity for our Local Controller to contribute to the future of the SES and was made in

recognition of the significant accomplishments she has achieved in building the Mackay Unit’s

emergency response capability over the past two years.

38


Mackay Regional SES Unit - active membership numbers

Activity Event Comments

SES Activation – Land search Members from the Mackay Group were activated in response to a request from the Queensland Police Service to search for a missing person in the West Mackay area. The search was called off several hours later when intelligence suggested that the person was not in danger.

Activation – Land search Members from the Mackay Group were activated in response to a request from the Queensland Police Service to search for a missing person in the East Mackay area. Members were stood down a short time later after the person was located.

Community Event – Sugar City Wings & Wheels

Members from the Mackay Group had an educational display at the Sugar City Wings & Wheels event held at Palmyra Dragway.

Activation / community event

Members from Sarina, Armstrong Beach, Mackay and Mirani Groups provided traffic management assistance to the Grasstree Beach Motorbike Races, under direction of the Queensland Police Service.

Group June 18 July 18 Membership Notes

Armstrong Beach 7 7

Calen 7 7

Campwin Beach 2 2

Koumala 12 12

Mackay 122 122

Midge Point 2 2

Mirani 26 26

Sarina 29 26 3 made inactive due to nil attendance

TOTAL 207 204

39


Mackay Regional SES Unit Hours

Campwin Beach, Koumala and Midge Point Groups are currently not training due to low membership

numbers. A decision has been made not to drive recruitment in these locations until adequate training

capability for these Groups exist, e.g. more trainers produced and there are strategies in place to

improve this. In the meantime, members from these Groups may train with other Groups to maintain

their competencies. Facilities and equipment relating to these Groups are operational.

Group Operations Training Admin Maintenance Comm Ed Total

Calen 0 24 4 2 0 30

Mackay 39.75 1986.75 130.75 33.75 32 2223

Mirani 34.25 171 28.5 11 0 244.75

Sarina 36.25 82.25 18.25 8.5 0 145.25

Armstrong

Beach

27.5 32 3.25 2 0 64.75

TOTAL 137.75 2296 184.75 57.25 24 2706.75

40


9. Health & Regulatory Services

(All information provided as at 26 July 2018)

Overview

Health and Regulatory Services has been busy this month. All service areas, including environmental

health, environmental protection, pest management, vector control, development compliance, animal

management, regulated parking and local laws have actively been responding to requests for service

and assistance from the community and taking action to ensure public health, safety, order, equity

and environmental values are being maintained.

There has been a strong focus on ensuring everyone in the community that is required to hold an

annual licence, registration or approval with Council, including dog & cat registrations, food

businesses, temporary accommodation facilities and public pools have returned their renewal with

their annual payment to ensure compliance with legislation.

The month finished with the Responsible Pet Ownership / Registration Day, which provided an

opportunity to further highlight pet ownership responsibility within the community.

Responsible Pet Ownership Day

The Responsible Pet Ownership Day was held on 28 July 2017 with a positive attendance from the

public. Discounted registrations and micro chipping were available as well as stalls from local animal

service and product suppliers. $10,153.00 was accepted on the day for registration & micro chipping,

which included:

• 204 dog registrations & 34 cat registrations

• 3 Additional Animal Approvals

• 13 standard microchips

This was the second highest attendance at this event.

The RSPCA’s Education Mobile Unit (EMU) was a feature at the event, with 135 people recorded

experiencing the interactive education display. This was the final stop of its week-long journey around

the region visiting 638 students at schools, Walkerston State School, St Joseph’s Catholic Primary, St

Anne’s Sarina, Seaforth State School and Victoria Park State School.

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in July 2018.

Sites Inspected Sites Treated Hectares Treated

117 32 74

41


Licensing and Approvals Summary for July 2018

Premises Premises

Inspected

%

Compliant

% Non -

compliant

New and Renewal

Applications Approved

Minor# Major+

Caravan Park 9

Accommodation 44

Food 13 69% 8% 23% 278

Swimming Pools 39

Outdoor

Entertainment/Event

Permit

8

Footpath Dining 5

Skin Penetration 3

Temporary Food 10

Vending 5

Total 13 401

# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing

a verbal direction, inspection report or letter. +

Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing

a notice or improvement notice.

42


Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments

1 July 2018 Blacks Beach 7 dogs on leash

1 July 2018 Mount Pleasant 1 dog on leash, 1 caution

2 July 2018 Glenella 1 dog on leash

3 July 2018 Glenella 1 dog on leash

8 July 2018 Mackay 8 dogs on leash

17 July 2018 North Mackay 5 dogs on leash

21 July 2018 West Mackay 7 dogs on leash

26 July 2018 Slade Point 15 dogs on leash, 1 infringement

Pest Management

• Baiting Programs for wild dogs and pigs in July 2018 – 65 hours

• Surveying and spraying biosecurity risk weeds in July 2018 – 109 hours

• 93 properties have been baited for wild dogs and pigs in 2018

Education and Training Sessions

Food safety training sessions are conducted for non-profit organisations and for food handlers at

festivals and events. School education includes responsible pet ownership and dengue fever

awareness.

150

324

0

50

100

150

200

250

300

350

Food Training School sessions

Att

en

dan

ce Y

TD

Education & Training Sessions

43


Customer Requests

Throughout July 2018, 702 requests for service were received, compared with 827 for July 2017.

71% were completed in nominated timeframes. Health and Regulatory Services aim to complete 85%

of requests for service within nominated timeframes, however, depending on the circumstances of each

individual matter and the speed at which compliance can be achieved using compliance processes,

timeframes for completion can be influenced.

44


Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated

for disabled people, daily.

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

0

10

20

30

40

50

60

70

Jul-17 Aug-17 Sep-17 Oct-17 Nov-17 Dec-17 Jan-18 Feb-18 Mar-18 Apr-18 May-18 Jun-18 Jul-18

Tota

l

Local Laws, Environmental Health & Development Compliance Infringments Issued

Local Laws Infringements Environmental Services Infringements

Development Compliance Infringements

45


Animal Registrations - Number of Dogs & Cats Registered

Animal Type Registrations

July 2018

Cat 61

Dog 380

Off Street Car Parking – PayStay

By 26 July 2018 income had exceeded July 2017 by $1,478.53 PayStay remains the most popular

option for people to pay when using off-street car parks, with 77% of income being received through

PayStay in July.

July Aug Sept Oct Nov Dec Jan-18 Feb Mar Apr May Jun July

Meters 1,718 2,289 2,549 3,802 3,637 3,442 3,301 3,397 3,002 3,935

PayStay 15,387 17,657 14,960 14,141 14,840 10,365 12,867 14,457 13,904 15,598 15,175 13,398 12,871

0.00

2,000.00

4,000.00

6,000.00

8,000.00

10,000.00

12,000.00

14,000.00

16,000.00

18,000.00

20,000.00

Rev

enu

e D

olla

rs

2017/18 Months

Parking Revenue

PayStay Meters

Local Laws Infringements (13)

Environmental

Services

Infringements

Development

Compliance

Infringements

Animal not registered (6)

Animal wandering at large (5)

Overgrown allotment more than once in 12

months (2)

Deposit prescribed

water contaminants in

water (1)

Nil

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