communities on the clouds by tom lodge
DESCRIPTION
IT as a Utility Network+ community conference 19-20 June 2014, Southampton (ITaaU Network+)TRANSCRIPT
Tom Lodge
why high-rises?• Massive global increase over last
decade
• Governments, planners and developers love them
• Complex and expensive
• Residents are rarely well supported
a few areas we’re exploring
• Living experience
• Governance and Rules
• Communication & Engagement
living experience
theme two
I cannot tell you how stressed I feel; I have had high blood
pressure scares over the last year which is completely out of
character for me-my health is normally very good.
I sit here and
physically shake......
you can’t imagine
how LOUD they are
when they are
running and jumping-
like animals.
“.... there are all sorts of weirdos living here! Someone
mentioned theres a couple of prossies that
seem to do their business here too!”
“There are disgusting people living in this building, someone stole our trash collection sign tonight!! [...], seriously if I catch you next time, I will break your arms and hands f..king thief!”
governance & rules
lease
ground rent
service charges
tenancy agreement
rent
freeholder
management company
leaseholder
tenant
governance & rules
“this is a nice development and
generally the management and security team do a
good job (I fully support them), but
changing or suggesting anything
is nothing short of hard work or
impossible”.
“Many feel that the development is controlled by a select few that really do not want to hear what
others want and when something is raised it is selectively answered,
points ignored or nothing done. I’ve been on the receiving end of
this myself and hence you just think why bother and
get on with more important things"
“... residents have developed a sense of helplessness/powerlessness to effect change around here such that they feel their contributions/opinions/views/voices
don't matter to Management"
“The reality is: if you don't live on the development (but own a flat nonetheless) issues like parking, noise, litter will not affect you."
“If one rule cannot be bothered to be enforced, why not scrap them all?”
“It’s not possible to make a rule about small well-behaved pets as there
would always be an argument about
definitions.”
communication & engagement
classifieds
warnings
complaints
socialising
advice
pictures of cats
requests
recommendations
votingevents
issue reporting
service charges
propertymanagementsystem
building information
work so far…• Data captured from 14 high-rise residential buildings. Visualization / sentiment analysis.
http://www.upintheclouds.org/viz/barbican
• Community engagement; presentation of data and observations back to the community.
• Prototyping (wireframes)
governance & rules
communication & engagement
future work and events• Workshop 17th July
• Ongoing site visits
• Data analysis
• Prototype deployments
• Microsoft internship (3 months) 30th June.
contact details & links• Tom Lodge:
• Alex Taylor: [email protected]
• project site: www.upintheclouds.org
• barbican data visualizations & discussion: www.upintheclouds.org/viz/barbican