communicator 2007 r2 testing guide

8/13/2019 Communicator 2007 R2 Testing Guide

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Published: December 2008

Microsoft OfficeCommunicator 2007R2 Testing andTroubleshooting Guide


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Contents


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Introduction4his guide e&"lains ho to install, configure, and test icrosoft 6 3ffice )ommunicator 2007 R2in a laborator( en%ironment and is designed for s(stem administrators! 4o hel" ith the testing

"rocess, e ha%e "ro%ided a testing "rocedures chec-list that (ou can use to %erif( that 3ffice)ommunicator 2007 R2 can successfull( connect to icrosoft6 3ffice )ommunications er%er2007 R2 and that )ommunicator features, including features that are ne in )ommunicator 2007R2, are or-ing as e&"ected!

4he "rocedures in this document assume that (ou ha%e installed and configured the icrosoft

3ffice )ommunications er%er testing to"olog( in (our com"uter laborator(! If (ou need toinstall and configure the testing to"olog(, instructions for do nloading the necessar(documentation are in the follo ing section, .ssential Documentation !

Use the )ommunicator 2007 R2 4est )hec-list as a general testing and e%aluation guideline!4hen, identif( the features and scenarios that are most im"ortant to (our organi#ation and design(our test "rocedures to thoroughl( test those features and scenarios!

New Procedures for Communicator 2007 R24his guide is u"dated ith "rocedures for testing the follo ing ne 3ffice )ommunicator 2007R2 features:

)ontact List dis"la( changes eet 'o Des-to" sharing )hanging %oice mail greetings )alling a contact s %oice mail directl( 4eam )all dding a dial$in number to a conference!

Essential Documentation4o "re"are the laborator( en%ironment for e%aluating )ommunicator 2007 R2, use the MicrosoftOffice Communications Server 2007 R2 Documentation Roadmap ! 4he roadma" describes alla%ailable 3ffice )ommunications er%er 2007 R2 documentation, and "oints (ou to s"ecificto"ics based on (our "references!

Note Testing procedures for Dial-in Conferencing, Response roups,and !ffice Communications "er#er 2007 R2 $ttendant are notco#ered in t%is guide& Please refer to T'D&


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2 Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

9efore beginning ith the test cases in this document, e recommend that (ou read the Microsoft Office Communicator 2007 R2 Getting Started Guide , hich co%ers in detail most of

the im"ortant ne )ommunicator 2007 R2 features and user interface elements!ou might also find the follo ing documents hel"ful:

Microsoft Office Communicator 2007 R2 Quick Reference Card: Contact Management, resence, and !nstant Messaging

Microsoft Office Communicator 2007 R2 Quick Reference Card: "one and #ideo Microsoft Office Communicator 2007 R2 Quick Reference Card: Conferencing


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Communicator 2007 R2 TestC%ec(listUse this chec-list as a guide for installing, configuring, and testing the functionalit( of)ommunicator 2007 R2! .ach section in the chec-list is lin-ed, so that (ou can go directl( to thesection that (ou ant to test! 4he test "rocedures assume that (ou ha%e de"lo(ed an 3ffice)ommunications er%er lab en%ironment according to the Microsoft Office CommunicationsServer 2007 R2 Enterprise Edition documentation and the Microsoft Office Communicator2007 R2 Deployment Guide.

4he test "rocedures in this document assume that three )ommunicator test clients are installed!4hroughout this document, the three test clients are referred to as LabUser;, LabUser2, andLabUser

icrosoft 6 3ffice 3utloo- 6 2007 messaging and collaboration client n e$mail account U 9 handset, micro"hone headset, or e=ui%alent de%ice %ideo camera

4he )ommunicator 2007 R2 4est )hec-list is sho n in 4able ;!

Ta)le *& Communicator 2007 R2 Test C%ec(list

Test Cases Pass or

+ail

'ug

Installing Communicator 2007 R2

Install Communicator 2007 R2

Configuring Communicator 2007 R2

"tart Communicator 2007 R2 and c%ange t%e sign-inaccount

Configure ad#anced connection settings

"ign in to Communicator 2007 R2

Configure remote call control telep%one integrationautomaticall

Configure remote call control telep%one integrationmanuall

"et our remote call control default de#ice for outgoingcalls


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Test Cases Pass or+ail'ug

Testing t%e lo)al $ddress .ist Download/erif installation of t%e glo)al address list $.1 contactsdata file

+ind a user or a distri)ution group

+orce a refres% of alcontacts&d)

anuall initiate t%e account replication process

"tarting and E3iting Communicator 2007 R2

Configure startup options

E3it Communicator 2007 R2

/erif t%at Communicator 2007 R2 starts w%en ou log onto our computer

"igning out and "igning in

"ign out

"ign in

"ign in wit% a specified presence status

C%ange t%e sign-in account

$dding and Remo#ing 4sers and roups in t%e Contact .ist

$dd a contact from t%e "earc% Results )o3

$dd a contact ) using t%e $dd a Contact wi5ard

Remo#e a contact from a group

Remo#e contacts or groups from t%e Contact .ist

Create our own contact group

$dd a distri)ution group from t%e !utloo( 2007 address)oo( to t%e Contact .ist

o#e, rename, or delete a group in t%e Contact .ist

E3pand a distri)ution group in t%e Contact .ist

C%anging t%e Contact .ist /iew

"ort contacts ) a#aila)ilit

"ort contacts ) a#aila)ilit and ) displa name

"ort contacts ) displa name


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide 5


$dding +ederated Contacts

$dd a federated user to our Contact .ist

"earc%

+ind a contact using first or last name

Close t%e "earc% Results )o3

/iewing Contact Cards

/iew a contact card from t%e Contact .ist

Tagging Contacts

Tag a contact

Test tagging

"tart an instant messaging session wit% a tagged contactfrom an alert

Instant essaging

"tart an instant messaging session

"tart an instant messaging session wit% a single user

In#ite someone to 6oin a con#ersation in progress

"end an instant message to selected mem)ers of adistri)ution group

"end an instant message to multiple contacts in t%eContact .ist

Paste content from an icrosoft !ffice program into aninstant messaging session

$dd audio to an instant messaging session

$dd #ideo to an instant messaging session

eet Now

"tart a meeting using eet Now

Des(top "%aring *

"tart des(top s%aring

i#e control to anot%er participant

Ta(e )ac( control from t%e ot%er participant

i#e control to all participants


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Presence Presence and user state

anuall set presence status

Presence and computer states

Test presence status w%en t%e computer is loc(ed

Test presence status w%en t%e computer is unloc(ed

$dd a status note

Remo#e a status note

Presence and !utloo( Calendar state

"et !utloo( integration options"c%edule an appointment wit% !utloo(

Turn on t%e !utloo( !ut of !ffice $ssistant

Presence and $ccess .e#els

"et t%e accesses le#el for a contact

/erif t%at )loc(ed users can no longer participate in aninstant messaging session wit% t%e )loc(er

Test t%e effect of )loc(ing a contact during an instantmessaging session

4n)loc( a contact

"et t%e access le#el w%en a user adds ou to %is or %erContact .ist

+ile Transfer

"tart a file transfer

$ccept a file transfer

Cancel a file transfer

C%ange t%e file transfer location

$udio and /ideo De#ice "etup

Test or configure audio and #ideo de#ices

a(ing /oice Callsa(e an out)ound call from t%e Contact .ist

a(e an out)ound call from t%e Con#ersation window

a(e a call ) t ping an e3tension in t%e "earc% )o3


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$nswer a call

End a call

Transfer a call to anot%er user

Transfer a call to anot%er de#ice

a(e a #oice call from an instant messaging session

Put a call on %old and recei#e anot%er call

ute incoming and outgoing audio

Call +orwarding and /oice ail

Displa call forwarding options

Remote Call Control

+orward to a person or num)er RCC1

Cancel call %andling rules (RCC

"et default de#ice for outgoing calls (RCC

Enterprise /oice

+orward to a person or num)er

+orward a call w%en ou recei#e it

Ring anot%er person or de#ice at t%e same time our p%onerings

+orward unanswered calls"et ring duration for unanswered calls

$ppl forwarding rules during )usiness %ours onl

Cancel call forwarding rules

C%ec( #oice mail, or c%ange our #oice mail greeting

C%ange our #oice mail greeting *

Call a contact8s #oice mail directl *

Team call *

$udio Conferencing

"tart a conference call ) using indi#idual contacts

"tart a conference call from an instant messaging session

$dd a call on %old to t%e currentl acti#e call


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! Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide


a(ing /ideo Calls

"tart a #ideo call from t%e Contact .ist

In#ite anot%er user to a #ideo conference from t%eCon#ersation window

Testing !utloo( Integration !ptions

Recei#e an e-mail message w%en ou miss a call on ourcomputer

"end an e-mail from an instant messaging session

"end an instant message from an e-mail

To #iew t%e Con"ersation #istor$ folder using t%e %ind&re"ious Con"ersations command

Include a dial-in num)er *

* T%ese features are new in !ffice Communicator 2007 R2&


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide '

Installing Communicator 2007 R2If (ou ha%e not alread( installed )ommunicator 2007 R2, (ou can use the follo ing "rocedure toinstall the "rogram on a client com"uter! ou should install )ommunicator 2007 R2 on at leastthree com"uters so that (ou can test conferencing features!

4able 2 lists the en%ironments in hich )ommunicator 2007 R2 is com"atible!

Ta)le 2& Communicator 2007 R2 Compati)ilit .ist

!perating " stem !utloo( /ersion E3c%ange "er#er /ersion

9indows /ista :2-)itoperating s stem

icrosoft !ffice !utloo(2007!utloo( 200: "P2

icrosoft E3c%ange"er#er 2007E3c%ange "er#er 200:

9indows ;P Professionalwit% "er#ice Pac( 2 or later !utloo( 2007!utloo( 200: "P2E3c%ange "er#er 2007E3c%ange "er#er 200:

9indows "er#er 200:wit% "er#ice Pac( * or later

!utloo( 2007!utloo( 200: "P2

E3c%ange "er#er 2007E3c%ange "er#er 200:

9efore (ou install )ommunicator 2007 R2, ensure that for each test user that (ou "lan to createin the lab test en%ironment, there is a corres"onding account set u" in the 3ffice)ommunications er%er 2007 R2 lab domain!

To install Communicator 2007 R2*& .&it an( icrosoft 3ffice "rograms that are currentl( running!

2& )lic- Start , and then clic- Run !:& In the Run dialog bo&, clic- Browse ! Locate the )ommunicator!msi file on the

icrosoft 3ffice )ommunication er%er distribution dis-, and then double$clic- it!

& Re%ie the license agreement! If (ou agree ith the terms, select the I accept theterms in the License Agreement chec- bo&, and then clic- Next !

7& 3n the Configure Microsoft Office Communicator "age, either acce"t the defaultlocation *recommended+ or select an alternati%e location for the "roduct files to beinstalled!

?& )lic- Next to begin the installation "rocess!

@& When the installation is com"lete, clic- Finish !

xpected Resu!t" )ommunicator 2007 R2 is installed on (our com"uter! )lic- Start , "oint toA!! #rograms , and then clic- Microsoft Office Communicator $%%& R$ to start )ommunicator2007 R2!


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Return to Communicator $%%& R$ 'est Chec(!ist

Configuring !ffice Communicator 2007 R29efore (ou begin to use )ommunicator 2007 R2 on a com"uter, (ou must set the sign$ininformation to the test account that is to be used on the com"uter! If D' records ha%e not beencreated for Web Pro&( utoDisco%er( *WP D+, d%anced )onnection ettings must beconfigured! 4o test the features and scenarios co%ered in the testing "rocedures, (ou should setu" 3ffice )ommunicator 2007 R2 on at least three com"uters! .ach installation should ha%e acorres"onding account set u" on 3ffice )ommunications er%er 2007 R2 in the test lab! lso, totest tele"hone integration ith )ommunicator 2007 R2, (ou need a "hone for each account!

9efore (ou sign in to )ommunicator 2007 R2, (ou can change the sign$in account or configuread%anced connection settings!

To start Communicator and c%ange t%e sign-in account*& )lic- Start , "oint to A!! #rograms , and then clic- Microsoft Office Communicator

$%%& R$ !

2& 3n the Office Communicator tit!e )ar* c!ic( the Menu button, "oint to 'oo!s , andthen clic- Options !

:& In the Options dialog bo&, clic- the #ersona! tab!

?D'+ or the IP address of the 3ffice )ommunications er%er!

enu )utton


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

=& In the xterna! Ser-er name or I# address bo&, t("e the full( =ualified domainname *>?D'+ or the IP address of the 3ffice )ommunications er%er .dge er%er!

>& Under Connect using , select the o"tion for the net or- "rotocol that (ou ill use forclient$to$ser%er ession Initiation Protocol * IP+ communication during icrosoft3ffice )ommunications er%er installation, either 'C# *4ransmission )ontrolProtocol+ or 'LS *4rans"ort La(er ecurit(+!

7& )lic- OK !

xpected Resu!t : ou can sign in to )ommunicator 2007 R2 to test (our connection to the3ffice )ommunications er%er!

Configuring /oice +eatures4o test all the tele"hon( and conferencing features of )ommunicator 2007 R2, (ou ma( bere=uired to enable some features using @rou" Policies or in$band "ro%isioning! 4he settings that(ou need de"end on the t("e of client access license *) L+ (ou ha%e!

4able < summari#es the settings re=uired! >or more information about 3ffice )ommunicator2007 R2 @rou" Policies, see icrosoft 3ffice )ommunicator 2007 @rou" Policies ! >or moreinformation about setting meeting "olicies on the ser%er, see A)onfiguring eeting Polic(A in the

Microsoft Office Communications Server 2007 R2 $dministration Guide !

Ta)le :& roup Policies for telep%on

.icense T pe "er#er "etting roup Polic "etting

"tandard None Telep%on ode01

Not present, or Telep%on ode0

/oice also called"tandard wit%

/oice1

Telep%on ode *, 2, or:

*& Enterprise #oice2& RCC andcomputer-to-computercalling:& Ena)les)ot% RCC andEnterprise/oice

Telep%on ode *, 2, :, or 4 or )4RL, and then clic- the contacts or grou"s that (ou ant todelete!

xpected Resu!t : 4he contact or grou" is remo%ed from the )ontact List!

To create our own contact groupou can organi#e contacts in (our )ontact List ith (our o n contact grou"s! >or e&am"le, (oucould ha%e one grou" for sales contacts and another for mar-eting contacts!

*& 3n the Office Communicator tit!e )ar* c!ic( the Menu button, "oint to 'oo!s , andthen clic- Create New .roup ! te&t bo& ith the ords New .roup selecteda""ears in the )ontact List!

2& In the New .roup bo&, t("e a name for the grou", and then "ress .'4.R!

xpected Resu!t : 4he ne grou" is created! ou can no add contacts to this grou" as describedabo%e, and then start a multi$"art( con%ersation ith all members of the grou" b( right$clic-ingthe grou" name, and then clic-ing the t("e of con%ersation that (ou ant!

ou can also add an cti%e Director( distribution grou" to (our )ontact List!

To add a distri)ution group from t%e !utloo( 2007 address )oo( to t%e

Contact .ist*& Use the Search bo& to locate the distribution grou"!

2& Right$clic- the grou" in the Search Resu!ts bo&, and then clic- Add to ContactList !

xpected Resu!t : 4he distribution grou" is added to (our )ontact List! ou can no right$clic-the grou" and start a multi$"art( con%ersation ith all members of the grou"!

To mo#e, rename, or delete a group from t%e Contact .ist In the )ontact List, right$clic- the name of the grou", and then clic- the command

(ou ant: Mo-e .roup /p , Mo-e .roup 4own , Rename .roup , or 4e!ete.roup !

xpected Resu!t : When a distribution grou" is selected for deletion, it is immediatel( remo%edfrom the )ontact List! 'o confirmation screen a""ears, and the distribution grou" is not mo%edto Other Contacts !

To e3pand a distri)ution group in t%e Contact .ist Double$clic- the distribution grou"!

Note ou can also use t%e $dd a Contact wi5ard to add a distri)utiongroup to our Contact .ist pro#ided t%at ou (now t%e group8se-mail alias& Clic( t%e enu )utton, clic( Tools , and t%en clic(+dd a Contact &


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xpected Resu!t : 4he distribution grou" e&"ands to sho all members of the grou"! )lic- thearro again to colla"se the grou"!


C%anging t%e Contact .ist /iewUsers can change the a( contacts are dis"la(ed in the )ontact List! )ontacts can be sorted b(a%ailabilit(, b( dis"la( name, or both!

To sort contacts ) a#aila)ilit*& )lic- the Change the wa+ +ou -iew +our contacts button and ma-e sure Contact

List is selected!

2& )lic- to select Sort Contacts )+ A-ai!a)i!it+ ! a-e sure that Sort Contacts )+4isp!a+ Name is deselected!

xpected Resu!t : )ontacts are sorted first b( "resence state, and then b( grou"! %ailablecontacts are listed first!

To sort contacts ) a#aila)ilit and displa name*& 4o sort contacts b( a%ailabilit( and b( dis"la( name, clic- the Change the wa+ +ou

-iew +our contacts button!

2& )lic- to select Sort Contacts )+ 4isp!a+ Name ! 9oth Sort Contacts )+A-ai!a)i!it+ and Sort Contacts )+ 4isp!a+ Name should be selected!

xpected Resu!t : )ontacts are sorted first b( a%ailabilit(! Within grou"s, contacts are sorted

al"habeticall( b( dis"la( name! To sort contacts ) displa name*& )lic- the Change the wa+ +ou -iew +our contacts button!

2& )lic- to deselect Sort Contacts )+ A-ai!a)i!it+ ! 3nl( Sort Contacts )+ 4isp!a+Name should be selected!

xpected Resu!t : )ontacts are sorted first b( grou"! Within grou"s, contacts are sortedal"habeticall( b( dis"la( name!Return to Communicator $%%& R$ 'estChec(!ist

$dding +ederated Contacts3ffice )ommunications er%er 2007 R2 "ro%ides su""ort for or-ing ith contacts that arelocated outside (our enter"rise! 4his connection bet een organi#ations, hich is "ro%ided b( the

bridging gate a( bet een each organi#ationBs communications ser%ers, is called federation!.&ternal contacts, or federated users, can be: Users ithin a se"arate enter"rise that is federated ith (our o n enter"rise! Indi%iduals ho ha%e e$mail accounts ith the ' 6 net or- of Internet ser%ices!


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Users of a "ublic instant messaging connecti%it( ser%ice!

>ederated users are treated as authenticated b( %irtue of belonging to a federated "artner! 3ffice)ommunications er%er %alidates incoming traffic from federated "artners, but it does not

"erform user authentication!

n instant messaging connecti%it( ser%ice is a licensed ser%ice that offers users in anorgani#ation *or a single$client e&"erience+ the abilit( to connect ith users of the 'essenger, 3L 6 Instant essengerK * I 6 +, or ahoo 6 essenger instant messagingclients! Users of a "ublic instant messaging connecti%it( ser%ice are federated users or aremembers of federated domains! 4hese domains are re"resented b( their res"ecti%e "ublic instantmessaging "ro%iders *such as ', 3L, or ahoo +!

' users can be added to (our )ontact List using their unmodified e$mail address, fore&am"le, MohnNmsn!com! 3ther contacts, such as MohnNcontoso!com or .llenN(ahoo!com,must obtain a Windo s Li%e ID using their e&isting e$mail name so the( can be authenticatedthrough '! 4he( must then sign in using the ' essenger client in order to connect to(our 3ffice )ommunicator account!

4o add a non$ ' federated user to (our )ontact List, use a decorated, or full( =ualified,%ersion of their e$mail address: user ( domain.com )@msn.com !

>or e&am"le: 4o add someone ith the 3L screen name of MohnNaol!com, t("e

John(aol.com)@msn.com % 4o add a user ho has a )ontoso )or"oration e$mail address of MohnNcontoso!com

and is using the ' essenger client, t("e John(contoso.com)@msn.com !

In addition, if MohnNcontso!com added (ou to his ' essenger )ontact List, he oulda""ear in (our )ontact List in the same format as abo%e: John(contoso.com)@msn.com !

+ederation Dependencies Public instant messaging connecti%it( re=uires that additional soft are licenses be

installed on 3ffice )ommunications er%er! >ederation re=uires that an .dge ccess ser%er be de"lo(ed in (our organi#ationBs

"erimeter net or-! >or federated users to "artici"ate in conferencing, (ou must alsode"lo( a Web )onferencing .dge ser%er, and, for audioH%ideo * H5+ conferencing, anH5 )onferencing .dge ser%er!

4he .dge ccess ser%er must ha%e a Domain 'ame er%ice *D' + lias * + recordthat is "ublished on an authoritati%e, e&ternal name ser%er! 4he internal IP domainmust ha%e a D' ser%ice resource * R5+ record that "oints to the record of the.dge ccess ser%er!

>or a more com"lete discussion of federation, including "ublic instant messaging connecti%it(,see the Office Communications Server 2007R2 Edge Server Deployment Guide.



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"earc%)ommunicator 2007 R2 "ro%ides a earch bo& that (ou can use to locate contacts b( first nameor last name! )ommunicator searches cti%e Director(, and also 3utloo- contacts or theWindo s ddress 9oo-, de"ending on hich (ou ha%e configured as the "ersonal informationmanager for )ommunicator!

To find a contact using first name or last name In the Search bo&, t("e a contact first name or last name!

xpected Resu!ts : ou see a list of contacts hose names include the letters (ou t("ed!

To close t%e "earc% Results )o3

In the Search bo&, t("e the first name of a contact! fter the results are returned,clic- C!ose !

xpected Resu!ts : 4he search results a""ear in the Search Resu!ts bo&! When (ou clic- theC!ose button, the Search Resu!ts bo& closes and the Search bo& is cleared!


"earc% )o3Close )utton


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide 2)

/iewing Contact CardsIn )ommunicator 2007 R2, the )ontact )ard re"laces the )ommunicator 200F details "ane! 4he)ontact )ard "ro%ides im"ortant information about a contact and acts as a launch "oint for -e(tas-s, such as sending an e$mail message to the contact!

To #iew a Contact Card from t%e Contact .ist In the )ontact List or the Search Resu!ts bo&, clic- the "resence status icon of the

"erson hose )ontact )ard (ou ant to see!

xpected Resu!ts : 4he )ontact )ard a""ears and sho s details about the contact!


Tagging Contacts)ommunicator 2007 R2 can notif( (ou of changes in a contactBs a%ailabilit( b( dis"la(ing analert hene%er the "resence status of the contact changes to A-ai!a)!e or Off!ine ! 4he alertsho s the contactBs name, title, instant messaging address, and ne "resence status! ou canclic- the alert to start an instant messaging session ith that "erson! When (ou clic- the arro inthe alert, the A!erts tab of the Options dialog bo& a""ears, and (ou can configure ho and henalerts a""ear!

)onfiguring )ommunicator to dis"la( this alert for a gi%en contact is called tagging !

To tag a contact 3n the com"uter of LabUser;, right$clic- a contact *for e&am"le,

LabUser2+ in the )ontact List, and then clic- 'ag for Status

Change A!erts !

xpected Resu!ts : When (ou tag a contact, the tagged indicator a""ears to the right of thecontact in the )ontact List!

'o (ou can %erif( that tagging or-s!

To test tagging 3n the com"uter of LabUser2, sign out, and then sign in again!

xpected Resu!ts : 3n the com"uter of LabUser;, an alert a""ears indicating that LabUser2 isno online! 5erif( that the name and other information that a""ears in the alert are correct!

To start an instant messaging session wit% a tagged contact from analert*& 3n the com"uter of LabUser2, sign out, and then sign in again!

2& 3n the com"uter of LabUser;, clic- LabUser2 s name in the alert hen it a""ears!

Taggedcontactindicator


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2* Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

xpected Resu!ts : 4he Con-ersation indo o"ens hen (ou clic- the alert! LabUser2 s namea""ears in the Partici"ant List in the )on%ersation indo , and (ou can start an instant

messaging con%ersation ith the contact!


Instant essagingou can use 3ffice )ommunicator 2007 R2 for instant messaging sessions ith indi%idualmembers of (our )ontact List, entire distribution grou"s, selected members of distributiongrou"s, contacts (ou ha%e located using the earch bo&, or an( combination of these! ou canalso add ne "artici"ants after an instant messaging con%ersation has begun!

In )ommunicator 2007 R2, (ou can also in%ite an e&ternal "artici"ant *someone ho is not "artof (our organi#ation or a federated organi#ation+ to an instant messaging session! 4o test this

feature, use an outside e$mail account not associated ith the organi#ation, for e&am"le, (ouro n Cotmail account+!

)ommunicator "rocesses instant messaging sessions in se%eral a(s, de"ending on ho (ou arecommunicating ith and the number of "eo"le in%ol%ed in the instant messaging session! >ore&am"le: >or con%ersations ith another indi%idual in (our organi#ation, )ommunicator 2007

R2 establishes a net or- lin- directl( bet een the t o client com"uters! uch asession is called a conversation !

>or con%ersations ith t o or more "artici"ants, each )ommunicator 2007 R2 clientestablishes a lin- through an 3ffice )ommunications er%er! uch a session is calleda conference !

)ommunication among multi"le client com"uters is managed b( 3ffice )ommunications er%er,along ith its Web )onferencing ser%er!

With )ommunicator 2007 R2 instant messaging, (ou can s"ecif( font t("e and fontcharacteristics, such as bold, underline, italics, and color! ou can also insert emoticons, and

"aste te&t or tables co"ied from other icrosoft 3ffice a""lications, such as Word and .&cel!

To start an instant messaging session In the )ontact List, right$clic- a contact name or distribution grou", and then clic-

Send an Instant Message !

xpected Resu!ts : 4he contactBs name, or a list of contact names, a""ears in the Partici"ant Listin the Con-ersation indo ! 4he other contacts recei%e an alert, hich the( can clic- to join thecon%ersation!

To start an instant messaging session wit% a single user*& 3n the com"uter of LabUser;, double$clic- LabUser2 in the )ontact List!

2& In the Con-ersation indo , t("e a message, and then "ress .'4.R!

xpected Resu!t : LabUser2 recei%es an alert! )lic- an( here in the left "ane of the alert to begin the instant messaging session!


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To in#ite someone to 6oin a con#ersation in progress*& 3n the com"uter of LabUser;, in the )ontact List, double$clic- LabUser2!


:& 3n the com"uter of LabUser2, re"l( to the instant message!

4, as a""ro"riate, as (ou clic- indi%idual contacts that (ou

ant to include in an instant messaging conference!

2& Press .'4.R!

:& In the Con-ersation indo , t("e a message, and then "ress .'4.R!

xpected Resu!ts : elected members of the distribution grou" recei%e an alert in%iting them toan instant messaging conference! Users can acce"t or reject the in%itation!


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To paste content from an !ffice program into an instant messagingsession*& 3n the com"uter of LabUser;, double$clic- LabUser2 to start an instant messaging

session!

2& 3n the com"uter of LabUser;, o"en a icrosoft .&cel or-sheet! )o"( se%eral cellsfrom the or-sheet, and then "aste them into the message bo& of the )ommunicatorCon-ersation indo !

:& Press .'4.R!

xpected Resu!ts : 4he cells from the .&cel or-sheet are dis"la(ed, in rich$te&t format, in theCon-ersation indo s of both LabUser; and LabUser2!

To add audio to an instant messaging session*& 3n the com"uter of LabUser;, double$clic- La)/ser$ in the )ontact List!


:& 3n the com"uter of LabUser2, re"l( to the instant message!


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eet NowIn 3ffice )ommunicator 2007 R2, (ou can =uic-l( create a meeting ith internal or e&ternal*anon(mous+ "artici"ants b( using the Meet Now feature! .&ternal "artici"ants are in%ited to themeeting through e$mail! Partici"ants ith an account in the organi#ation can use either)ommunicator or )ommunicator Web ccess to join the meeting! .&ternal "artici"ants can use)ommunicator Web ccess to join the meeting! 4o test this feature, use an outside e$mailaccount not associated ith the organi#ation, for e&am"le, (our o n Cotmail account+!

To start a meeting ) using eet Now*& 3n the com"uter of LabUser;, clic- the menu button, clic- Meet Now , and then clic-

Create Meeting !

2& In the Con-ersation indo , clic- In-ite , and then clic- In-ite Someone !

:& In the In-ite Someone indo , clic- La)/ser$ , and then clic- OK !


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2! Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

a""ears around (our entire des-to" to indicate that (our des-to" is currentl( %isibleto other "artici"ants!

>& 3"en a document!

xpected Resu!ts : LabUser;Bs des-to" is %isible to LabUser2 and LabUser

To gi#e control to anot%er participant*& 3n the com"uter of LabUser;, clic- the arro ne&t to the In Contro!" La)/ser7 ,

and then under Share Contro! , clic- La)/ser$ !

2& 3n the com"uter of LabUser2, "age through the dis"la(ed document, close thedocument, and o"en another document!

xpected Resu!ts : LabUser2 can control the content on LabUser;Bs des-to"! 3n LabUser;Bsdes-to", the In Contro! sharing bar sho s that LabUser2 is in control!

To ta(e )ac( control from t%e ot%er participant*& 3n the com"uter of LabUser;, clic- the arro ne&t to the In Contro! sharing bar,

and then clic- 'a(e Bac( Contro! !

2& 3n the com"uter of LabUser2, attem"t to "age through the dis"la(ed document!

xpected Resu!ts : LabUser2 can no longer control the content on LabUser;Bs des-to"! 3nLabUser;Bs des-to", the In Contro! sharing bar sho s that LabUser; is in control!

To s%are control wit% all participants*& 3n the com"uter of LabUser;, clic- the arro ne&t to In Contro!" La)/ser7 , and

then clic- Share Contro! with A!! #articipants ,

2& 3n the com"uter of LabUser


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide 2'

Presence)ommunicator 2007 R2 gi%es users sim"le and fle&ible o"tions for dis"la(ing a%ailabilit(,acti%it(, and contact information! )ommunicator is integrated into the or- en%ironment so thatusers can dis"la( their o n "resence information, as ell as %ie the "resence information ofothers! )ommunicator can be integrated ith a userBs 3utloo- )alendar and 3ut of 3fficessistant to automaticall( u"date "resence information! Presence can also be integrated ith

"hone status, sho ing the contact as a%ailable but on the "hone!

>eatures in )ommunicator 2007 R2 enable the administrator to create custom "resence o"tions,such as eeting ith )ustomerG or t Lunch!G >or more information about configuringcustom "resence states, see )onfiguring )ustom Presence tatesG in the Microsoft OfficeCommunicator 2007 R2 Dep&o'ment Guide !

4he details and t("e of "resence information that users ant contacts to see are controlled b( theaccess le%el setting assigned to each contact! When (ou add a ne contact to the )ontact List, analert a""ears on the ne contactBs des-to"! 4he "erson (ou are adding can then set the le%el ofstatus information (ou ill be able to %ie ! 4he( can also add (ou to their o n )ontact List!

4he "resence information that is dis"la(ed for each contact in (our )ontact List sho stheir a%ailabilit(! Presence status is dis"la(ed gra"hicall( b( an indicator to the left of thecontactBs name, and b( a te&t string to the right of the contactBs name! ome "resencestates can be set either b( the user or b( )ommunicatorO other "resence states can onl( beset b( )ommunicator! 4able E describes each "resence indicator and the accom"an(ingstatus te&t!

Ta)le


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)0 Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

Icon "tatus Te3t Description

Awa+ 4he contact is "robabl( not a%ailable! 4his status is dis"la(ed forthe follo ing reasons: 4he contactBs com"uter has been idle for more than the idle

time "eriod setting ;F minutes b( default! 4he contactBs 3utloo- calendar or 3ut of 3ffice ssistant

indicates that he or she is out of the office! 4he contact is tem"oraril( una%ailable! s soon as acti%it( is

detected on the contactBs com"uter, )ommunicatorautomaticall( resets the "resence status to the a""ro"riate state!

4he contact has manuall( set his or her "resence status toAwa+ !

Be Right Bac( 4he contact has manuall( set his or her "resence status to Be RightBac( !

Inacti-e 4his contact ma( be a%ailable, but their com"uter has been idle formore than the idle time "eriod setting fi%e minutes b( default!tatus set b( )ommunicator!

Bus+ 9Inacti-e: 4his contact is engaged in another acti%it(, but their com"uter has been inacti%e for the idle time "eriod setting ;F minutes b(default! tatus set b( )ommunicator!

Off!ine 4he contact is not a%ailable! 4his status is dis"la(ed for thefollo ing reasons: 4he contact has manuall( set his or her "resence status to

Appear Off!ine ! * ""ear 3ffline is not a%ailable b( default!4he s(stem administrator must enable it for an organi#ationusing the grou" "olic(: .nable ""ear3ffline!+

)ommunicator is not running on the contactBs com"uter, or thecontact has not signed$in!

4he contact has bloc-ed (ou from seeing his or her "resencestatus!

#resenceun(nown

)ommunicator cannot determine the status of the contact! 4hisstatus is usuall( dis"la(ed because the contactBs "resence status isstored in another com"uter s(stem, such as that of an organi#ationthat is not a federated "artner!

Off!ine 4his indicator is dis"la(ed in (our )ontact List ne&t to the name(ou ha%e bloc-ed! 4o the "erson (ou ha%e bloc-ed, (ou a""ear to

be offline!

Presence and 4ser "tatesome "resence states can be set manuall(!

To manuall set presence status


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide )

3n the com"uter of LabUser;, clic- the Status button in the OfficeCommunicator indo , and then clic- the "resence status that (ou antto dis"la(!

xpected Resu!ts : 4he ne "resence status is dis"la(ed both in the Office Communicator indo of LabUser; and in the )ontact List of LabUser2!

Presence and Computer "tateWhen a user loc-s his or her com"uter, the "resence status changes to Awa+ !

To test presence status w%en t%e computer is loc(ed With the "resence status on LabUser; set to 3nline, on the com"uter of LabUser;,

"ress )4RLQ L4QD.L.4., and then clic- Loc( Computer !

xpected Resu!ts : 3n the com"uter of LabUser2, the "resence status of LabUser; a""ears asAwa+ !

To test presence status w%en t%e computer is unloc(ed 3n the com"uter of LabUser;, "ress )4RLQ L4QD.L.4., and then unloc- the

com"uter!

xpected Resu!ts : 3n the com"uter of LabUser2, the "resence status of LabUser; changes toOn!ine !

To add a status note*& 3n the com"uter of LabUser;, clic- '+pe a note in the Office Communicator status

indo !

2& In the bo& that a""ears, t("e a brief note, and then "ress .'4.R!

xpected resu!ts" 3n the com"uter of LabUser;, a note a""ears belo the user name! 3n thecom"uter of LabUser2, a note icon a""ears ne&t to the userBs name in the )ontact List! WhenLabUser2 rests the "ointer o%er the note icon, the te&t of the note a""ears in a toolti"!

To remo#e a status note 3n the com"uter of LabUser;, clic- the te&t of the message in the Office

Communicator status area, "ress D.L.4., and then "ress .'4.R!

xpected resu!ts" 4he note no longer a""ears on the com"uter of LabUser;! 3n the com"uter ofLabUser2, the note icon is no longer %isible ne&t to the LabUser; name in the )ontact List!

Presence and !utloo( Calendar "tatesWhen integration bet een )ommunicator 2007 R2 and the 3utloo- messaging and collaborationclient is correctl( configured, (ou can do the follo ing: utomaticall( dis"la( (our Out of Office message from 3utloo- hen (our 3utloo-

)alendar sho s that (ou are out of the office!

"tatus)utton


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U"date status and )ontact Lists according to 3utloo- )alendar data!

To set !utloo( integration options*& 3n the Office Communicator title bar, clic- the Menu button, "oint to 'oo!s , and

then clic- Options !

2& In the Options dialog bo&, clic- the #ersona! tab!

:& Under #ersona! information manager , select and clear the chec- bo&es, asa""ro"riate! )lic- the dialog bo& ;e!p button for more information on each o"tion!

To sc%edule an appointment wit% !utloo( on .a)4ser* 3n the com"uter of LabUser;, start 3utloo-, clic- Ca!endar , clic- Actions , clic-

New Appointment , and then schedule an a""ointment in the near future!

xpected resu!ts" 3n the com"uter of LabUser2, the "resence status of LabUser; changes to Ina Meeting hen the scheduled meeting has begun!

To turn on t%e !ut of !ffice $ssistant*& 3n the com"uter of LabUser;, start 3utloo-!

2& 3n the 'oo!s menu, clic- Out of Office Assistant !:& In the Out of Office Assistant dialog bo&, clic- Send Out of Office auto,rep!ies ! In

the Auto,rep!+ on!+ once to each sender with the fo!!owing text bo&, t("e amessage, and then clic- OK !


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide ))

Presence Information 'loc( Pu)lic Compan

Team Personal

!ffline Presence

Presence

Displa Name

E- ail $ddress

Title B

9or( P%one B

o)ile P%one B

Fome P%one B

!t%er P%one B

Compan B

!ffice B

9or( $ddress B

"%arePoint "ite B

eeting .ocation

eeting "u)6ect

+ree 'us

9or(ing Fours

Endpoint .ocationNotes !ut of !fficeNote1

Notes Personal1

.ast $cti#e

B T%ese attri)utes can )e supplied to !ffice Communicator ) $cti#e Director & Ifsupplied ) $cti#e Director , t%e are #isi)le to all contacts inside our compan ,regardless of access le#els t%at ou %a#e assigned to contacts& T%ese attri)utes arenot #isi)le, ) default, to federated contacts& T%e are also not #isi)le to pu)lic Icontacts or non-federated contacts outside our compan &

To set t%e access le#el for a contact

*& 3n the com"uter of LabUser;, right$clic- LabUser2 in the )ontact List, and thenclic- Change Le-e! of Access !

2& )lic- the "resence le%el that corres"onds to the information that (ou ant thiscontact to be able to %ie !


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)* Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

xpected resu!ts" 3n the com"uter of LabUser2, the "resence information sho n for LabUser;corres"onds ith the "resence access le%el set for LabUser2!

To #erif t%at a )loc(ed user can no longer participate in an instantmessaging session wit% t%e )loc(er*& 3n the com"uter of LabUser;, right$clic- LabUser2 in the )ontact List!

2& )lic- Set Le-e! of Access , and then clic- B!oc( !

:& In the confirmation message that a""ears, clic- OK !


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide )5

+igure *& New contact notification

To set t%e access le#el w%en ou are added to a user8s Contact .ist*& 3n the com"uter of LabUser;, add LabUser< to (our )ontact List!

2& 3n the com"uter of LabUser


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+ile TransferCere are some common a(s to transfer a file using )ommunicator: When (ou are in a call, (ou can drag the file onto a name in the Partici"ant List! ou can transfer a file to a contact b( dragging the file onto a name in the )ontact

List! In the u""er$right corner of the Con-ersation indo , (ou can use the Send a Fi!e

button, or from the Actions menu, (ou can clic- Send a Fi!e ! In the Partici"ant List or the )ontact List, (ou can right$clic- a name and then clic-

Send a Fi!e !

To start a file transfer*& 3n the com"uter of LabUser;, right$clic- La)/ser$ in the )ontact List, and then

clic- Send a Fi!e !

2& 9ro se for a file *"ic- a file in a folder on (our com"uter+, and then double$clic- thefile (ou ant to send! * small file ta-es less time to transfer!+

xpected Resu!ts : 3n the com"uter of LabUser;, the Con-ersation indo dis"la(s themessage 2aiting for La)/ser$ to accept ! 3n the com"uter of LabUser2, a file transfer alert

a""ears! 4he Con-ersation indo is o"ened and dis"la(s the file icon, name, and si#e, alongith the message 4ou)!e,c!ic( here to start the 'ransfer !

To accept a file transfer 3n the com"uter of LabUser2, clic- Accept in the Con-ersation indo !

xpected Resu!ts" 3n the com"uter of LabUser2, (ou see a lin- to o"en the file in the)on%ersation indo and the follo ing message a""ears: 3ou ha-e successfu!!+ recei-ed fi&ename from La)/ser7 ! 'he fi!e is !ocated in pat ! 3n the com"uter of LabUser;, the follo ingmessage a""ears: 'ransfer of fi&e nameis comp!ete !

To cancel a file transfer*& 3n the com"uter of LabUser;, right$clic- La)/ser$ in the )ontact List, and then

clic- Send a Fi!e !

2& Double$clic- a file in the list! *4he cancel "erforms =uic-er if (ou choose a small file!+


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide )7

xpected Resu!ts : 3n the com"uter of LabUser;, the follo ing message a""ears: 3ou ha-ecance!ed the fi!e transfer ! 3n the com"uter of LabUser2, the follo ing message a""ears:

La)/ser7 has cance!ed the fi!e transfer !

To c%ange t%e file transfer location*& 3n the com"uter of LabUser;, on the Office Communicator tit!e

)ar* c!ic( the Menu button, "oint to 'oo!s , and then clic-Options !

2& In the Options dialog bo&, clic- the .enera! tab!

:& Under Fi!e 'ransfer , clic- Browse , and then select a ne location for storingrecei%ed files!


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)! Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

xpected Resu!ts : 4he et U" udio and 5ideo feature hel"s (ou to %erif( that audio and %ideoe=ui"ment are or-ing as e&"ected!


a(ing /oice Callsou can use )ommunicator 2007 R2 to control (our des- "hone, or (ou can ha%e a %oicecon%ersation b( using a U 9 handset, micro"hone headset, or e=ui%alent de%ice, connected to(our com"uter! ou can also ma-e calls b( using U)$enabled de%ices such as a mart"hone or)ommunicator$enabled des- "hone!

5oice and "hone su""ort in )ommunicator falls into t o categories, de"ending on (ourconfiguration: Remote call control, for integration ith a traditional P91!

.nter"rise 5oice, the icrosoft soft are$"o ered 5oIP solution, for use in an IP tele"hon(en%ironment!

4able J summari#es the features of each technolog(!

Ta)le >& Remote Call Control and Enterprise /oice features

Configuration +eatures

Remote Call Control Place and answer calls $nswer a p%one call or place a call on %old Transfer a p%one call to anot%er num)er "pecif a call-forwarding num)er "et t%e default de#ice for ma(ing calls to p%one or

computer

Enterprise /oice $ll of t%e features a)o#e, plusA +orward to contacts or to a p%one num)er ou

specif "et incoming calls to ring on more t%an one de#ice +orward unanswered calls to #oice mail, a contact,

or anot%er num)er $ppl call forwarding rules onl during wor( %ours

>or more information, see: >or arding )alls When )onfigured for .nter"rise 5oice Microsoft Office Communications Server 2007 (nified Communications )nterprise

#oice &anning and Dep&o'ment Guide

When (ou "lace a "hone call using )ommunicator, (ou initiate and end the call using the )ontactList and the Con-ersation indo ! If the number (ou ant to call is not in the address boo-,(ou can enter it hen (ou ma-e the call! ou can also ma-e a Communicator ca&& to an acti%e


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide )'

)ommunicator$enabled de%ice, such as a com"uter, mart"hone, or )ommunicator$enabled des- "hone! ee a-ing )ommunicator )alls later in this document!

ou manage the audio con%ersation through se%eral controls! 4able 7 sho s the call controls andgi%es a brief descri"tion of each!

Ta)le 7& Call controls

Control +unction

End call&

Put call on %old&

Transfer call to anot%er person, or transfer call to anot%er one ofour de#ices t%at is running Communicator& 9%en ou transfera call, t%e Transfer window is displa ed&

Displa t%e dial pad& T%e dial pad is used to enter input toaccess #oice mail and to enter pass code for conferences&

Toggle audio from a call )etween t%e 4"' telep%on de#ice andot%er spea(ers& T%is control onl appears if ou %a#e a 4"'telep%on de#ice attac%ed to our computer and ou %a#econfigured our audio de#ice to pla call audio on a separatede#ice from our 4"' telep%on de#ice&

ute spea(ers& Clic( t%e enu )utton to ad6ust t%e audio#olume&

ute microp%one&

$udio le#el indicator&

Time elapsed&

a(ing Communicator CallsCommunicator ca&& is a 5oIP call that (ou "lace from (our com"uter to

someone in (our cor"orate net or- or in a federated net or-! ll thereci"ientBs )ommunicator$enabled de%ices ill ring, and the reci"ient canchoose hich de%ice to use to acce"t the call!

When (ou "lace a )ommunicator call, a IP I'5I4. is sent to the reci"ientBs URI *for e&am"le,IP:someoneNe&am"le!com+!

CommunicatorCall )utton


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*0 Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

>or more information about ho )ommunicator uses ession Initiation Protocol * IP+ and 5oIPcalls, see the follo ing sections of Microsoft Office Communications Server 2007 )nterprise

#oice &anning and Dep&o'ment Guide : )ha"ter ; 4echnical 3%er%ie , rotoco&s )ha"ter 2 Planning for .nter"rise 5oice, *+ !ntegration

.ocation-)ased Normali5ation Rules)ommunicator 2007 R2 uses location$based normali#ation rules in to"ologies here .nter"rise5oice and P91, and 3ffice )ommunications er%er co$e&ist! ddress 9oo- er%ice * 9 +normali#ation rules still a""l( to remote call control *R))+ users!

Location$based normali#ation hel"s to mitigate "roblems such as the follo ing: com"an( in the United tates has a rule that adds Q; to an( ten$digit "hone number!

user in ustralia ho is in the same "ool and dials a ten$digit ustralian number could be

routed to the U! ! number instead! n organi#ation in the United tates has a rule that adds Q;E2F to an( se%en$digit "hone

number to ensure that all calls are made to the eattle E2F area code! Co e%er, the rule "re%ents users from calling numbers in the eattle 20J area code!

)ommunicator 2007 R2 a""lies location$s"ecific dialing rules! During the user sign$in "rocess,)ommunicator retrie%es the userBs location from the @rou" Polic( 3bjects or in$band

"ro%isioning data! Using the s"ecified location, )ommunicator ma-es a re=uest to the ser%er toretrie%e the normali#ation rules that are s"ecific to the location!

When )ommunicator is configured for R)), it uses the normali#ation rules that are "ro%ided inthe 9 , hich are u"dated ith 9 refreshes!

>or more information about ho 3ffice )ommunications er%er uses normali#ation, see Phone

'umber 'ormali#ationG in Office Communications Server #o! Guide !4sing t%e Call !ptions 'utton

ou can use )ommunicator to call someone from the )ontact List, Search Resu!ts "ane, orCon-ersation indo !

)lic- the Ca!! button to ma-e a call to the last$used number or de%ice for thiscontact!

)lic- the Ca!! Options button *to the right of the Ca!! button+ for a list of callingo"tions, and then "oint to the number or location that (ou ant!

4able 8 lists the calling o"tions that (ou might see hen (ou call someone using )ommunicator!4he choices for a gi%en contact de"end on:

Call )utton andCall !ptions)utton


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide *

our access le%el as defined b( the contact! 4he contact s Options dialog bo& #hone settings! 4he "hone numbers that are listed for the contact in (our organi#ation s cti%e

Director( global address boo-!


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Ta)le ?& Communicator 2007 R2 Call !ptions

Icon Calling et%odCommunicator Call& Rings all acti#e 4C-ena)led de#ices fort%at contactGfor e3ample, a computer, "martp%one, or 4C-ena)led des( p%one&

9or(& Calls t%e wor( num)er entered in t%e O,tions dialog)o3 &hone ta), or t%e wor( num)er as listed in t%e $cti#eDirector address )oo(&

Fome& Calls t%e %ome num)er entered in t%e O,tions dialog )o3 &hone ta)& /isi)le onl to contacts w%o %a#e a&ersonal access le#el, unless t%e num)er is alreadpresent in t%e $cti#e Director address )oo(

o)ile& Calls t%e mo)ile num)er entered in t%e !ptionsdialog )o3 P%one ta)& /isi)le onl to contacts w%o %a#ePersonal or Team access le#els, unless t%e num)er isalread present in t%e $cti#e Director address )oo(

!t%er& Calls t%e num)er t%at is listed under Other in t%econtactHs O,tions dialog )o3 &hone ta)& /isi)le onl tocontacts w%o %a#e a Personal access le#el& Can also )eused to dial t%e last num)er ou %a#e entered for t%iscontact using t%e -ew -umber command&

/oice ail& Calls t%e contact8s #oice mail)o3 directl &

4he follo ing tests assume that (ou ha%e configured tele"hone integration, if using R)), or setu" U)$enabled test accounts, if using .nter"rise 5oice! >or more information, see )onfiguring5oice >eatures , later in this document!

ome tests also re=uire that (our test com"uters ha%e 3utloo- 2007 installed and configured ithan .&change er%er account!

To ma(e an out)ound call from t%e Contact .ist In the )ontact List, right$clic- the contact name, "oint to Ca!! , and then do one of the

follo ing: )lic- Communicator Ca!! to ring all acti%e U)$enabled de%ices for that contact

for e&am"le, a com"uter, mart"hone, or U)$enabled des- "hone! )lic- one of the listed "hone numbers!

xpected resu!ts" 4he Con-ersation indo is o"ened, and the call is started!

To ma(e an out)ound call from t%e Con#ersation window*& In the )ontact List, double$clic- a contact!


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide *)

2& In the Con-ersation indo , clic- the Ca!! button! fter the contact hasans ered the call, (ou can begin (our con%ersation and adjust the callcontrols as needed!

xpected resu!ts" our name and the name of the contact (ou are calling a""ear in thePartici"ant List in the Con-ersation indo ! 4he call is made to the contact hen (ou clic-Ca!! in the Con-ersation indo !

To ma(e a call ) t ping an e3tension num)er in t%e "earc% )o3*& In the '+pe a name or phone num)er bo&, t("e an e&tension number!

2& In the Search Resu!ts bo&, clic- #hone !

xpected Resu!ts : 4he Con-ersation indo is o"ened and the call is "laced!

To answer a call When (ou recei%e an incoming call, )ommunicator 2007 R2 dis"la(s a des-to" alert!

If the contact is calling (our com"uter, the alert reads Accept Computer ca!! !)lic- Accept to ta-e the call!

If the contact is calling (our "hone, the alert reads Accept ca!! from num er !)lic- Accept to ta-e the call!

xpected Resu!t : When (ou ans er the call as s"ecified in the alert, (ou can s"ea- ith thecaller!

When (ou recei%e a call, (ou can transfer it to another user or to another one of (our de%ices!>ollo these instructions to transfer a call to another user!

To end a call In the Con-ersation indo , clic- nd Ca!! !

xpected Resu!ts : 4he call ends hen (ou clic- the nd Ca!! button! If the call as acce"ted *if(ou are not ending the call because nobod( ans ered+, (ou see an .nd )all message, and theCon-ersation indo is closed!

To transfer a call to anot%er user 4o transfer a call to another user, in the Con-ersation indo , clic- the

'ransfer button, and then clic- the contact to hom (ou are transferringthe call! >or transfer o"tions, mo%e (our mouse to the right of the contactname! )lic- a contact name or "hone number in the list, and then clic-OK !

xpected Resu!t : 4he call is transferred to another user, and (ou are disconnected from the call!

To transfer a call to anot%er de#ice )lic- the 'ransfer button, clic- #ersona! 'ransfer , and then clic- the de%ice here

(ou ant the call transferred!

Call)utton

Transfer)utton


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** Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

xpected Resu!t : 4he call is transferred to the selected de%ice! If (ou selected a "hone as thede%ice, the call is transferred to that "hone!

To ma(e a #oice call from an instant messaging session*& 3n the com"uter of LabUser;, double$clic- a contact in the )ontact List to start a

ne instant messaging session!

2& In the Con-ersation indo , do one of the follo ing:

In the Con-ersation indo , clic- the Ca!! button to call the contact s defaultnumber or de%ice!

)lic- the Ca!! Options button to the right of the Ca!! button to dial an alternatenumber or enter a ne number!

xpected Resu!t : 4he call is "laced, and the call controls "ane o"ens in the Con-ersation indo !

To put a call on %old and recei#e anot%er call*& 3n the com"uter of LabUser;, right$clic- La)/ser$ in the )ontact List, "oint to

Ca!! , and then clic- the contact name or a "hone number!

2& 3n the com"uter or des- "hone of LabUser2, clic- Accept to ta-e the call in thedes-to" alert!

:& 3n the com"uter of LabUser

To mute incoming and outgoing audio*& 3n the com"uter of LabUser;, right$clic- La)/ser$ in the )ontact List, "oint to

Ca!! , and then clic- La)/ser$ !

2& 3n the com"uter of LabUser2, clic- Accept in the des-to" alert to ta-e the call!

Call)utton


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide *5

:& 3n the com"uter of LabUser;, clic- Mute Spea(ers in the Con-ersation indo !


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Call +orwarding and /oice ail4he s"ecific features that are a%ailable de"end on the configuration (ou are testing: Remote )all)ontrol, .nter"rise 5oice, or a combination of the t o!

4he o"tions in this section are set b( using the )all )ontrol menu or the Ca!!,ForwardingSettings dialog bo&!

To displa call forwarding options in Communicator 2007 R2 In the Office Communicator indo , clic- Ca!!,Forwarding ,

and then clic- Ca!!,Forwarding Settings ! 4he Ca!!,ForwardingSettings dialog bo& a""ears!

+orwarding Calls w%en Configured for Remote Call Control To forward to a person or p%one num)er (RCC*& In the Ca!!,Forwarding Settings dialog bo&, select Forward to under Incoming

Ca!!s !

2& In the Forward to bo&, select one of the "hone numbers that (ou entered "re%iousl(for this account, or clic- Configure to enter a ne "hone number! 4o successfull(com"lete the test, enter a "hone number to hich (ou ha%e access for e&am"le, oneof the other lab account "hones, or (our "ersonal cell "hone! When (ou are done,clic- OK !

:& 3n the com"uter of LabUser2, o"en the )ommunicator 2007 R2 )ontact List, if it isnot alread( o"en!


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide *7

Place calls to other .nter"rise 5oice users, co or-ers ho are still hosted on a P91,or P 4' numbers!

)all the enter"rise from an( here an Internet connection is a%ailable, ithoutincurring long$distance charges or resorting to a 5P' *%irtual "ri%ate net or-+!

ee" their legac( tele"hone numbers! .njo( the benefits of %oice mail and call for arding!

>igure 2 sho s the Ca!!,Forwarding Settings dialog bo& ith Unified )ommunications.nter"rise 5oice enabled!


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*! Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

+igure 2& Call-+orwarding rules wit% Enterprise /oice ena)led

To forward to a person or p%one num)er*& 3n the com"uter of LabUser;, clic- the Ca!! forwarding button in the Office

Communicator indo , and then "oint to Forward ca!!s to !

2& Do one of the follo ing: )lic- one of the "hone numbers (ou "re%iousl( entered for this account!

)lic- New num)er , enter the number (ou ant, and then clic- OK !:& 3n the com"uter of LabUser2, clic- the #hone button of LabUser; to initiate a call in

the )ontact List!

xpected Resu!t : LabUser2Bs call is for arded to the number s"ecified in ste" 2 abo%e!

To forward a call w%en ou recei#e it*& 3n the com"uter of LabUser;, ma-e sure that call for arding is turned off !

2& 3n the com"uter of LabUser2, clic- the #hone button of LabUser; to initiate a call inthe )ontact List!

:& 3n the com"uter of LabUser;, a des-to" alert signals the incoming call!


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xpected Resu!t : LabUser;Bs "hone rings, but calls are not for arded!

To c%ec( #oice mail, or record our #oice mail greeting 3n the com"uter of LabUser;, clic- the Ca!! forwarding button in the Office

Communicator indo , and then clic- Ca!! =oice mai! !

xpected Resu!ts : 3ffice )ommunicator 2007 R2 connects to .&change Unified essagingubscriber er%ice!

To c%ange our #oice mail greeting In the Office Communicator indo , clic- the Ca!! Forwarding button, and then

clic- Change .reetings !

xpected Resu!ts : 3ffice )ommunicator 2007 R2 connects to the greetings menu in the.&change Unified essaging ubscriber er%ice!

Team callIn the 3ffice )ommunicator 2007 R2 Ca!!,Forwarding Settings dialog bo&, (ou can set u" agrou" of u" to 2F contacts ho can ans er (our incoming calls if (ou are una%ailable! Incomingcalls can ring (ou and (our contacts at the same time! 3r, (ou can set a dela( so that incomingcalls ill ring (ou first, and then ring (our contacts after a s"ecified number of seconds! When(our status is set to 3ffline or Do 'ot Disturb, (our calls are automaticall( redirected to (our callfor arding contacts!

To set up team call

*& 3n the com"uter of LabUser;, in the Office Communicator indo , clic- the Ca!!forwarding button, and then clic- Ca!!,Forwarding Settings !

2& In the 4o the fo!!owing when I get ca!!s dro"$do n list, select Ring me and m+team,ca!! group !

:& )lic- Add , and then clic- Contact !

& elect LabUser< from the list, and then clic- OK !

7& Use a se"arate tele"hone to call LabUser;!

xpected Resu!ts : ll three users recei%e an incoming call alert stating that the call is intendedfor LabUser;!


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Directl $ccess a Contact8s /oice ail)o3In 3ffice )ommunicator 2007 R2, (ou can lea%e a message directl( in a contact s %oice mailbo&instead of ringing the contact first!

To access a contact8s #oice mail)o3*& 3n the com"uter of LabUser2, in the )ontact List, clic- the =iew more options for

ca!!ing this contact arro ne&t to LabUser2!

2& )lic- =oice Mai! !

xpected Resu!ts : 3ffice )ommunicator 2007 R2 connects to LabUser2Bs .&change Unifiedessaging %oice mailbo&!


$udio ConferencingWith 3ffice )ommunicator 2007 R2, (ou can ha%e %oice conferences ith se%eral "eo"le at onetime! ou can %ie the roster to see ho is online during the conference and then use otherfeatures, such as instant messaging or audioH%ideo con%ersation! 4here are se%eral a(s to set u"a conference call! ou can in%ite contacts b( using an( or all of the follo ing: 3ne or more indi%idual contacts )ontact grou"s Distribution grou"s

If (ou ha%e a %ideo camera connected to (our com"uter, (ou can add %ideo to (ourcon%ersations! Partici"ants in an instant messaging session can e&"and it to an audio oraudioH%ideo * H5+ conference!

s ith instant messaging, audio and audioH%ideo calls occur o%er a "eer$to$"eer lin- bet eent o )ommunicator 2007 R2 clients! )onferences ith three or more "artici"ants, includingconferencing$mode %ideo sessions, re=uire an 3ffice )ommunications er%er 2007 R2 H5)onferencing ser%er!

To start a conference call ) selecting indi#idual contacts*& In the )ontact List, hold do n )4RL or CI>4 as (ou clic- the contacts that (ou

ant to in%ite to the conference!

2& Right$clic- the highlighted region, and then clic- Start a Conference Ca!! !

NoteP%one-to-p%one sessions )etween Communicator 200= and!ffice Communicator 2007 R2 are supported& Fowe#er,Communicator 200= users cannot 6oin a conference wit% #ideo&


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:& In the Con-ersation indo , right$clic- a contact in the Partici"ant List to "erforman( of the follo ing actions: Ma(e Leader designates the contact as conference co$leader! Mute silences audio in"ut from the contact! Remo-e from Con-ersation remo%es the contact from the conference!

4he follo ing commands are a%ailable b( clic-ing the In-ite button: Show #articipant List controls the dis"la( of the Partici"ant List! Loc( 'his Con-ersation "re%ents an(one else from joining the conference!

If (our "ortion of the call ends hile (ou are in a conference, (ou can connect to the conferenceagain b( clic-ing Re>oin !

xpected Resu!ts : 4he Partici"ant List in the Con-ersation indo sho s the contacts that arein the conference call! 4he "erson ho initiated the call is sho n as the Leader! When a contact

"ic-s u" the call, that contact enters the conference!

To start a conference call from an instant messaging session*& 3n the com"uter of LabUser;, start an instant messaging session ith LabUser2 and

LabUser


:& 3n the com"uters of LabUser2 and LabUserigure < sho s the Con-ersation indo ith a %ideo, audio, and instant messaging session in "rogress!


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Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide 5)

+igure :& /ideo con#ersation window4he follo ing "rocedure e&"lains ho to start, control, and end a %ideo call! ee 4able for asummar( of the user interface elements referred to in this "rocedure!

To start a #ideo call from t%e Contact .ist*& 3n the com"uter of LabUser;, right$clic- La)/ser$ in the )ontact List, and then

clic- Start a =ideo Ca!! ! fter the %ideo call has been acce"ted, the Con-ersation indo e&"ands to dis"la( the %ideo!

2& 4o %ie the outgoing %ideo stream, clic- the Show picture,in,picture button!

:& 4o "ause the outgoing %ideo stream, clic- the #ause picture,in,picture button! )lic-the Resume picture,in,picture button to resume (our outgoing %ideo!

ect ! 4("e a ne subject for this call, and then clic- OK ! 4he

subject (ou t("ed a""ears on the Con-ersation indo title bar!?& 4o end the %ideo call but still maintain the instant messaging and audio sessions,

clic- the Stop button!

@& 4o end the audio call but still maintain the instant messaging session, clic- the ndCa!! button!


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5* Microsoft Office Communicator 2007 R2 Testing and Troubleshooting Guide

xpected Resu!ts : 5ideo is sho n in the =ideo "ane of the Con-ersation indo for each "artici"ant ho has a %ideo camera! 4he main area of the =ideo "ane sho s the contact ho is

currentl( s"ea-ing! ll the )onference controls or- as described in a-ing 5oice )alls ! Ta)le @& /ideo con#ersation controls

Control Description

"tart our #ideo

"%ow picture-in-picture

Pause main #ideo

Resume main #ideo

"witc% participants8 #ideo to t%e picture-in-picture

"%ow instant message area

enu arrow

End #ideo call

End audio call

To in#ite anot%er user to 6oin a #ideo call from t%e Con#ersationwindow*& 9egin a t o$"erson %ideo call!

2& 3n the com"uter of LabUser;, right$clic- La)/ser$ in the )ontact List, and thenclic- Start a =ideo Ca!! !

:& 3n the com"uter of LabUser2, clic- Accept =ideo Ca!! !

& 3n the com"uter of LabUser


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Testing !utloo( 2007 Integration !ptionsIf (our lab configuration includes an .&change ser%er, (ou can test the interaction bet een)ommunicator 2007 R2 and 3utloo- 2007!

Integrating )ommunicator 2007 R2 and 3utloo- 2007 adds the follo ing features to)ommunicator: 5ie the a%ailabilit( of contacts and access )ommunicatorBs calling and instant

messaging features in 3utloo- 2007! utomaticall( retrie%e Out of Office settings from 3utloo- and dis"la( (our 3ut of

3ffice message in the )ommunicator 2007 R2 status note area! et )ommunicator to u"date free or bus( status according to (our 3utloo- )alendar,

and u"date (our contact list according to 3utloo- )ontacts data! ee" a record of incoming, outgoing, and missed calls in 3utloo-! tart or restart an instant messaging, audio, or %ideo con%ersation from an e$mail

message in 3utloo-! Retrie%e icrosoft6 3ffice 3ne'ote6 2007 notes that ere ta-en during a "re%ious

call from the 3utloo- Con-ersation ;istor+ folder!

In addition, (ou can find information about the a%ailabilit( of (our contacts in 3utloo- 2007, andaccess )ommunicatorBs calling and instant messaging features!

To recei#e an e-mail message w%en ou miss a call on our computer*& 3n the com"uter of LabUser;, clic- the #resence button in the Office

Communicator status area, and then clic- Options !

2& 3n the #ersona! tab, under #ersona! information manager , select Microsoft OfficeOut!oo( in the dro"$do n list, and then select the Sa-e m+ ca!! !ogs in the Out!oo(Con-ersation ;istor+ fo!der chec- bo&!

:& 3n the com"uter of LabUser2, right$clic- La)/ser7 , "oint to Ca!! , and then clic-LabUser;Bs "hone number!


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:& 3n the com"uter of LabUser;, right$clic- LabUser2Bs name in the Partici"ant List,and then clic- Send an ,mai! Message !

xpected Resu!t" 4he 3utloo- essage indo a""ears, and the e$mail address of LabUser2 isin the 'o bo&!

To send an instant message from an e-mail*& 3n the com"uter of LabUser;, clic- New on the 3utloo- 2007 toolbar to o"en a ne

e$mail message, and then t("e the e$mail address of LabUser2!

2& 4("e a subject and message, and then clic- Send !

:& 3n the com"uter of LabUser2, o"en the ne e$mail message from LabUser;!


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xpected Resu!t" 3n the com"uter of LabUser;, 3utloo- 2007 o"ens in Search Resu!ts %ie ,and the most current con%ersation ith LabUser2 is highlighted!



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Trou)les%ootingIf (ou encounter difficulties hen (ou de"lo( 3ffice )ommunicator 2007 R2, (ou can use the)onfiguration Information %ie er in )ommunicator 2007 R2 to obtain a summar( ofconfiguration settings, including hether the account is enabled for 3ffice )ommunicationser%er

ou can also use log or tracing files to troubleshoot the installation, setu", or connection errors!4he four main t("es of log files are as follo s: )lient logs document the beha%ior of the 3ffice )ommunicator 2007 R2 client, and add

diagnostic messages to the Windo s .%ent Log! Unified )ommunications )lient Platform *U))P+ logs trac- ser%er connection issues! edia logs record the status of audio and %ideo connections! etu" logs record Windo s Installer errors during setu"!

)lient logs can be enabled b( the user in the 3ffice )ommunicator 2007 R2 Options dialog bo&,or b( the administrator b( using registr( entries! 4he other t("es of logging discussed in thissection are controlled b( using registr( entries!

ou can also use the error messages that a""ear in the )ommunicator 2007 R2 user interface!)ommunicator 2007 R2 errors are much more s"ecific and detailed than in "re%ious releases, and

contain lin-s to 3ffice 3nline Cel", hich "ro%ides more information for both users andadministrators!

4he rest of this section discusses the four t("es of error logging in more detail!

To displa Configuration Information*& In the (stem 4ra(, "ress )4RL, and then clic- the )ommunicator 2007 R2 icon!

2& )lic- Configuration Information !

!ffice Communicator 2007 R2 .ogsou can collect detailed troubleshooting information about )ommunicator 2007 R2 b( using thena)!e'racing and na)!e -entLogging @rou" Policies! 4hese "olicies corres"ond to the)ommunicator 2007 R2 dialog bo& o"tions 'urn Logging on in Communicator and 'urn on 2indows -ent Logging for Communicator !

To turn Communicator 2007 R2 logging on or off ) using a roupPolic dd one or both of the follo ing "olicies:

Note To ena)le tracing in 9indows /ista, t%e user must )e added tot%e &erformance .og /sers group& $s soon as t%e areadded, users must log off and t%en log )ac( on for t%e settingto ta(e effect&


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[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator]"EnableTracing"=dword:00000001"EnableEventLogging"=dword:00000001

4he na)!e -entLogging o"tion rites the follo ing t("es of errors to the s(stem e%ent log,together ith detailed troubleshooting information! .rrors that "re%ent a user from logging in to the ser%er, such as host or domain name

errors, or an in%alid certificate! Diagnostic messages returned b( the ser%er, such as %ersion chec- failures, "roblems

ith log$in credentials, or errors generated in res"onse to a IP I'5I4. messagefrom the client!

When (ou set the .nable4racing "olic(, or a user selects the 'urn Logging on inCommunicator o"tion, )ommunicator 2007 R2 creates the registr( entries for the Unified)ommunications )lient Platform *U))P+ logs discussed belo !

9( default, these "olicies are not "resent, and (our users can gather diagnostic information b(selecting one or both t("es of logging in the )ommunicator 2007 R2 Options dialog bo&!

To turn Communicator 2007 R2 logging on or off using t%e !ptionsdialog )o3*& 3n the Office )ommunicator tit!e )ar* c!ic( the Menu )utton* and then

c!ic( Options0

2& In the Options dialog bo&, clic- the .enera! tab!

:& 3n the .enera! tab, under Logging , select the o"tion or o"tions that (ou ant!

4nified Communications Client Platform 4CCP1 .ogsU))P logs contain information about the interaction of 3ffice )ommunicator 2007 R2 ith3ffice )ommunications er%er 2007! When (ou set the na)!e'racing "olic(, or a user selectsthe 'urn Logging on in Communicator o"tion, )ommunicator 2007 R2 creates the follo ingregistr( -e(s in the C . S )URR.'4 S U .R registr( hi%e:

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Tracing\UcClient\Communicator]"EnableTracing"=dword:00000001"FileDirectory"="%USERPROFILE%\tracing""FileSize"=dword:10000000

fter (ou restart )ommunicator 2007 R2, the file )ommunicator$ucc"!log is created in thedirector( T userprofi&eT 4racing! ou can modif( the location or ma&imum file si#e for this log

b( using the Fi!e4irector+ and Fi!eSi?e registr( -e(s!

$udio /ideo .ogs4o troubleshoot errors ith audio or %ideo connections in 3ffice )ommunicator 2007 R2, createthe registr( entries described in ""endi& : @enerating an udio and 5ideo Log in WPP>ormat ! fter (ou restart )ommunicator 2007 R2, a detailed log is created in Windo s soft are

enu )utton


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trace "re"rocessor *WPP+ format! 4he file, tartu"SWPPS4race!etl, documents all as"ects of)ommunicator s interaction ith the audioH%ideo ser%er!

ou can also %ie the WPP$format log information in real time b( using the 4race5ie tool thatis a%ailable as "art of the Windo s Dri%er it! >or more information about soft are tracing, seehtt":HHmsdn2!microsoft!comHen$usHlibrar(Hms7 7 J0!as"& ! 4o do nload the Windo s Dri%er -it,hich includes 4race5ie , see htt":HH !microsoft!comH hdcHde%toolsH d-HWD "-g!ms"&

"etup .ogsou can also create a %erbose log of e%ents generated during )ommunicator 2007 R2 setu"!

To ena)le logging during Communicator 2007 R2 setup Use the follo ing Windo s Installer @rou" Polic(:

Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]

"Logging"="voicewarmup""Debug"=dword:00000007

4hese "olicies create a file in the Ttem"T director( of the current user namedI -num er. !L3@, here -num er. identifies the most recent installation!

>or more information about ho to create log files during )ommunicator 2007 R2 setu", seeAWindo s Installer )ommand Line 3"tionsA in Microsoft Office Communicator 2007 R2

Dep&o'ment Guide !
http://msdn2.microsoft.com/en-us/library/ms797960.aspxhttp://msdn2.microsoft.com/en-us/library/ms797960.aspxhttp://www.microsoft.com/whdc/devtools/wdk/WDKpkg.mspxhttp://www.microsoft.com/whdc/devtools/wdk/WDKpkg.mspxhttp://msdn2.microsoft.com/en-us/library/ms797960.aspxhttp://www.microsoft.com/whdc/devtools/wdk/WDKpkg.mspx


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$ppendi3 $A enerating an $udioand /ideo .og in 9PP +ormat4his a""endi& contains a full listing of the registr( entries that are re=uired to generate a)ommunicator 2007 R2 audio and %ideo log in Windo s soft are trace "re"rocessor *WPP+format! 4he log contains > 4 L, .RR3R, or W R'I'@ e%ents! >or more detailed out"ut,change the 'raceLe-e!'hresho!d %alue in each section from < to E! 4his adds I'>3R 4I3'e%ents to the log, and creates a large file!

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia]

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ AudioEngine ]; For verbose output, change TraceLevelThreshold to 4 in each section.; Creates a very large file."TraceLevelThreshold"=dword:00000003"WPP_FLAG_S_AERECV_INIT"=dword:00000001

"WPP_FLAG_S_AERECV_PULL"=dword:00000001"WPP_FLAG_S_AERECV_PUSH"=dword:00000001"WPP_FLAG_S_AERECV_START"=dword:00000001"WPP_FLAG_S_AERECV_TRANSFORM"=dword:00000001"WPP_FLAG_S_AESEND_INIT"=dword:00000001"WPP_FLAG_S_AESEND_START"=dword:00000001"WPP_FLAG_S_AESEND_SEND"=dword:00000001"WPP_FLAG_S_AESEND_TRANSFORM"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ COMAPI ]"TraceLevelThreshold"=dword:00000003"WPP_FLAG_S_CHANNEL_GENERIC"=dword:00000001"WPP_FLAG_S_COMAPI_GENERIC"=dword:00000001"WPP_FLAG_S_CONFERENCE_GENERIC"=dword:00000001"WPP_FLAG_S_ENDPOINT_GENERIC"=dword:00000001"WPP_FLAG_S_EVENTS_GENERIC"=dword:00000001

"WPP_FLAG_S_PLATFORM_GENERIC"=dword:00000001"WPP_FLAG_S_STREAM_GENERIC"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ COMMON]"TraceLevelThreshold"=dword:00000003"COMMON_CRITSECT_INIT"=dword:00000001"COMMON_CRITSECT_ENTER"=dword:00000001

"COMMON_CRITSECT_LEAVE"=dword:00000001"COMMON_TIME"=dword:00000001"WPP_FLAG_S_EVENTQ_CREATE"=dword:00000001"WPP_FLAG_S_EVENTQ_GETNEXT"=dword:00000001"WPP_FLAG_S_EVENTQ_PUTFREE"=dword:00000001


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"WPP_FLAG_S_EVENTQ_SEND"=dword:00000001"WPP_FLAG_S_HEAP_CREATE"=dword:00000001"WPP_FLAG_S_HEAP_FREE"=dword:00000001

"WPP_FLAG_S_HEAP_INIT"=dword:00000001"WPP_FLAG_S_MEMORYPOOL_ALLOC"=dword:00000001"WPP_FLAG_S_MEMORYPOOL_INIT"=dword:00000001"WPP_FLAG_S_UTILITY_GENERIC"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ Crossbar ]

"TraceLevelThreshold"=dword:00000003"WPP_FLAG_S_CROSSBAR_GENERIC"=dword:00000001"WPP_FLAG_S_CROSSBAR_REF_COUNTING"=dword:00000001"WPP_FLAG_S_CROSSBAR_TIMELINE"=dword:00000001"WPP_FLAG_S_CROSSBAR_VIDEOSWITCHER"=dword:00000001"WPP_FLAG_S_CROSSBAR_VIDEOMIXER"=dword:00000001"WPP_FLAG_S_CROSSBAR_CONFIG"=dword:00000001"WPP_FLAG_S_CROSSBAR_BRCONTROLLER"=dword:00000001"WPP_FLAG_S_CROSSBAR_DOMINANTSPEAKER"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ Crypto ]"TraceLevelThreshold"=dword:00000003"WPP_FLAG_S_CRYPTO_AUTH"=dword:00000001"WPP_FLAG_S_CRYPTO_DECRYPT"=dword:00000001"WPP_FLAG_S_CRYPTO_DEINIT"=dword:00000001"WPP_FLAG_S_CRYPTO_ENCRYPT"=dword:00000001"WPP_FLAG_S_CRYPTO_INIT"=dword:00000001

"WPP_FLAG_S_CRYPTO_KEYMGR"=dword:00000001"WPP_FLAG_S_CRYPTO_TEST"=dword:00000001"WPP_FLAG_S_CRYPTO_UPDATE"=dword:00000001"WPP_FLAG_S_ENCRYPT_GENERIC"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ DEVICE ]"TraceLevelThreshold"=dword:00000003"DEVICE_AUDIOSOURCE"=dword:00000001"DEVICE_AUDIOSINK"=dword:00000001"DEVICE_VIDEOSOURCE"=dword:00000001"DEVICE_VIDEOSINK"=dword:00000001"WPP_FLAG_S_DEVICE_GENERIC"=dword:00000001"WPP_FLAG_S_DEVICE_PER_FRAME"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ MassConvertedTr aces1 ]"TraceLevelThreshold"=dword:00000003

"WPP_FLAG_dwSelect"=dword:00000001"WPP_FLAG_selection"=dword:00000001"WPP_FLAG_S_AUDIO_GENERIC"=dword:00000001"WPP_FLAG_S_AUDIOHEALER_INIT"=dword:00000001"WPP_FLAG_S_BUFFER_INIT"=dword:00000001"WPP_FLAG_S_BUFFER_NEW"=dword:00000001"WPP_FLAG_S_BUFFER_REMOVE"=dword:00000001"WPP_FLAG_S_DTMFCONTROL_GENERIC"=dword:00000001


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"WPP_FLAG_S_IO_IOCOMPLETION"=dword:00000001"WPP_FLAG_S_IO_POSTIO"=dword:00000001

"WPP_FLAG_S_IO_RECV"=dword:00000001"WPP_FLAG_S_IO_SEND"=dword:00000001"WPP_FLAG_S_MEDIAFILE_GENERIC"=dword:00000001

"WPP_FLAG_S_MEDIAFILE_STATS"=dword:00000001"WPP_FLAG_S_PSM_CALL"=dword:00000001"WPP_FLAG_S_PSM_INIT"=dword:00000001"WPP_FLAG_S_RMA_GENERIC"=dword:00000001"WPP_FLAG_S_WORKITEM_MONITORING"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ NavigationalTracing ]"TraceLevelThreshold"=dword:00000003"NAV_TRACE_LISTENING_ENABLED"=dword:00000001"NAV_LISTEN_THREAD"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ PerFrame ]"TraceLevelThreshold"=dword:00000000;Generates large logs; use only if troubleshooting specific issues

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ PerPacket ]

"TraceLevelThreshold"=dword:00000000;Generates large logs; use only if troubleshooting specific issues

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ QualityController ]"TraceLevelThreshold"=dword:00000003"WPP_FLAG_S_QC_CREATE"=dword:00000001"WPP_FLAG_S_QC_SETPAR"=dword:00000001"WPP_FLAG_S_QCCHANNEL_CODEC"=dword:00000001"WPP_FLAG_S_QCCHANNEL_CREATE"=dword:00000001

"WPP_FLAG_S_QCCHANNEL_PRIORITY"=dword:00000001"WPP_FLAG_S_QCCHANNEL_SETTINGS"=dword:00000001"WPP_FLAG_S_QCCHANNEL_START"=dword:00000001"WPP_FLAG_S_QCCHANNEL_VALIDATE"=dword:00000001"WPP_FLAG_S_QCPARTICIPANT_ADD"=dword:00000001"WPP_FLAG_S_QCPARTICIPANT_CREATE"=dword:00000001"WPP_FLAG_S_QCPARTICIPANT_VALIDATE"=dword:00000001

[HKEY_CURRENT_USER\Software\Microsoft\Tracing\WPPMedia\ RTCP ]"TraceLevelThreshold"=dword:00000003"RTCP_SDES"=dword:00000001"RTCP_FUNCTIONAL"=dword:00000001"WPP_FLAG_S_RTCP_AVFLAG"=dword:00000001"WPP_FLAG_S_RTCP_BANDESTIMATION"=dword:00000001

"WPP_FLAG_S_RTCP_BYE"=dword:00000001"WPP_FLAG_S_RTCP_LOSSES"=dword:00000001"WPP_FLAG_S_RTCP_NTP"=dword:00000001"WPP_FLAG_S_RTCP_RECV"=dword:00000001"WPP_FLAG_S_RTCP_RRSR"=dword:00000001"WPP_FLAG_S_RTCP_RTT"=dword:00000001


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"WPP_FLAG_S_RTCP_SDES"=dword:00000001"WPP_FLAG_S_RTCP_SEND"=dword:00000001

"WPP_FLAG_S_RTCP_TIMEOUT"=dword:00000001"WPP_FLAG_S_RTCP_TIMING"=dword:00000001

[HKEY_CURR

communicator 2007 r2 testing guide

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