communication_skills.pdf

8/10/2019 Communication_skills.pdf

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Communication Skills


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Introduction

Employers consider communication skills as the

most important element used in selecting their

prospective employees. A recent study reveals

that a candidate with better oral and written

communication skills is the most preferred onein the job selection. The ability to communicate

well at the workplace is the basic requirement in

the corporate sector.


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Learning Objectives

At the end of this topic you will be able to !

"nderstand the concept of communication

escr e t e commun cat on process

$ecognise the components of communication


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Overview

%ommunication helps in e&pressing

your views properly and responding to

others. 'or effective communication

clarity of thought and confidence are a

.

in improving relationships with others

)personal or professional*. Effective

communication helps in avoiding

unpleasant situations. (t will enable

you to give and take feedback

constructively.


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+hat is communication

%ommunication is the transfer of information

and understanding from one person to another

person. (t is the way of reaching others with

.

of transmitting information ideas and attitudes

from one person to another. (t is the process of

meaningful interaction among people.


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%ommunication skills are the tools that we

use to overcome the barriers All human interactions are a form of

communication

(n this competitive world communicating

w t t e emp oyers emp oyees c ents

suppliers and customers is essential to

achieve success

(f you look at the most successful

entrepreneurs in the world you can find

people who have mastered the art of

communication


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%ommunication ,rocess


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Encoding

Encoding is the process of drafting a message and transferring it into a proper format for

better understanding. 'or achieving a definite purpose there should be clarity of thought

and the message should provide all the required information.


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Channel

The channel is the method of communication that you choose - face-to-face

communication mobile or email communication.


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Decoding

#ecoding is the process of receiving the message accurately. The receiver should be in a

position to receive that message through that channel and understand the information

properly.


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Receiver

enerally you e&pect a response from the receiver after sending a message. /ou will

receive response from the receiver when he 0 she understands the message properly.


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Feedback

'eedback will help you understand whether the process of communication was successfulor not. (t will help you improve your communication skills.


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Variations

The same words can have different meanings depending on how one interprets them.

The conte&t relationship between the sender and receiver work culture and the

environment can influence the communication process.


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Actions speak louder than words

1erbal and nonverbal communication is

important. %hoose your words carefully and

if your message is not clear the receiver

information. This will affect the

interpersonal communication.

Body language


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Barriers

'or proper understanding of the message a

receiver has to practise effective listening.

,reconceived notions noise or any otherdisturbances are the barriers to communication.


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/our attitude changes the way you communicate. ,ositive attitude creates a positive

environment.

Attitude


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Listening and $esponding

Listening and responding have a direct relation. The receiver has to listen attentively and

respond appropriately.


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2e positive and encourage people to get the best out of them. 3aintain eye-contact this

shows you are being attentive. ,ositive reinforcement will always have a positive

outcome.

Be ositive


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Summar!

%ommunication skills play a vital role in enhancing

personal and professional life. Learn and develop

your skills. +ith continuous learning you cancommunicate effectively and be a role model.

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