communications: organizational culture, socialization, and feedback
DESCRIPTION
Presented at ALA 2010 - Washington, DCTRANSCRIPT
Communicating Who We Are
The Theory of Social and Organizational Culture in
the Workplace
Communication Theory (General)
• Encoding• Transmission• Decoding• Feedback
• Noise
Communicating through…
• Organizational Culture• Socialization• Feedback
Organizational Culture
Schein, Edgar H. Organizational Culture and Leadership. San Francisco, CA: Jossey-Bass, 2004.• Based on what we do, don’t do, say, decide,
etc. based on a specific cultural context
Communication and Organizational Culture
How do you communicate in general?• E-mail• Telephone• Meetings (virtual and face to face)• One on one (in person and virtual)• Blogs• Twitter• Facebook• Etc.
Communication and Organizational Culture
• If you manage others how do you communicate with them?
• How about others such as your boss or outside your area?
• How do others in your organization communicate?
Communication: The Good, the Bad, and the Ugly
• Benefits• Detriments
What’s going on these days?
http://www.youtube.com/watch?v=Gcz81LQ2Fds
Communicating through Socialization
Van Maanen, John. People processing: Strategies of organizational socialization. Organizational Dynamics 7, no. 1 (1978): 18-36.• Theory is based on our need to reduce
anxiety
Formal Versus Informal
Serial Versus Disjunctive
Investiture Versus Divestiture
Source: Writers Directory, 25th ed. St. James Press, 2009.
Source: http://www.flickr.com/photos/tortugaone/2790792076/in/set-72157606908781908/
Organizational Socialization
Van Maanen, John, and Schein, Edgar. Toward a theory of organizational socialization. Research in Organizational Behavior 1 (1979): 209-265.
Communication: Feedback
Share with someone next to you a positive or negative experience you have had with feedback.
Why was it positive or negative?
Communication: Research and Theory on Feedback
• Respect and relationship between the two parties• Solicited versus unsolicited• Credibility/knowledge • As soon as possible• Accurate, concrete, and irrefutable• Limited• Focus on behavior• Developmental stage
Kathleen Brinko (2010)
Wrapping Up
• Know that your message is affected by your experiences, mood, etc. and the experiences, mood, etc. of others.
• Culture effects communication. Don’t over rely on technology.
• Be conscious about how we bring new librarians into the organization.
Wrapping Up
Moniz, Richard J. Practical and Effective Management: Integrating Case Studies, General Management Theory and Self-Understanding. Oxford: Chandos Publishing, 2010.