Communications & Change2/20/14

Actual document I received—Monday targeted audience (investors) 9 pages of this…..

Predictive Risk AnalyticsApplications of predictive risk analytics (PRA) are based on mathematical analysis of emergent electrical waveform technology and rooted in the integrated product quality performance field. In its simplest form, PRA utilizes a set of Bayesian priors to bound an expectant analytical performance model, which is compared to a system’s or device’s actual measured performance over time, to determine a degradation rate.

ResponseC,

I was lost at the first sentence. Too many technology related concepts I am unable to comment on.Is there some way to make an executive summary of this for us mortals.

Thanks,B

Clear Communication

• “You rolled out a new Customer Account system which has led to new marketing efforts that increased revenue by $5,000,000 last quarter”

• “The new phone switch installation will decrease our maintenance costs by $200,000 over the next three years”

“Learning to clearly communicate the company’s strategy is one of the best investments an executive can make.” —Jack Bergstrand CIO Magazine June15 2012

• “No one who achieves success does so without acknowledging the help of others. The wise acknowledge this help with gratitude.” ~Unknown

• “I’ve been blessed to find people who are smarter than I am, and they help me to execute the vision I have.” ~Russell Simmons

Successful Project

Com

mun

icati

on

Success• Make sure that you communicate success to your team• Share your successes with management• Let your peers know what you are doing and how they can

benefit from it

Failures• Let people know before things get too far sideways• Manage the message and manage it early

• It will always be easier for you to tell management than to have management come to you and ask “What’s up?”

Informational• Do you share with your team?

• Organizational vision• Departmental vision• Business successes• Other department’s successes• Team member accomplishments• Key milestones and deliverables

I hate to write!

• I procrastinate the task when it comes to writing non-process documents

• Lets talk about ways to get it done

Resources• Peers• Public Relations• Human Relations

The 7 Cs• Clear• Concise• Concrete• Correct• Coherent• Complete• Courteous

Change is

Scary!

Change – Key Points Understanding Change Barriers and Enablers to Change Leading Change in Individuals Leading Change in Groups/teams/organisations

Change is to make different, alter, modify

“Those who cannot change their minds cannot change anything”

George Bernard Shaw

The Change List» Re-think

» Re-view

» Re-invent

» Re-create

Questions

» What are examples of change in your life?

» How well do you handle the stress of change?

» What is your typical response to change?

» How does your response to change affect your ability to lead?

» How might you help a person to respond positively to change?

“And the day came when the risk to remain tight in a bud was more painful than the

risk it took to blossom.”

Anaïs Nin

Understanding Change – Realities of Change

Change causes stress

This is true whether the change is planned, unexpected, large, private etc

Change needs to be integrated

It is important to maintain your identity, values and purposes throughout the process of change

Change is resisted

When leading change, resistance tells you which things should be kept or modified

Understanding Change – Why Resist Change

» Lack of trust

» Belief that change is unnecessary

» Belief that change is not feasible

» Threat to personal values

» Fear of personal failure

» Loss of status, power, money

Resistance to change is not merely ignorance or inflexibility, it is a natural reaction by people who want to protect their self-interests and sense of self-determination.

Understanding Change – Four Reactions to Imposed Change

» Denial – this isn’t happening

» Anger – who’s to blame

» Mourning – change is inevitable, sad at what’s lost

» Adaptation – accept and move on

Understanding Change – Four Responses to ChangeThe OverwhelmedThese individuals understand change but can’t let go of the old ways

The EntrenchedThese individuals are able to change but have a hard time doing it

The AbusersThey appear comfortable with change but are really fooling everybody

The LearnersLearners respond positively to change as a learning opportunity

Leading Change – The Right Mental Mode

From

Secrecy Openness

Conflict Dialogue

Individual Team

Results Process

To

Leading Change – Communication when Leading People through Change

» Communicate clearly – using the right message and medium

» Communicate early – as soon as the change is known

» Communicate often – in small chunks

» Communicate honestly – keep people informed

Leading Change – Using Language to Improve Changes

From

There’s nothing I can do Let’s look at our alternatives

That’s just the way I am I can choose a different approach

He makes me so mad I control my own feelings

They won’t allow that I can create an effective presentation

I have to do that I will choose an appropriate response

I can’t I choose

I must I prefer

To

Leading Change in OrganizationsOrganizations require different skills of leaders:

» Leaders understand complex issues

» Leaders continuously rearrange routines and performance standards

» Leaders discern customer needs

» Leaders are comfortable with change

More than ever leadership is about influence rather than ‘authority’. Job descriptions have become less clear.

A final thought on change

“If you do what you have always done, be prepared for the same results”