communication with housekeeping
DESCRIPTION
Communication with the departments within hotelsTRANSCRIPT
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Housekeeping is an integral part of the areas into which a lodging operation is divided.
Housekeeping’s primary communication takes place with the front office and engineering departments
A strong relationship must exist with all the other departments ◦ Security◦ Restaurant◦ Reception◦ Kitchen◦ Laundry◦ Maintenance◦ Hall porter◦ Accounts
Interdepartmental Communication 1
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The front office must know at a given moment what rooms have been cleaned and are available for occupancy
Front office provides the A&D list Housekeeping informs front office about rooms
off Housekeepers reports Occupancy list Informs of extra charges Uniforms Complaints
Interdepartmental Communication 2
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Services requiring attention Re-decoration arrangements
◦ Time involved◦ Rooms prepared in advance
Uniforms Care of equipment
Interdepartmental Communication 3
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Wage information◦ Pay increases◦ Overtime◦ Bonuses awarded etc
Invoices and inventories Patty cash Orders for equipment and supplies
Interdepartmental Communication 4
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Fire prevention Theft precaution Lost property procedures Key control
Interdepartmental Communication 5
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Linen requirements◦ Receipt of dirty◦ Issue of clean
Guest laundry Uniforms
Interdepartmental Communication 6
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Linen◦ Dirty◦ Clean
Flowers Room service trays Cleaning arrangements Uniforms
Interdepartmental Communication 7
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EMT list Luggage removal Loan of staff for messages and help house
porters Dry cleaning or laundry Issue of linen during night and when
housekeeping is closed Uniforms
Interdepartmental Communication 8
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Linen ◦ Dirty to housekeeping◦ Clean from housekeeping
Cleaning arrangements
Interdepartmental Communication 9