communication strategies that will help you succeed in canada james peterson june 25, 2011 site bc...
TRANSCRIPT
Communication strategies that will help you succeed in Canada
Communication strategies that will help you succeed in Canada
James Peterson
June 25, 2011 Site BC
Revised Version
(Copyright slides deleted)
Thank you to …
Mr. Hicham BoukiliMr. K. C. Chau
International Communications Consultant
Helping Subaru staff succeed in
international business.Helping Subaru staff succeed in
international business.
Picture Removed
Problems
English11
Soft Skills (in English)22
Managing American Staff
Managing American Staff Negotiating
Negotiating
Delivering Presentations
Delivering Presentations
Giving FeedbackGiving Feedback
Customer Service
Customer Service
Solutions
Use visuals33
Understand intercultural communication11
Plan a clear story22
Scripts
AnneSmith
AnneSmith
Indiana Cafe
Hi there. How are you
today?
Great! What can I get for
you?
Fine thanks. And you?
Could I get a tall coffee, please?
AnneSmith
AnneSmith
Indiana Cafe
Hi there! How are you
today?
Coffee.
Key point
Different cultures have different scripts
Why should I hire you rather than the next guy
that walks in here?Ah...
Will you work hard?Yes.
Can you work late?
Yes.Will you be punctual?Yes.
Job interviews in Japan often have a different intention
Key point
Ideas are organized differently in different cultures
Key point
To be successful in Canada, you need to learn how to
organize ideas to get results
Persuasive Presentations
Key point
Customer Service
To be successful in Canada, you need to learn how to
organize ideas to get results
Key point
Managing People
To be successful in Canada, you need to learn how to
organize ideas to get results
Recommendations
Be guided by what American managers study, not what “the average” American
manager does.
Focus on weaknesses, not biggest cultural differences
Recognize Different Expectations
If you are invited to a
barbecue party at my house at
6:00 PM…
What time will you come to my house?
You are invited to a barbecue party at my house at 6:00 PM.
Why do Japanese arrive early to dinner parties?
“Japanese people are very polite.”
Why do Canadians arrive late to dinner parties?
“Canadians are very polite.”
Key point
1. Language is vague
2. “6:00” ≠ 6:00
3. Clarify expectations (+ reasons)
Please give me your report on Friday.
What time will you go to the restaurant?
I’ll meet you at the restaurant at 6:00 PM.
I’ll meet you at the restaurant at 6:00 PM.
What time will you go to the meeting?
We have a meeting
tomorrow at 1:00 PM.
We have a meeting
tomorrow at 1:00 PM.
What time will you go to the interview?
Your job interview is at
1:00 PM.
Your job interview is at
1:00 PM.
Key point
Cultural rules are complex
House Party 5 minutes late
Restaurant Party 2 minutes early
Meeting 2 minutes early
Job Interview 5 minutes early
Presentation 20 minutes early
Intercultural Communcation
Prepare yourself by reading books
1. Etiquette – Emily Post2. Presentation skills – Presenting to win3. Leadership skills – First break all the rules4. Negotiations skills – Getting to yes5. Self help books – Dale Carnegie
Solutions
Use visuals33
Understand intercultural communication11
Plan a clear story22
Presenting to Win
By Jerry Weissman
Great communicators take a complex world and
make it simple
GoalGoal
AudienceAudience
QuicklyQuickly
Your Message
What do you want the audience to remember?
What do you want the audience to do?
The Starting Point
Who is the audience?
What do they know and what do they want to know?
Are they resistant to your message?
GoalGoal
AudienceAudience
Your audience has a choice
Your audience has a choice
GoalGoal
AudienceAudience
Give your audience a reason to listen
Give your audience a reason to listen
GoalGoalUse visuals33
Understand intercultural communication11
Plan a clear story22
AudienceAudience
• Site BC• Professional engineers• Experienced• ESL• Most looking for a job in Canada –
want to know how to find a job• Some may already have a job• May be resistant to intercultural
communication topic – “I know this”. “This is not important.”
Give your audience a reason to listen
Give your audience a reason to listen
Benefits: This info will help you …•Find a job•Survive your first 3 months•Get promoted
Can you deliver your presentation in 10
seconds?My 10 Seconds
Communication skills that will help you succeed in Canada are
1.Understand intercultural communication
2.Plan a clear story3.Use visuals
Can you describe yourself in 10 seconds?
My 10 SecondsI am a communications specialist, quality manager, corporate trainer and BCIT instructor.
20 seconds?
My 20 SecondsI am a communications specialist, quality manager, corporate trainer and BCIT instructor. I worked as an international communications consultant for Subaru in Japan and as a quality and training manager for ARAMARK Healthcare in Vancouver.
Why do you want to work here?
Key point
Plan your stories
Get to the point quickly
Solutions
Use visuals33
Understand intercultural communication11
Plan a clear story22
I was responsible for building supports for the Qingdao Haiwan Bridge which goes over Jiaozhou Bay and connects Qingdao with
Huangdao.
?
Better
This picture shows one of the
projects that I worked on.
This is the Qingdao Haiwan Bridge, the
longest bridge in the world. I was
responsible for construction of
these supports.
Recommendation
If English is a weakness, use visuals to support your story.
Presentations
Presenter Focused and Screen Focused
Presenter Focused Screen Focused
Visual Design
Presenter Focused
Profit
Sales
Visual Design
Typical Screen Focused
2000-2007 Profit and Sales
2000-2007 Sales
A 225,901 225,905 225,907
B 656,432 656,481 657,496
C 120,900 122,780 134,772
A 425,901 325,905 225,907
B 756,432 656,481 557,496
C 920,900 822,780 734,772
2000-2007 Profit
0
50
100
150
200
2000 2000 2001 2001 2002 2002 2003 2003 2004 2004 2005 2005 2006 2006 2007
Profit
Sales
My Advice
1. English is your second language.
2. Do what you need to do to be successful.
3. Simple slides. (One picture per slide)
4. Fast clicks.
5. No choice where to look!• No pointers. Use custom animation.
Summary
Use visuals33
Understand intercultural communication11
Plan a clear story22
Why do you want to work here?
Language is vague≠ Why do you want to work here?
What is the interviewer’s true intention?
Why do you want to work here?
Plan your story •What is your goal with this question?•Can you answer the question in 10 seconds and then expand it?
Use visuals to support this story
This is the Qingdao Haiwan Bridge, the
longest bridge in China …
Well, I understand that your company is working
on the new Port Mann Bridge. I worked on a
similar project in China, so I am very excited to
work here.
Summary
Use visuals33
Understand intercultural communication11
Plan a clear story22
BibliographyBuckingham, M., & Coffman, C. (1999). First Break All The Rules: What the World's Greatest Managers Do Differently. New York: Simon & Schuster.Carnegie, D. (1981). How to Win Friends and Influence People. New York: Simon & Schuster.Collins, J. (2001). Good to Great. New York: Harper Collins.Covey, S. (2004). The Seven Habits of Highly Effective People. New York: Free Press.Fisher, R., & Ury, W. (1991). Getting to Yes: Negotiating Agreement Without Giving In. New York: Penguin Books.Stone, D., Patton, B., & Heen, S. (2010). Difficult Conversations: How to Discuss What Matters Most. New York: Penguin Books.Ury, W. (2007). The Power of a Positive No. New York: Bantam Dell.Weissman, J. (2009). Presenting to Win: The art of telling your story. New Jersey: Pearson Education, Inc.
Communication strategies that will help you succeed in Canada
Communication strategies that will help you succeed in Canada
James Peterson
Thank you!