COMMUNICATION SKILLS

Zanete GarantiLecturer

University of Mediterranean Karpasia

3. Mastering Team Skills and Interpersonal Communication Effective team

communication, Advantages of

teams, Disadvantages of

teams.

Effective communication in teams

Team is a unit of two or more people who share a mission and a responsibility for working to achieve a common goal.

Collaboration is working with others to do a task and to achieve shared goals.

Advantages and disadvantages of teams

Teamwork pays off: https://www.youtube.com/watch?v=wuo13FrNX6g

+ Increased information and knowledge,+ Increased diversity of ideas,+ Increased acceptance of solution,+ Higher performance levels.

- Groupthink- group members try to minimize conflict and reach a consensus decision without  critical evolution of alternative viewpoints,

- Hidden agendas,- Cost.

Belbin team roles

Action Oriented Roles

Shaper Challenges the team to improve.

Implementer Puts ideas into action.

Completer Finisher Ensures thorough, timely completion.

People Oriented Roles

Coordinator Acts as a chairperson.

Team Worker Encourages cooperation.

Resource Investigator

Explores outside opportunities.

Thought Oriented Roles

Plant Presents new ideas and approaches.

Monitor-Evaluator Analyzes the options.

Specialist Provides specialized skills.

Belbin Team Roles Explained https://www.youtube.com/watch?v=-

efhOLVgEvM

What makes succesful team? All group members are present. Group members arrive prepared. Everyone is encouraged to participate and everyone's contribution

is valued. Individuals take personal responsibility for making a contribution. Members listen actively. They don't interrupt and they don't tune out. The group discusses problems until there is general understanding. Just

getting an answer (even a correct one) is not the ending point. Decisions on correctness are based on logic and reasoning, not on

group pressure. The group encourages multiple approaches to solving a problem.

There may be many correct methods and even false starts are often helpful.

From time to time the group reflects on how well it is working together. Everyone brings different input to the group!

Practical applications homework Team communication:https://www.youtube.com/watch?v=HYohAz8pTmk

Belbin team roles:

https://www.youtube.com/watch?v=-efhOLVgEvM

http://www.mindtools.com/pages/article/newLDR_83.htm

Belbin test to find our your role in the team:

http://testyourself.psychtests.com/testid/3113

Test and apply your knowledge

Now you should be able to answer these questions:

1. What is team, collaboration and effective team communication?2. What are the advantages of team communication?3. What are the disadvantages of team communication?4. What are the Belbin team roles? 5. What is your role in the team according to Belbin?6. Why do you think team communication is vital to the success of

every business organization? Explain briefly.7. Why do you thing the importance of team communication is

increasing? Give examples and explain briefly.