communication skills laboratory manual1
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DEPARTMENT
OF
ELECTRONICS & COMMUNICATION ENGINEERING
COMMUNICATION SKILLS LABORATORY
MANUAL
III/IV B. Tech (EC)-363
RVR & JC COLLEGE OF ENGINEERINGCHANDRAMOULIPURAM, CHOWDAVARAM, GUNTUR-19ANDHRA PRADESH
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LAB CYCLE
UNIT-I
Introduction to communication
UNIT-II
2.1 Listening Skills:2.2 Speaking Skills:2.3 Reading Skills:
Principles of Listening skills (refer to Etiquette), Interpersonal SkillsPresentation Skills, Principles of speaking (refer to Etiquette)4 easy steps to increase reading skills (refer to Accelerated Learning)
Exercises.2.4 Writing Skills: Principles of Writing2.5 Study skills:2.6 People Skills:
2.7 Soft skills:
Accelerated LearningInterpersonal Skills, stress management. Facilitation skills,Negotiation,Conflict management, Decision making, Planning, LeadershipAccelerated Learning, self motivation & goal setting, self awareness,Communication skills, Planning & Learning.
2.8 Linguistic skills: Lessons in propowerl (ppl)2.9 Communication skills: Presentation skills
UNTT-III
3.1 Phonetics: Lessons and Exercises in PP13.2 American English: TOEFL, GRE (Kaplan's)
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UNIT-IV
4.1 Resume4.2 Letter writing: (Planning module) Letter writing4.3 Technical Write up, Writing with a purpose
UNIT-V
5.1 Conversation styles: Negotiation, Etiquette5.2 Face to Face Interaction: Etiquette, Interpersonal Skills5.3 Telephonic Interaction: CUP s/w5.4 Group Interaction: Etiquette, Interpersonal Skills5.5 Body Language: Etiquette
UNIT-VI
6.1 Elocution: Write the topic6.2 Debate: Write the topic and your role
6.3 Group Discussion: Do's and don't. Analysis of the Topic, view points6.4 Presentation: Technical seminar 6.5 Extempore: topic
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Recommended Software
Digital Language Lab Networking Software:1. HiClass Software2. Renet
English Language-Listening, Speaking, Reading, Writing Skills:1. Alania Series-English Mastery Levels A,B(Set Of 2 Cds)2. English Discoveries (Set Of 12 Cds)3. Rosetta Stone English Suite(Levels 1,2 &3)
English Grammar:1. New English Grammar In Use Cambridge2. Live Action English Interactive3. Tense Buster 20014. Tense Buster 5 Levels5. New Churchill House Grammar
Pronunciation:1. Euro Talk :Phonetics2. Multimedia Pronunciation Power 3. Pronunciation Power 1&2
Vocabulary:1.
3.
4.
5.
6.
8.
Work FlashKey English WordsVOCAV Tutor Error Terror Word InvadersCross Word ChallengeBeat The Clock
Dictionaries:Cambridge Advanced LearnersOxford Genie & AdvancedWebsters New World & MiriamAmerican Heritage
5. Readers Digest
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Encyclopedias:1. Encarta2. Britanica3. Dk
Teacher-Ware
1. Author Plus Tool Kit2. Exercise Generator 3. Media Master 4. Power Glide
Study Skill:1. Cambridge Study Skills2. Read Up, Speed Up.
Writing:1.
4.
Easy Writer Creative Writing
News Paper Editor Repeat Writer
Professional English:1. Telephonic in English2. Business Roles3. Mind Game 5 Levels4. Business Goals5. Globe Arena6. Business Territory7. Issues In English 1&2
English for ETS:From leading brands like Cambridge, Longman, REA, ARCO, VISU,Power prep, KAPLAN, Princeton, Barrons, Cliffs etc, TOEFL Mastery,IELTS, GRE,GMAT SAT.
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COMMUNICATION SKILLS LAB
Unit 1 :
From this unit the students will learn about the elements of communication, the barriers of
communication, barriers to communication and the types of communication. They should gothrough the theoretical aspects of the communication subject.
Unit 2 :
After the completion of this unit, the students are acquainted with listening, speaking,
reading, writing, linguistic, communication and soft skills by referring to the Globearena
Software.
Unit 3 :
In this unit the students are trained in phonetics and intonations by going through the
Propower Software. They should go through TOEFL mastery, English mastery, Telephonic
English and Globearena software for British, American, Indian and International English.
After the completion of this unit the students will be familiar with accent training which
covers phonetics, intonations, British, American, Indian and International English
Unit 4 :
After the completion of this unit the students are trained in writing resumes, different kinds
of letters and technical write up. They should go through various exercises and assignments
given in the class.Unit 5 :
After the completion of this unit the students will learn different conversational styles like
face to face interaction, telephonic interaction, group interaction, and body language by going
through Telephonic English and Globearena software.
Unit 6:
In this unit the students are exposed to debates, group discussions, elocutions, brain storming,
interpretation and extempore. Each and every student has given an individual seminar on a
technical topic.
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1.
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Analogies
Grotesque :Curvaceous::
2.A. Enigmatic: arcane
PothenQuiet::B. Garrulous: laconic C. Blue: Sky D. Lassitude: Libation
A.Loathing:DetestationB:Itincrant:stationaryC.Spout:TeapotD.FIu:IllnessInchoate:Consummate::A.Exiguous:CapaciousB.Pampered:CoddleC.PetaI:RoseD.Milky:Beverage
4.
5.
9.
10.
11.
12.
13.
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19.
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22.
Mutiny:FealtyA.Arm:BodyB:Work:laborC.Apertur:OcculssionD.Tail:RabbitGigantic:LargeA.Fruit:OrangeB.Evict:TenantC.Poor:\VelathyD.WrinkIed:CreadVituperation:Diatribe::Mendacit}':TruthB.Garishness:DemurenessC.Laquacity:ProlixityD. Guild: Ardor Obtreperous :Recalcitrant::A.Pomade:OintmentB .Blithe: VivaciousC.Wick:CaridleD.Hay:DriedPuerile:Trifling::A.InimicaI:PaIB.Weed:PlantC.Pullet:HenD.Venerable:UnctousShard:Portery::A.Verse:PoemBShop:StoreC.Sherbet:ColdD.Allotment:Withhold.Leaves:Tree::A.Mart:EmporiuTnB.Etemal:EndCWhale:MammaID:Letter: AlphabetPages:Book::A.Heat:EvaporatioB.Literacy:IgnoranceC.Deluge:DroughtD.\Ving:BirdJar:Lid::A.Body:ToeB.Laconic:TalkC.Opaue:LightD.Elbow:jointSuitcase:Luggage::A.Room:BuildingB.Hat:MillineryCKecklace:GarmentD.Comnia:Pause.Organ:Kidney::
A.Bone:RibB.Pound:HeavinessC.Clip:AttachmentD.Manipulation:AttachraentAnimal:Cat::A.A.Perplexed:EnlightenedB.Fish:ScaIesC.Insulin:PancreasD.Fumitur:ChainPirate:Talk::A.Forge:CopyB.Dart:MissileC.DecibeI:SoundD.Insipid:InventedFertilize:Grow::A.MedaI:HonourB.Antipathy:SympathyC.Nourish:EnrichD.Cow:HerdSterlization:Microorganism::A.Deforestation:TreesB.Deluge:RainC.Appoint:NominateD.Shade:WindowUntenable:Defended::A.InvulnerabIe:InjuredB.Cacophony:SoundsC.Loquacios:BefriendedD.Grenade:Bomb
Gravid:PregnantA.Microscope:SmalIB.Vigilant:AinbushesC.Phantom:SpectreD.A baculus:tileScribble: Write::A.MumbIe:TalkB. Log: RecordC.Pillar SupportD. Float: SwimPaIate:Mouth::A.Forge:MetalB.Anger:RantC.Obdurate:ImpersistenceD.Ceiling:Room
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RULES TO FOLLOW IN GROUP DISCUSSION
How to score in Group discussion
GROUP DISCUSSION or GD happens to be an important dimension of the
selection process, especially by Information Technology (IT) companies. Theorganizations are typically on the lookout for candidates who are outgoing andsmart. During the GD, the panel members essentially evaluate the candidate's
potential to be a leader and his/her ability to work as a team member. The skills theylook for are:
Leadership skills
Ability to lead, inspire and carry the team along to help it to achieve the group'sobjectives.
Communication skills
The participant will be assessed in terms of clarity of thought and aptness of thelanguage used during the course of the GD.
Since over 90 per cent of the communication is non-verbal, the participant's bodylanguage such as facial expressions, gestures, postures and eye contact are closely watchedto assess the level of confidence and his/her ability to work effectively in a group.
Ability to be patient and willingness to accommodate others' point of view is tested bythe listening skills.
Interpersonal skills
The candidate will be assessed in terms of ability to interact with other members of the group in the GD environment. Emotional intelligence promotesgood interpersonal relationship.
Problem-solving skills
The candidate's ability to use his/her creativity and to come out with offbeatsolutions is assessed.
Persuasive skills
Ability to persuade others to see the problem from several perspectiveswithout hurting the feelings of anyone in the group.
Conceptualizing skills
The ability to grasp the situation and apply it to a macro level is considered.
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Dos and Don'ts
*Be coot and confident.
*Be as natural as possible.
*Take time to organize your thoughts.
*Seek clarification if you have any doubts regarding the subject.
*Start speaking only after you have clearly understood and analysed the subject.
*Always be polite.
*Motivate the other members of the team to speak and listen to them.
*Do not show off your knowledge.
*Do not address the panel members.
*Do not evaluate other members of the group.
*Be objective.
*Do not get into cross talk with any person in the group. Always address the groupand make eye contact with as many members as possible.
*Do not criticize other members of the group.
*Do not be aggressive.
*Do not stray from the topic.
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GROUP DISCUSSION TOPICS
Is Death sentence on Saddam Hussein Justified?
Role of UN m peacekeeping.
Position of Women in India compared to other nations.
Environment Management.
Is China better than India in
software.
Should Sonia Gandhi be the PM of
India
BPOs in INDIA
Govt contribution to ITWill punch lines rule the Advt.
Premarital sex
Is china a threat to Indian industry
India or west, which is the land of opportunities
Water resources should be nationalized
"BALANCE BETWEEN PROFESSIONALISM AND FAMILY"
Effect of cinema on YouthEducation in India compared to Foreign nations
Is it necessary to ban soft drinks in India.
What is the effect of movies on youth,(is it good or
bad)
Are studies more beneficial in India or in Abroad
"UN's peace activities" and "America's war on Iraq".
Environment-Whose Responsibility".About Hockey being the primary game in
India Cricket should be banned or not
Is China a threat to India.
Present state of Indian Cricket team.
Love marriage/Arranged marriage.
Advantages of Co-education.
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ECONOMIC TOPICS:
Developing countries need trade, not aid
Why do we lag behind China?
Capitalism is a very flawed system but the others are so much worse.
Flexibility of labour laws is the key to attracting more Foreign Direct
Investment.
Is the business of business only business?
In our economic matters, there is an excessive tendency towards the
thinking than doing.
Every cloud has a silver lining
Can the economy achieve an 8 percent growth rate?.
Is disinvestments really that good for India or is a rethink in order ?
Are co-operatives relevant in today's globalised environment?.
Foreign aid is a dangerous drug that ean stimulate in small doses but
become fatally
addictive in larger doses.
Modern day sport in industrialised society is an industry, as anything else.
Government should clean its own hands before pointing finger at the
private sector for corruption.
Is the NPA ordinance too harsh?Reforms have to grow up.
The future lies with gobalisation .
Is the consumer really the king in India?.
Globalisation versus nationalism
Conditional access system for cable TV watchers; boon or bane?
If India is poorly governed, the reason is that we have designed our system
of governance for protecting, if not encouraging, corruption?Commercialisation of health care : Good or Bad ?
For globalisation to succeed in India people must be able to see what is in it
for them.
Is the US economy headed the Japanese economy way?
Economic freedom not old fashioned theories of development will lead to
growth and prosperity
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Markets left to themselves encourage greed.
For globalisation to succeed in India people must be able to see what is in it
for them
Should businessmen run. the finance ministry
Should important set-vices like transport be left to market forces?.
Is there any point in having a business strategy when the world changes
from month to month?
Is the patents bill good for India? .
Is the business of business only business?.
Globalisation is good for developing countries
Public sector being a guarantor of job security is a myth.
Is industry less growth here to stay ?
Capitalism is a very flawed system but the others are so much worse ?
How can business get rid of the bad name tha it has earned?
Government pumping money into the economy is not the solution for our
economical problems
Business ethics are no longer a luxury for corporate but a necessity?
How should privatization proceeds be utilized ?
Is the budgeting exercise of any use
Should agricultural subsidies be stopped?
Will Mumbais film industry ever evolve into a truly modem corporatised
one?
Will market reforms enrich rich states further, while poorer ones lag
further?
Why do we lag behind China ?
Who says MNCs are superior to Indian companies ?Why not use a brand index to measure national prosperity?
What we need to reduce scams is better regulatory bodies.
War rhetoric is misplaced in a country like India which is trying to
globalize its economy.
Trade can help the poor ?
The power ministry should cut off supplies to all the defaulting SEBs.
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Steal a few lakhs and you're a criminal. Steal a few hundred crores and you
become an industrialist.
Should PSUs be divested through strategic sale or public offer?
The state is above the law?
Managerial skills learnt in the classroom can never match those learnt from
experience
Democracy in hampering India progress
MBA in India is- highly overrated
Religion is a private affair and should be of no concern lor the state
Decreasing defense expenditure and increasing social expenditure is the
need of the hour
Why cant we be world players in industry as we are in software?
Multinational corporations; Are they devils in disguise?
Should there be private universities?
Does banning fashion shows and New Year parties save our culture'?
Social Topics:
Are Big Dams Necessary?
Films are corrupting the Indian Youth
A Gandhian State selling liquor is an anomaly
Bride burning and dowry may look bad, but are an integral part of India
Our Culture is Decaying
We are not serious about saving Wildlife/Environment
The education system needs serious reforms
The impact of TV on our psyche
Showing Violence and Crimes should not be allowed in films and on
television.
Let us legalise gamblingManagement Topics:
Is managememt an art or a science?
The Rush for MBA is really a rush for big money
Ethics ta Business are just a passing fashion
The objective of Management is to maximise profits
Do professional mamagers have a chance in our famiiy run businesses?
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The Internet is an exercise in hype
1s an MBA necessary to succeed in life?
Family owned business vs professionally run businesses
Smaller businesses and start-ups have more scope for professional growth.
Dot com or doubt com?
Creative Topics:
The Wheel is Turning Round and Round
1f I was the Finance Minister/Prime Minister
There is no right way to do a wrong thing
Group Task; How can we have Mount Everest in India?
Do Beauty and Brains go Together?
When I woke up in the morning I saw...
A ship docked in harbour cannot face the storms
Up the Down Staircase
Just as we have smoke free zones, we should have child free zones
Marriage is a social trap
SOCIAL TOPICS:
The Internet chains have come on the wings of science and technology butare no less restrictive for all that.
Secularism has become a tool to justify the wrongs done by the minorities,
Media is a mixed blessing/How ethical is media?
To fight AIDS, stop being coy about sex education.
What should India strive for- Westernization or modernization?
Political parties have outlived their utility.
Is Swadeshi relevant for India today?Money is required to earn more money.
Foreign trade is necessary for any country to survive ,
Presidential Vs Parliamentary form of government of India
Technology: The Ism' Of the New Millennium?
Religion And Politics Should Not Mix
TRIPS Controversy And The Patent Act Amendment
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Export Stagnation; Causes And Cures
Excessive Depiction Of Sex And Violence in Films
Classical Music Heritage And the Growing Pop- Culture
Decentralisation & The Panchayati Raj Institutions
Should India Sign the CIBT
State Interventions In Market Kind Or Mixed Economy
Is science a Boon Or Bane
Is Swapping Terrorists For Hostages An Encouragement For Plane-
Hijackers?
India and the political dynasties: The Nehru Family context
Nice Guys Finish Last
A1l Work And No Play Makes Jack A Dull Boy
Individual Freedom and Civil Society
Conventionalism And Modernity: the Ever going Debate
Should There Be A Restriction On Permissiveness Being propagated by
The MTV
Culture And Foreign Media?
Marxism And Its Future all over The World
The Growing Menace Of Casteism And regionalism.
Presidential Form Of Government Is Needed In India
Bullet For Bullet: Is It The Right Policy?
Capitation Fees Should Be Abolished
Brain-Drain Has To Be Stopped
Business And Ethics Can't / Don't Go Together
Are women As good as Men Or Inferior?
Nothing Succeeds Like Success
The Malthusian Economic Prophecy Is No Longer Relevant
Secessionism In The North-East: Who's To Blame?
Should India Break Diplomatic Ties With Pakistan?
Age and Youth: Experience And Young Talent
East is East & West Is Where All The Action Is': Mark Twain
Freedom Of Expression And the State Authority,
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Capital Punishment Should Be Abolished
Tuitions Should Be Banned
India Needs Gujral Doctrine For Better International Relations
Doctor's Accountability To Improve Health-Care
UniversaI Disarmament is A Must
Indian Cricket Team Shonldn't Be Allowed To Play Abroad.
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EXTEMPORE TOPICSJust a minute
1. Leadership2. Time3. Money4. Movies5. Plastic bags6. TV serials7. Corruption8. Beauty contests9. Student elections10. Suicide bombers11. Animation movies12. National games13. Sports in India14. Hollywood movies
15. Dress code in professional colleges16. Euthanasia17. Remixes(pop albums, movies)18. Print media19. Jealousy20. MNCs21. Ambition22. Terrorism23. Media24. Fashion25. Library26. Watches
27. Passion28. Lockup deaths29. Parks30. Under world31. House/Home32. Temples33. Criminals34. Fitness35. Team spirit36. Museums37. Factionism38. Ragging
39. Freshers40. Farewell parties41. Detention system42. Advertisements43. Cosmetics44. Gold45. Jewellery46. Brain drain
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47. Capital punishment48. SMS49. Private banks50. Legal system51. War 52. Love
53. Peace54. Friendship55. Success56. Failure57. Motivation58. Chitfunds59. Micro finance60. Shopping61. Rose62. Colors63. Flowers64. Global warming65. Green curtains over a brown window66. One in hand is better than two in bush
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R.V.R&J.C.COLLEGE OF ENGINEERING, GUNTUR-522019.III/IV B. Tech., (ECE) MAX MARKS:30
TIME: 30 MINS
EC-363 COMMUNICATION SKILLSINTERNAL EXAM
A. Write the synonyms of the following words:a. Sufficient b. Dearth c. Riddle d, Simulate e. Zeal
B. Write the antonyms of the following.a. Accept b. tall c. Villain d. Abundance e. High
C. Write the analogies of the following.a. Height: Mountain
a. Weight: ageb. Speed: highway b. Song: Recite
c. mineral: mine.
a. Author: bibliography b. Dancer: agile c. poetry: prose.c. Tall: Short
a. Good: bad b. Beautiful: pretty c. house: homed. Ream: Paper
a. Carton: milk b. ink: pene. Whisper: speak
a. Brush: touch b. request: ask
c. tablet: clay.
c. listen: hear
D. Write the sentence completion.1. A contractual agreement_________________ disclosure of information as
signed with the consultant, (a. Foreboding, b. Forbidding).2. Don't _____________your neighbor until you have walked a mile in his
moccasins.(a. Criticize, b. Critique).3. I decided to take the statistical course this year despite my guide's
________________ to take it next semester, (a. Advice, b. Advise)4. Most behavioral researcher do believe that any individual's beliefs, attitudes
and behavior can change rather _____ _____ irrespective of age (a.Dramatically, b. Drastically).
5. Please___________ that the letter is delivered to Mr. Smith this evening.(a. Assure b. Ensure c. Insure).
E. Answer all the questions (5 Marks).1. Define Conflict. How do you resolve conflict?2. What is Negotiation?3. What is etiquette?4. What is Stress Management?5. What are interpersonal skills?
E. Write a Letter to your Friend.
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5.4.3.2.1.
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R.V.R &J.C. COLLEGE OF ENGINEERING, GUNTUR-522019.III/IV B. Tech, (ECE) MAX MARKS:30
TIME: 30 MINS)
EC-363 COMMUNICATION SKILLS LABINTERNAL EXAM
A. Write the synonyms of the following words:a. Profusely b. nocturnal c. sufficient d. GlanceB. Write the antonyms of the following.
e. Altercation
a. Illuminate b. exhale c. dark d. elevation e. accelerateC. Write the analogies of the following.
a) Height: Mountaina. Weight: agemine.
b) Song: Recitea. Author: bibliography
prose.
c) Tall: Shorta. Good: badhome
d) Education developmenta. Man: speechyouth
e) Lawyer: Courta. Author: book
b. Speed: highway
b. Dancer: agile
b. Beautiful: pretty
b. child: growth
b. wine-grapes
c. mineral:
c. poetry:
c. house:
c. exercise:
c. volume:liters
D. Write the sentence completion1. Climbing the towering mountain seemed a very ___________ task to thegroup of
boy scouts, (a. Foreboding, b. Forbidding.).2. The village __________________ met each evening near the temple (a.Council,
b. Counsel, c. Consul)3. It is important to understand how deforestation will _______________ thetribals
in this area. (a. Effect b. Affect).4. Only after the cops had arrived did the crowd ____________ from thescene.(a.
Disburse, b. Disperse).5. The ____________________ at the entrance of the monument said that it was
built in 740 AD(a. Epitaph b. Epigram, c. Epigraph)
E. Answer all the questions. (5 Marks).Define Conflict .how do you prevent Conflict.How do you avoid stressWhat are the kinds of Decision-making.What does Planning mean.Explain the term Leadership.
F. Write a letter to buy an item.
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R.V.R & J.C. COLLEGE OF ENGINEERING, GUNTUR-522019.III/IV B. Tech. (ECE) MAX MARKS: 30
TIME: 30 MINS
EC-363 COMMUNICATION SKILLSINTERNAL EXAM
A. Write the synonyms of the following words:a. Adapt b. Exception c. Pervade d. virtually e. Emeritus
B. Write the antonyms of the following.a. Good. b. Illuminate c. Elevation d. Villain e. Convex
C. Write the analogies of the following.A. Fire: Ashes
a. Accident: delay b: water: waves c: collapse: debrisB. Carpenter: Saw
a. Stenographer: typewriter b. painter: brush c. lawyer; brief C. Helmet: Head
a. Pedal: foot b. gun: hand c. chain: neck.D. Ream: Paper
a. Carton: milk b. ink: pen tablet: clay.E. Whisper :speak
a. Brush: touch b. request: ask c. listen: hear D. Write the sentence completion1. Brenda decided to _______________ the challenge of solving the problem (a. Expect
b.Accept, c. Except).
2. Engineers born and often trained in India have, for years, _________ to the U.S.to staff the research and development labs.(a. Emigrated, b. Immigrated).
3. In a team, its important that people' skills ______________ each other (a.Compliment, b. Complement)
4. My manager's just back from a vacation, I need to _______________ her of all thework the team has done. (a. Appraise, b. apprise).
5. Problem solving is a recursive process; you must ___________ go back and forth between steps and do some parts again, (a. Continually, b. Continuously).
E. Answer all the questions (5 Marks).1. Define Conflict. What are the reasons for Conflict?2. Give tips to win Negotiation3. Describe I-Factor in Etiquette (Integrity Factor).4. Explain factors, which cause stress.5. Brief on different paradigms of interpersonal skills.F. Write a Letter to apply for a job.
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5.4.
3.2.1.E.
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R.V.R&J.C.COLLEGE OF ENGINEERING, GUNTUR-522019.III/IV B. Tech., (ECE) MAX MARKS: 30
TIME: 30 MINS
EC-363 COMMUNICATION SKILLS LABINTERNAL EXAM
A. Write the synonyms of the following words:a. Restore. b. Maintain c. Dearth d. Deviation, e. Zealous
B. Write the antonyms of the following.a. High b. abundance c. dearth d. affluence e. illuminate
C. Write the analogies of the following.a. Carpenter: Saw
a. Stenographer: typewriter b. painter: brush c. lawyer: brief b. Helmet: Head
a. Pedal: foot b. gun: hand c. chain: neck.c. Height: Mountain
a. Weight: age b. Speed: highway c. mineral: mine.d. Education: Development
Man: speeche. Song: Recite
b. child: growth c. exercise: youth
a. Author: bibliography b. Dancer: agile c. poetry: prose.
D. Write the sentence completion1. Despite all our questions about her new job, Tina was very ________________ .
(a. Allusive, b. Elusive c. Illusive)2. I could not find any of the references you__________________ in your research.
(a. Cited, b. Sited).3. John seemed rather_______________in the movie, (a. Disinterested, b.
Uninterested).4. Only when the expected return meets or _______________ the requiredexpense is
the risk considered worth taking in business, (a. Accedes, b. Exceeds).5. The current state of software contracting law makes it difficult to _____________
clients (a. Consul, b. Council, c. Counsel)
Answer all the questions. (5 Marks).Define Conflict. Is Conflict Necessary?What are the stress management techniques?What is Decision Making
What does Planning mean.Explain the term Leadership.
F. Write an Official letter