communication skills -amoeba

7/31/2019 Communication Skills -Amoeba

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First Impression?

It takes just a quick glance, maybe

three seconds, for someone toevaluate you when you meet for the

first time.


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Be on Time

Be Yourself, Be at Ease

Smile!

Be Open

Small Talk Be Positive

Be Courteous And Attentive


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Communication is not dependant

only on words it can also bethrough your body language and

tonality


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One sentence can Make a bigdifference..


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Assumption is communicationsgreatest enemy

Dont Assume


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Research shows, communication is

body language55%

words7%

style

38%


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Ways & effects of Communication

More Flexible, Less Accuratebut responsive(Grapevine/Rumors)

Informal

Less Flexible, More Accuratebut less responsive(JAGRITI)

Formal


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What is Communication

The art of getting your message acrosseffectively through:

Visuals leaves greatest impact

Body Language can make wonders

Spoken words first & simplest way

Written words reflects importance


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Types & Methods

Television, Newspaper,Magazines, Internet

Multimedia

Photographs, Paintings, Videos,Film

Visuals

Facial expressions, Actions, VoiceTone, Silence, Stance

Gestures

Conversations, Interviews,

Phone Calls, Requests

Spoken

Letters, Memos, ReportsWritten


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Communication : The Flow

Sender ReceiverMessage

Feedback

Channel

Perception

DeliveryFormulating

Response

Understanding


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Barriers to Effective Communication

Personal Barriers

Your style and character (rude, polite, shy, outspoken) Preparation & presentation

Lack of clarity (pronunciation, pitch, etc.)

Lack of credibility

Timing

ProperPronunciationCommunication Help Pen

Buffalo Career Guest

Colonel Buffet Bouquet

Rendezvous Bulb Fax

Prakash Pradeep Chandrajeet


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Barriers to Effective Communication

Organizational Barriers

Culture

Environment

Size & structure

Pace of activity

Process Barriers Channel/Medium

Irrelevant Information loading

Lack of Response or Feedback

Inappropriate Questions


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Overcoming the Barriers

Say to yourself, I will get Response

Come up with a topic for discussion everyday

Start improving upon pronunciation

Develop habit of reading start with the English newspaper / Comics

Understand first, then communicate

Dont be afraid of asking questions

Effective Communication

Is scarcer than quality water

Is measured by results or actions

Does not need to be very complex Is aimed at informing others

Is complete and clear


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SPEAKING SKILLS

A wise man reflects before be speaks;a fool speaks, and then reflects on

what he has uttered.

- French Proverb.


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Take initiative

Be polite

Be pleasant (smile, jokes)

Be clear and concise (tone, accent, emphasis, pronunciation)

Cite negative opinions honestly, but in a positive manner

Seek Feedback

While Speaking In-Person

While Speaking over Phone Write down in advance what you want to say and in what order

Smile

Speak slowly

Always be polite and friendly For long messages, follow a script

Get confirmation

Monitor your time


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Facial ExpressionsGestures

Posture

When the mouse laughs at the cat there is a hole nearby.-Nigerian proverb

Body Language


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Body Language

Frustration

Clearing throat, "whew" sound,

Whistling, smoking, pinching fleshcovering mouth, jiggling money or keys,tugging ears, wringing hands.

Short breaths, "tsk" sound,

tightly clenched hands,wringing hands, Fist like gesturespointing index fingerrubbing hand through hairrubbing back of neck.

Nervousness

Confidence

Steepled hands, hands behindback, back stiffened, hands incoat pockets with thumb out,hands on tapels of coat


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Defensiveness

Arms crossed, sidewaysglance, touching-rubbingnose, rubbing eyes, buttoned

coat, drawing away

InsecurityPinching flesh, chewingpen, thumb over thumb,biting fingernail

Cooperation

Upper body in sprinter'sposition, open hands, sittingon edge of chair, hand to facegestures, unbuttoning coat.

OpennessOpen hands,unbuttoned coat

Similarly there are many body languages.


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WRITING SKILLS

Write to be understood, speak to be heard, read to grow..

-Lawerence Clark Powell (American Writter)


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Clarity in Writing

Rs 1000000000

Rs. 10,00,00,000/-

Rs. 10 Crore

While Writing

Plan what you want to say in your letter/ report

Reread the letter when you have finished

Check spelling & punctuation, then send

Use simple language avoid ambiguous words


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While Writing

KISS (Edit the letter by cutting ruthlessly).Be kind to others eyes (font size, clarity)

Be creative (use tables, graphs)

Use the language YOU are better at

Visualize the reader when you are writing

Dont write unbroken paragraphs

Use numbered paragraphs to make cross-referencing easier

Punctuation plays the role of body language in writing

Use headings and subheadings.

Use ruled sheets instead of plain ones.

Dont print without thoroughly checking your sources.


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LISTENING SKILLS


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Listening why is it important?

Speaking

9%

16%

30%

45%


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to receive information

to understand effectively

to enhance clarity

to empathize

Objective of Listening is

So, while Listening

Avoid distractions

Do not interrupt unnecessarily Be active (show interest)

Paraphrase what youve heard

Throw an echo


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The Listener keeps looking at the speaker

The Listeners body is in open position

The listener is smiling with a pleasant &

encouraging expression

Listener looks relaxed but alert, neither tensenor slouching

Listener utters humming sounds

What Listening Looks like...


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PRESENTATION SKILLS

Our work is the presentation of our capabilities

- Edward Gibbon (England Emperor)


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(Bring out the presenter in you)

What is the biggest fear of all:

While Presenting

0

51015202530354045

Top Fears %

Top Fears %


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9 Steps to become a GooD Presenter

1. Audience Analysis (Who? What? When Where?)2. Set the Objectives

3. Research (Collect info to prove points, Boldly leave stuff out[facts & figures], refer back to objectives)

4. Prepare Compelling Presentation ( Introduce, Discuss, Conclude)5. Visual Aids (A picture is worth a 1000 words, Use proper media)

6. The rule of three

7. Rehearse, Rehearse, Rehearse If you fail to prepare, prepare tofail !! (Practice out loud, learn your script & Video yourself)

8. Delivery (Be confident, 2-way comm, E2E contact, relatepersonally, Control your Speech [pace, Volume & Voice],Remember to breathe, Posture, Fiddling[Dont do it], Smile,Gestures & Movements)

9. Questions are good (Always say Thank you)


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I HEAR, I forget

I SEE, I rememberI DO, I understand

Keep in mind: Winners Never Quit and

Quitters never win

THANK YOU

communication skills -amoeba

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