communication presentation e
TRANSCRIPT
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Prepared By:Mohamed Salah El DeinMBA – Cairo University
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Learning Objectives1. Definition of Communication2. Components of Effective Communications3. Characters of Effective Verbal Messages4. Importance of Non Verbal Messages5. Importance of Paraverbal Messages6. Definition of listening7. Difference between listening & hearing8. Levels of listening9. How to be active listener10. Barriers of effective communication
M. Salah
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On a daily basis we
work with people who
have different opinions,
values, beliefs, and
needs than our own.
M. Salah
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The ability
to exchange
ideas with
othersM. Salah
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Due to the rapid growth of technology & to match the continuous development in the world market, the HR department will begin to apply a new ERP system.
Each employee is kindly required to submit his full name, section, department, direct manager’s name & department manager’s name to HR department before the fifteenth of April 2013 as the HR member will start to enter all these data into the new system. The new system will be applied by the first of May 2013 & any employee who isn’t included in this new system won’t receive his salary.
M. Salah
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CommunicationCommunication
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Communication Involves Three Components:
1. Verbal Messages - the WORDS we choose
2. Paraverbal Messages - HOW we say the words
3. Nonverbal Messages - our BODY LANGUAGE
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In order to communicate effectively, we must use all three components to do 2 things:
1.Send clear, concise messages.
2.Hear and correctly understand messages someone is sending to us.
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Effective Verbal Messages:
1. Are brief, succinct, and
organized
2. Are free of jargon
3. Do not create resistance
in the listener
M. Salah
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We can choose words that normalize the
issues and problems and reduce resistance.
Phrases such as
"in some districts, people may . . ."
"it is not uncommon for . . ."
"for some folks in similar situations"
M. Salah
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Due to the rapid growth of technology & to match the continuous development in the world market, the HR department will begin to apply a new ERP system.
Each employee is kindly required to submit his full name, section, department, direct manager’s name & department manager’s name to HR department before the fifteenth of April 2013 as the HR member will start to enter all these data into the new system. The new system will be applied by the first of May 2013 & any employee who isn’t included in this new system won’t receive his salary.
M. Salah
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M. Salah
Starting from May 2013, salaries will be
paid according to the data in the new ERP
system, So each employee is kindly
required to submit the following table &
pass it to The HR department before 15th of
April 2013Name
Section
Department
DirectManager’s
name
Department Manager ‘s name
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Nonverbal messages are the primary
way that we communicate emotions
Body language is nonverbal
communication that involves body
movement and gestures.M. Salah
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M. Salah
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How you hold and move your hands and
fingers are particularly insightful in reading
people and make communication more
easily
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They are types of nonverbal
communication that can have an
effect on business relations.
M. Salah
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Researchers have found that
people can identify with great
accuracy Seven separate human
emotions, even after seeing only
facial and eye expressions
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SADNESS
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INTEREST
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M. Salah
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Paraverbal communication refers to the
messages that we transmit through the
tone, pitch, and pacing of our voices.
It is how we say something, Not
what we say.
M. Salah
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For example, the statement, "I didn't
say you were stupid" has six different
meanings, depending on which word is
emphasized.M. Salah
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M. Salah
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When we are angry or excited, our speech
tends to become more rapid and higher pitched.
When we are bored or feeling down, our speech
tends to slow and take on a monotone quality.
When we are feeling defensive, our speech is
often abrupt.
M. Salah
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M. Salah
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When a person sends a message with conflicting
verbal, paraverbal and nonverbal information,
The nonverbal information tends to be believed
M. Salah
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The Importance of Consistency
If this person told you that:
I am alert & don’t wanna
sleep,
Will you believe him
?????????????????????????
M. Salah
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RECEIVING MESSAGES
M. Salah
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LISTENING
How well you listen has a major impact on
your job effectiveness, and on the quality of
your relationships with others.
M. Salah
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WHY WE ARE LISTENING ??
We listen to
1.Obtain information.
2.Understand.
3.For enjoyment.
4.Learn.
M. Salah
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ListeningListening
Research suggests that we
remember between 25 % and 50 %
of what we hear.
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Receiving the speaker’s message
If you didn’t receive the message , means …
You didn’t listen
M. Salah
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ACTIVE LISTENING
Active listening is a skill that can be
acquired and developed with
PRACTICE. However, this skill can be
difficult to master and will, therefore,
take time and patience.
M. Salah
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What’s the difference between
LISTENING
&
HEARING
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Signs of Active Listening
M. Salah
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NON-VERBAL SIGNS
People who are listening are more likely to
display at least some of these signs.
However these signs may not be appropriate
in all situations and across all cultures.
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Although some positive
words of encouragement may
be beneficial to the speaker
the listener should use them
sparingly so as not to distract
from what is being said or
place unnecessary emphasis
on parts of the messageM. Salah
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Remembering a few key
points, or even the name
of the speaker, can help to
reinforce that the
messages sent have been
received and understoodM. Salah
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The listener can demonstrate
that they have been paying
attention by asking relevant
questions and/or making
statements that build or help to
clarify what the speaker has
said. M. Salah
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Using your own
words to
express the
Speaker’s Idea
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Attacking , this includes :-
- Interrogating , give example …..
- Criticizing , give example …..
- Blaming , give example …..
- Shaming , give example …..
M. Salah
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Verbal Communication Barriers
"You Messages“ this includes,
Moralizing
Preaching
Advising
Diagnosing
Example ……………..M. Salah
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Verbal Communication Barriers
Showing Power, this including
Ordering, directing
Threatening,
Commanding
"If you don't voluntarily agree to this evaluation we can take you to due process.
Go ahead and file a complaint if you want to."
M. Salah
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Verbal Communication Barriers
Other Verbal Barriers like
1.Shouting
2.Name calling
3.Refusing to speak.
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Role Plays• One person should talk about something they enjoy
doing, such as a hobby. The other person, without speaking, should use body language to convey a negative response, such as crossing her arms, looking at something else, fidgeting, and rolling her eyes. After a minute or two, switch roles and repeat. At the end, discuss how it made the person speaking feel. Focusing on negative nonverbal responses helps you to become aware of them in your own behavior and to avoid them when communicating.
Read more: http://www.livestrong.com/article/306574-free-effective-communication-skill-exercises/#ixzz2KlDEOm6A
M. Salah
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Effective communication
• Effective
communication is
your vehicle to
success
• Are you ready to
drive it ???????
M. Salah
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Sources
• http://www.directionservice.org/cadre/section4.cfm• http://www.mindtools.com/pages/article/Body_Language.ht
m• http://listverse.com/2007/11/08/25-examples-of-body-langu
age/• http://www.skillsyouneed.com/ips/active-listening.html
M. Salah