Communication Manager - How to set Music-on-Hold using an external device

Author: Massimo Croci

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Details

Avaya Aura all releases

Communication Manager (CM) all releases

This guide 'll help you to set Music-on-Hold for Avaya Aura systems using an external audio devise through Communication

Manager.

For different ways to set Music-on-Hold, see F105002.

For uploading audio files to the system, its possible to use VAL manager software instead of FTP, for details see F104071.

At the end, there are several appendices if you want to go deeper with Avaya Aura knowledge.

In order to help readers, I used:

user@server> as CLI prefix of MGC;

Command: as CLI prefix of CM;

Strings to be typed are light green colored, all customizable generic names in italic light green;

Comments between {{ }}, note in NOTE: and important thing to remember in REMEMBER

https://crocimassimo.files.wordpress.com/2015/06/F105002.pdfhttps://crocimassimo.files.wordpress.com/2015/06/F104071.pdf

Table of Contents:

>>>01) Prepare the audio file to be uploaded in the correct manner

>>>02) Put your file on the external device

>>>03) Look for a free port in the system to plug the external audio device

>>>04) Look for all Audio groups and the Companding Mode

>>>05) Set the external device as music source

>>>06) Save translation and log off

>>>07) APPENDIX A: Companding Modes settings in the Aura system and encoding for Music-on-Hold

>>>08) APPENDIX B: Take a look to your Avaya Aura system

Suppose that an end-user sent New_Announcement_2.wav audio file via mail and asked you to put it on an external device

(ex. CD / DVD player, MP3 player, analog device) in order to be used as Music-on-Hold in Avaya Aura system..

>>>01) Prepare the audio file to be uploaded in the correct manner

Avaya Aura systems work properly with .wav files CCITT G.711 -Law / CCITT G.711 A-Law encoded.

If you dont know how to encode, see step >>>07) APPENDIX A

In case the external device is a CD / DVD player: no problem, you can burn . wav files on a CD / DVD

In case the external device is an MP3 player: make sure this player can work with . wav files

In case the external device is a analog: make sure this it can work with . wav files

REMEMBER: If the file is in a different format, please, convert it into .wav using an appropriate name.

Audio file names cannot contain blank spaces, nor any of the following characters:

Period (.)

Comma (,)

Colon (:)

Asterisk (*)

Question mark (?)

Less than ()

Forward slash (/)

Backward slash (\)

The filename itself is case sensitive, but the file extension .wav must be lowercase.

Messages that are recorded in this format occupy 8 KB per second of file space for each second of recorded speech.

For example, a 10 seconds message creates an 80 KB .wav file.

In this guide we ll use new_Annoncement_encoded_2 as name for the encoded .wav audio file.

After proper encoding/ transcoding, burn the CD / DVD , upload the file to the MP3 player or the analog device.

>>>02) Put your file on the external device

For CD/DVD player, burn the CD/DVD. For MP3 player, transfer the audio file via USB.

>>>03) Look for a free port in the system to plug the external audio device

>>03a) Connect to Communication Manager on the MGC

See F104616.

For details regarding MGC, see F204301.

>>03b) Look for all CP-MG cabinets and VMM-MG cabinets present in the system

See F105920 .

>>03c) Attach the external audio device to the system

Now you can attach your external device to a free analog port on the CP-MG cabinet or VMM-MG cabinet.

Get a 3.5mm connector (like headphone one from MAPLIN or any other shop and plug cable it to RJ11 connector) then plug into

analogue free port.

https://crocimassimo.files.wordpress.com/2015/06/F105920.pdfhttps://crocimassimo.files.wordpress.com/2015/06/F204301.pdfhttps://crocimassimo.files.wordpress.com/2015/06/F104616.pdf

>>>04) Look for all Audio groups, Music-on Hold groups and the Companding Mode

>>04a) Look for all Audio groups present in the system and all VAL and Virtual VAL inside

See F105958.

>>04b) Look for the Companding Mode Set in the system

See step >>>07) APPENDIX A

>>04c) Add your external device present to all Audio groups

NOTE: in Audio groups, an external device has always the format MMMSS, where MMM is the VMM-MG cabinet (Branch or

Remote) or the CP-MG cabiner and SS is the analog port used for conncetion {{ so 001V822 means MG 001 has an

external device connected to port 822 }}.

Press F1 and type

Command: change audio-group number_of_the_audio_group {{ ex. change audio-group 1 }}

press ENTER.

https://crocimassimo.files.wordpress.com/2015/06/F105958.pdf

On the firs free row, type

as AUDIO SOURCE LOCATION : analog _port _of_the_external_device {{ ex. 001V822 }}

and press F3 to save.

Press F1 and type

Command: display audio-group number_of_the_audio_group {{ ex. display audio-group 1 }}

press ENTER.

REMEMBER: On existing Audio groups, each alphanumeric code is the name of external audio device, Virtual VAL or VAL.

You should see something like below

here there are two Virtual VAL (001V9 and 002V9) and your external audio device (row 3)

Remember to do the same for all Audio groups present (its mandatory for Audio group 1 but its better if you perform for all).

>>04d) Look for all Music-on-Hold groups present in the system (for CM R3 and R4 only)

Some CM releases use MOH (Music-on-Hold) groups instead of Audio groups.

press F1, type

Command: list moh-analog-group

and press ENTER. Youll see a list of all MOH groups present in the system.

For adding a board or an external device to a MOH group, press F1, type

Command: change moh-analog-group number_of_the _grup_you_want_to_add_the_external_device

{{ ex. change moh-analog-group 1 }}

and click ENTER. On the first free row, type

as MOH SOURCE LOCATION : analog _port _of_the_external_device {{ ex. 001V822 }}

and press F3 to save. Press F1, type

Command: display moh-analog-group 1

and press ENTER. You should see something lie below.

>>>05) Set the external device as music source

>>05a) Set music-sources (for CM R3 and R4 only)

Press F1 and type

Command: change music-sources

and press ENTER, on the first free row insert

as Type : music

as Source : port analog_port_you_plugged_the_external_device {{ ex. port 001V822 }}

as Description : what_you_prefer {{ ex. CD player }}

and press ENTER, type

Command: display music-sources

and press ENTER.

>>05b) Set COR

Press F1 and type

Command: change cor class_of_restriction _you_want_to_use {{ ex. change cor 1 }}

and press ENTER, on Page 1 set

as Hear System Music on Hold : y

press F1 and type

Command: display cor class_of_restriction _you_want_to_use {{ ex. display cor 1 }}

and press ENTER, you ll see something like below

>>05c) Set system parameters

press F1 and type

Command: change system-parameters customer options

and press ENTER, on Page 1 set

as Music/Tone on Hold : music

as Type : port

as Name : analog_port_to_plug_the_device {{ ex. 001V822 }}

as Music (or Silence) on Transferred Trunks Calls? : all

and press F3 to save. After type

Command: display system-parameters features

and press ENTER,

>>05d) Set multiple Tenants for more music sources

In case of multiple tenants (Since tenant partition is enable is possible more than one music source) only, click F1 and type

Command: change tenant number _of _the_tenant_you _want _to_ use {{ ex. change tenant 1 }}

and press ENTER, on Page 1 set

as Music Source : number_of_the_Source _setted_ above {{ ex. 2 for the Audio group 1 or 3 for port 001V822 }}

Press F3 to save and type

Command: display tenant number _of _the_tenant_you _want _to_ use {{ ex. display tenant 1 }}

and press ENTER, you should see something like below

Now the external device is ready to be used for Music-on-Hold

>>>06) Save translation and log off

Type

Command: save trans all

press ENTER, after type

Command: logoff

press ENTER, press ENTER again (be sure y is already selected), type

user@server> exit

and press ENTER.

>>>07) APPENDIX A: Companding Modes sett