communication is the way information is sent and received business success depends on clear and...
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![Page 1: Communication is the way information is sent and received Business success depends on clear and effective communications within and between organisations](https://reader038.vdocuments.site/reader038/viewer/2022110303/55171507550346fe558b55a3/html5/thumbnails/1.jpg)
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• Communication is the way information is sent and received
• Business success depends on clear and effective communications within and between organisations
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• Easy to understand and free of jargon
• Sent by an approved method
• Sent to the right person
These depend on the sender making sure that the message is:
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• Most commonly used method of communication for quick one-to-one discussions
• Connection available from various companies
• Telephone systems hold, transfer and divert calls
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• Dial directory enquiries • Dial 153 international
numbers• Charge for this service
Directory Enquiries
• Dial 1471 to find out who called you• Telephone number can be with
held by person dialling
Call Return
• Displays the number of the person calling• Telephone number can be
withheld by person dialling
Caller Display
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• Calls can be made from a public call box and charged against the owner’s bill
Charge Card
• The recipient pays• Calls are arranged through
operators• Additional charge for this
service
Transfer Charge(Call Collect)
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• Messages Inbox
• Call Divert
• Internet Access
• Quick Dial
• Text Messages
• Security Access
• Phone Book
Features:
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• A specialised type of e-mail
• A computer-linked system for recording, storing and forwarding telephone messages
• Messages are spoken and left in a voicemail box
• Is protected by a PIN number
• The system indicates when messages are waiting to be read
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Problems:
• Callers can be kept waiting while trying to contact someone
• System is impersonal
• Some callers may not want to leave messages
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• A Local Area Network (LAN) where computers are connected
• Allows internal communication totake place
• Data is exchanged without the need for Internet access
• In-house web pages can be used
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• Communication is limited to internal use
• Communication with other branches may not be possible
Problems:
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• Inexpensive to operate
• Easily carried
• Beep or vibrate to alert users
• Used by people who need to be contacted quickly
Small hand-held devices which alert users wheninformation has been received
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• May be lost due to size
• Messages sent are limited in size
• Allow only one-way communication
Problems:
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• Operates through a loud speaker system
• Useful for announcements and general messages
• Can be hard to hear
• Relatively cheap to operate
• Useful for large gatherings of people
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• News • Weather
• Finance • TV Listings
• Holidays • Movies etc
• Road Reports • Exchange Rates
Information includes:
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• Store information relating to appointments, meetings etc
• Customers’ and suppliers’ details
• Inform staff of important dates, times etc
• Keeps a central record of meetings
Used to:
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• Equipment failure
• Information must be constantly updated
• Wrong information may be communicated
Problems:
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• Provides a permanent record
• Inexpensive
• Often used between businesses
• Prepared using house style
• Slower than electronic mail
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• An internal method of communication
• A short note from one person to another
• Prepared using an acceptable house style
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• Internal request for goods to be bought or issued from stock
Requisition
• Sent by the seller to the buyerLetter of Enquiry
• Sent to a supplier requesting information about goods or services
Order
• Buyer can check order with delivery note• Sent with the goods being delivered• Copy is signed and returned as proof of
delivery
Delivery Note
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• Sent by the seller to the buyerOrder
• Sent buy the seller to the buyer• Gives details of what was bought
including price
Invoice
• Sent by the seller to the buyer• Acknowledges the receipt of returned
goods
Credit Note
• Sent by the seller (usually at the end of the month)• Advises the buyer how much they owe
and how much they have paid that month
Statement
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Quotation
Order
Delivery Note
Invoice
Credit Note
Statement
Letter of Enquiry