Communication

GET OUT A PIECE OF PAPER

BEFORE THE BELL RINGS

Journal

1.How did the story change from the original story that I read?

2.What are rumors or gossip?

Interpersonal Communication involves the exchange of thoughts, feelings, and beliefs

between two or more people.

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Body language is a form of nonverbal communication.

Examples of nonverbal communication:•raised eyebrows might indicate curiosity,

surprise, interest•drooping shoulders might indicate sadness,

insecurity or fear•smiling and nodding encourage communication•frowning and crossing arms tightly across the

chest discourage communication

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If your words and body language don’t communicate the same message, a mixed message occurs.

Example of a mixed message:“I’m not angry,” but your frown and clenched jaw convey a different message.

Your body language gives your true feelings away.

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Communication ToolsAn “I” message is a statement in which a person uses the pronoun I to express an opinion or comment. Using the pronoun “you” places blame on the other person and often causes hurt or angry feelings. “I” messages state the situation, how you feel about the situation, and an explanation for your feelings.

Example:“You” message: “You never come to class on

time.”“I” message: “I would like you to come to class on

time.”Page 43

Speaking Skills1. Use “I” messages.2. Make clear, simple messages.3. Be honest with thoughts and feelings.4. Use appropriate body language and eye contact.

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Listening SkillsActive listening is hearing, thinking about, and

responding to the other person’s message.

1. Use appropriate body language.2. Use conversation encouragers.3.Mirror thoughts and feelings.

(Feedback: a response by the listener to what the speaker has said.)

4. Ask questions.

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Conflict is a disagreement between people with opposing viewpoints, ideas, or goals. A conflict does not have to result in a winner and a loser. The best solution to conflict is when compromise is achieved.

Three common reasons for conflict:•Conflict over resources•Conflict over values•Conflicts involving emotional needs

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Conflict ResolutionConflict resolution involves solving a disagreement in a way that satisfies both sides. The key to conflict resolution is having respect for the other person’s rights.

Principles to Conflict Resolution•Communication skills•Self-control•Cooperation•Compromise: give up something in order to reach a solution that satisfies everyone•Focus on the problem not the other person Page 46

Communicating in a Conflict

D escribe the facts ---------------------- “When you…”E xpress your feelings ----------------------- “I feel…”A ssert yourself by stating what you want or need ------ “I need…”R einforce the positive and negative outcomes ----------

“Because…”

M indful ---------------- Stay focused on the topic.A ppear confident .N egotiate -------------------- be willing to give to get.

Write this on page 46

ExampleWhen you took my IPOD I felt angry and upset. I need

you to not go into my room without asking because

that’s my space and its my IPOD.

(I need to you to tell mom and dad because my IPOD

is broken and I want it fixed.)

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If a conflict cannot be solved between two people, mediation may have to be used. Mediation is a process in which a third person, a mediator, helps those in conflict find a solution. A mediator will listen to both sides, ask questions to clarify issues, and then suggest possible solutions that satisfy both sides.

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Conflict Scenarios pg. 47.Answer the questions on a separate piece of paper.

For each scenario write a DEAR script as one of the characters. (Ignore the questions at the top of the page for today.)