communication enhancements for success...glossophobia-most common social anxiety disorder “from...
TRANSCRIPT
Communication
Enhancements for
Success
Problem Solver
Excellent Communication
Success
SUCCESS IN OUR ROLES
- Listening
- Writing for the
Digital Age
- Public Speaking
Listening
Listening- What most of us think
84% of people think they are “Above
average listeners”
Not talking when others are speaking
Letting others know you are listening through
facial expressions and sounds
Being able to repeat back
The Art of ListeningLISTENING
TO
RESPOND
Bad Habits: Interrupting
Bad
Habits:
Stage
Hogging
Bad Habits:
Pseudo-
Listening
Bad Habits:
Insensitive
Listening
Bad Habits: Distracted Listening
Listening is the “other side” of
CRUCIAL CONVERSATIONS
PREPARE LIKE IT
IS A RACE-because big important
conversations are like
races….We need to WIN
and WINNING is getting
the most from the
conversation/walking
away with insight and
learning!
EXERCISE:
A role- Talker
• Talk for 3 minutes about something that happened to you in the last year that was interesting.
• Convey 3 to 5 key points
B role- Listener
RESULTS
Four Steps to Better Listening:
Listening
Prepare Physically
PREPARE
Physically
Remove your computer
Get out paper and pen
Get comfortable
Take a few deep breathes
Remove your phone
Bad Habits:
Impact of Cell Phones
Four Steps to Better Listening:
Listening
Prepare Physically
Prepare Mentally
PREPARE
Mentally
Clear your mind from
distractions- consciously put
other issues “in a box with a
lid”
Arrive early
Go over in your head how
you are going to be focused
on “listening and learning”
Four Steps to Better Listening:
Listening
Prepare Physically
Prepare Mentally
Create Synergy
Create Synergy:
Listen patiently
Be curious
Don’t interrupt
Take notes
Make eye contact
Nod and smile
Watch for emotions
Make the talker know you are invested in the conversation
Four Steps to Better Listening:
Listening
Prepare Physically
Prepare Mentally
Create Synergy
Ask Questions
• Gently Challenge assumptions, but in a constructive way
• Make the talker feel supported
• Don’t try to jump in and solve
• Ask for more information in open ended questions• “Can you tell me
more about XX”
• “Can you elaborate on XX”
• Why do you think XX”
Active Listening
Being an active
listener will provide
energy,
acceleration,
height and
amplification for
the conversation
Sources:
• Jack Zenger & Joseph Folkman, “What Great Listeners Actually Do”,
Harvard Business Review
• Melissa Daimler, “Listening is an Overlooked Leadership Tool “ Harvard
Business Review
• Ralph G Nichols and Leonard A. Stevens, “Listening to People”, Harvard
Business Review
• Mindful Listening- Harvard Business Review Emotional Intelligence Series
Writing for the Digital Age
E-mails our favorite part of the day
o 269,000,000,000average number of e-mails
sent per day
➢ 121 average number of e-mails an
individual receives each day
28% of an individual’s day is spent
on e-mails
You might respond to these stats by
grabbing a venti sitting at your
computer and, ‘attacking’ your
inbox each morning, sending e-mails as quickly
as you can…
As of 2018, 67% of emails
are read on a
mobile device.
On average, people
spend 8 to11 seconds
reading an e-mail.
And, your e-mail is 1 of the 121 your recipient has to read that day.
Your audience also has an 8-second attention span.
If you’re not intentional with how you write that e-mail and make your point
quickly…
PART by PART- SUBJECT LINE
• SUBJECT LINE- Best way to ensure your e-mail is read
GOOD- Brief Summary of the e-mail point
“Client Report- Send revisions by 5PM”
“Need dates to schedule client meeting”
BAD-
“Important”
“For your Review”
“ Question”
PART by PART- INTRODUCTION
• GETTING STARTED- Introduction
GREETING
- By name if you can, people spend 5 more seconds with name
- Otherwise generic
PLEASANTRY-
- you can skip if you e-mail frequently
- otherwise- one sentence (“I hope this note finds you well”)
PART by PART-BODY
• BODY- Main PURPOSE
ONE PURPOSE ONLY
That
sounds
easy. I will
do it NOW!
BLOT- “Bottom Line on Top”
BLOT right after pleasantry
Don’t bury it or it can be overlooked•
CALL TO ACTION-
- Briefly describe how and when to respond
Bad example- “Can you take care of this”
“Let me know what you think”
Good Examples- “Please respond with your changes to this document by 10
AM on Friday Dec 1”
PART by PART- CLOSING
• CLOSING-
Brief polite Phrase
- “Thank You”
- “ I look forward to your response”
Is it “8
second”
ready??
Final Check-
- Proof read
- Check for attachments
Sign-Off
- formal or informal
- include all your contract information
ADDITIONAL TIPS- “8 second ready”
KEEP BODY CLEAN AND CONCISE-
Incorporate the hyperlink into a word
THIS: You may find this technical writing resource useful in preparing the report.
NOT THIS: You may find this resource useful in preparing the report:
http://www.instructionalsolutions.com/blog/technical-writing-engineers
Use color (only one color)
Use
Bullets vwru
italics
underlining to draw attention to important parts
Exercise
Which e-mail is likely to stay in your inbox for two weeks?
MOBILE NOTES
Images that you clip
may not show up
Color may not show
up
Attachments may
not be viewable
Effective Speaking to Groups
Glossophobia-
most common Social Anxiety Disorder
“from slight nervousness
to paralyzing fear and panic”
Effective Speaking to GroupsMost of us are reluctant
Mindset
MINDSET
STOP THE NEGATIVE SELF TALK
FACE YOUR FEAR
LEARN TO CONTROL THE FEAR
WHAT IS THE WORSE THING THAT
CAN HAPPEN
Mindset
Shift Focus
NO: I am being tested or judged
YES: I am communicating something that
will benefit people
Mindset
Shift Focus
Professional Help
Professionals are worth the investment
• Expensive but worth it
• You might not need much time
• If cost is an issue, consider trading time
Mindset
Shift Focus
Professional Help
Content/
Storytelling
WHEN TO SPEAK/WHAT TO SPEAK ABOUT
Content ExpertPassionate
CONTENT DEVELOPMENT
Intro
•Common Ground
•Hook/why should they listen
STORY
STORIES
STORY
Close
•Bring it all together
•End strong
Support
•Truths
•Application
STORY
SPREADSHEET
Share some trivia/little known facts/data[If it works into your presentation]
Mindset
Shift Focus
Professional Help
Content/
Storytelling
Repetition
• Say Yes
• Tell people you are available
Practicethe
craft
• Lock down 1 month before
• Practice 3 times per day
• Video
• Practice audience
Practicethe
piece
Be prepared. (Practice).
CALMING TECHNIQUES
FIGURE OUT WHAT WORKS FOR YOU
o SONG
o Focus on a success
o BREATHING
CRANK
CONFIDENCECRUSH
DOUBTS