CommunicationCharmi Shah (146)

Madhur Telang (171)

Sriraj Shetye (158)

Anusha Shetty (156)

Radheya Tendulkar (124)

Natasha Rajadhyaksha (127)

Shruti Sawant (144)

Guarav Pradhan (125)

What is communication?

• The exchanging of information by speaking, writing, or using some other medium.

• Information can be – Ideas / Thoughts– Emotions– Views

Good Communication Skill

Bad Communication Skill

Origin Of Job Interviews

Evolution

Prehistoric

Pigeon Post

Postal Service

Telephone

Internet

WhatsApp

How the Communication Process Works

Encoding Decoding

Forms and levels of FeedbackPrescriptive Feedback

Individual Feedback

Evaluative Feedback

Group Feedback

Barriers to communication

Physical

temperature and

humidity

noise

defects in communication

system

time and distance

wrong selection of

medium

Misinterpretation of words

Difference in language

Use of jargonBy-passed

instructions

Semantic

Cross Culture

Non Verbal Stereotype

DIFFERENT PERCEPTION

CLOSED MINDED

POOR RETENTION

HALO AND HORN EFFECTEMOTIONS

IMPATIENT

SLANTING

SOCIO-PSYCHOLOGICAL BARRIER

Organizational

Toh iss Diwali aap kise khush karenge

Discriminative listening

Evaluative listening

Empathic listening

Appreciative listening

Advantages of Listening

Helps to obtain

information

Develops better

relations

Helps to know the

organisation

Helps to solve

problems

Provides encouragement

Helps in decision making

Helps to share

experiences

Helps in framing

plans and policies

Be interested ConcentratePut the

speaker at ease

Be open-minded

Avoid interruptions

Tips for effective listening

Barriers to effective listening

Marginal listening

Noise

Emotional problems

Language barrier

Fake listening

Intellectual listening

Preconceived notions

Dislike of the speaker

Bibliography

Thank You