communicating for results 9e 10 key ideas communication skills needed by team members define team...

Communicating for Results

9e

10Key Ideas

•Communication skills needed by team members•Define team member roles•Describe leadership types•Identify leader responsibilities

Informative Presentations

1Copyright Cengage © 2011

Consider this . . .Consider this . . .

The real test of leadership lies The real test of leadership lies not in the personality and the not in the personality and the behavior of the leaders, but in behavior of the leaders, but in the performance of the groups the performance of the groups they lead.they lead.Bass & Stodgill, Handbook of Leadership, Free Press, 1990, p. 39


Leadership in Hurricane KatrinaLeadership in Hurricane Katrina

Read or describe the case study Answer the following questions:

What factors made handling evacuees difficult?What leadership style did Brown use and was it appropriate?What organizational model describes FEMA and what role did the model play in the disaster?

LEE CELANO/Reuters/Corbis

Copyright Cengage © 2011 3

FEMA Case StudyFEMA Case Study

Communication SkillsCommunication Skills

Commitment and participationActive listeningOpen-mindednessFlexibility


Commitment and ParticipationCommitment and Participation

Be committed to meetingsPrepared for meetingsSupport majority opinion when a

decision is reached even if you disagree


Active listeningActive listening

Receive the speaker’s total messageInterpret the speaker’s meaning

closelyCheck the interpreted meaning for

accuracy


Personality typesPersonality types

Extroversion – Comfortable with interpersonal

relationshipsSociable and talkative

Agreeableness Focusing on Team goalsCooperative and trusting

Emotional StabilityHow secure the team member is Calm and enthusiastic

Personality factors important to groups include . . . Personality factors important to groups include . . .


Personality typesPersonality types

Conscientiousness Focusing on getting team goals done Responsible and dependable

Open to experienceBroad range of interestsCreative and imaginative

Personality factors important to groups include . . . Personality factors important to groups include . . .


Open-mindednessOpen-mindedness

Listen with an open mindRespect the views of othersReach a decision that benefits the

entire group or company


Group Task FunctionsGroup Task Functions

Initiate Give information Seek

information Give opinion Seek opinion

Elaborate Energize Review Record


Group maintenance functionsGroup maintenance functions

EncourageHarmonizeRelieve tensionGatekeep


Dysfunctional behaviorsDysfunctional behaviors

Blocking

Aggression

Storytelling

Recognition

seeking

Special-interest pleading

Distracting

Withdrawing

Dominating

Confessing

Copyright Cengage © 2010 12

Handling dysfunctional behaviorsHandling dysfunctional behaviors

Plan opening remarks carefullySeat the person next to the leaderAvoid direct eye contactAssign dysfunctional members

specific tasksAsk members to speak in a specific

order


Handling dysfunctional behaviorsHandling dysfunctional behaviors

Break in when person displaying dysfunctional behavior stops to summarize and go on

Place extremely talkative members between two extremely quiet members

Encourage withdrawersGive praise and encouragement when

possible14Copyright Cengage © 2011

Leadership TheoriesLeadership Theories

Behavioral theoriesSituational TheoriesRecent Theories


Behavioral theoriesBehavioral theories

TraitFunctionThree-dimension


Trait Theory of LeadershipTrait Theory of LeadershipSuccessful leaders are more likely to be . . .Successful leaders are more likely to be . . .

Ambitious Trustworthy Motivated Self-confident Knowledgeable Creative

Problem: Problem: Can these traits be learned in a Can these traits be learned in a reasonable length of time?reasonable length of time?

Unlikely!©

Jaso

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is17Copyright Cengage © 2011

Function Theory of LeadershipFunction Theory of Leadership

“Any time you perform a task or

maintenance function, you are the leader

for that period of time.”

Task & maintenance functions Task & maintenance functions CAN BE learned in a CAN BE learned in a reasonable length of time!reasonable length of time!

Thank goodness!

Basic task & maintenance functions needed for group success . . Basic task & maintenance functions needed for group success . . ..

© Jaso

n

Harr

is


Three Dimension TheoryThree Dimension TheoryAuthoritarian Style

Central authority figureHigh degree of controlMinimal member participation

Democratic StyleDecisions made togetherMembers viewed as equals

Laissez-faire StyleLeaders not involved in decisionsBlind communication style


Situational theoriesSituational theories

Situational contingencySituational leadershipPath-goal


Situational Constituency theorySituational Constituency theory

Situation dictates leadership style

Leadership depends on:Position of power (powerful?)Task structure (organized?)Leader-follower relations (liked?)

Time is also a situational variableTime to reach a decisionTime to get group commitmentTime to implement the decision


Situational Leadership TheorySituational Leadership Theory

Delegating style

Participating style

Telling style

Selling or coaching style

Includes the following four styles . . .Includes the following four styles . . .

Dig

ital V

isio

n/G

ett

y Im

ag

es


Path-goal leadership theoryPath-goal leadership theory

Leader effectiveness depends on leaders abilities and group needs

Leader is responsible for assisting followers in attaining their goalsLeader provides needed directionDirection makes a path to the goals

clear


Recent theoriesRecent theories

Normative decision – step by step guide for selection decision making strategies

Transformational Inspire followers Articulate a vision Provide plan for attaining vision Mobilize commitment


Leader responsibilitiesLeader responsibilities

Lead virtual meetingsLead face-to-face meetings


Lead virtual meetingsLead virtual meetings

Select team members carefully Avoid micro-management Provide detailed training Encourage regular and

extensive communication

26Bru

ce A

yers

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Copyright Cengage © 2011

Inform members of meetings Select place for meeting Check that everything needed is in

place Welcome people as they arrive Start & end meeting on time

Leader in Regular MeetingsLeader in Regular MeetingsResponsibilities include . . .Responsibilities include . . .


Preview & stick to agenda Verify recorder is present Encourage discussion Ask questions skillfully See to task & maintenance

functions

Leader in Regular MeetingsLeader in Regular Meetings(Continued)Responsibilities include . . .(Continued)Responsibilities include . . .


Listen carefully Summarize Thank participants & audience Disseminate results

Leader in Regular MeetingsLeader in Regular Meetings(Continued) Responsibilities include . . .(Continued) Responsibilities include . . .


Communicating for Results

9e

10Key Ideas

•Communication skills needed by team members•Define team member roles•Describe leadership types•Identify leader responsibilities

Informative Presentations


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