communicating effectively with patients. will focus on: verbal and non-verbal communication asking...
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![Page 1: Communicating Effectively with Patients. Will focus on: Verbal and non-verbal communication Asking effective questions](https://reader036.vdocuments.site/reader036/viewer/2022071807/56649eba5503460f94bc22bd/html5/thumbnails/1.jpg)
Communicating Effectively with Patients
![Page 2: Communicating Effectively with Patients. Will focus on: Verbal and non-verbal communication Asking effective questions](https://reader036.vdocuments.site/reader036/viewer/2022071807/56649eba5503460f94bc22bd/html5/thumbnails/2.jpg)
Will focus on:
• Verbal and non-verbal communication
• Asking effective questions
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How do clients know we’re listening?
• Eye contact
• Nodding head
• Smiling or other facial reactions
• Verbal cues (“mm-hmm?”, “Oh?”)
• (Possibly) a touch on the hand or arm
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Types of Questions
• Open-Ended
• Closed
• Leading
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Open-Ended Questions
• Cannot be answered with a “yes” or “no”
• Cannot be answered with a specific piece of information (e.g., name, age, address)
• Should be used throughout treatment
• Particularly effective during intake and early stages of treatment for collecting as much information as possible
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Examples of Open-Ended Questions
“How are you?”
“Tell me why you’ve come to our clinic today?”
“How do you feel about knowing that you have TB?”
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Closed Questions
• Questions that can only be answered using “yes,” “no”, or with a specific piece of information
• Best used to obtain specific pieces of information
• Should be avoided at the beginning of treatment (except when seeking identifying information)
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Examples of Closed Questions
“Did you take your medication today?”
“How old are you?”
“Can you come to the office next week for a follow up appointment?”
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Leading Questions
• Masquerade as genuine questions, but have a “right” or “wrong” answer (according to questioner)
• Are patronizing and judgmental and should be avoided
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Examples of Leading Questions
“You don’t really think that’s a good idea, do you?”
“You’re not going to disappoint me by not taking your medication, are you?”