common errors when choosing a wfm solution
DESCRIPTION
The most common mistakes that individuals and companies make when selecting a workforce management system - be sure to avoid these!TRANSCRIPT
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The 6 Most Common Errors when Choosing a WFM Solution
Workforce Management Software
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• Ensure you find the right provider that communicates
professionally, and can meet your needs (customization
requirements, industry-specific needs)
• When communicating with the provider:
• Ensure you and your provider are on the same page in
terms of requirements (this will allow for a more honest
cost and timeline estimate)
WFM solutions are very complex, so make
sure to be perfectly clear about what you want
Communication Problems
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• Set a realistic timeline for your project, by considering:
• Time needed for communication: costly projects like this
require approval from upper management, who may take
time to analyze the decision
• The complexity of the system: complicated systems
require more time for training, to fully understand its use
• End-user adoption: the system cannot be integrated in the
company fully until the end-users are comfortable
Be patient – don’t rush the project, as it willundermine the potential benefits
Tight Deadlines
2
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• If similar companies in parallel industries have had
problems with implementing a WFM solution:
• Address these potential conflicts
• Find ways to prevent them from occurring
Don’t think that your company
will be “the exception”
Unrealistic Expectations
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• Implementing a WFM solution is a complex process
• Having an automated solution helps organize processes
and minimize errors, but it is not a fool-proof solution
Companies need to examine current
processes – if the policy itself is hard to
follow, it should be reassessed as a whole
Thinking it is an Easy Fix
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• It is very important to make informed decisions about
your WFM project
• Find out more information on pricing and timelines by
talking with:
• Partners, consultants, other companies in your industry
• Anyone who has overseen the implementation of a WFM
solution
Be knowledgeable about what you want,
and make educated decisions
Lack of Research
5
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• Using methods in the system that are uncommon can
lead to glitches; you may want to steer away from any
complex ideas altogether
• Complex modules and applications require more time for
implementation, training and end-user adoption
Be careful with customization
Too Much Complexity
6
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Thank You!
Avoid these common mistakes and find the perfect
WFM solution for you at www.synerionwfm.com!