commercial vehicle installment collection action goal & measurement

Action Goal & Measurement

PRESENTED BY:Abdur Rahman SagorDeputy Manager (Collection)Department of Receivable ManagementEnergypac power generation ltd

COLLECTION STRATEGIES IN ACTION GOAL

1PRO-ACTIVE COLLECTION STRATEGIESDebtor Payment Information – Payment Process, Debt Knowledge, Debtor Business Operations,, Incentives, Documentation, Analyses Debtor Payment. Influences

2DYNAMIC COLLECTION STRATEGIESProblems and Success, Statements, commitment, guideline, suggest, flow up, visit & reminder Letter

4LEGAL COLLECTION STRATEGIESJudgment in Default of Appearance

3AGGRESSIVE COLLECTION STRATEGIESPursue to payment, written notice & seize .

Goal is to accelerate the learning process to make effective contribution faster.

PRO-ACTIVE COLLECTION STRATEGIES

Accelerated learning process to understand the role, team, Company, policy and keep the line of collection

AGGRESSIVE COLLECTION STRATEGIES

DYNAMIC COLLECTION STRATEGIES

LEGAL COLLECTION STRATEGIES

Goal is to identify opportunities for short term and long term Involvement.

Over come Situational limitation for 2 installment key processes

• Structured collections approach.• Reminder Letter• Involve supervisee monitoring • Collate proper information customer vehicle

biasness & operator/Deriver• Follow-up VTS





Goal is to identify Tem involvement

2 installment due to key processes.

• Complete 2 written latter during 45 days’

• Supervisor negotiation• Tem involve and seize vehicle





Goal is to identify to Judgment in Default.

Sue or Not to Sue – Cost vs. Corporate Image Approach

• Create change plan• Engage managerial negotiation

STRATEGIES• Managerial team Visit customer with

family• Judgment in Default of Appearance to

forward Legal





K P I (2016-2017)# Line Manager / Team leader# (TRO) Territorial Recovery Officer

Part- A (Mark-50 out of 100)• Regular target must be achieve 100% - (as per management decision) (Management Decision)-mark-

30 (TRO & line manager) • End of the year overdue should be 0% (as per management decision) (Management Decision)-Mark-

20 (TRO & line manager)

Part- A (Mark-50 out of 100)• Departmental contribution-(Management Observation)-mark-10 /5 (TRO & line manager) • Problem solving-(Management Observation)- mark-10 (TRO & line manager) • Revenue-(Management Observation)-mark-10/5 (TRO & line manager) • Reporting system (Management Observation) mark-10 (TRO & line manager) • Timelines & discipline --(Management Observation)-mark-10 (TRO & line manager) • Field visit at least 10 days in a month-(Management Observation) - mark-10 (line manager)

Simply follow this responsibility to respected KPIs Metrics

1

Assessment:-Tasks KPIs MetricsSubmit Assessment- must be 7 working Days. Reporting , TimelyIf send through the Email, ensure original copy put in the file. Timely, Dept. Contribution Must be take Backup copy. Problem Solving

2Overdue & Customer related Notice: -Tasks KPIs Metrics

When 2 installment is overdue each customer to must be notice Timely,Problem Solving After vehicle seize, Ensure to release notice. Timely,Problem Solving

3

Vehicle Seize:-Tasks KPIs MetricsWithout 2 notices can’t seize any vehicle. Timely, Problem Solving When seize the vehicle to report one time. Reporting , TimelyEnsure the vehicle is store proper location. Reporting , Timely

If the vehicle is use VTS, to report & stop VTS temporary Reporting , Timely, Dept. Contribution

Flow up customer to release the seize vehicle Generate Revenue , Timely

4

Passing Information actual & timely: -Tasks KPIs MetricsQuarterly submit Customer statement & payment clearness. Reporting , Problem Solving, Dept. Contribution Customer complain- Handling & solve timely /try to permanently Timely,Problem Solving

Proved timely information & proper guideline. like -Name Transfer process, delay payment(Must be pay- actual) ,VTS, REG, ETC Reporting , Timely, Dept. Contribution

Simply follow this responsibility to respected KPIs Metrics5

Bill Submit: -Tasks KPIs MetricsSubmit bill 5 working days start of the Month Reporting , TimelyBill will be actual & authentic Timely, Dept. Contribution

6

Requisition & Requisition-Tasks KPIs MetricsNew MR Book requisition, ensure previous MR Book is up to Date. Reporting, Problem SolvingAll return MR Book which is submitted must be backup receiving copy. Problem SolvingAny missing MR page must be report on time. Reporting , Timelyleave it should be submit Leave Form 3 working days before you left. Reporting , Timely

7

Close ID & Sales receipt: -Tasks KPIs MetricsEnd of month report which ID is Close Reporting , TimelySubmit Collection Card for sales receipt Reporting , TimelyMention ID which is early Settlement & delay payment. Reporting, Problem Solving

Flow up sales receipt & Timely Achive customer satisfaction. Timely, Dept. Contribution

8

Follow-Up & Up dating Submit: -Tasks KPIs MetricsFollow-Up each & every customer activities Reporting , TimelyUp date each & every customer with Vehicle information Timely, Dept. Contribution weekly Follow-Up every Vehicle to active VTS TimelyMust be know Previous history most deficit & default customer Problem Solving, Dept. Contribution Customer card- Must be up to date both customer & TRO Reporting , Timely

Thanks

commercial vehicle installment collection action goal & measurement

Automotive