Commercial

Giselle Santa Cruz

5th. ACC.

Index

Pictionary 1-2-3

Credit Letters 4

Applications 5

Example 1 6

Credit Inquiries 7

Example 1 8

Example 2 9

Correction Ex. 2 10

Credit Responses 11

Example 1 12

Example 2 13

Correction Ex. 2 14

Credit-granting letters and credit- refusing letters 15

Example credit-granting letters 16

Example credit-refusing letters 17

Collection Letters 18

Step 1 19

Step 2 20

Step 3 21

Step 4 22 In-House Correspondence/ Interoffice Memorandum 23 Example 1 24

Example 2 25

Minutes 26

Example 1 27

Partial Exam 28

Letter Partial Exam 29

Reflective Essay 30

PICTIONARY UNIT 3 DEFINITION EXAMPLE PICTURE

Adequate Sufficient, enough. We have to use

an adequate

language in

letters.

Confidential Secret, private. Our information

is confidential.

Discreet Showing good

judgment,

prudent.

Be discreet to

ask someone to

pay a debt.

Libel Giving an unjustly

unfavorable

impression of a

person or thing.

Do not trust in

the libel he

gave about

Sara.

Outstanding Unpaid. He has an

outstanding bill.

Rebate Discount, return of

part of a

payment.

She received a

rebate from

SIMAN.

1

Accessible Understandable.

His credit rating

is accessible.

Agenda List, schedule. We have an

agenda for

each day in the

week.

Dispense To give out. We dispense

Sara in her new

job.

Motion Proposal. In our company

we have

different motions

to take a

decision.

Pertinent Relevant. Omar´s work is

pertinent.

Preside Act as a

chairperson, to

lead.

Roger preside

the new project.

2

Resolution Statement of a

decision or

opinion.

The resolution of

the case was

the best one.

Transpire

To take place, to

happen.

The meeting

transpires at the

cafeteria.

Verbatim In the same words. My boss talks

about the

verbatim essay

of Rene.

3

Credit

Letters

4

Applications

They are usually made by

filling out an application

form.

Business account applications are more often

made by letter.

They may also include

references.

5

6

Credit Inquiries

When checking the credit

standing of a business, a

company may contact the

references.

It contains all the credit

information known about the

applicant.

It is confidential.

7

8

9

10

Credit Responses

This letter includes

verifiable facts.

Also it includes all the credit

information about a person.

It is confidential.

11

12

13

14

Credit-Granting Letters

Credit-Refusing Letters

It notifies the customer of the credit approval.

Welcomes the customer and expresses

appreciation. Explains the credit terms and privileges.

Establishes goodwill and encourages further

sales.

Sometimes the credit must be denied.

It must also try to encourage business on a

cash basis. It must be positive.

15

Credit-Granting Letters

16

Credit-Refusing Letters

17

Collection Letters

They are usually sent in series.

It has the amount owed.

How long the bill is overdue.

A specific action the customer

may take.

18

Step 1

The monthly statement reminds the

customer of outstanding bills.

The second statement should contain

a notice stating “past due”.

It is an objective reminder.

19

Step 2

If the objective statement and

reminder fail, the collection process must gradually become

more emotional and personal.

It should still be friendly.

20

.Step 3

It is still friendly, but it also now is

firm.

It inquiries about the reason for the

delay.

Dangers of losing credit standing.

21

Step 4

Ultimately, payment must be damaged.

It allows the customers one last

chance to pay before steps are taken.

22

In-House Correspondence

Interoffice Memorandum

It is a written communication

between two offices or departments in the same organization.

23

Memorandum

To: All Personnel

From: Giselle Santa Cruz

Date: November 27, 2014

Subject: Annual Christmas Party Dinner

Our Annual Christmas Party is almost here; it would take place on December

20, at Lake Coast Restaurant, 20 Avenue Main Street.

Because the cost per person is high, I would like to confirm the assistance

of each person as soon as possible to make the reservation. Please let me

know whether if you are coming or not.

GS

CONFIDENTIAL 24

INTEROFFICE MEMORANDUM

TO: PENELOPE LOUDEN

FROM: GISELLE SANTA CRUZ

SUBJECT: DATA PROCESSOR’S VACATIONS SCHEDULE

DATE: JUNE 27, 2014

Because summer months are almost here, Data Processor has requested you

vacations from July 1st to August 26th. In all the weeks of this month three processors

will be present, except during the week of July 22, when both Mr. Bell and Mr. James

will be on vacation.

For this reason, I would like to know if you decide to arrange a temporary helper during

this week.

25

Minutes

Permanent, formal, and detailed record

of business transacted, and

resolutions adopted, at a firm's

official meetings such as board of

directors, managers, and annual

general meetings.

26

Minutes of the meeting of the

LABOR GRIEVANCES COMMITTEE

The State and Johnson Luggage Company

September 23, 2014

Presiding: Henry Falk

Present: Paul Baum

Dyane Dulugatz

Pete Fenster

Rosa Garcia

Tracy Penn

Absent. John Sun

The monthly meeting of Labor Grievances Committee of The State and Johnson

Luggage Company was called to order at 4 P. M. in the employees’ cafeteria

by Mr. Falk. The minutes of the meeting of August 21, 2014 were read by Ms.

Garcia and they were approved.

The minutes of the previous meeting of August 21 were corrected, and

presented by Ms. Dulugatz, not by Ms. Peen, to conduct study of employee

washroom in warehouse. It has been approved. In addition, Mr. Fenster

presented results of survey of office employees and most of the complaints

agreed on. Fenster to arrange to present these survey results to Board of

Directors.

Ms. Dulugatz was responsible of presenting the report on condition of

warehouse employee washrooms and it was accepted with editorial revision.

The next meeting will be held on October 22, 2014 at 4 P.M. in the employees’

cafeteria.

The meeting was adjourned at 5:15 P.M.

Respectfully Submitted,

Giselle Santa Cruz, Secretary

27

Partial Exam

28

29

Reflective Essay

During this unit we learn different topics in Commercial class.

Such as:

Credit letters

Memos

Minutes

I think this knowledge will be useful in the future in our jobs. Is

interesting how a letter can create a relationship with our

clients. But also I learned that you have to be tactful to not

damage it.

We also learn different topics in Marketing, related to bonds,

stocks, shares and takeovers.

Also, these topics may help us to learn more about the business

area. I consider my favorite topic was stocks and shares

because is amazing how a company can be divided.

Therefore, I think these classes are really interesting and

helpful for our lives. I like that in every unit we learn a variety

of new topics.

30